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Identifying & Establishing
Brand Positioning
Positioning – The Battle of Your Mind
To succeed, the first step is to position or ‘situate’ the
brand in the target consumer’s mind in such a way,
That in his or her perception of the brand,
It is distinctive and offers a persuasive customer value
better than
its competitors.
This is called competitive advantage
3
The Process of Market Positioning
STAGE 1
Identify key offer characteristics
STAGE 2
Draw a perceptual map
STAGE 3
Decide on a competitive strategy
STAGE 4
Design offer attributes, associated
Imageries
STAGE 5
Sustain a competitive advantage
Identify Target Markets
Tangible (colour, size, design)
Intangible (reputation, guarantees, Service
features )
Head-On “me too”’
Position away / avoid competition
Less profitable; on growth
USP
Brand knowledge
 Associative Network Memory Model
Fresh
Waterfall
Lime
Clean
Bathing
Green and
YellowLIRIL
Brand
Awareness
Brand
Image
Brand knowledge
 Associative Network Memory Model
Real milk
Dairy
product
Gujarat /
Anand
Dr. Kurien
Indianness (co-operative)
Value for
Money
Amul
Brand
Awareness
Brand
ImageMoppet
Competitive Positioning
7
The Process of Market Positioning
STAGE 1
Identify key offer characteristics
STAGE 2
Draw a perceptual map
STAGE 3
Decide on a competitive strategy
STAGE 4
Design offer attributes, associated
Imageries
STAGE 5
Sustain a competitive advantage
Identify Target Markets Tangible (colour, size, design)
Intangible reputation, guarantees
Service features identification
And weightage to each of them
Head-On “me too”’
Position away / avoid competition
Less profitable; on growth
USP
STAGE 3
Decide on a competitive strategy
STAGE 4
Design offer attributes, associated
Imageries
Occupy a ‘slot’ in consumer’s mind
Positioning, therefore starts with our
understanding or ‘mapping’ of a prospect
consumer’s mental perceptions in such a way that it
occupies a ‘slot’ in the mind with reference to other
brands
Lifebuoy occupies the hygiene slot
Mysore Sandal the pure and natural fragrance
‘slot’,
Margo occupies the herbal ‘slot’.
Perception and Positioning
Perception in simple terms is the meaning added
by an individual (in this context consumer) to
the information that has been sensed from the
environment.
For instance, a consumer may feel that all
products of Sony are high quality technology
products without having any experience with
brand.
Perceptual Mapping
Represent consumer perceptions – in
(usually) two dimensional space so that
the manager can readily see where his
own brand is positioned in the mind of his
prospect and in relation to other brands
Perceptual Mapping of digestive brands
Medicinal
Natural
Low Efficacy
Hajmola
Pudin Hara
Eno
Digene
Gelusil
High Efficacy
Perceptual Mapping for hair oils
Pleasant
perfume
No perfume
Helps hair
groomingParachute
Keo Karpin
Mahabhringaraj
Arnica
Makes hair greasy
Dabur Amla
Perceptual Mapping for toothpaste
Fresh breath
Good for gums
Dabur lal
powder
Forhan’s
regular
Colgate
Pepsodent
Close-up
High
HighLow
Low
HighLow
High
Low
Health
Taste
Postman
Saffola
Sundrop
Dhara Groundnut
Perceptual Mapping of Oil brands
15
The Process of Market Positioning
STAGE 1
Identify key offer characteristics
STAGE 2
Draw a perceptual map
STAGE 3
Decide on a competitive strategy
STAGE 4
Design offer attributes, associated
Imageries
STAGE 5
Sustain a competitive advantage
Identify Target Markets
Tangible (colour, size, design)
Intangible reputation, guarantees
Service features identification
And weightage to each of them
Head-On “me too”’
Position away /
avoid competition
Less profitable; on growth
USP
Create a Competitive frame of Reference
Frame of reference is the starting point for competitive
positioning.
 Corporate Identity/ Associative Network Memory model
 Target Consumer
 How the brand is similar to competitor’s
 How the brand is different from competitor’s.
For whom am I?
What Am I? (POP)Who am I?
Why me? (POD)
Brand Positioning
Product - Who am I?
a) This question deals with the origins of the brand , its
parentage. We can position the brand with
reference to its corporate identity or as an extension
of a well established brand.
Define TG - For Whom am I?
a) Demographic
b) Behavioural (usage pattern)
c) Psychographic segments
d) The Consumer as a whole person
Cadbury Perk
Cadbury Perk
Any time - any
where
To satisfy in
between meals /
hunger
Young, 20-30
years, M/F
Why
me?
For whom
What am I?
Who am I ?
Colgate
Colgate
When you wake-up
After meals
Before going to sleep
Oral hygiene &
Fresh breadth
Everyone above
the age of 3yrs
Why
me?
For whom
What am I? Who am I?
What am I –
Points of Parity Association
POPs, are those associations that aren’t
necessarily unique to the brand but may in fact
be shared with other brands
Points of Parity Association
The brand has to have certain points of parity
(POPs)
In reference to the product group it is in.
e.g.
Toothpaste , the brand has to foam, clean,
taste reasonably well, etc.
Points of Parity Association
POPs come in four basic forms
 Category related
 Benefit related
 Usage Occasion and Time of Use
 Price / Quality by Usage Occasion and Time
of Use
Points of Parity Association
1) Category Related
Tanishq……watches sold as jewellery
Vaseline……petroleum jelly sold as lip salve
and moisturizer
Sugar free….historically sold to diabetics
through chemist outlets, now being sold as
weight control device, targeted at the figure
conscious being sold through supermarkets
Points of Parity Association
2) Benefit related
a) Functional –
Lifebuoy (kills the germs you cannot see)
Pepsodent (12 hr protection against germs)
Fevicol (jod jo tootega nahin)
M-Seal (seals all leaks)
a) Emotional –
Close-Up (confident)
Franklin Templeton Blue Chip (secure)
Liril (fresh)
J&J (caring)
Axe (irresistible)
Points of Parity Association
3) By Usage Occasion and Time of Use
Kwality Walls….(post dinner treat….10
o’clock)
Listerine (Night time rinse….Get fresh tonight)
Clorets (after drinking, smoking, eating….after
anything)
Nescafe (great start to the morning)
Britania’s Chai Biscoot (for tea times)
Domino’s (when families are having fun, e.g.
watching TV or playing scrabble)
Points of Parity Association
4) Price-Quality by Usage Occasion and
Time of Use
Peter England (the honest shirt)
Big Bazaar
Westside (surprisingly affordable)
Indian Airlines (Apex fares)
Nirma
Points of Parity Association
Hence a brand can “break-even” in those areas where
their competitors are trying to find an advantage and
can achieve advantages in some other areas, the brand
should be in a strong – and perhaps unbeatable –
competitive position.
Why me ?
Points of Difference Associations
PODs are Strong, Favourable, Unique
brand associations for a brand. They
may
be based on virtually any type of attribute
or benefit association.
Brand
• Gillette Double Edged Blade
• Dove Soap One Fourth Moisturiser
• Orchid Hotels Eco – Friendly Hotel
• Ariel Detergent Performance
• Ceat Tyres Tough
• Maruti Service After Sales Service
• Maggi Food in two minutes
• McDonalds Burgers that taste the same
• Saffola 98% Fat free
• Asian Paints Computerized Shade Cards
• ICICI Bank First Internet Banking Service
• Scotch Brite Scrub with Sponge & Coir
Differentiating
Parameter
Point of Difference Associations
POPs vs. PODs
The critical task is to identify a POD. How is the brand going
to be different from other brands in the category
Category Brand POP POD
Toothpaste Anchor White Vegetarian
Taste Price
Foam
Cars Tata Indigo Looks Interior
space
Power Ride comfortably
Scooters Honda Activa Power Style
Price
Kwality
Walls
Amul
Ice-cream
Indianness
Moppet
Gujarat / Anand
Value for Money
Real Milk
Ice-cream
Dr. Kurien
Youth
Enthusiasm
Fun
Colourful
Attitude
Premium
POPs vs. PODs
Healthy
Refined
Oil
Little Kid
Yellow
Food
Sundrop
Saffola
Heart Attack
Fitness
POPs vs. PODs
33
The Process of Market Positioning
STAGE 1
Identify key offer characteristics
STAGE 2
Draw a perceptual map
STAGE 3
Decide on a competitive strategy
STAGE 4
Design offer attributes, associated
Imageries
STAGE 5
Sustain a competitive advantage
Identify Target Markets Tangible (colour, size, design)
Intangible reputation, guarantees
Service features identification
And weightage to each of them
Head-On “me too”’
Position away / avoid competition
Less profitable; on growth
USP
USP - Definition
Having a USP will dramatically improve the positioning
and marketability of your company and products by
accomplishing 3 things for you:
 Unique - It clearly sets you apart from your competition,
positioning you in more logical choice.
 
 Selling - It persuades customer to exchange money for a
product or service.
 
 Proposition - It is a proposal or offer suggested for
acceptance.
Winning USP examples
The following are powerful USPs that alleviate the "pain"
experienced by the consumers in their industries..
Example #1 - Package Shipping Industry
 Pain - I have to get this package delivered quickly
 USP - "When it absolutely, positively has to be there
overnight." (Federal Express)
Example #2 - Food Industry
 Pain - The kids are starving, but Mom and Dad are too
tired to cook!
 USP - "Pizza delivered in 30 minutes or it's free." (Dominos
Pizza)
(This USP is worth $1 BILLION to Dominos Pizza)
How to create your “USP”
How To Develop Your Unique Selling Proposition (USP)
 Your USP is the very essence of what you are
offering. Your USP needs to be so compelling that it can be
used as a headline that sells your product or service.
Step 1: Use Your Biggest Benefits
Step 2: Be Unique
Step 3: Solve An Industry "Pain Point" Or "Performance Gap“
Step 4: Be Specific And Offer Proof
Step 5: Condense Into One Clear And Concise Sentence
Step 6: Integrate Your USP into ALL Marketing Materials
Step 7: Deliver On Your USP's Promise 
How to create your “USP”
Proposition Examples:
 Hallmark: When you care enough to send the very best.
 Subway: Subs with under 6 grams of fat.
 "You get fresh, hot pizza delivered to your door in 30
minutes or less -- or it's free." Domino's Pizza
 "When your package absolutely, positively has to get
there overnight" Fedex
  “Little drops of joy" Coca-Cola
 "Diamonds are forever ..." DeBeers
 "The ultimate driving machine" BMW
 "The best a man can get" Gillette
38
The Process of Market Positioning
STAGE 1
Identify key offer characteristics
STAGE 2
Draw a perceptual map
STAGE 3
Decide on a competitive strategy
STAGE 4
Design offer attributes, associated
Imageries
STAGE 5
Sustain a competitive advantage
Identify Target Markets Tangible (colour, size, design)
Intangible reputation, guarantees
Service features identification
And weightage to each of them
Head-On “me too”’
Position away / avoid competition
Less profitable; on growth
USP
Repositioning – Gaining competitive
advantage
Over time a great brand idea doesn’t change, only its
expression does.
Renewing and refreshing the expression to ensure
continuing relevance is a challenging journey.
So if Surf is about Champion Mother and yesterday’s
dirty kids, modern parenting is all about good
mothers who allow their kids to get dirty.

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Brand positioning

  • 2. Positioning – The Battle of Your Mind To succeed, the first step is to position or ‘situate’ the brand in the target consumer’s mind in such a way, That in his or her perception of the brand, It is distinctive and offers a persuasive customer value better than its competitors. This is called competitive advantage
  • 3. 3 The Process of Market Positioning STAGE 1 Identify key offer characteristics STAGE 2 Draw a perceptual map STAGE 3 Decide on a competitive strategy STAGE 4 Design offer attributes, associated Imageries STAGE 5 Sustain a competitive advantage Identify Target Markets Tangible (colour, size, design) Intangible (reputation, guarantees, Service features ) Head-On “me too”’ Position away / avoid competition Less profitable; on growth USP
  • 4. Brand knowledge  Associative Network Memory Model Fresh Waterfall Lime Clean Bathing Green and YellowLIRIL Brand Awareness Brand Image
  • 5. Brand knowledge  Associative Network Memory Model Real milk Dairy product Gujarat / Anand Dr. Kurien Indianness (co-operative) Value for Money Amul Brand Awareness Brand ImageMoppet
  • 7. 7 The Process of Market Positioning STAGE 1 Identify key offer characteristics STAGE 2 Draw a perceptual map STAGE 3 Decide on a competitive strategy STAGE 4 Design offer attributes, associated Imageries STAGE 5 Sustain a competitive advantage Identify Target Markets Tangible (colour, size, design) Intangible reputation, guarantees Service features identification And weightage to each of them Head-On “me too”’ Position away / avoid competition Less profitable; on growth USP STAGE 3 Decide on a competitive strategy STAGE 4 Design offer attributes, associated Imageries
  • 8. Occupy a ‘slot’ in consumer’s mind Positioning, therefore starts with our understanding or ‘mapping’ of a prospect consumer’s mental perceptions in such a way that it occupies a ‘slot’ in the mind with reference to other brands Lifebuoy occupies the hygiene slot Mysore Sandal the pure and natural fragrance ‘slot’, Margo occupies the herbal ‘slot’.
  • 9. Perception and Positioning Perception in simple terms is the meaning added by an individual (in this context consumer) to the information that has been sensed from the environment. For instance, a consumer may feel that all products of Sony are high quality technology products without having any experience with brand.
  • 10. Perceptual Mapping Represent consumer perceptions – in (usually) two dimensional space so that the manager can readily see where his own brand is positioned in the mind of his prospect and in relation to other brands
  • 11. Perceptual Mapping of digestive brands Medicinal Natural Low Efficacy Hajmola Pudin Hara Eno Digene Gelusil High Efficacy
  • 12. Perceptual Mapping for hair oils Pleasant perfume No perfume Helps hair groomingParachute Keo Karpin Mahabhringaraj Arnica Makes hair greasy Dabur Amla
  • 13. Perceptual Mapping for toothpaste Fresh breath Good for gums Dabur lal powder Forhan’s regular Colgate Pepsodent Close-up High HighLow Low
  • 15. 15 The Process of Market Positioning STAGE 1 Identify key offer characteristics STAGE 2 Draw a perceptual map STAGE 3 Decide on a competitive strategy STAGE 4 Design offer attributes, associated Imageries STAGE 5 Sustain a competitive advantage Identify Target Markets Tangible (colour, size, design) Intangible reputation, guarantees Service features identification And weightage to each of them Head-On “me too”’ Position away / avoid competition Less profitable; on growth USP
  • 16. Create a Competitive frame of Reference Frame of reference is the starting point for competitive positioning.  Corporate Identity/ Associative Network Memory model  Target Consumer  How the brand is similar to competitor’s  How the brand is different from competitor’s. For whom am I? What Am I? (POP)Who am I? Why me? (POD)
  • 17. Brand Positioning Product - Who am I? a) This question deals with the origins of the brand , its parentage. We can position the brand with reference to its corporate identity or as an extension of a well established brand. Define TG - For Whom am I? a) Demographic b) Behavioural (usage pattern) c) Psychographic segments d) The Consumer as a whole person
  • 18. Cadbury Perk Cadbury Perk Any time - any where To satisfy in between meals / hunger Young, 20-30 years, M/F Why me? For whom What am I? Who am I ?
  • 19. Colgate Colgate When you wake-up After meals Before going to sleep Oral hygiene & Fresh breadth Everyone above the age of 3yrs Why me? For whom What am I? Who am I?
  • 20. What am I – Points of Parity Association POPs, are those associations that aren’t necessarily unique to the brand but may in fact be shared with other brands
  • 21. Points of Parity Association The brand has to have certain points of parity (POPs) In reference to the product group it is in. e.g. Toothpaste , the brand has to foam, clean, taste reasonably well, etc.
  • 22. Points of Parity Association POPs come in four basic forms  Category related  Benefit related  Usage Occasion and Time of Use  Price / Quality by Usage Occasion and Time of Use
  • 23. Points of Parity Association 1) Category Related Tanishq……watches sold as jewellery Vaseline……petroleum jelly sold as lip salve and moisturizer Sugar free….historically sold to diabetics through chemist outlets, now being sold as weight control device, targeted at the figure conscious being sold through supermarkets
  • 24. Points of Parity Association 2) Benefit related a) Functional – Lifebuoy (kills the germs you cannot see) Pepsodent (12 hr protection against germs) Fevicol (jod jo tootega nahin) M-Seal (seals all leaks) a) Emotional – Close-Up (confident) Franklin Templeton Blue Chip (secure) Liril (fresh) J&J (caring) Axe (irresistible)
  • 25. Points of Parity Association 3) By Usage Occasion and Time of Use Kwality Walls….(post dinner treat….10 o’clock) Listerine (Night time rinse….Get fresh tonight) Clorets (after drinking, smoking, eating….after anything) Nescafe (great start to the morning) Britania’s Chai Biscoot (for tea times) Domino’s (when families are having fun, e.g. watching TV or playing scrabble)
  • 26. Points of Parity Association 4) Price-Quality by Usage Occasion and Time of Use Peter England (the honest shirt) Big Bazaar Westside (surprisingly affordable) Indian Airlines (Apex fares) Nirma
  • 27. Points of Parity Association Hence a brand can “break-even” in those areas where their competitors are trying to find an advantage and can achieve advantages in some other areas, the brand should be in a strong – and perhaps unbeatable – competitive position.
  • 28. Why me ? Points of Difference Associations PODs are Strong, Favourable, Unique brand associations for a brand. They may be based on virtually any type of attribute or benefit association.
  • 29. Brand • Gillette Double Edged Blade • Dove Soap One Fourth Moisturiser • Orchid Hotels Eco – Friendly Hotel • Ariel Detergent Performance • Ceat Tyres Tough • Maruti Service After Sales Service • Maggi Food in two minutes • McDonalds Burgers that taste the same • Saffola 98% Fat free • Asian Paints Computerized Shade Cards • ICICI Bank First Internet Banking Service • Scotch Brite Scrub with Sponge & Coir Differentiating Parameter Point of Difference Associations
  • 30. POPs vs. PODs The critical task is to identify a POD. How is the brand going to be different from other brands in the category Category Brand POP POD Toothpaste Anchor White Vegetarian Taste Price Foam Cars Tata Indigo Looks Interior space Power Ride comfortably Scooters Honda Activa Power Style Price
  • 31. Kwality Walls Amul Ice-cream Indianness Moppet Gujarat / Anand Value for Money Real Milk Ice-cream Dr. Kurien Youth Enthusiasm Fun Colourful Attitude Premium POPs vs. PODs
  • 33. 33 The Process of Market Positioning STAGE 1 Identify key offer characteristics STAGE 2 Draw a perceptual map STAGE 3 Decide on a competitive strategy STAGE 4 Design offer attributes, associated Imageries STAGE 5 Sustain a competitive advantage Identify Target Markets Tangible (colour, size, design) Intangible reputation, guarantees Service features identification And weightage to each of them Head-On “me too”’ Position away / avoid competition Less profitable; on growth USP
  • 34. USP - Definition Having a USP will dramatically improve the positioning and marketability of your company and products by accomplishing 3 things for you:  Unique - It clearly sets you apart from your competition, positioning you in more logical choice.    Selling - It persuades customer to exchange money for a product or service.    Proposition - It is a proposal or offer suggested for acceptance.
  • 35. Winning USP examples The following are powerful USPs that alleviate the "pain" experienced by the consumers in their industries.. Example #1 - Package Shipping Industry  Pain - I have to get this package delivered quickly  USP - "When it absolutely, positively has to be there overnight." (Federal Express) Example #2 - Food Industry  Pain - The kids are starving, but Mom and Dad are too tired to cook!  USP - "Pizza delivered in 30 minutes or it's free." (Dominos Pizza) (This USP is worth $1 BILLION to Dominos Pizza)
  • 36. How to create your “USP” How To Develop Your Unique Selling Proposition (USP)  Your USP is the very essence of what you are offering. Your USP needs to be so compelling that it can be used as a headline that sells your product or service. Step 1: Use Your Biggest Benefits Step 2: Be Unique Step 3: Solve An Industry "Pain Point" Or "Performance Gap“ Step 4: Be Specific And Offer Proof Step 5: Condense Into One Clear And Concise Sentence Step 6: Integrate Your USP into ALL Marketing Materials Step 7: Deliver On Your USP's Promise 
  • 37. How to create your “USP” Proposition Examples:  Hallmark: When you care enough to send the very best.  Subway: Subs with under 6 grams of fat.  "You get fresh, hot pizza delivered to your door in 30 minutes or less -- or it's free." Domino's Pizza  "When your package absolutely, positively has to get there overnight" Fedex   “Little drops of joy" Coca-Cola  "Diamonds are forever ..." DeBeers  "The ultimate driving machine" BMW  "The best a man can get" Gillette
  • 38. 38 The Process of Market Positioning STAGE 1 Identify key offer characteristics STAGE 2 Draw a perceptual map STAGE 3 Decide on a competitive strategy STAGE 4 Design offer attributes, associated Imageries STAGE 5 Sustain a competitive advantage Identify Target Markets Tangible (colour, size, design) Intangible reputation, guarantees Service features identification And weightage to each of them Head-On “me too”’ Position away / avoid competition Less profitable; on growth USP
  • 39. Repositioning – Gaining competitive advantage Over time a great brand idea doesn’t change, only its expression does. Renewing and refreshing the expression to ensure continuing relevance is a challenging journey. So if Surf is about Champion Mother and yesterday’s dirty kids, modern parenting is all about good mothers who allow their kids to get dirty.