Closing the digital divide with Gizmo Garage device training
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Review the Idaho Gizmo Garage project and staff/user training tips for devices in libraries.
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Closing the digital divide with Gizmo Garage device training
- 1. Gizmo Garage - Closing the digital divide one device at a time Jezmynne Dene, Director Portneuf District Library Chubbuck, Idaho Jezmynne.dene@portneuflibrary.org
- 3. Gizmo Garage Basics • Joint project with Idaho Commission for Libraries funded with Institute of Museum and Library Services • Four Gizmo Garages in Idaho • ICfL managed
- 4. ICfL Garage Plans • Staff training • Garages visit libraries with a SPLAT member • Public sessions • Lead by borrowing library and SPLAT member
- 5. What We Did • Staff training • 1 hr training sessions
- 6. What We Did • Checked devices out to staff • Staff had for a few weeks • Take home, treat as a personal device • Expected to link to library materials • Return with a report of Pros/Cons
- 7. Staff Results • Familiarity with different operating systems • Core competencies • Staff learned how to use library materials • Enabled most staff to answer basic questions • Created subject specialists
- 8. Best Practices • Give the device to staff for an extended period of time •Ask for feedback/assessment •Require staff to explore library provided content
- 9. User Training • Staff had to come first • Turned to user training
- 10. Best Laid Plans…. • Programming began one way….. • Open Gizmo Garage sessions • Devices out for play • Unlimited attendance • Two staff members for the session
- 11. Best Laid Plans… • Ended another! • Everyone brought their own device • Attended by boomers • Maxed the fire code capacity for the room • An hour was far too short
- 12. Programming • So we changed! • Max attendance limit, sign ups required • Added more staff (3 total for 12 users) • Asked users to bring their own device • Began offering appointments • One on One
- 13. Programming • Overarching themes • “My kid/grandkid/neighbor set this up” • I don’t know what that account is. • I don’t know what my password is • What do you mean I need a credit card? • PATIENCE
- 14. Programming • On the fly works best – tossed the outline out the window • Total chaos, but fits user needs • User driven – be prepared for questions • Have list of tasks for users while you help another • Try to partner like devices/operating systems
- 16. Core Competencies • Not all devices are alike • Not all devices have the same features • Settings are important • Who is your friend?
- 17. Best Practices • Ratio of staff to user – 1:3 • Arrange or group by operating system • Limit time and attendance • Require a list of info (usernames, passwords) • Have a few power cords/chargers •Have a laptop for resetting/creating accounts • Practice patience
- 18. What We Learned • Need for Basic Training
- 19. What We Learned • New programs – computer classes – Online security – Passwords – Safe Shopping – Internet for parents
- 20. Side Loading VS App Based
- 21. What We Learned • In app purchases
- 22. Digital Divide • Sync or no? • Back up – cloud or manual? • Getting stuff on it • Wifi VS data plan
- 23. Next Steps • Liability if we ‘drive’ • Liability of user devices? • Where is our responsibility? • Waiver for assistance?
- 24. What Thing Do I Buy? • What do you want to do with it?
- 25. Next Steps • What does the garage do now?
- 26. Your Gizmo Garage • Donations •Craigslist • Hand Me Downs •Trade Program
- 27. Thank you! • Questions? Jezmynne Dene, MLIS Director, Portneuf District Library, Chubbuck, ID jezmynne.dene@portneuflibrary.org
Editor's Notes
- Blah blah blah me
- Small rural library SE idaho, bedroom community to pocatello 22000 population area 15000 registered users 14000 physical circs Digital divide. Crappy internet. REALLY CRAPPY INTERNET got there only one with smartphone. only one with tablet. it was not a big deal. no ebooks. no audiobooks. underused article databases. very little digital holdings. junky webpage.
- Four Garages: Each corner of the state Devices vary, but hold andriod, IOS, ereaders, and other gadgets Leap motion, flip pal scanner, chromebook, mini projectors, anything new and interesting Can loan entire thing, parts, or bring for an event.
- SPLAT – explain Intention of garage for training I am SPLAT so I got a garage at my library EXPLAIN - First Method for Training Plans didn’t happen well. People would listen, ask questions, but not really interact.
- Laid out on table. Staff paid to play. DID NOT WORK -not enthused. not enough time. poked but not experienced.
- Huge success – “I am too old for this” bought an ipad and loves it Another loved andriod and bought two samsungs, then later added an ipod touch Another loved the MS Surface and chose it as her work computer Yes, staff were paid and could count this as professional development work time.
- took time Everyone had a turn with Android, iOS, MS Surface, and eReaders Everyone learned about side loading Core concepts Settings, how to download apps, how to link to email, &c Learned about library materials Audiobooks, ebooks, hoopla, zinio Also created subject specialists – staff chose favorite devices/operating systems and developed thorough understanding – go to people
- cant do any programming or classes till the staff were trained. Staff needed basic understanding - that’s an apple. that’s an android. basics to route traffic and tier reference. after determining staff confidence, began programming with classes need to instill confidence in staff to feel capable of answering questions.
- Carefully laid out all our devices & had handouts on pros/cons for each one aNyone was welcome Myself and one other staff member for the hour session. Plan was to invite people in and ask them to explore the devices and we would answer questions Limited to one hour
- COMPLETE CHAOS Only one person looked at what we had All boomers in session, a few elderly folks We had to ask people to wait outside until someone left – room had max capacity of 15 people Had to pull another staffer Most questions were very basic Only half walked away with library apps – rare we got that far
- sign ups are required, and we tell users to bring usernames/passwords if they dont know this, they need to attend a one-on-one session with staff first tell users to bring all notes they might have tell users to bring chargers
- Keep a laptop on hand for easy resetting of passwords/creating accounts
- What do you want to do today? Keep a laptop on hand for creating accounts and resetting passwords. sometimes a lot easier to do on a laptop than a mobile device. and also emphasizes the concepts of syncing and cloud communication. Choose a task on the fly based on their question “work on that for a minute; I will be right back” &c core competencies - have on hand.
- google - also emphasises life long learning.
- Have familiarity and fearlessness to explore. They will know less than you. And google is your friend.
- users never had internet before jump from never having internet or a computer before, jumping to a tablet and a dataplan no idea about passwords no idea about online shopping lack of understanding of email/itunes/google play
- Discovered a need for covering online basics – aside from devices How stay safe online Passwords – never dup, longer that 9 characters, nums/letters/characters, avoid ambiguous Safe shopping – secured card, gift cards, one ONLY for internet, &c Classes not attended well. will try a discussion group by age group - “silver surfers” and will have topics ready for discussion. struggling to find a time for adult programming for parents. lunchtime bytes - sack lunch, discussion, meet n greet, &c. outreach - classes at local businesses teaching on the fly - lila eye appointment
- users dont know. what do you do if you have a user with a side load device and no computer? standalone computer only for downloading library materials - oneclick media manager, for example. know your community - do you need sideloading? we do.
- this is real money. this is not apparent. “Free” isn’t always “free” dale story
- Digital divide huge – chromebooks fail – no internet. How use google apps? bookmark with a list of places that has free wifi in town Offline apps crucial for small and rural. Seeing leap from no ownership of computer/internet to tablets. They’re cheap and easy. Gifts from kids/family Smartphones. Free with 2 yr contract.
- Liability waiver, or statement of non-responsibility “You just do it” where do we insist we teach? What do we do when there is an obvious problem? Frustrated user? State law - not a lot of data there, so left with internal policies and procedures
- Biggest question from users exploring devices? Ask user – what do you want to do with it? Purpose? Varies. Also, what os do they use? Do they care? Sync or no? Ask guided questions to help them make decision Operating systems VS devices – don’t think of device, think of operating environment Means YOU have to know - Invite local partner - best buy, staples. Show off and pros/cons. Just want sale, not wedded to a device.
- Sits. Emergencies Loans to libraries Demonstrate library resources Should find another library, but not the way the state wants it managed.