Geekend 2011: Distributed Teams and the Modern Company: Matters of Trust

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Distributed teams and the modern company: is this the new way of getting a business off the ground? Is this the new way to grow an organization when the local talent pool isn’t sufficient? If not nearby, you can get what you need (talent, skill, experience, etc.) elsewhere and still reach success. But there’s a catch. How do you build trust among a team when they’re rarely together?

Distributed Teams
Matters of Trust
Brian Criscuolo
Lead Software Engineer
Mark/Space, Inc.

Principal Developer
warmwinds software

@bcriscuolo
bcriscuolo@warmwindssoftware.com

The Future of Work
• Is happening quickly

The Future of Work
• Is happening quickly

• Is happening everywhere

The Future of Work
• Is happening quickly

• Is happening everywhere

• Is happening now

Distributed Teams and
the Modern Company

Distributed Teams and
the Modern Company
• The new startup builder?

Distributed Teams and
the Modern Company
• The new startup builder?
• The high-performance, incredibly
productive business machine?

Distributed Teams and
the Modern Company
• The new startup builder?
• The high-performance, incredibly
productive business machine?
• The way to grow an organization when
the local talent pool isn’t sufﬁcient?

Connectedness
• Water cooler talk
• All-hands meetings
• Regular team meetings
• On-site meetings
• On-site team-building activities
• Professional conference attendance
• One on one meetings with managers

Communication - Proactive
• No surprises: regularly
communicate up,
sideways and down. There
should be no mysteries on

Communication - The Easy
• Establish personal
relationships

Communication - The Easy
• Establish personal
relationships
• Common interests:
family, activities, the
mundane, the exciting

Communication - The Hard
• Prepare to argue

Communication - The Hard
• Prepare to argue
• Back up arguments better
than if you were making
them in person

Communication - The Hard
• Prepare to argue
• Back up arguments better
than if you were making
them in person
• Send supporting

Growing a Team
• Cultivate your network for
candidates

Growing a Team
• Cultivate your network for
candidates
• Find self-starters

Growing a Team
• Cultivate your network for
candidates
• Find self-starters
• Identify professional
successes

Joining a Team
• Cultivate your network for
opportunities

Joining a Team
• Cultivate your network for
opportunities
• Prepare yourself and
family

Joining a Team
• Cultivate your network for
opportunities
• Prepare yourself and
family
• Have a clear vision of your

Trust

"The goal is a set of
relationships where there is
a mutual belief in each
other’s reliability, truth,
ability, and strengths.

Foundations of Trust
• Become trusted and trust
others

Foundations of Trust
• Become trusted and trust
others
• Use professional and
personal networks to
establish foundations for

Build your reputation
• Network with other
remote workers

Build your reputation
• Network with other
remote workers
• Don't be invisible

Build your reputation
• Network with other
remote workers
• Don't be invisible
• Publish and promote your
work

Building the Trust
• Fulﬁll work obligations,
meet deadlines, follow up.
Deliver

Building the Trust
• Fulﬁll work obligations,
meet deadlines, follow up.
Deliver

• Help coworkers achieve

Deliver
Support and Encourage
Speak Thoughtfully

Deliver
Support and Encourage
Speak Thoughtfully
Be Human

Deliver
Support and Encourage
Speak Thoughtfully
Be Human

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Geekend 2011: Distributed Teams and the Modern Company: Matters of Trust

1. Distributed Teams Matters of Trust Brian Criscuolo Lead Software Engineer Mark/Space, Inc. Principal Developer warmwinds software @bcriscuolo bcriscuolo@warmwindssoftware.com

2. The Future of Work

3. The Future of Work • Is happening quickly

4. The Future of Work • Is happening quickly • Is happening everywhere

5. The Future of Work • Is happening quickly • Is happening everywhere • Is happening now

6. My Distributed Team

7. My Distributed Team

8. My Distributed Team

9. My Distributed Team

10. My Distributed Team

11. My Distributed Team

12. My Distributed Team

13. My Distributed Team

14. My Distributed Team

15. Distributed Teams and the Modern Company

16. Distributed Teams and the Modern Company • The new startup builder?

17. Distributed Teams and the Modern Company • The new startup builder? • The high-performance, incredibly productive business machine?

18. Distributed Teams and the Modern Company • The new startup builder? • The high-performance, incredibly productive business machine? • The way to grow an organization when the local talent pool isn’t sufﬁcient?

19. Making it work

20. Making it work

21. Making it work

22. Making it work

23. Connectedness

24. Connectedness • Water cooler talk • All-hands meetings • Regular team meetings • On-site meetings • On-site team-building activities • Professional conference attendance • One on one meetings with managers

25. Communication - Proactive

26. Communication - Proactive • No surprises: regularly communicate up, sideways and down. There should be no mysteries on

27. Communication - The Easy

28. Communication - The Easy • Establish personal relationships

29. Communication - The Easy • Establish personal relationships • Common interests: family, activities, the mundane, the exciting

30. Communication - The Hard

31. Communication - The Hard • Prepare to argue

32. Communication - The Hard • Prepare to argue • Back up arguments better than if you were making them in person

33. Communication - The Hard • Prepare to argue • Back up arguments better than if you were making them in person • Send supporting

34. Growing a Team

35. Growing a Team • Cultivate your network for candidates

36. Growing a Team • Cultivate your network for candidates • Find self-starters

37. Growing a Team • Cultivate your network for candidates • Find self-starters • Identify professional successes

38. Joining a Team

39. Joining a Team • Cultivate your network for opportunities

40. Joining a Team • Cultivate your network for opportunities • Prepare yourself and family

41. Joining a Team • Cultivate your network for opportunities • Prepare yourself and family • Have a clear vision of your

42. Trust

43. Trust

44. Trust "The goal is a set of relationships where there is a mutual belief in each other’s reliability, truth, ability, and strengths.

45. Foundations of Trust

46. Foundations of Trust • Become trusted and trust others

47. Foundations of Trust • Become trusted and trust others • Use professional and personal networks to establish foundations for

48. Build your reputation

49. Build your reputation • Network with other remote workers

50. Build your reputation • Network with other remote workers • Don't be invisible

51. Build your reputation • Network with other remote workers • Don't be invisible • Publish and promote your work

52. Building the Trust

53. Building the Trust • Fulﬁll work obligations, meet deadlines, follow up. Deliver

54. Building the Trust • Fulﬁll work obligations, meet deadlines, follow up. Deliver • Help coworkers achieve

55.

56. Deliver

57. Deliver Support and Encourage

58. Deliver Support and Encourage Speak Thoughtfully

59. Deliver Support and Encourage Speak Thoughtfully Be Human

60. Deliver Support and Encourage Speak Thoughtfully Be Human Trus

61. Distributed Teams Matters of Trust Brian Criscuolo Lead Software Engineer Mark/Space, Inc. Principal Developer warmwinds software @bcriscuolo bcriscuolo@warmwindssoftware.com

Geekend 2011: Distributed Teams and the Modern Company: Matters of Trust

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Editor's Notes