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Online Fundraising Workshop
Belgrade, Serbia
Kelly Zug
2015
Agenda
GlobalGiving and Introductions

Online Fundraising 

What is it? Why is it important? How do we do it most effectively?

Network Building and Engagement

What attracts a donor? How do you maximize your impact and donor networks?

GlobalGiving – How to Join 

Where do I go from here?
What is GlobalGiving?
An online fundraising platform for organizations to
promote their projects and raise money
www.globalgiving.org
5
6
400,000+
Individual and Corporate Donors
$160+ Million
Since 2002…
Have	
  given….	
  
To…	
  
11,000+ projects with
organizations like YOURS
Through…	
  
2002
GlobalGiving
Founding Year


60+
Corporate Partners
2,400+
Organizations
around the world 
149
Different Countries
Corporate Partners
Gift Cards & Employee Giving Ÿ Cause-Marketing Ÿ International Vetting 

 

 
Disaster Relief 
 Ÿ Facilitation of Grants
11
Top Donor Countries
Current Projects in Eastern & Central Europe
6	
  
6	
  
6	
  
2	
  
2	
  
3	
  
4	
  
1	
  
4	
  
3	
  
9	
  
9	
  
3	
  
30	
  
3	
  
4	
  
2	
  
1	
  
Introductions!
Would your current donors and community describe your organization the same way?
13
Who are
you? 
What do
you do?
Why is it
important?
Imagine if you had to explain your organization to a potential funder in
a clear and concise way. Aim for under one minute in your explanation!
The average attention span of a human being was
calculated to be 8 seconds in 2013.
This is one second less than the
attention span of a goldfish.
- National Center for Biotechnology Information, at the
U.S. National Library of Medicine
	
  
What does GlobalGiving do?
15
	
  	
   	
  	
   	
  	
   	
  	
  
	
  	
   	
  	
   	
  	
   	
  	
  
Access and
visibility to
worldwide donors
Tax Deductions
for U.S. Donors &
GiftAid for UK
Donors
1-on-1
Consultations
Webinars and
Tools & Training
Multiple Bonus
Days
Feedback and
Donor
Management
Tools
Strategizing Help
for Fundraising
and Campaigns
Outreach for
Driving
Awareness and
Donors to our
platform
16	
  
GlobalGiving Sustainability
15 % Fee
2% Administration Fees
Sustainability
Reliable connection with worldwide
donors and corporate partners
3% Credit Card Fees

Covers standard credit card fees
from donors’ cards

U.S. tax deductions for donations
10% Resources and Access that
Directly Benefit your Organization

Access to 400,000+ donors and 60+ Corporations

Donor Management Tools and Analysis

Free trainings, tools, and campaign strategizing

Free one-on-one consultations – call us anytime!

Calendar of Organization Campaigns & Matching Days

Gift Cards, Reoccurring Donations, and Tribute Giving

Rewards and benefits for being active
18	
  
2% Administration Fees
Sustainability
Reliable connection with world wide
donors and corporate partners
3% Credit Card Fees

Covers standard credit card fees 
from donors’ cards

U.S. tax deductions for donations
The majority of our donors cover at least a portion of the fee
as they complete their donation.
Averages to 
9% Fee
	
  
10% Resources and Access for
Your Organization
Access to 400,000+ donors and 60+ Corporations

Donor Management Tools and Analysis

Free trainings, tools, and campaign strategizing

Free one-on-one consultations – call us anytime!

Calendar of Organization Campaigns & Matching Days

Gift Cards, Reoccurring Donations, and Tribute Giving

Rewards and benefits for being active

Continuous Innovation
What can fundraising online do for my organization?
19
Manage, expand,
and engage your
network of donors 	
  
One additional
tool to the
fundraising
strategies you
already use
	
  
Network of ideas,
tools, and
resources to
increase
effectiveness	
  
Boost funds,
transparency, and
awareness	
  
Difference between Offline and Online
Goals are still the same:
  Creating and maintaining relationships
  Building trust
  Delivering a message
  Giving people a reason to give
  Continuing to increase and share 

 your impact!
Online
Fundraising
Success
Your
Organization
STRATEGIZE
SHOW
APPRECIATION
ENGAGE
NETWORK
IDENTIFY &
EXPAND
NETWORK
Strategizing Online
BEFORE Strategizing, Consider:
  Past accomplishments of your organization
  Capabilities & background of staff
  Level of awareness and trust in the community
  Evaluation of present and potential network
23
Developing Your Strategy
  PLAN! Online Fundraising doesn’t just happen.
  Set realistic and measurable goals
•  Get 50 additional Facebook likes by a certain date
•  Get 3 additional donors by next month
•  Send out a monthly newsletter
  Plan annual calendar of campaigns
•  Helps prevent donor fatigue
•  Creates a SENSE OF URGENCY
25
Create a sense of urgency
The last 3 months of the year
accounted for more than 
1/3 of 2013’s overall giving!

Online giving in December is 
more than 18.8% of total year’s giving.
26
Identify your Network
YOU
•  Identify your network and
the networks of your staff
•  Identify advocates to help
you spread the word
about your organization
•  Create a communications
plan
•  Brainstorm who would be
interested in your cause
CURRENT	
  
AND	
  OLD	
  
FRIENDS	
   UNIVERSITY	
  
PROFESSORS,	
  
PEERS,	
  AND	
  
NETWORKS	
  
INTEREST	
  
GROUPS	
  AND	
  
CLUBS	
  
PAST	
  &	
  
CURRENT	
  
COLLEAGES	
  
AND	
  JOBS	
  
FAMILY	
  
NEIGHBORS	
  
CHILDHOOD	
  TEACHERS	
  
CHURCH	
  GROUPS	
  	
  
SPORTS	
  TEAMS	
  
BOOK	
  CLUBS	
  
GYM	
  BUDDIES	
  
FAMILY	
  FRIENDS	
  
If you needed to get an urgent message out,
how many groups of people could you reach?

Start your personal networking map.
Group Discussion
  Close relationship to you or the organization
  Influential person
  Ability to reach into new networks
  Willingness to spread the word
  Time commitment 

Activity: List three ways you could further your connection 
with each potential advocate
31
How do you choose an advocate?
Effective Outreach & Engagement
•  Know your donors and why they give
•  Personalize and tailor communication & emails
•  Sort lists of donors (such as by past donation size or reasons for giving)
•  Give donors a clear idea of what money is being used for
Email is still the largest drive of online giving at 33%

32
15 Minute Break!
How to present your story online?
34
The motivation	
  The people	
  
The idea	
  
The problem	
  
The place	
  
When telling your story…
35	
  
Brevity is key.
Put the
important
things first!
Be specific and
realistic on
how donation
will make
impact
Use powerful
and hopeful
imagery!
Evoke
empathy, not
sympathy
Photos 	
  Videos 	
  Sta?s?cs 	
  	
  
Personal	
  anecdotes	
  	
  	
  
Beneficiary	
  Stories	
  
36	
  
Summary	
  
....	
  
What	
  is	
  the	
  issue,	
  problem,	
  or	
  challenge?	
  
….	
  
How	
  will	
  this	
  project	
  solve	
  this	
  problem?	
  
...	
  
Poten>al	
  Long	
  Term	
  Impact	
  
….	
  
Funding	
  Informa>on	
  
Total	
  Funding	
  Received	
  to	
  Date:	
  $____	
  
Remaining	
  Goal	
  to	
  be	
  Funded:	
  $_____	
  
Total	
  Funding	
  Goal:	
  $_____	
  
	
  
Addi>onal	
  Documenta>on	
  
Resources	
  
First thing donor reads
Examples of
how money is
used
Engaging Photo
Engaging and
Specific Title
37
Provides	
  meals	
  
	
  
Provides	
  for	
  one	
  child	
  
	
  
Trains	
  one	
  group	
  leader	
  to	
  start	
  
and	
  manage	
  KIDS	
  support	
  group	
  
Running	
  costs	
  for	
  one	
  group	
  	
  Summary	
  
Provides	
  a	
  welcoming	
  and	
  safe	
  place	
  for	
  children	
  affected	
  by	
  
their	
  parents’	
  alcoholic	
  substance	
  abuse.	
  We	
  run	
  aVerschool	
  
KIDS	
  groups	
  where	
  children	
  can	
  learn,	
  make	
  friends,	
  and	
  do	
  
arts	
  and	
  craVs	
  in	
  a	
  safe	
  environment	
  with	
  trained	
  group	
  
leaders	
  and	
  mentors.	
  	
  
Summary	
  
Ambergris	
  Caye	
  Elementary	
  School	
  cares	
  deeply	
  about	
  its	
  students.	
  It	
  is	
  
located	
  in	
  San	
  Pedro,	
  Belize.	
  Dedicated	
  to	
  quality	
  educa?on,	
  the	
  teachers	
  
have	
  always	
  worked	
  hard	
  to	
  provide	
  support	
  to	
  each	
  student	
  to	
  reach	
  
their	
  full	
  poten?al.	
  Now,	
  we	
  need	
  your	
  help.	
  We	
  want	
  to	
  restore	
  two	
  
classrooms	
  and	
  a	
  library	
  that	
  have	
  been	
  destroyed	
  in	
  a	
  recent	
  flood.	
  	
  
Purchase	
  of	
  5	
  new	
  books	
  for	
  library	
  
Provides	
  windows	
  for	
  classroom	
  
Provides	
  classroom	
  with	
  set	
  of	
  chairs	
  
and	
  tables	
  for	
  children	
  to	
  learn	
  
Provides	
  walls	
  and	
  wooden	
  floor	
  for	
  
1	
  classroom	
  
Compelling Project Page
Specific, 
action –
oriented
Description
Easy to understand,
jargon-free, project
specific
Close-up, 
High-resolution
photo
Tangible,
realistic,
varied
goals
Summary
Provide early education, breakfast, childcare, and psychological
services for 455 disadvantaged preschoolers in Mexico City Metro
Area whose working parents cannot afford them otherwise.
Keep Up with Your Donors
41
Project Reports
Holiday Campaigns
Bonus Days
Photo & Video
Competitions
Donor Appreciation
  Send thank you notes as soon as possible and personalize them
  Share photos and beneficiary stories in project reports
  Make donors feel like a crucial part of your organization and its success
46% of donors stop giving because they feel like their
donations are not recognized or appreciated!
44
Web Analytics Tool
45
46	
  
GlobalGiving	
  UK	
  
How to Join GlobalGiving
How to Join GlobalGiving
Submit
Application
Due Diligence
Processing
Post a Project!
Pass through
the Open
Challenge!
Documents to Complete an Application
  Certification of Government Registration
  Letter of Reference
  Program Materials
  Founding Document (with dissolution clause)
  Disbursement Information
  Financial Documents (2 years of financial statements and a current year budget)
  Names of senior staff and board members
GlobalGiving’s Terms and Conditions

We accept Google Translate as an acceptable English translation 
of these forms. Please send questions to applications@globalgiving.org
Succeed in an Open Challenge
  Test your online fundraising skills
  Succeed and become a permanent partner with GlobalGiving

  Open Challenges occur multiple times a year!

March, June, September, and December

Requirements: Raise $5,000 (minimum) dollars from at least 40 unique donors

Duration: 1 Month (or 2 weeks)

Deadline to Apply for September Challenge: July 25, 2015

At least one matching day during the 1 month period

  Email further questions to inthefield@globalgiving.org

"
Some Ideas for the Open Challenge
  Map your organization’s potential network and advocates
  Have your most loyal donors contribute early
  Connect with diaspora groups
  Personalize emails 
  Prepare videos and stories to share
  Make donors an offer they can’t refuse
53
Open Challenge Preparation
1.  Develop a strategy to raise (at least) $5,000 from (at least) 40
donors in 1 month online
2.  What will you do Before, During, and After to make the campaign a
success and drive awareness
3.  Practice writing your concise project summary
TEAM A:
Raising $5,000 by at least 40 different donors in 1
month for: A girls empowerment camp project

TEAM B:
Raising $5,000 by at least 40 different donors in 1
month for: A	
  project	
  to	
  restore	
  homes	
  of	
  struggling	
  elderly	
  

TEAM C:
Raising $5,000 by at least 40 different donors in 1
month for: Training teachers for local schools

TEAM D:
Raising $5,000 by at least 40 different donors in 1
month for: Promoting importance of democracy and
civic engagement in high schools
Questions?
  Email further questions to
inthefield@globalgiving.org

  Free 1-on-1 Consultation 
with a GlobalGiving staff member
55

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GlobalGiving's Online Fundraising Workshop in Belgrade

  • 2. Agenda GlobalGiving and Introductions Online Fundraising What is it? Why is it important? How do we do it most effectively? Network Building and Engagement What attracts a donor? How do you maximize your impact and donor networks? GlobalGiving – How to Join Where do I go from here?
  • 4. An online fundraising platform for organizations to promote their projects and raise money
  • 6. 6
  • 7.
  • 8. 400,000+ Individual and Corporate Donors $160+ Million Since 2002… Have  given….   To…   11,000+ projects with organizations like YOURS Through…  
  • 10. Corporate Partners Gift Cards & Employee Giving Ÿ Cause-Marketing Ÿ International Vetting Disaster Relief Ÿ Facilitation of Grants
  • 12. Current Projects in Eastern & Central Europe 6   6   6   2   2   3   4   1   4   3   9   9   3   30   3   4   2   1  
  • 13. Introductions! Would your current donors and community describe your organization the same way? 13 Who are you? What do you do? Why is it important? Imagine if you had to explain your organization to a potential funder in a clear and concise way. Aim for under one minute in your explanation!
  • 14. The average attention span of a human being was calculated to be 8 seconds in 2013. This is one second less than the attention span of a goldfish. - National Center for Biotechnology Information, at the U.S. National Library of Medicine  
  • 15. What does GlobalGiving do? 15                                 Access and visibility to worldwide donors Tax Deductions for U.S. Donors & GiftAid for UK Donors 1-on-1 Consultations Webinars and Tools & Training Multiple Bonus Days Feedback and Donor Management Tools Strategizing Help for Fundraising and Campaigns Outreach for Driving Awareness and Donors to our platform
  • 16. 16   GlobalGiving Sustainability 15 % Fee 2% Administration Fees Sustainability Reliable connection with worldwide donors and corporate partners 3% Credit Card Fees Covers standard credit card fees from donors’ cards U.S. tax deductions for donations 10% Resources and Access that Directly Benefit your Organization Access to 400,000+ donors and 60+ Corporations Donor Management Tools and Analysis Free trainings, tools, and campaign strategizing Free one-on-one consultations – call us anytime! Calendar of Organization Campaigns & Matching Days Gift Cards, Reoccurring Donations, and Tribute Giving Rewards and benefits for being active
  • 17.
  • 18. 18   2% Administration Fees Sustainability Reliable connection with world wide donors and corporate partners 3% Credit Card Fees Covers standard credit card fees from donors’ cards U.S. tax deductions for donations The majority of our donors cover at least a portion of the fee as they complete their donation. Averages to 9% Fee   10% Resources and Access for Your Organization Access to 400,000+ donors and 60+ Corporations Donor Management Tools and Analysis Free trainings, tools, and campaign strategizing Free one-on-one consultations – call us anytime! Calendar of Organization Campaigns & Matching Days Gift Cards, Reoccurring Donations, and Tribute Giving Rewards and benefits for being active Continuous Innovation
  • 19. What can fundraising online do for my organization? 19 Manage, expand, and engage your network of donors   One additional tool to the fundraising strategies you already use   Network of ideas, tools, and resources to increase effectiveness   Boost funds, transparency, and awareness  
  • 20. Difference between Offline and Online Goals are still the same:   Creating and maintaining relationships   Building trust   Delivering a message   Giving people a reason to give   Continuing to increase and share your impact!
  • 23. BEFORE Strategizing, Consider:   Past accomplishments of your organization   Capabilities & background of staff   Level of awareness and trust in the community   Evaluation of present and potential network 23
  • 24. Developing Your Strategy   PLAN! Online Fundraising doesn’t just happen.   Set realistic and measurable goals •  Get 50 additional Facebook likes by a certain date •  Get 3 additional donors by next month •  Send out a monthly newsletter   Plan annual calendar of campaigns •  Helps prevent donor fatigue •  Creates a SENSE OF URGENCY
  • 25. 25
  • 26. Create a sense of urgency The last 3 months of the year accounted for more than 1/3 of 2013’s overall giving! Online giving in December is more than 18.8% of total year’s giving. 26
  • 27. Identify your Network YOU •  Identify your network and the networks of your staff •  Identify advocates to help you spread the word about your organization •  Create a communications plan •  Brainstorm who would be interested in your cause
  • 28. CURRENT   AND  OLD   FRIENDS   UNIVERSITY   PROFESSORS,   PEERS,  AND   NETWORKS   INTEREST   GROUPS  AND   CLUBS   PAST  &   CURRENT   COLLEAGES   AND  JOBS   FAMILY   NEIGHBORS   CHILDHOOD  TEACHERS   CHURCH  GROUPS     SPORTS  TEAMS   BOOK  CLUBS   GYM  BUDDIES   FAMILY  FRIENDS  
  • 29. If you needed to get an urgent message out, how many groups of people could you reach? Start your personal networking map. Group Discussion
  • 30.
  • 31.   Close relationship to you or the organization   Influential person   Ability to reach into new networks   Willingness to spread the word   Time commitment Activity: List three ways you could further your connection with each potential advocate 31 How do you choose an advocate?
  • 32. Effective Outreach & Engagement •  Know your donors and why they give •  Personalize and tailor communication & emails •  Sort lists of donors (such as by past donation size or reasons for giving) •  Give donors a clear idea of what money is being used for Email is still the largest drive of online giving at 33% 32
  • 34. How to present your story online? 34 The motivation  The people   The idea   The problem   The place  
  • 35. When telling your story… 35   Brevity is key. Put the important things first! Be specific and realistic on how donation will make impact Use powerful and hopeful imagery! Evoke empathy, not sympathy Photos  Videos  Sta?s?cs     Personal  anecdotes       Beneficiary  Stories  
  • 36. 36   Summary   ....   What  is  the  issue,  problem,  or  challenge?   ….   How  will  this  project  solve  this  problem?   ...   Poten>al  Long  Term  Impact   ….   Funding  Informa>on   Total  Funding  Received  to  Date:  $____   Remaining  Goal  to  be  Funded:  $_____   Total  Funding  Goal:  $_____     Addi>onal  Documenta>on   Resources   First thing donor reads Examples of how money is used Engaging Photo Engaging and Specific Title
  • 37. 37 Provides  meals     Provides  for  one  child     Trains  one  group  leader  to  start   and  manage  KIDS  support  group   Running  costs  for  one  group    Summary   Provides  a  welcoming  and  safe  place  for  children  affected  by   their  parents’  alcoholic  substance  abuse.  We  run  aVerschool   KIDS  groups  where  children  can  learn,  make  friends,  and  do   arts  and  craVs  in  a  safe  environment  with  trained  group   leaders  and  mentors.    
  • 38. Summary   Ambergris  Caye  Elementary  School  cares  deeply  about  its  students.  It  is   located  in  San  Pedro,  Belize.  Dedicated  to  quality  educa?on,  the  teachers   have  always  worked  hard  to  provide  support  to  each  student  to  reach   their  full  poten?al.  Now,  we  need  your  help.  We  want  to  restore  two   classrooms  and  a  library  that  have  been  destroyed  in  a  recent  flood.     Purchase  of  5  new  books  for  library   Provides  windows  for  classroom   Provides  classroom  with  set  of  chairs   and  tables  for  children  to  learn   Provides  walls  and  wooden  floor  for   1  classroom  
  • 39. Compelling Project Page Specific, action – oriented Description Easy to understand, jargon-free, project specific Close-up, High-resolution photo Tangible, realistic, varied goals Summary Provide early education, breakfast, childcare, and psychological services for 455 disadvantaged preschoolers in Mexico City Metro Area whose working parents cannot afford them otherwise.
  • 40.
  • 41. Keep Up with Your Donors 41 Project Reports Holiday Campaigns Bonus Days Photo & Video Competitions
  • 42. Donor Appreciation   Send thank you notes as soon as possible and personalize them   Share photos and beneficiary stories in project reports   Make donors feel like a crucial part of your organization and its success 46% of donors stop giving because they feel like their donations are not recognized or appreciated!
  • 43.
  • 44. 44
  • 47. How to Join GlobalGiving
  • 48. How to Join GlobalGiving Submit Application Due Diligence Processing Post a Project! Pass through the Open Challenge!
  • 49. Documents to Complete an Application   Certification of Government Registration   Letter of Reference   Program Materials   Founding Document (with dissolution clause)   Disbursement Information   Financial Documents (2 years of financial statements and a current year budget)   Names of senior staff and board members GlobalGiving’s Terms and Conditions We accept Google Translate as an acceptable English translation of these forms. Please send questions to applications@globalgiving.org
  • 50. Succeed in an Open Challenge   Test your online fundraising skills   Succeed and become a permanent partner with GlobalGiving   Open Challenges occur multiple times a year! March, June, September, and December Requirements: Raise $5,000 (minimum) dollars from at least 40 unique donors Duration: 1 Month (or 2 weeks) Deadline to Apply for September Challenge: July 25, 2015 At least one matching day during the 1 month period   Email further questions to inthefield@globalgiving.org "
  • 51.
  • 52.
  • 53. Some Ideas for the Open Challenge   Map your organization’s potential network and advocates   Have your most loyal donors contribute early   Connect with diaspora groups   Personalize emails   Prepare videos and stories to share   Make donors an offer they can’t refuse 53
  • 54. Open Challenge Preparation 1.  Develop a strategy to raise (at least) $5,000 from (at least) 40 donors in 1 month online 2.  What will you do Before, During, and After to make the campaign a success and drive awareness 3.  Practice writing your concise project summary TEAM A: Raising $5,000 by at least 40 different donors in 1 month for: A girls empowerment camp project TEAM B: Raising $5,000 by at least 40 different donors in 1 month for: A  project  to  restore  homes  of  struggling  elderly   TEAM C: Raising $5,000 by at least 40 different donors in 1 month for: Training teachers for local schools TEAM D: Raising $5,000 by at least 40 different donors in 1 month for: Promoting importance of democracy and civic engagement in high schools
  • 55. Questions?   Email further questions to inthefield@globalgiving.org   Free 1-on-1 Consultation with a GlobalGiving staff member 55