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Managing Mobile:
Library Device Checkout Made Easy
September 16, 2015
Using ReadyTalk
• Chat for questions/comments
• All lines are muted
• If you lose your Internet
connection, reconnect usin...
• This session will be available on the TechSoup
website along with past webinar presentations:
www.techsoup.org/community...
TechSoup is a 501(c)(3) nonprofit with a clear
focus: connecting fellow nonprofits, charities,
public libraries, and found...
Who Is TechSoup?
• Since 1987, TechSoup donation programs have served more than
210,000 charitable organizations.
• We’ve ...
What’s New at TechSoup?
Refurbished Computer Initiative (RCI)
High-quality refurbished desktops, laptops, tablets,
and oth...
September 16, 2015
Managing Mobile:
Library Device Checkout Made Easy
Stephen Tafoya
Garfield County Libraries
Rifle, CO
Presenters
Chat: Becky Wiegand
Twitter: Ginny Mies
Crystal Schimpf
Tech...
Does your library currently check out devices?
•Yes
•Not yet, but we plan to soon
•No
•I’m not sure
Poll
What types of devices are you interested in
checking out at your library?
•eReaders
•Tablets
•Laptops
•Gaming Devices
•MP3...
• Device Checkout:
–Kindles
–iPads
–Chromebooks
• Tips, Examples, and Resources
• Q&A
Today’s Topics
@techsoup4libs
#ts4li...
Managing Devices: Kindles
@techsoup4libs
#ts4libs
Stephen Tafoya
Technology Instructor
Garfield County Public Library Dist...
• 56,000+ Residents
• 6 locations: Parachute to Carbondale
• 28,000 Active Memberships (50,000 issued)
• 2014 Circulation:...
Circulating Kindle Program
• The year was 2012
• eContent Services Launch
• eReader Popularity Growth
• Friends of the Library were Interested
Why Ki...
• Base Kindle Model & Paperwhites
• Personalized Padded Carry Bag
• Device Case
• Short User Guide
• Cable (for charging)
...
Friends of the Library
(experiment)
eRate
(purpose - all branches have them)
Kindles – Funding
• Budget: Existing book budget or Friends
• Genres  General
– Do what works for you!
• Frequent the FREE Section
– But do...
• Library Controls the Amazon Account
• Purchasing (Amazon One-Click)
– Credit Card: Add -> Purchase -> Remove
– Amazon Gi...
• No Patron Content
– Unless… Social Media log-in
• Whispercast Alternative
– https://whispercast.amazon.com/
Kindles - Pr...
• Lucky Day!
– First Come/First Serve
– 3 Weeks Period
– No Renewals
– GCPLD adult patrons only
Kindles - Policy
• Count Use
• Management of Title Distribution
• Tech Hygiene (have a tech cleaning kit)
• Damage
• Keeping Updated Collec...
“What I love about our circulating Kindle
collection is how quickly I can meet our patron's
needs. No long hold lists! No ...
• The panic stricken high school student who waited until the
last minute to read the required classic
• The person headin...
Q & A
Please type your questions in the chat window.
Send twitter questions to @techsoup4libs
@techsoup4libs
#ts4libs
Step...
• E-Reader Policies & Procedures - Samples from
Libraries (WebJunction)
• Examples of Libraries that Check Out eReaders
– ...
• Access to 5,000+ products
• Discounted prices on iPads, tablets,
laptops, and accessories
• Available through the
TechSo...
• Refurbished computers, laptops, and tablets
from top manufacturers
• 1-3 year warranties included
• Available through th...
Managing Devices:
iPads & Chromebooks
@techsoup4libs
#ts4libs
Stephen Tafoya
Technology Instructor
Garfield County Public ...
Why iPads & Chromebooks?
• The “it” technologies
• To diversify library technology
• Lower library technology cost
• Meets...
iPads
Expectation: Adults would use them
Reality: Adults checked them out for their children
(Results: Policy change)
iPads – Setup
• MacProfessionals.com as Vendor
• Management through Apple Configurator
• Staff Guide and Staff Training
• ...
iPads – Policy
• In-Library Use Only
• Adults with Library Membership in good standing
• Teens Age 11-17 with One-time Par...
Staff Procedure Guide
• Branch Staff empowered for curating their apps
• Mostly Quality FREE apps, but some paid
• iPads l...
iPads – Security/Privacy
– Devices won’t sync/wipe
– Errors out the Ear
– Updates Galore
– Apps sometimes won’t open
– Loc...
Not as high-interest as iPads, but easier to manage
Chromebooks
Chromebooks - Setup
• License Vendor : Newmind Group
http://www.newmindgroup.com
• Many Settings in the Beginning
– But no...
Chromebooks
Always
Sync & Wipe
Properly!
Chromebooks - Goal
• Started with a Few, Goal is to get More
– Diversify Technology
– Save Tech Costs for Library
– Meets ...
Funding
• Technology Budget
• Paid App Content  Branch Budget
• Two - Four Year Technology Replacement Plan
– Shorter bec...
Challenges
• All Branches are Not Created Equal
– Staff buy-in for implementation / promotion
– Community use varies by br...
Other Uses
• Cheaper Minecraft Alternative
• QR Code Dust Bowl Tour
• All Kids Gaming Programs
• In a Pinch Camera Option
...
Feedback
“Our Patrons love using iPads and
Chromebooks instead of PACs. It gives them a
chance to have privacy in a study ...
Feedback
“They (patrons) are very surprised that we
have iPads for checkout… and a bit nervous…
it is nice that we are kee...
Feedback
“I’ve noticed patrons who are uncomfortable
using a computer or have a limited knowledge in
the world of technolo...
Dream Big with a Budget
– Other Options (Android tablets, Nooks, other)
– Tech Insurance (ie. Apple Care)
– Replacement Co...
Next Steps
“Tech Temperature”
– Innovators/Early Adopters (or) Laggards/Refusal?
– What are your goals with these devices?...
Next Steps
Tech Foundation
- Collaborate with Many Minds
- Simple AND Solid Plan
- Staff and patron “as user”
- Refine ove...
Q & A
Please type your questions in the chat window.
Send twitter questions to @techsoup4libs
@techsoup4libs
#ts4libs
Step...
• Laptop Checkout Programs (TechSoup)
• Examples of Libraries that Check Out Laptops/Tablets
– Brooklyn Public Library
– S...
• Online reading education program
• For children age 3-13
• TechSoup product donation
• 10 license subscription packs
Upc...
TechSoup for Libraries
Thank You to Our Webinar Sponsor!
ReadyTalk offers dedicated product demos for
TechSoup organizations 4 times per week.
Fo...
Webinar - Managing Mobile: Library Device Checkout Made Easy - 2015-09-16
Webinar - Managing Mobile: Library Device Checkout Made Easy - 2015-09-16
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Webinar - Managing Mobile: Library Device Checkout Made Easy - 2015-09-16

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Visit http://www.techsoup.org for donated technology for nonprofits and libraries!

Are you starting to check out devices like e-readers, tablets, and laptops? Making devices available for public use may seem challenging and overwhelming. However, the right combination of technology, organization, and policies can help your library create a popular checkout program that your patrons will love.

View these webinar slides to learn what one library is doing to expand checkout to cover a wide range of devices. Stephen Tafoya (Garfield County Library District, CO) will share his experience with device checkout, including Kindles, iPads, and Google Chromebooks. He will share best practices, tips, and advice to help you get started (or to improve your existing device checkout program).

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Webinar - Managing Mobile: Library Device Checkout Made Easy - 2015-09-16

  1. 1. Managing Mobile: Library Device Checkout Made Easy September 16, 2015
  2. 2. Using ReadyTalk • Chat for questions/comments • All lines are muted • If you lose your Internet connection, reconnect using the link emailed to you. • If you lose your phone connection, re-dial the phone number and re-join. • ReadyTalk support: 800-843-9166 Your audio will play through your computer’s speakers.
  3. 3. • This session will be available on the TechSoup website along with past webinar presentations: www.techsoup.org/community/events-webinars • You will receive a link to this presentation, material, and links. • Twitter hashtag: #TS4Libs You are being recorded…
  4. 4. TechSoup is a 501(c)(3) nonprofit with a clear focus: connecting fellow nonprofits, charities, public libraries, and foundations with tech products and services, plus learning resources to make informed decisions about technology. Who Is TechSoup?
  5. 5. Who Is TechSoup? • Since 1987, TechSoup donation programs have served more than 210,000 charitable organizations. • We’ve distributed more than 11 million software and hardware donations and enabled recipients to save more than US$3.75 billion in IT expenses in 60+ countries around the world. • We reach more than 400,000 nonprofit, library, and philanthropy subscribers in the United States with our newsletters each year.
  6. 6. What’s New at TechSoup? Refurbished Computer Initiative (RCI) High-quality refurbished desktops, laptops, tablets, and other hardware solutions Microsoft Software Get the latest versions of Microsoft software. JourneyEd.com Discount Program Discounted technology products for your nonprofit or library.
  7. 7. September 16, 2015 Managing Mobile: Library Device Checkout Made Easy
  8. 8. Stephen Tafoya Garfield County Libraries Rifle, CO Presenters Chat: Becky Wiegand Twitter: Ginny Mies Crystal Schimpf TechSoup for Libraries San Francisco, CA @techsoup4libs #ts4libs
  9. 9. Does your library currently check out devices? •Yes •Not yet, but we plan to soon •No •I’m not sure Poll
  10. 10. What types of devices are you interested in checking out at your library? •eReaders •Tablets •Laptops •Gaming Devices •MP3 Players •Other (share in chat) Poll
  11. 11. • Device Checkout: –Kindles –iPads –Chromebooks • Tips, Examples, and Resources • Q&A Today’s Topics @techsoup4libs #ts4libs
  12. 12. Managing Devices: Kindles @techsoup4libs #ts4libs Stephen Tafoya Technology Instructor Garfield County Public Library District http://www.gcpld.org stafoya@gcpld.org @storystephens
  13. 13. • 56,000+ Residents • 6 locations: Parachute to Carbondale • 28,000 Active Memberships (50,000 issued) • 2014 Circulation: 738,990 • Summer Reading: 6139 registered (9154 prog.) Garfield County Libraries
  14. 14. Circulating Kindle Program
  15. 15. • The year was 2012 • eContent Services Launch • eReader Popularity Growth • Friends of the Library were Interested Why Kindles?
  16. 16. • Base Kindle Model & Paperwhites • Personalized Padded Carry Bag • Device Case • Short User Guide • Cable (for charging) Kindles – the Kit
  17. 17. Friends of the Library (experiment) eRate (purpose - all branches have them) Kindles – Funding
  18. 18. • Budget: Existing book budget or Friends • Genres  General – Do what works for you! • Frequent the FREE Section – But do your research to weed out poor titles • Best Sellers, Requests, Companion Titles – Friend’s Book Club, CMC Common Reader, etc. Collection Development
  19. 19. • Library Controls the Amazon Account • Purchasing (Amazon One-Click) – Credit Card: Add -> Purchase -> Remove – Amazon Gift Cards: Choose amount and mass purchase – Everyone on same page for purchasing procedure • Tested OverDrive feature (no takers) – Patrons pleased with what we provided! Kindles - Security https://pixabay.com/en/padlock-security-lock-metal-new-308589/
  20. 20. • No Patron Content – Unless… Social Media log-in • Whispercast Alternative – https://whispercast.amazon.com/ Kindles - Privacy
  21. 21. • Lucky Day! – First Come/First Serve – 3 Weeks Period – No Renewals – GCPLD adult patrons only Kindles - Policy
  22. 22. • Count Use • Management of Title Distribution • Tech Hygiene (have a tech cleaning kit) • Damage • Keeping Updated Collection List – Binder, website list, catalog, other? Kindles - Challenges
  23. 23. “What I love about our circulating Kindle collection is how quickly I can meet our patron's needs. No long hold lists! No waiting!” - Janine Rose, Rifle Branch Manager Feedback
  24. 24. • The panic stricken high school student who waited until the last minute to read the required classic • The person heading out for an extended vacation who will not have room in their suitcase for the entire “Outlander” Series • The timid and curious patron who is wondering “what is all the e-reader business about.” “I call our circulating Kindles the “gateway drug” for those who are not sure if e-readers are for them.” - Janine Rose, Rifle Branch Manager Who Benefits?
  25. 25. Q & A Please type your questions in the chat window. Send twitter questions to @techsoup4libs @techsoup4libs #ts4libs Stephen Tafoya Technology Instructor Garfield County Public Library District http://www.gcpld.org stafoya@gcpld.org @storystephens
  26. 26. • E-Reader Policies & Procedures - Samples from Libraries (WebJunction) • Examples of Libraries that Check Out eReaders – Hookset (NH) Public Library – Sunnyvale (CA) Public Library – Enoch Pratt Free Library (Baltimore, MD) Resources: eReader Checkout
  27. 27. • Access to 5,000+ products • Discounted prices on iPads, tablets, laptops, and accessories • Available through the TechSoup Product Donation Program http://www.techsoup.org/get-product-donations JourneyEd.com
  28. 28. • Refurbished computers, laptops, and tablets from top manufacturers • 1-3 year warranties included • Available through the TechSoup Product Donation Program http://www.techsoup.org/get-product-donations Refurbished Computer Initiative
  29. 29. Managing Devices: iPads & Chromebooks @techsoup4libs #ts4libs Stephen Tafoya Technology Instructor Garfield County Public Library District http://www.gcpld.org stafoya@gcpld.org @storystephens
  30. 30. Why iPads & Chromebooks? • The “it” technologies • To diversify library technology • Lower library technology cost • Meets goals of how people use technology
  31. 31. iPads Expectation: Adults would use them Reality: Adults checked them out for their children (Results: Policy change)
  32. 32. iPads – Setup • MacProfessionals.com as Vendor • Management through Apple Configurator • Staff Guide and Staff Training • Marketing of New Technology
  33. 33. iPads – Policy • In-Library Use Only • Adults with Library Membership in good standing • Teens Age 11-17 with One-time Parent Permission • Two Hour Time Limit per Day
  34. 34. Staff Procedure Guide • Branch Staff empowered for curating their apps • Mostly Quality FREE apps, but some paid • iPads look different from Branch to Branch • Carbondale: Awesome Early Literacy & Gaming Collection
  35. 35. iPads – Security/Privacy – Devices won’t sync/wipe – Errors out the Ear – Updates Galore – Apps sometimes won’t open – Locked Apple ID incident
  36. 36. Not as high-interest as iPads, but easier to manage Chromebooks
  37. 37. Chromebooks - Setup • License Vendor : Newmind Group http://www.newmindgroup.com • Many Settings in the Beginning – But not much oversight needed once set up • Customization – Personalized Wallpapers – Curated Apps (OverDrive, Kindle Cloud, etc) – Library Internet Policy at Sign-in
  38. 38. Chromebooks Always Sync & Wipe Properly!
  39. 39. Chromebooks - Goal • Started with a Few, Goal is to get More – Diversify Technology – Save Tech Costs for Library – Meets Needs of How Most People Use Technology
  40. 40. Funding • Technology Budget • Paid App Content  Branch Budget • Two - Four Year Technology Replacement Plan – Shorter because these devices are short lived – Newer technology = more secure? (End of Life policy)
  41. 41. Challenges • All Branches are Not Created Equal – Staff buy-in for implementation / promotion – Community use varies by branch • Keeping Up on the Updates • Making it Simple but Secure – Device Dispensers? – Cloud Management Options? – Tech Support Consortiums? • Classic Tech Missing (CD Drive, Microsoft)
  42. 42. Other Uses • Cheaper Minecraft Alternative • QR Code Dust Bowl Tour • All Kids Gaming Programs • In a Pinch Camera Option • Mobile Coding/Robotics (Scratch, Finch) • Kiosk Mode (web form, survey) • Staff Use for Work
  43. 43. Feedback “Our Patrons love using iPads and Chromebooks instead of PACs. It gives them a chance to have privacy in a study room or be mobile and move around the library.” - Andie Scott, Foundation Coordinator
  44. 44. Feedback “They (patrons) are very surprised that we have iPads for checkout… and a bit nervous… it is nice that we are keeping up on technology!” - Melissa Colasinski, Library Assistant
  45. 45. Feedback “I’ve noticed patrons who are uncomfortable using a computer or have a limited knowledge in the world of technology can manipulate a Chromebook or iPad with ease! These patrons leave with a sense of accomplishment!” - Brenda Kingen, Library Assistant
  46. 46. Dream Big with a Budget – Other Options (Android tablets, Nooks, other) – Tech Insurance (ie. Apple Care) – Replacement Costs (device, parts, staff time) – Accessories (cases, headphones, cleaning kit) – Long-term 2-4 Year Replacement Plan Next Steps
  47. 47. Next Steps “Tech Temperature” – Innovators/Early Adopters (or) Laggards/Refusal? – What are your goals with these devices? – Tech it to the Limit? (or) Lead gently into the future?
  48. 48. Next Steps Tech Foundation - Collaborate with Many Minds - Simple AND Solid Plan - Staff and patron “as user” - Refine over time (always changing) - Keep Everyone in the Loop - Staff with adequate lead time - Public with intentional marketing - Anyone financially vested in your cause (always!)
  49. 49. Q & A Please type your questions in the chat window. Send twitter questions to @techsoup4libs @techsoup4libs #ts4libs Stephen Tafoya Technology Instructor Garfield County Public Library District http://www.gcpld.org stafoya@gcpld.org @storystephens
  50. 50. • Laptop Checkout Programs (TechSoup) • Examples of Libraries that Check Out Laptops/Tablets – Brooklyn Public Library – San Mateo County Library – Newport Beach Public Library Resources: Tablet & Laptop Checkout
  51. 51. • Online reading education program • For children age 3-13 • TechSoup product donation • 10 license subscription packs Upcoming TechSoup Webinars Getting Started: Making Your Grant Requests Sparkle Thursday, 9/17, 11AM-12PM PST Navigating the World of Donated and Discounted Technology Thursday, 9/24, 11AM-12PM PST Pinterest for Libraries: Building Community with Social Media Wednesday, 10/14, 11AM-12PM PST To register: http://www.techsoup.org/community/events-webinars
  52. 52. TechSoup for Libraries
  53. 53. Thank You to Our Webinar Sponsor! ReadyTalk offers dedicated product demos for TechSoup organizations 4 times per week. For more information: www.techsoup.org/readytalk Please take a moment to complete the post-event survey that will pop up in a new window when you close this screen.

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