Where do you begin with Knowledge Management? First, you have to get your house in order, by managing your Information. Here's part of our story.

1. Information Management:
SettingThe Stage For
Knowledge Management
Jezmynne Dene Arroway, MLIS, CIP
Information Manager
Idaho Transportation Department

2. WhereWe Began
• No adherence to retention
and disposition
• 85% of our SharePoint is
ROT (Redundant,
Obsolete, Trivial)
https://es.wikipedia.org/wiki/Archivo:A_load_of_old_junk_or_hidden_treasures%3F_Encants_market_in_Barcelona.jpg

3. WhereWe Began
• Majority of information is
inaccessible
• File shares
• Email
https://pixabay.com/photos/silo-wheat-storage-wheat-storage-521758/

4. WhereWe Began
• 20% of time spent
searching for something
http://www.flickr.com/photos/22799676@N03/2976755407

5. WhereWe Began
• Official systems are not
used
https://www.maxpixel.net/Old-House-Weathered-Building-Home-Abandoned-House-2263131

6. FirstThings First
• We had to reach out
• We had to educate
• Explain the “why”
http://www.hoa.africom.mil/story/7593/soldier-in-the-classroom

8. Building Community
• Information Management
Governance Board
• Records Coordinators
• Data Stewards
https://www.rawpixel.com/image/112008/premium-photo-holding-people-teamwork

9. Building the
Foundation
• Information Management
Strategic Plan
• Policies
• Standards
https://commons.wikimedia.org/wiki/File:US_Navy_040623-N-8977L-010_Sailors_assigned_to_Nimitz-class_aircraft_carrier_USS_Ronald_Reagan_
(CVN_76)_position_a_frame_of_a_wall_while_helping_the_non-profit_group_Habitat_for_Humanity_build_homes.jpg

10. Where is Knowledge
Management?
• Users know where to go
• Systems of Record
• Efficient search and find
• “Key the truth; trust the
system”
https://pixabay.com/illustrations/shield-transport-panel-board-229112/

11. Future State
• Leverage Artificial
Intelligence
• Taxonomy
• Search and find
• Information Technology
Infrastructure Library
(ITIL) Knowledge
Management Process
https://commons.wikimedia.org/wiki/File:Knowledge-sharing.jpg