2. Positioning – The Battle of Your Mind
To succeed, the first step is to position or ‘situate’ the
brand in the target consumer’s mind in such a way,
That in his or her perception of the brand,
It is distinctive and offers a persuasive customer value
better than
its competitors.
This is called competitive advantage
3. 3
The Process of Market Positioning
STAGE 1
Identify key offer characteristics
STAGE 2
Draw a perceptual map
STAGE 3
Decide on a competitive strategy
STAGE 4
Design offer attributes, associated
Imageries
STAGE 5
Sustain a competitive advantage
Identify Target Markets
Tangible (colour, size, design)
Intangible (reputation, guarantees, Service
features )
Head-On “me too”’
Position away / avoid competition
Less profitable; on growth
USP
4. Brand knowledge
Associative Network Memory Model
Fresh
Waterfall
Lime
Clean
Bathing
Green and
YellowLIRIL
Brand
Awareness
Brand
Image
5. Brand knowledge
Associative Network Memory Model
Real milk
Dairy
product
Gujarat /
Anand
Dr. Kurien
Indianness (co-operative)
Value for
Money
Amul
Brand
Awareness
Brand
ImageMoppet
7. 7
The Process of Market Positioning
STAGE 1
Identify key offer characteristics
STAGE 2
Draw a perceptual map
STAGE 3
Decide on a competitive strategy
STAGE 4
Design offer attributes, associated
Imageries
STAGE 5
Sustain a competitive advantage
Identify Target Markets Tangible (colour, size, design)
Intangible reputation, guarantees
Service features identification
And weightage to each of them
Head-On “me too”’
Position away / avoid competition
Less profitable; on growth
USP
STAGE 3
Decide on a competitive strategy
STAGE 4
Design offer attributes, associated
Imageries
8. Occupy a ‘slot’ in consumer’s mind
Positioning, therefore starts with our
understanding or ‘mapping’ of a prospect
consumer’s mental perceptions in such a way that it
occupies a ‘slot’ in the mind with reference to other
brands
Lifebuoy occupies the hygiene slot
Mysore Sandal the pure and natural fragrance
‘slot’,
Margo occupies the herbal ‘slot’.
9. Perception and Positioning
Perception in simple terms is the meaning added
by an individual (in this context consumer) to
the information that has been sensed from the
environment.
For instance, a consumer may feel that all
products of Sony are high quality technology
products without having any experience with
brand.
10. Perceptual Mapping
Represent consumer perceptions – in
(usually) two dimensional space so that
the manager can readily see where his
own brand is positioned in the mind of his
prospect and in relation to other brands
11. Perceptual Mapping of digestive brands
Medicinal
Natural
Low Efficacy
Hajmola
Pudin Hara
Eno
Digene
Gelusil
High Efficacy
12. Perceptual Mapping for hair oils
Pleasant
perfume
No perfume
Helps hair
groomingParachute
Keo Karpin
Mahabhringaraj
Arnica
Makes hair greasy
Dabur Amla
13. Perceptual Mapping for toothpaste
Fresh breath
Good for gums
Dabur lal
powder
Forhan’s
regular
Colgate
Pepsodent
Close-up
High
HighLow
Low
15. 15
The Process of Market Positioning
STAGE 1
Identify key offer characteristics
STAGE 2
Draw a perceptual map
STAGE 3
Decide on a competitive strategy
STAGE 4
Design offer attributes, associated
Imageries
STAGE 5
Sustain a competitive advantage
Identify Target Markets
Tangible (colour, size, design)
Intangible reputation, guarantees
Service features identification
And weightage to each of them
Head-On “me too”’
Position away /
avoid competition
Less profitable; on growth
USP
16. Create a Competitive frame of Reference
Frame of reference is the starting point for competitive
positioning.
Corporate Identity/ Associative Network Memory model
Target Consumer
How the brand is similar to competitor’s
How the brand is different from competitor’s.
For whom am I?
What Am I? (POP)Who am I?
Why me? (POD)
17. Brand Positioning
Product - Who am I?
a) This question deals with the origins of the brand , its
parentage. We can position the brand with
reference to its corporate identity or as an extension
of a well established brand.
Define TG - For Whom am I?
a) Demographic
b) Behavioural (usage pattern)
c) Psychographic segments
d) The Consumer as a whole person
18. Cadbury Perk
Cadbury Perk
Any time - any
where
To satisfy in
between meals /
hunger
Young, 20-30
years, M/F
Why
me?
For whom
What am I?
Who am I ?
19. Colgate
Colgate
When you wake-up
After meals
Before going to sleep
Oral hygiene &
Fresh breadth
Everyone above
the age of 3yrs
Why
me?
For whom
What am I? Who am I?
20. What am I –
Points of Parity Association
POPs, are those associations that aren’t
necessarily unique to the brand but may in fact
be shared with other brands
21. Points of Parity Association
The brand has to have certain points of parity
(POPs)
In reference to the product group it is in.
e.g.
Toothpaste , the brand has to foam, clean,
taste reasonably well, etc.
22. Points of Parity Association
POPs come in four basic forms
Category related
Benefit related
Usage Occasion and Time of Use
Price / Quality by Usage Occasion and Time
of Use
23. Points of Parity Association
1) Category Related
Tanishq……watches sold as jewellery
Vaseline……petroleum jelly sold as lip salve
and moisturizer
Sugar free….historically sold to diabetics
through chemist outlets, now being sold as
weight control device, targeted at the figure
conscious being sold through supermarkets
24. Points of Parity Association
2) Benefit related
a) Functional –
Lifebuoy (kills the germs you cannot see)
Pepsodent (12 hr protection against germs)
Fevicol (jod jo tootega nahin)
M-Seal (seals all leaks)
a) Emotional –
Close-Up (confident)
Franklin Templeton Blue Chip (secure)
Liril (fresh)
J&J (caring)
Axe (irresistible)
25. Points of Parity Association
3) By Usage Occasion and Time of Use
Kwality Walls….(post dinner treat….10
o’clock)
Listerine (Night time rinse….Get fresh tonight)
Clorets (after drinking, smoking, eating….after
anything)
Nescafe (great start to the morning)
Britania’s Chai Biscoot (for tea times)
Domino’s (when families are having fun, e.g.
watching TV or playing scrabble)
26. Points of Parity Association
4) Price-Quality by Usage Occasion and
Time of Use
Peter England (the honest shirt)
Big Bazaar
Westside (surprisingly affordable)
Indian Airlines (Apex fares)
Nirma
27. Points of Parity Association
Hence a brand can “break-even” in those areas where
their competitors are trying to find an advantage and
can achieve advantages in some other areas, the brand
should be in a strong – and perhaps unbeatable –
competitive position.
28. Why me ?
Points of Difference Associations
PODs are Strong, Favourable, Unique
brand associations for a brand. They
may
be based on virtually any type of attribute
or benefit association.
29. Brand
• Gillette Double Edged Blade
• Dove Soap One Fourth Moisturiser
• Orchid Hotels Eco – Friendly Hotel
• Ariel Detergent Performance
• Ceat Tyres Tough
• Maruti Service After Sales Service
• Maggi Food in two minutes
• McDonalds Burgers that taste the same
• Saffola 98% Fat free
• Asian Paints Computerized Shade Cards
• ICICI Bank First Internet Banking Service
• Scotch Brite Scrub with Sponge & Coir
Differentiating
Parameter
Point of Difference Associations
30. POPs vs. PODs
The critical task is to identify a POD. How is the brand going
to be different from other brands in the category
Category Brand POP POD
Toothpaste Anchor White Vegetarian
Taste Price
Foam
Cars Tata Indigo Looks Interior
space
Power Ride comfortably
Scooters Honda Activa Power Style
Price
33. 33
The Process of Market Positioning
STAGE 1
Identify key offer characteristics
STAGE 2
Draw a perceptual map
STAGE 3
Decide on a competitive strategy
STAGE 4
Design offer attributes, associated
Imageries
STAGE 5
Sustain a competitive advantage
Identify Target Markets Tangible (colour, size, design)
Intangible reputation, guarantees
Service features identification
And weightage to each of them
Head-On “me too”’
Position away / avoid competition
Less profitable; on growth
USP
34. USP - Definition
Having a USP will dramatically improve the positioning
and marketability of your company and products by
accomplishing 3 things for you:
Unique - It clearly sets you apart from your competition,
positioning you in more logical choice.
Selling - It persuades customer to exchange money for a
product or service.
Proposition - It is a proposal or offer suggested for
acceptance.
35. Winning USP examples
The following are powerful USPs that alleviate the "pain"
experienced by the consumers in their industries..
Example #1 - Package Shipping Industry
Pain - I have to get this package delivered quickly
USP - "When it absolutely, positively has to be there
overnight." (Federal Express)
Example #2 - Food Industry
Pain - The kids are starving, but Mom and Dad are too
tired to cook!
USP - "Pizza delivered in 30 minutes or it's free." (Dominos
Pizza)
(This USP is worth $1 BILLION to Dominos Pizza)
36. How to create your “USP”
How To Develop Your Unique Selling Proposition (USP)
Your USP is the very essence of what you are
offering. Your USP needs to be so compelling that it can be
used as a headline that sells your product or service.
Step 1: Use Your Biggest Benefits
Step 2: Be Unique
Step 3: Solve An Industry "Pain Point" Or "Performance Gap“
Step 4: Be Specific And Offer Proof
Step 5: Condense Into One Clear And Concise Sentence
Step 6: Integrate Your USP into ALL Marketing Materials
Step 7: Deliver On Your USP's Promise
37. How to create your “USP”
Proposition Examples:
Hallmark: When you care enough to send the very best.
Subway: Subs with under 6 grams of fat.
"You get fresh, hot pizza delivered to your door in 30
minutes or less -- or it's free." Domino's Pizza
"When your package absolutely, positively has to get
there overnight" Fedex
“Little drops of joy" Coca-Cola
"Diamonds are forever ..." DeBeers
"The ultimate driving machine" BMW
"The best a man can get" Gillette
38. 38
The Process of Market Positioning
STAGE 1
Identify key offer characteristics
STAGE 2
Draw a perceptual map
STAGE 3
Decide on a competitive strategy
STAGE 4
Design offer attributes, associated
Imageries
STAGE 5
Sustain a competitive advantage
Identify Target Markets Tangible (colour, size, design)
Intangible reputation, guarantees
Service features identification
And weightage to each of them
Head-On “me too”’
Position away / avoid competition
Less profitable; on growth
USP
39. Repositioning – Gaining competitive
advantage
Over time a great brand idea doesn’t change, only its
expression does.
Renewing and refreshing the expression to ensure
continuing relevance is a challenging journey.
So if Surf is about Champion Mother and yesterday’s
dirty kids, modern parenting is all about good
mothers who allow their kids to get dirty.