Sushil Sudhakaran is seeking a challenging role in the automobile industry, having over 13 years of experience managing service centers and teams of up to 150 people for various automobile brands. He currently works for an IT support services company but has extensive experience in automobile sales, marketing, and service management both domestically in India and internationally in Kuwait. His career highlights strong leadership, team management, and a track record of achieving sales and profitability targets.

1. Sushil Sudhakaran
Mob: +91 9987410088 Email:sushil1234@gmail.com ,sushil.sudakaran@gmail.com
Seeking challenging assignments in Automobile Centre. Hands on experience on Sales, marketing & service, project & team
management.
Professional Highlights:
 Currently working with IT Support Services since 11months.
 Professional with 13 years of Automobile experience, managing Techno commercial Service profit centre.
 Managing a average team of 150+ Team Members.
 Managed manufacturers & franchisee outlets like Toyota, GM, MSIL, M&M and Tata Motors & FIAT. Also multi brand
outlets of Carnation domestically.
 International Experience– Worked with US Armed Forces in maintenance division in Kuwait during 2nd Gulf war period.
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Professional Exposure
I T Services Industry Professional Exposure
June 2014 – To Date M/s Info Services Regional Manager , West
Exclusive IT ESP for IBM, Wipro, TCS, For LENOVO & Toshiba chain ofService Repair centres acrossIndia
 Interactingwith the key Account Mangers and SPOC`s for the projects in Western zone, reviewing my teams
performance and decidingon the expected goals as per the clientrequirements .
 Managingthe back end operations which includes managinga full teamof varied aspects from HR to onsite
engineers .
 Ensuringthe Team Maintains all round performancewhich includes quality ,SLA, CDS,TAT and most
importantly the economics of the operation .
Key Achievements
 Have reviewed a complete sick back officesupportoperations for west region
 Have moved in to a bigger premises with increased team strength, increased business & getting new business
Automobile Service IndustryProfessional Exposure
Service Management Experience 13 years
December 2012 – April 2014 M/s Sharayu Toyota G M Operations {Service, Sales & Marketing}
Baramati AuthorizedDealer for Toyota Kirloskar Motors
 Spear heading the groups foray in rural market, with special target of Implementing Toyota Way and Toyota
Planning Systems {TPS} .
 Responsibleas a profit centre head managing overall Business operations with key focus to service and sales
growth .
 Maintaining the fundamental of the organizational in highly influenced environment of the rural parts .
 Professional team & Brand building, market development, and penetrating the market with appreciable
business volumes .
 Maintainingand improvingthe sales volume market share .{Toyota had 23% -28% market share in my territory
}
Key Results
 Under My Leadership My team achieved the annual Targets set by TKM 62 days well in advance
 Our performance was averaged at 120% by the end of the year
 Only outlet of the group to have achieved DESI Targets of TKM.
All the above was done with a team relatively new to Toyota systems, and totally raw market with lots of competition
March 2011 – December 2012 M/s Carnation Auto India Pvt Ltd Regional Service Head, Mumbai
Multi BrandCar Service provider - Initiative byMr.Jagdish Khatter {Ex. CMD Maruti Suzuki India Ltd}
 Spearheaded the groups’ Mumbai foray into Multi brand car servicing and solution providers operations
 Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate
measures to maximize customer satisfaction level.
 Managing a team of total 289 members generating revenue of INR 190.00 Lakhs per month , from various
Business verticals like service ,body Repair , parts , accessories ,pre Owned Cars, insurance, lube, and scrap

2.  Built, and maintained healthy personalized professional relationships with every team member, thereby
gaining ability to drive higher productivity, ensure spending on quality initiatives, and very high degree of
compliance.
 Formulated & monitored the MIS System to suit individual teams operations which has resulted in effective
coordination, delegations & manage work through channels and people.
 Promoted, implemented the ‘One point Contact’ initiative thereby ensuring every individual member of the
team had the freedom of expression and confidence of executing the task as per system effectively. This
resulted in proper speedy resolution and transparency which boosted overall morale.
Key Achievements
 Spearheading the groups’ unique concept of work shop on wheel (WOW) operations with 6 WOW in Mumbai
region and committing revenue of 1.5 Lakhs per WOW per month for the last 3 months. with an average of 89
% achievement per WOW per month which is currently the highest achievement on WOW
 Have Run the Groups SmallestBody shop with justone bay with a productivity of close to two cars a day and a
labour of Rs 4.36 Lakhs - A highest in terms of per bay revenue across India for Carnation setup.
 Have restored Historical Vintage cars and latest cars
 On course of achieving the fastest to have achieved Brake Even across all carnation service outlets
 Only one of the Regional Head chosen to mentor other region service outlet ,
April 2008 – March 2011 M/s Bharati Auto Pvt Ltd G M ,Sales & Marketing
AuthorizedDealer for TATA & FIAT Mumbai
 Spear headingthe sales and serviceoperations of this dealer with a team of 160+.
 Had to plan and control the inventory stock level and aging, due to financeconstrains.
 Had to focus on counter sales morethan DSA market as existingCo .Dealers were strong in that part of
business
 Implemented innovativeprofitsharinginitiatives to ensure high retention.
Key Achievements
 Achieved the highest sales of 260 cars per month with minimum stock of cars within 4 months of operations
even with funding and stock constraints of INR200lakhs and 10 days stock,without compromisingthe profit
margins.
 Achieved highestPSF for the region in servicewithin 4 months of operations.
May 2007 – March 2008 M/s Ratan Motors Dy.GM, Service
AuthorizedDealer for Maruti Suzuki India ltd Mumbai
 Handled the entire service ,spare parts and customer relations operations
 Achieved monthly targets on volumes, with optimum utility of available resources
 Continuously explored innovative & new avenues to increase business performances
March2006 – March 2007 M/s Sireesh Auto India Pvt Ltd Sr. Service & Infra Development Manager
Dealers for Mahindra & Mahindra andRenault Cars Bangalore
 First employee to be appointed when the company was formed
 Made in charge of the not only the service operations but also for the network expansion plans of the group
and was responsible for setting up and managing service stations
 Had setup and managed 3 servicecentres 2 showrooms ,and had finalized two new locations within a span of
12 months of this company`s market foray
 Had assisted in formulating policies, process in accordance to the manufacturer and dealer principals
requirements
 Have delivered India`s first Mahindra Renault Showroom with in a record time of only 27 days from scratch
 Had also made a team handpicked and trained who even participated and got selected for special trainings
held by Renault for their programs called Co-Techs {Only Mahindra workshop In Bangalore to have had had 3
co-tech }
Sept 2003 – July 2005 ITT Systems Division APS 5 US Armed Forces Team Lead
A CivilianDivisionof US ArmedForces {Middle East} Kuwait
 Joined them to understand, Technology, international work culture, passion for technical’s of heavy
equipments and defence way of life.
 Within 6 months was given a team 10 which grew to a strength of 27 went on to deliver certified 336 M1 A1
Main battle armoured tanks for the soldiers fighting in the Operation Desert Storm .{Only land Equipment to
be powered by turbine Engines}
Feb 2000 – March 2003 M/s Benz Motors Asst Works Manager
AuthorizedTata Motors Dealer {presently called Focus Motors} Kochi
 Joined them as a Supervisor in the shop floor and promoted as Works Manager within 8 months and was
given responsibility of managing a profit centre
 Was the first employee called for in house interview for promotion during the probation period and
subsequently promoted after assigning various responsibilities at di fferent locations of the group

3.  Was the first Manger to run the profit centre expenses in the first month of its operation without taking
financial assistance from the head office
 Had developed a universal test chassis to test run engines after overhaul without mounting the same on the
car
Professional Trainings
 Attended 10 days servicestandards& customer satisfaction trainingheld at TATA Motors Plantin Pimpri ,Pune
 Attended 4 days service managers training held by Mahindra & Mahindra at Bangalore
 Attended 3 days train the trainees and sales management training program held by General Motors at
Mumbai
 Attended 3 days dealer initiation training held By Tata Motors at Thane
 Attended 2 days DQCTCT training held By Tata Motors at Thane
Skills and Attributes
 Firm believer and fastlearner of systems ,and process
 Keen eye for MIS and reports.
 Focused on achievingthe targets, good public relation by nature.
 Pleasingpersonality,team player,very tactical and systematic in approach.
 Personally valuetime of self and other , hence believe in a time bound approach of projects
Personal Information
Residential Address: #42, 7th Floor,Ganga CHS,
90 feet Road, Near Kamal Sagar
Bhandup {East}, Mumbai
Maharashtra 400042
INDIA
Family Status : Married
Date of Birth : 20th December 1974
Place: Mumbai
Date:
Education
2013 : PursuingPostGraduateDiploma in Operations Management from MIT School of DistanceEducation – 2 Semesters
1991 – 1994 : Diploma In Mechanical Engineering(Automobile Trade) –Board of Technical Education, Karnataka
University.
SUSHIL SUDHAKARAN