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4/12/2016 Gmail ­ Demand Generation Inhouse or Outsource an Introduction.
https://mail.google.com/mail/u/0/?ui=2&ik=4faf36100a&view=pt&cat=cpi%20rewrites%20questions%201­5&search=cat&th=154082b08ddb1f56&siml=154082b0… 1/1
John Mackay <johnmackay22@gmail.com>
Demand Generation Inhouse or Outsource an Introduction. 
1 message
John Mackay <johnmackay22@gmail.com> Mon, Apr 11, 2016 at 9:51 PM
To: John Mackay <johnmackay22@gmail.com>
Demand generation model, I assume that there currently is a marketing group or inside sales department in place
currently. I am assuming that we currently run demand generation in house. Closing business at an improved ratio
calls for a revamp of the sales strategy in concert with improved quality and demand generation. The issue in this
area is employees are recognized and rewarded on the number of leads or appointments generated. The fixed
costs associated with an in house only setup,  the time associated with hiring, training and managing new
employees in this area is counter productive. In congruency with the low cost productive model I would discuss a
hybrid outsource and in house system. The outsource can be adjusted quickly, we do not absorb setup and
employment costs and the employees in the top end firms are of higher quality and having come from that trade I
suggest we look at each mode of marketing relating to demand generation. Digital, social media, perhaps you tube
and yes telephone cold calling. In concert with the Marketing Director we need to get our competitive advantages
out to our target market. The telephone work will go to Voicelogics. This group is more than capable of setting
sales qualified appointments for our staff. I have seen on many occasions the marketing qualified to sales qualified
lead ratios go from 10% to over 50% consistently with this group. The market information and average response
time is 4 to 5 times more effective than in house and other systems. Re acquiring lost customers is an area where
the Voicelogic team can assist. My total cost per lead will be about 50­60% of what it is now or better even though
the rate per hour is higher. Keep in mind the virtual costless situation with scaling up or down in usage. With
Voicelogic this can be achieved overnight at no additional cost for setup. The marketing function is going to shift
slightly if we really want to create a world class business unit. The lower end of scorekeeping and co­ordinating will
stay in house, KPI monitoring ect. I feel strongly about outsourcing the heart of demand generation as the
contacts I have are proven performers in all areas of this business.
Keynotes Demand Generation: All in house and outsourced marketing activities will be scripted containing our
necessary qualifying criteria. An issue outside of the box here is our sales force. There are many successful selling
styles and we need to recognize this. I want sales to go to a named adjusting system. Gone in sales are the days
of relying on ROI's only to win business. we are going to train on an ongoing basis, business in this space is won
on solving pain and yes pleasure points do not assume every firm buys only ROI. Sales as it relates to demand
generation is simple I want 1 to 2 referrals from each sale. This keeps our successful salespeople within their
personality type selling styles and less reliant on a demand generation department. Accountability needs to shift
starting immediately. The tone of this exercise tells me that sales is crying and blaming. We will shift that to
naming, referrals and gaming. North America is a focus examining the pebble theory. I like channel partners
outside of North America. Acquire any outstanding smaller players down the road and keep flexibility in the
business development area of the organization. I have not broken this down by service type as I am only outlining
a strategy treating this more like a brainstorm exercise at this stage.

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Gmail demand generation inhouse or outsource an introduction

  • 1. 4/12/2016 Gmail ­ Demand Generation Inhouse or Outsource an Introduction. https://mail.google.com/mail/u/0/?ui=2&ik=4faf36100a&view=pt&cat=cpi%20rewrites%20questions%201­5&search=cat&th=154082b08ddb1f56&siml=154082b0… 1/1 John Mackay <johnmackay22@gmail.com> Demand Generation Inhouse or Outsource an Introduction.  1 message John Mackay <johnmackay22@gmail.com> Mon, Apr 11, 2016 at 9:51 PM To: John Mackay <johnmackay22@gmail.com> Demand generation model, I assume that there currently is a marketing group or inside sales department in place currently. I am assuming that we currently run demand generation in house. Closing business at an improved ratio calls for a revamp of the sales strategy in concert with improved quality and demand generation. The issue in this area is employees are recognized and rewarded on the number of leads or appointments generated. The fixed costs associated with an in house only setup,  the time associated with hiring, training and managing new employees in this area is counter productive. In congruency with the low cost productive model I would discuss a hybrid outsource and in house system. The outsource can be adjusted quickly, we do not absorb setup and employment costs and the employees in the top end firms are of higher quality and having come from that trade I suggest we look at each mode of marketing relating to demand generation. Digital, social media, perhaps you tube and yes telephone cold calling. In concert with the Marketing Director we need to get our competitive advantages out to our target market. The telephone work will go to Voicelogics. This group is more than capable of setting sales qualified appointments for our staff. I have seen on many occasions the marketing qualified to sales qualified lead ratios go from 10% to over 50% consistently with this group. The market information and average response time is 4 to 5 times more effective than in house and other systems. Re acquiring lost customers is an area where the Voicelogic team can assist. My total cost per lead will be about 50­60% of what it is now or better even though the rate per hour is higher. Keep in mind the virtual costless situation with scaling up or down in usage. With Voicelogic this can be achieved overnight at no additional cost for setup. The marketing function is going to shift slightly if we really want to create a world class business unit. The lower end of scorekeeping and co­ordinating will stay in house, KPI monitoring ect. I feel strongly about outsourcing the heart of demand generation as the contacts I have are proven performers in all areas of this business. Keynotes Demand Generation: All in house and outsourced marketing activities will be scripted containing our necessary qualifying criteria. An issue outside of the box here is our sales force. There are many successful selling styles and we need to recognize this. I want sales to go to a named adjusting system. Gone in sales are the days of relying on ROI's only to win business. we are going to train on an ongoing basis, business in this space is won on solving pain and yes pleasure points do not assume every firm buys only ROI. Sales as it relates to demand generation is simple I want 1 to 2 referrals from each sale. This keeps our successful salespeople within their personality type selling styles and less reliant on a demand generation department. Accountability needs to shift starting immediately. The tone of this exercise tells me that sales is crying and blaming. We will shift that to naming, referrals and gaming. North America is a focus examining the pebble theory. I like channel partners outside of North America. Acquire any outstanding smaller players down the road and keep flexibility in the business development area of the organization. I have not broken this down by service type as I am only outlining a strategy treating this more like a brainstorm exercise at this stage.