Franklin Ching is applying for a customer service position and believes he is well qualified based on his relevant experience and education. He has a degree in psychology from Georgia State University and has held administrative and customer service roles at Piedmont Park Conservancy and World Financial Group. His responsibilities in these roles included cross-training in multiple departments, data entry, facilitating new employee training, and establishing good relationships with customers. He also has skills in spreadsheet development and updating, problem solving, and providing exceptional customer service and communication.
1. FRANKLIN CHING
3037 Surrey Lane, Chamblee, GA 30341 | C: (404) 309 2220 | chingfra6582@gmail.com
October 24,2016
RE: Customer Service
Dear Hiring Professional,
I have the necessary skills and experience you are seeking and would make a valuable addition to your
company. Please take a look at my attached resume for a detailed look at my skills and experience. Here's a
snapshot of what I have to offer:
As you will find reflected in my resume, I have combined experience in the Administrative/Customer Service
field. Iam a recent graduate of Georgia State University with a degree in Psychology.My professional history
includespositionssuch asAssistant at Piedmont Park Conservancyas well asAdministrative Assistant at
World Financial Group WFG. Relevantly, my responsibilities included:
Proactively crosstraining for multiple departmentfunctions to ensure ability to assist in other areas.
Analyzing and updating Accounts Payable data entryfor vendor callsregarding payments.
Facilitating training for newagents on daily business operations including databases & spreadsheets.
Establishing good working relationships with customers/clients.
My supervisor also relied on my ability to:
Develop and update spreadsheets
Make decisions and provide complexproblem resolution
Provide exceptional customer service & communication skills
Not only do Ihave the professionalknowledge necessary to be successful in this position,Ialso have excellent
interpersonal skillsand experience in customer service, working with a diverse population.As a professional, I
bring a creative and fresh approach to employers.
I have attached my resume for your review and I welcome the opportunity to meet with you further to discuss my
candidacy and qualifications. Thank you for your time and consideration.
Sincerely,
Franklin Ching