Danielle Rateau is seeking an administrative position in healthcare and has an Administrative Medical Office Assistant Certificate expected in May 2016 from MassBay Community College. She has skills in medical office procedures, insurance and billing, medical terminology, and Microsoft Office. She is currently a wait staff at Wingate Residences providing care to assisted living residents. Previously she has experience as a client specialist answering phones at an insurance company and as a sales agent for a telecommunications company.

1. Danielle Rateau
39 Page Terrace | Stoughton, MA 02072 | (857) 452-0663 | danierateau@gmail.com
OBJECTIVE____________________________________________________________________________
Seeking to an administrative position in the healthcare industry
EDUCATION___________________________________________________________________________
MassBay Community College, Wellesley, MA
Administrative Medical Office Assistant Certificate,Expected May,2016
Relevant Courses:
 Medical Terminology
 Medical Office Procedures I & II
 Medical Office Insurance and Billing
University ofMontreal,MontrealCanada
Coursework towards a Bachelor of Arts degree in Communication
Relevant Courses:Introduction to Communication, Communication Media, Research in Communication
SKILLS________________________________________________________________________________
 In-depth understanding of medical office procedures, insurance and billing issues and medical
terminology
 Able to multi-task in fast-paced environments effectively
 Excellent phone reception and customer service skills; personable and helpful manner
 Microsoft Office including Word, Excel and PowerPoint
LANGUAGES___________________________________________________________________________
 Trilingual in English, French and Haitian Creole
WORK EXPERIENCE___________________________________________________________________
Wingate Residences, Needham MA October 2014-Present
Wait Staff
 Provide quality customer care to assisted living and memory care residents
 Serve residents with special dietary and medical needs
 Demonstrate patience and caring in all interactions
Econosurance, Cambridge MA December 2013-June 2014
Client Specialist
 Answered phone calls for insurance company in fast-paced environment
 Directed calls, took messages, entered information in database
 Contacted customers regarding claims and quotes
Fido Telecommunication,Montreal, Canada July 2012-October 2012
Sale Agent (temporary position)
 Offered and explained upgraded mobile phone service plans to clients