HOW TO MEASURE INFORMAL LEARNING'S VALUE
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We’re hearing it everywhere: today’s workers are learning every day, in a variety of ways, on and offline. In fact, more than 70 percent of workers surveyed say they learned something useful for their job from an article, a video or a book in the last 24 hours. Yet at the organization level, very little data is captured on what employees are learning in the course of doing their jobs. Regularly, measurement ends when the training program is over, and the details captured are minimal. With the rise in informal learning opportunities comes the increasing need for a mechanism to assess how well learners are retaining their newfound knowledge. Join CredSpark and Degreed to better understand: Why it is essential to assess and capture metrics around informal learning Best practices for implementing informal learning assessments as a method of engagement to reinforce the learning taking place. How to leverage findings from assessments to provide the learner specific opportunities to identify skill gaps
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HOW TO MEASURE INFORMAL LEARNING'S VALUE
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- 5. Measurement of Informal Workforce Learning LEV KAYE | Founder and CEO, CredSpark + SARAH AZIZI | Director of Business Development & Partnerships, Degreed +
- 6. Formality Is Fading Everywhere. Formal Learning Is No Exception. +
- 7. As Our Lives Have Become Less Formal... … So Too Has Our Learning. (especially for grownups) +
- 8. 8000 BCE 2050 CE Pre-‐Diploma Era Learn On the Job (or starve) Job-‐Relevant Learning High ROI on Learning (i.e. survival) Immediate Feedback on Progress Learn On the Job (or lose it) Job-‐Relevant Learning High ROI on the Right Learning Immediate Feedback on Progress 10,000 Years of Workforce Learning Learning Before the Job Much Job-‐Irrelevant Learning ROI Rises, Then Plateaus (as student debts grow) Delayed Feedback On Progress Diploma Era Post-‐Diploma Era + 1100 CE
- 9. Shift to Informal Learning: Who LOSES? TradiMonal Post-‐Secondary Programs (disconnected from workforce reality) Seat-‐Time Trainers (learning measured by 7me spent) Monolithic CredenMals (broad-‐brush, catch-‐all, slow to adapt) +
- 10. Shift to Informal Learning: Who WINS? Learning Curators Micro-‐CredenMals Personalized, Data-‐Informed Learning Providers +
- 11. What Ties Together The Winners: Have a Teacher’s Mindset Define ‘Learners’ Broadly Invest in Learner Engagement Provide ‘Snackable and NutriMous’ Content Do Frequent, Low-‐Stakes Measurement +
- 12. Informal Workforce Learning: The Promised Land You know your Learners as Individuals. You support their journey as a Great Teacher would support her students. You’ve personalized their learning, informed by data. Because of the above, you’ve earned their Engagement and Trust. +
- 13. Shift: Teachers OLD: • University faculty • Corporate trainers NEW: • Industry Influencers • Trade Press and Event Organizers • Colleagues and Peers +
- 14. Shift: Learners OLD: • Enrolled students • Employees in training programs NEW: • Any and all employees • PotenMal hires • Suppliers and Partners • Customers +
- 15. Shift: Content OLD: • One-‐Size-‐Fits-‐All • Long Form NEW: • Personalized Based On Individual Data • Delivered In-‐Stream, At Point of Need +
- 16. Shift: Measurement OLD: • Formal, High-‐stakes Assessment (cerMficaMon, licensure) • Otherwise, liYle/no measurement at all NEW: • Knowledege Checks • Quizzes/Polls/Surveys • “Stealth Assessment” +
- 17. Shift: If You’re Prepared, You Will… Deepen your knowledge about your learners’ knowledge Personalize their learning opportuniMes Increase learners’ engagement and trust Unlock new areas for your learners to grow within your organizaMon Gain higher overall employee engagement, skill, and job saMsfacMon +
- 18. The Informal Learning Shift Is Upon You. How Do You Measure It? +
- 19. Learning Assessment Formative vs. Summative + What is formaMve assessment versus summaMve assessment? FormaMve: Learning Progress SummaMve: End of Learning Example: End of chapter quiz versus final exam Goals of formaMve assessment
- 20. How formaMve assessments are used in the workplace Provide feedback to modify subsequent learning acMviMes IdenMfy knowledge gaps so learning is more targeted & personalized Create greater engagement with learning How to measure informal learning TradiMonal versus modern Formative Assessment in the Workplace +
- 21. Assessment = Engagement How do individuals consume and understand content? BeYer data on engagement with learning content = beYer way to idenMfy skill gaps. Deliver personalized learning that will help individuals gain those skills. Personalized learning reinforces engagement. Assessment as Employee Engagement +
- 23. Examples of companies leveraging informal assessment: Readiness for CerMficaMon Exams Data & Insights into Learning Curated Content & Pathways Case Studies Companies Measuring Informal Learning +
- 24. How do you measure learning engagement today? Do you have the insights to deliver personalized learning based on skill needs? Signal to incorporate informal assessment. Start small with a survey. What are the Key Takeaways? +
- 25. SARAH AZIZI sarah@degreed.com, @SarahSAzizi LEV KAYE lev@credspark.com, @levkaye Thank You! CONTACT INFO +
- 26. #CLOwebinar Register for the next webinar! LearningElite: Best Practices from Strategy to KPIs Wednesday, June 21, 2017 Webinars start at 2 p.m. Eastern / 11 a.m. Pacific Register for all upcoming Chief Learning Officer Webinars at clomedia.com/webinars
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