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The
  Global
Marketplace
Roadmap: Previewing the Concepts

 Discuss how the international trade system,
  economic, political-legal, and cultural
  environments affect a company’s
  international marketing decisions.
 Describe three key approaches to entering
  international markets.
 Explain how companies adapt their marketing
  mixes for international markets.
 Identify the three major forms of international
  marketing organization.
COCA-COLA – Successfully Going Global

        Background                       How They Did It
 Established in 1893 in            Balances brand building
    Atlanta pharmacy.                  and global standardization
   1900: Coke was available           with local adaptation.
    in foreign countries.             Consistent positioning,
   1940s: built bottling plants       packaging, and taste.
    abroad to supply soldiers.        Brands, flavors, ads, price,
   Growth fueled by strong            distribution and promotions
    marketing: “I’d like to buy        are adapted to local
    the world a Coke” TV ad.           markets.
   Now in emerging markets.          Sprite: a global success.
Global Marketing in the 21 st Century

 The world is shrinking rapidly with the
  advent of faster communication,
  transportation, and financial flows.
 International trade is booming and
  accounts for 20 percent of GDP
  worldwide.
 Global competition is intensifying.
 Higher risks with globalization.
Marketing in Action

   Globalization by U.S. Firms




Coca-Cola has been a leader in globalization.
Global Firms


    A global firm is one that, by
operating in more than one country,
 gains marketing, production, R&D,
 and financial advantages that are
  not available to purely domestic
            competitors.
Major International Marketing
Decisions
Key Influences in the Global
         Marketing Environment




 The International    Political-Legal
    Trade System          Environment
   Economic             Cultural
    Environment           Environment
Looking at the Global Marketing
            Environment

 The International Trade System:
  – Restrictions—tariffs, quotas, embargos,
    exchange controls, and nontariff trade barriers.
 The World Trade Organization and GATT:
  – Helps trade—reduces tariffs and other
    international trade barriers.
 Regional Free Trade Zones:
  – Groups of nations organized to work toward
    common goals in the regulation of international
    trade.
Let’s Talk!

What types of U.S.
companies would
like to see higher
tariffs and what
types would like to
see lower tariffs or
no tariffs?
Why is this the        GATT promotes international trade
case?                        by reducing tariffs.
Marketing in Action

Explore the European Union!

                                Regional free trade zones
                                such as the European
                                Union help to simplify the
                                process of going global.
                                Explore their Web site for
                                information that could be
                                helpful to a marketer
                                wishing to go global.
Map of the European Union
     as of March 2006
                        http://europa.eu.int/index_en.htm
Economic Environment

 Industrial Structure:
  – Shapes a country’s product and service
    needs, income levels, and employment
    levels.
 Four types:
  – Subsistence economies
  – Raw material exporting economies
  – Industrializing economies
  – Industrial economies
Political-Legal Environment

 Attitudes toward international buying
 Government bureaucracy
 Political stability
 Monetary regulations
  – Countertrade
      Barter
      Compensation
      Counterpurchase
Cultural Environment

 Sellers must examine the ways consumers
    in different countries think about and use
    products before planning a marketing
    program.
   Business norms and behavior vary from
    country to country.
   Companies that understand cultural nuances
    can use them to advantage when positioning
    products internationally.
Marketing in Action

    The Importance of Culture

Ignoring cultural
differences can result
in strong consumer
backlash. Nike was
forced to pull these
shoes from distribution
after learning that the
stylized shoe logo
resembled “Allah”
when written in Arabic.
Impact of Marketing on Culture

 A common criticism
    of globalization is
    that it promotes the
    “Americanization” of
    foreign countries, and
    a loss of cultural
    identity.
   Globalization proponents argue that the
    cultural exchange of ideas and values
    works both ways.
Deciding Whether to Go International

 Reason to consider going global:
  – Foreign attacks on domestic markets.
  – Foreign markets with higher profit
    opportunities.
  – Stagnant or shrinking domestic markets.
  – Need larger customer base to achieve
    economies of scale.
  – Reduce dependency on single market.
  – Follow customers who are expanding.
Deciding Which Markets to Enter

 Before going abroad, the company
 should try to define its international
 marketing objectives and policies.
  – What volume of foreign sales is desired?
  – How many countries to market in?
  – What types of countries to enter?
Deciding Which Markets to Enter

 Identify a list of possible countries.
 Rank each with respect to market size,
  market growth, cost of doing business,
  competitive advantage, and risk.
 Goal is to estimate market potential,
  using these factors as well as
  demographic and geographic
  characteristics, and sociocultural,
  economic, and legal-political factors.
Marketing in Action

           Marketing to China

Many marketers are
attracted to the
Chinese market due
to its substantial
population size and
potential for growth.
 Colgate’s efforts
have expanded their
market share from
7% to 35% in less
than a decade.
Market Entry Strategies
Market Entry Strategies

 Exporting:
  – Indirect:
      Working via
       independent
       international
       marketing
       intermediaries.
  – Direct:
      Company handles its own exports.
Market Entry Strategies

 Joint Venturing:
  – Joining with foreign
    companies to produce
    or market products
    or services.
 Approaches:
  –   Licensing
  –   Contract manufacturing
  –   Management contracting   Toyoko’s Disneyland
                               Resort is operated under
  –   Joint ownership          a licensing agreement.
Marketing in Action

           Joint Ownership




   KFC entered Japan through a joint ownership
agreement with Japanese conglomerate Mitsubishi.
Market Entry Strategies

 Direct Investment:
  – The development of foreign-based
    assembly or manufacturing facilities.
  – This approach has both advantages and
    disadvantages which must be carefully
    evaluated before making a decision.
Deciding on the Global Marketing
             Program

 Standardized Marketing Mix:
  – Selling largely the same products and
    using the same marketing approaches
    worldwide.
 Adapted Marketing Mix:
  – Producer adjusts the marketing mix
    elements to each target market, bearing
    more costs but hoping for a larger market
    share and return.
Marketing in Action

     Marketing Mix Adaptation




In India, McDonald’s serves chicken, fish, and veggie
 burgers, but no beef. Check out the Maharaja Mac!
Global Product and Communication
            Strategies
Global Product Strategies

 Straight Product Extension:
  – Marketing a product in a foreign market
    without any change.
 Product Adaptation:
  – Adapting a product to meet local
    conditions or wants in foreign markets.
 Product Invention:
  – Creating new products or services for
    foreign markets.
Marketing in Action

Global Product Strategy
                              Coca-Cola’s
                              virtual
                              vendor
                              allows the
                              curious to
                              learn about
                              Coca-Cola’s
                              global
                              product
                              strategy.

http://www2.coca-cola.com/
Global Promotion Strategies

 Can use a standardized theme globally, but
 may have to make adjustments for language
 or cultural differences.
  – Communication Adaptation:
      Fully adapting an
       advertising             Video Snippet
       message for             Learn how the people
       local markets.          at NIVEA approach
  – Changes may                 creating a global
    have to be made             communication
    due to media availability.   strategy for the
                                   firm’s brands.
Marketing in Action

       Promotion Adaptation




 Guy Larouche uses similar ads in European and
Arabian countries, but tones down the sensuality.
Marketing in Action

       Brand Name Blunders

                            OOPS!!! Not all brand
                            names translate well
                            into English, or from
                            English into a
                            different language.


           Other Classic Blunders
“Coke” translated into    Chevy used the “Nova”
Chinese characters was    name verbatim, only to
interpreted by the        find out that no va
Chinese to mean “Bite     means “It doesn’t go”
the wax tadpole.”         in Spanish.
Global Pricing Strategies

 Companies face many problems in
 setting their international prices.
  – Standard pricing methods such as
    uniform pricing, standard markup of
    costs everywhere, or charging what the
    market will bear ignores cost
    differentials and local market conditions.
Global Pricing Challenges

 International prices tend to be higher than
    domestic prices because of price escalation.
   Companies may become guilty of dumping
    when a foreign subsidiary charges less than
    its costs or less than it charges in its home
    market.
   The Internet makes global price differences
    obvious and the euro has reduced the
    amount of price differentiation.
Marketing in Action
   Economic Impact of Global
            Pricing




The adoption of the euro as a common currency by
several nations has created a “pricing transparency”
that is forcing companies to harmonize their prices
throughout Europe.
Whole-Channel Concept for
 International Marketing
Global Distribution

 International firms must take a whole-
  channel view of distributing products
  to final consumers.
 Differences in the numbers and types
  of intermediaries serving each foreign
  market require time and money to
  navigate.
 Size and character of retail units differ
  as well, presenting challenges.
Deciding on the Global Marketing
          Organization

 Organize an export department
 Create international divisions
  – Geographical organizations
  – World product groups
  – International subsidiaries
 Become a global organization

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Global marketing

  • 2. Roadmap: Previewing the Concepts  Discuss how the international trade system, economic, political-legal, and cultural environments affect a company’s international marketing decisions.  Describe three key approaches to entering international markets.  Explain how companies adapt their marketing mixes for international markets.  Identify the three major forms of international marketing organization.
  • 3. COCA-COLA – Successfully Going Global Background How They Did It  Established in 1893 in  Balances brand building Atlanta pharmacy. and global standardization  1900: Coke was available with local adaptation. in foreign countries.  Consistent positioning,  1940s: built bottling plants packaging, and taste. abroad to supply soldiers.  Brands, flavors, ads, price,  Growth fueled by strong distribution and promotions marketing: “I’d like to buy are adapted to local the world a Coke” TV ad. markets.  Now in emerging markets.  Sprite: a global success.
  • 4. Global Marketing in the 21 st Century  The world is shrinking rapidly with the advent of faster communication, transportation, and financial flows.  International trade is booming and accounts for 20 percent of GDP worldwide.  Global competition is intensifying.  Higher risks with globalization.
  • 5. Marketing in Action Globalization by U.S. Firms Coca-Cola has been a leader in globalization.
  • 6. Global Firms A global firm is one that, by operating in more than one country, gains marketing, production, R&D, and financial advantages that are not available to purely domestic competitors.
  • 8. Key Influences in the Global Marketing Environment  The International  Political-Legal Trade System Environment  Economic  Cultural Environment Environment
  • 9. Looking at the Global Marketing Environment  The International Trade System: – Restrictions—tariffs, quotas, embargos, exchange controls, and nontariff trade barriers.  The World Trade Organization and GATT: – Helps trade—reduces tariffs and other international trade barriers.  Regional Free Trade Zones: – Groups of nations organized to work toward common goals in the regulation of international trade.
  • 10. Let’s Talk! What types of U.S. companies would like to see higher tariffs and what types would like to see lower tariffs or no tariffs? Why is this the GATT promotes international trade case? by reducing tariffs.
  • 11. Marketing in Action Explore the European Union! Regional free trade zones such as the European Union help to simplify the process of going global. Explore their Web site for information that could be helpful to a marketer wishing to go global. Map of the European Union as of March 2006 http://europa.eu.int/index_en.htm
  • 12. Economic Environment  Industrial Structure: – Shapes a country’s product and service needs, income levels, and employment levels.  Four types: – Subsistence economies – Raw material exporting economies – Industrializing economies – Industrial economies
  • 13. Political-Legal Environment  Attitudes toward international buying  Government bureaucracy  Political stability  Monetary regulations – Countertrade  Barter  Compensation  Counterpurchase
  • 14. Cultural Environment  Sellers must examine the ways consumers in different countries think about and use products before planning a marketing program.  Business norms and behavior vary from country to country.  Companies that understand cultural nuances can use them to advantage when positioning products internationally.
  • 15. Marketing in Action The Importance of Culture Ignoring cultural differences can result in strong consumer backlash. Nike was forced to pull these shoes from distribution after learning that the stylized shoe logo resembled “Allah” when written in Arabic.
  • 16. Impact of Marketing on Culture  A common criticism of globalization is that it promotes the “Americanization” of foreign countries, and a loss of cultural identity.  Globalization proponents argue that the cultural exchange of ideas and values works both ways.
  • 17. Deciding Whether to Go International  Reason to consider going global: – Foreign attacks on domestic markets. – Foreign markets with higher profit opportunities. – Stagnant or shrinking domestic markets. – Need larger customer base to achieve economies of scale. – Reduce dependency on single market. – Follow customers who are expanding.
  • 18. Deciding Which Markets to Enter  Before going abroad, the company should try to define its international marketing objectives and policies. – What volume of foreign sales is desired? – How many countries to market in? – What types of countries to enter?
  • 19. Deciding Which Markets to Enter  Identify a list of possible countries.  Rank each with respect to market size, market growth, cost of doing business, competitive advantage, and risk.  Goal is to estimate market potential, using these factors as well as demographic and geographic characteristics, and sociocultural, economic, and legal-political factors.
  • 20. Marketing in Action Marketing to China Many marketers are attracted to the Chinese market due to its substantial population size and potential for growth. Colgate’s efforts have expanded their market share from 7% to 35% in less than a decade.
  • 22. Market Entry Strategies  Exporting: – Indirect:  Working via independent international marketing intermediaries. – Direct:  Company handles its own exports.
  • 23. Market Entry Strategies  Joint Venturing: – Joining with foreign companies to produce or market products or services.  Approaches: – Licensing – Contract manufacturing – Management contracting Toyoko’s Disneyland Resort is operated under – Joint ownership a licensing agreement.
  • 24. Marketing in Action Joint Ownership KFC entered Japan through a joint ownership agreement with Japanese conglomerate Mitsubishi.
  • 25. Market Entry Strategies  Direct Investment: – The development of foreign-based assembly or manufacturing facilities. – This approach has both advantages and disadvantages which must be carefully evaluated before making a decision.
  • 26. Deciding on the Global Marketing Program  Standardized Marketing Mix: – Selling largely the same products and using the same marketing approaches worldwide.  Adapted Marketing Mix: – Producer adjusts the marketing mix elements to each target market, bearing more costs but hoping for a larger market share and return.
  • 27. Marketing in Action Marketing Mix Adaptation In India, McDonald’s serves chicken, fish, and veggie burgers, but no beef. Check out the Maharaja Mac!
  • 28. Global Product and Communication Strategies
  • 29. Global Product Strategies  Straight Product Extension: – Marketing a product in a foreign market without any change.  Product Adaptation: – Adapting a product to meet local conditions or wants in foreign markets.  Product Invention: – Creating new products or services for foreign markets.
  • 30. Marketing in Action Global Product Strategy Coca-Cola’s virtual vendor allows the curious to learn about Coca-Cola’s global product strategy. http://www2.coca-cola.com/
  • 31. Global Promotion Strategies  Can use a standardized theme globally, but may have to make adjustments for language or cultural differences. – Communication Adaptation:  Fully adapting an advertising Video Snippet message for Learn how the people local markets. at NIVEA approach – Changes may creating a global have to be made communication due to media availability. strategy for the firm’s brands.
  • 32. Marketing in Action Promotion Adaptation Guy Larouche uses similar ads in European and Arabian countries, but tones down the sensuality.
  • 33. Marketing in Action Brand Name Blunders OOPS!!! Not all brand names translate well into English, or from English into a different language. Other Classic Blunders “Coke” translated into Chevy used the “Nova” Chinese characters was name verbatim, only to interpreted by the find out that no va Chinese to mean “Bite means “It doesn’t go” the wax tadpole.” in Spanish.
  • 34. Global Pricing Strategies  Companies face many problems in setting their international prices. – Standard pricing methods such as uniform pricing, standard markup of costs everywhere, or charging what the market will bear ignores cost differentials and local market conditions.
  • 35. Global Pricing Challenges  International prices tend to be higher than domestic prices because of price escalation.  Companies may become guilty of dumping when a foreign subsidiary charges less than its costs or less than it charges in its home market.  The Internet makes global price differences obvious and the euro has reduced the amount of price differentiation.
  • 36. Marketing in Action Economic Impact of Global Pricing The adoption of the euro as a common currency by several nations has created a “pricing transparency” that is forcing companies to harmonize their prices throughout Europe.
  • 37. Whole-Channel Concept for International Marketing
  • 38. Global Distribution  International firms must take a whole- channel view of distributing products to final consumers.  Differences in the numbers and types of intermediaries serving each foreign market require time and money to navigate.  Size and character of retail units differ as well, presenting challenges.
  • 39. Deciding on the Global Marketing Organization  Organize an export department  Create international divisions – Geographical organizations – World product groups – International subsidiaries  Become a global organization