These are the slides that Garth Graham shared at Digital Mortgage and Sales Mastery -- he provided them to the Mortgage Coach community during his interview at Sales Mastery
With the unpredictable economic environment and the importance of cash and liquidity on the corporate agenda, finance executives are evaluating the effectiveness of current operations across payables and receivables. Many companies are turning to payment factories to deliver value across the entire organization.
4 best practices in digitizing mortgage verificationExperian
The journey to a mortgage is complex and expensive, so of course the transaction will require more than a few swipes on a smartphone. Underwriting a sizeable loan can take weeks with the task of collecting income and asset documents to analyze and verify. In fact, one source from the Mortgage Bankers Association says the average mortgage application has ballooned to 500 pages. With advancements in digital verification, lenders can dramatically accelerate the process, providing benefits to both their own operations and the consumer mortgage experience.
An analysis of survey results on small commercial lines insurance. The survey was completed by broker members of ORBiT Canada and originally presented at the National Insurance Conference of Canada (NICC). Small commercial is the largest growing segment of businesses in Canada and a huge growth opportunity for insurance brokers.
Presented at ORBiT Canada's Annual Members' Meeting
November 11th, 2015
Automate your law practice
According to the 2019 Legal Trends Report, the average lawyer spends only 2.5 hours on billable work per day. The other 5.5 hours tend to be spent on tasks like data entry, scheduling follow-up reminders, or organizing time entries at the end of the month.
The good news is: With the right tools, lawyers now have the power to automate tedious tasks.
Join Joshua Lenon, Clio’s Lawyer in Residence, to find out how you can leverage legal technology to improve efficiencies at your firm and add more billable hours to your timesheet.
In this CLE-eligible webinar, you’ll learn:
How to analyze the areas of your practice that can benefit from automation
How to create an automation plan for your practice
What legal technology tools can save you time and money, and help take the pain out of performing tedious administrative tasks
https://landing.clio.com/automation-to-increase-efficiency.html
Automation of business-to-business (B2B) payments continues to remain elusive. While checks are stubbornly pervasive, there is promising news in the vision for processing data and dollars among business partners. This session will detail NACHA and other industry organizations’ initiatives leading the way in facilitating the move from paper instruments to electronic payments by mid-sized and smaller businesses. Learn about opportunities for electronic disruption and where financial institutions might begin to gain traction in B2B ACH payments.
Next Generation of the Previously Unthinkableqmatheson
Presented by Patrick Vice, Insurance-Canada.ca
ORBiT Annual Members' Meeting, Nov 11th 2014
ORBiT's Annual Members' Meeting is our industry learning, sharing and strategic planning event, focused on shaping the real time agenda for the coming year.
Learn about the key takeaways from the 2020 Legal Trends Report, the industry’s leading study of law firms, lawyers, and legal consumers.
https://landing.clio.com/2020-legal-trends-report.html
With the unpredictable economic environment and the importance of cash and liquidity on the corporate agenda, finance executives are evaluating the effectiveness of current operations across payables and receivables. Many companies are turning to payment factories to deliver value across the entire organization.
4 best practices in digitizing mortgage verificationExperian
The journey to a mortgage is complex and expensive, so of course the transaction will require more than a few swipes on a smartphone. Underwriting a sizeable loan can take weeks with the task of collecting income and asset documents to analyze and verify. In fact, one source from the Mortgage Bankers Association says the average mortgage application has ballooned to 500 pages. With advancements in digital verification, lenders can dramatically accelerate the process, providing benefits to both their own operations and the consumer mortgage experience.
An analysis of survey results on small commercial lines insurance. The survey was completed by broker members of ORBiT Canada and originally presented at the National Insurance Conference of Canada (NICC). Small commercial is the largest growing segment of businesses in Canada and a huge growth opportunity for insurance brokers.
Presented at ORBiT Canada's Annual Members' Meeting
November 11th, 2015
Automate your law practice
According to the 2019 Legal Trends Report, the average lawyer spends only 2.5 hours on billable work per day. The other 5.5 hours tend to be spent on tasks like data entry, scheduling follow-up reminders, or organizing time entries at the end of the month.
The good news is: With the right tools, lawyers now have the power to automate tedious tasks.
Join Joshua Lenon, Clio’s Lawyer in Residence, to find out how you can leverage legal technology to improve efficiencies at your firm and add more billable hours to your timesheet.
In this CLE-eligible webinar, you’ll learn:
How to analyze the areas of your practice that can benefit from automation
How to create an automation plan for your practice
What legal technology tools can save you time and money, and help take the pain out of performing tedious administrative tasks
https://landing.clio.com/automation-to-increase-efficiency.html
Automation of business-to-business (B2B) payments continues to remain elusive. While checks are stubbornly pervasive, there is promising news in the vision for processing data and dollars among business partners. This session will detail NACHA and other industry organizations’ initiatives leading the way in facilitating the move from paper instruments to electronic payments by mid-sized and smaller businesses. Learn about opportunities for electronic disruption and where financial institutions might begin to gain traction in B2B ACH payments.
Next Generation of the Previously Unthinkableqmatheson
Presented by Patrick Vice, Insurance-Canada.ca
ORBiT Annual Members' Meeting, Nov 11th 2014
ORBiT's Annual Members' Meeting is our industry learning, sharing and strategic planning event, focused on shaping the real time agenda for the coming year.
Learn about the key takeaways from the 2020 Legal Trends Report, the industry’s leading study of law firms, lawyers, and legal consumers.
https://landing.clio.com/2020-legal-trends-report.html
Analyzing Chime's on-boarding user experience to see how they have user proceed through the application process. Listing what I love and hate about their flow.
You already know how important it is to your clients that you accept online payments. But are you getting the most from your payments provider?
Join two industry experts to go beyond the basics and learn how online payments can accelerate your law firm's growth.
In this webinar, you’ll learn:
Advanced Clio Payments features that provide an end-to-end invoicing and payments solution, without having to switch tools, powered by LawPay
Proven, data-driven ways to increase firm revenue
LawPay's advanced protection services for law firms
How online payments changed one law firm's fortunes completely
https://landing.clio.com/law-firm-payments-masterclass.html
How IT Life cycle management can drive efficiencies right across the law firmShaun O'keeffe
How are laws firms investing in technology? Discover insights from a survey commissione dby HSBC and The Lawyer.
Discover how IT life cycle management can support firms to focus on what matters... the client experience and attracting and retaining talent
Today's customers are fundamentally different from customers of past years as they are harder to acquire, retain, and delight because of the explosion in digital technologies consumers use day to day. New digital experiences are forcing banks to play catch-up and match the innovative and engaging interactions and products — such as mobile payments — that non-banks are offering to those same customers. This IDC research, sponsored by TCS Digital Software & Solutions Group, revealed three key themes for digital transformation in the banking industry.
66% of IT decision makers, including C-suite executives, believe that Chip and Signature does not offer credit card holders sufficient security and that Chip and PIN should be required, according to a new survey on EMV readiness from Randstad Technologies, a leading technology talent and solutions provider. By October 15, 2015, the majority of U.S. businesses must transition to EMV-capable technologies or become liable for any costs incurred from fraud using old magnetic strip technologies.
Small Business Adoption of EMV TechnologyIntuit Inc.
Intuit surveyed small business owners to get their perspectives on EMV technology and the upcoming liability shift.
The survey data is based on an online multiple-choice questionnaire, administered to 504 U.S. small businesses, at the owner or manager level, with 1-100 employees. The survey was fielded by Ebiquity from April 22-27, 2015; all respondents accept credit cards through mobile swipers and/or physical point of sale terminals.
Negotiation Strategies: Using Game Theory and Decision Tree Analysis to Deter...brucelb
A detailed case study of how to use Negotiation Strategies, an application of Game Theory and Decision Tree Analysis to develop an optimum strategy for negotiating a settlement in litigation. We demonstrate a process that can: identify and assess negotiation risks; know whether th current Negotiation Strategy will fail in time to change it;
and execute the most effective strategy to get the best possible outcome.
The market for legal services is growing increasingly more competitive. How is your firm planning to stand out?
Join Joshua Lenon, Clio’s Lawyer in Residence, in this 1-hour session to explore the 2021 Legal Trends Report in detail and discuss what the data means for law firms and legal professionals like you.
In this CLE-eligible webinar, you’ll learn:
The biggest takeaways from Clio’s research into 2021 legal trends
What today’s clients look for in hiring a law firm
Recommended actions for optimizing your firm’s success in 2022 and beyond
https://www.clio.com/events/webinar-2021-legal-trends-report/
How to Manage Increasing Data Compliance Issues in Community BanksColleen Beck-Domanico
During one of RMA’s Credit Risk Management Audio Conferences, H. Walter Young, chief liquidity risk officer, M&T Bank and chief data officer, CCAR, shared strategies and best practices for community banks facing increased data compliance and integrity issues, once deemed as “big bank issues."
Having clean rooms and a great location is no longer enough to set hotels apart from the masses. From initial booking to check-out, see what steps hotels can take to raise the bar on the guest experience. https://deloi.tt/2xS3Xky
Proactively improve reporting access with data accuracy tools and best practicesExperian
Data furnishers are facing an ever-changing regulatory environment when it comes to reporting consumer credit data to the credit bureaus. In fact, according to a recent Experian study, 79% of financial institutions agree that increasing regulation has driven the need for better data analytics and management. In this presentation, understand how data furnishers are maximizing their potential through accuracy in data reporting, and how you can too.
The term “alternative data” is tossed about in the industry, but what types of alternative data can truly be used when lenders want to make a credit decision? How can it be leveraged to help you grow your credit portfolio wisely? What insights can you glean to expand your consumer universe?
Uncover some of the latest trends attached to the non-prime universe and learn the latest around alternative credit data. This deck additionally explores how some of the newest attributes can benefit lenders of all sizes.
Practices are built on meaningful relationships—not spreadsheets
In a time when clients expect you to be more available, communicative, and understanding, it’s become even more important to find ways to make the client intake process more efficient—and personal.
Join Joshua Lenon, Clio’s Lawyer in Residence, and Michael Chasin, the General Manager of Clio Grow, as they discuss the most common client intake issues law firms face, and how implementing the right client intake and legal CRM software can transform the way you grow your firm.
In this free, 1-hour webinar you will learn how to:
Identify any pitfalls in your current client intake process
Transform your client intake process
Better manage clients at every touchpoint
Integrate Clio Grow with Clio Manage to create an end-to-end solution
Transforming wealth management customer onboarding with the power of process automation, rules based straight thru processing and data driven real time intelligence.
Analyzing Chime's on-boarding user experience to see how they have user proceed through the application process. Listing what I love and hate about their flow.
You already know how important it is to your clients that you accept online payments. But are you getting the most from your payments provider?
Join two industry experts to go beyond the basics and learn how online payments can accelerate your law firm's growth.
In this webinar, you’ll learn:
Advanced Clio Payments features that provide an end-to-end invoicing and payments solution, without having to switch tools, powered by LawPay
Proven, data-driven ways to increase firm revenue
LawPay's advanced protection services for law firms
How online payments changed one law firm's fortunes completely
https://landing.clio.com/law-firm-payments-masterclass.html
How IT Life cycle management can drive efficiencies right across the law firmShaun O'keeffe
How are laws firms investing in technology? Discover insights from a survey commissione dby HSBC and The Lawyer.
Discover how IT life cycle management can support firms to focus on what matters... the client experience and attracting and retaining talent
Today's customers are fundamentally different from customers of past years as they are harder to acquire, retain, and delight because of the explosion in digital technologies consumers use day to day. New digital experiences are forcing banks to play catch-up and match the innovative and engaging interactions and products — such as mobile payments — that non-banks are offering to those same customers. This IDC research, sponsored by TCS Digital Software & Solutions Group, revealed three key themes for digital transformation in the banking industry.
66% of IT decision makers, including C-suite executives, believe that Chip and Signature does not offer credit card holders sufficient security and that Chip and PIN should be required, according to a new survey on EMV readiness from Randstad Technologies, a leading technology talent and solutions provider. By October 15, 2015, the majority of U.S. businesses must transition to EMV-capable technologies or become liable for any costs incurred from fraud using old magnetic strip technologies.
Small Business Adoption of EMV TechnologyIntuit Inc.
Intuit surveyed small business owners to get their perspectives on EMV technology and the upcoming liability shift.
The survey data is based on an online multiple-choice questionnaire, administered to 504 U.S. small businesses, at the owner or manager level, with 1-100 employees. The survey was fielded by Ebiquity from April 22-27, 2015; all respondents accept credit cards through mobile swipers and/or physical point of sale terminals.
Negotiation Strategies: Using Game Theory and Decision Tree Analysis to Deter...brucelb
A detailed case study of how to use Negotiation Strategies, an application of Game Theory and Decision Tree Analysis to develop an optimum strategy for negotiating a settlement in litigation. We demonstrate a process that can: identify and assess negotiation risks; know whether th current Negotiation Strategy will fail in time to change it;
and execute the most effective strategy to get the best possible outcome.
The market for legal services is growing increasingly more competitive. How is your firm planning to stand out?
Join Joshua Lenon, Clio’s Lawyer in Residence, in this 1-hour session to explore the 2021 Legal Trends Report in detail and discuss what the data means for law firms and legal professionals like you.
In this CLE-eligible webinar, you’ll learn:
The biggest takeaways from Clio’s research into 2021 legal trends
What today’s clients look for in hiring a law firm
Recommended actions for optimizing your firm’s success in 2022 and beyond
https://www.clio.com/events/webinar-2021-legal-trends-report/
How to Manage Increasing Data Compliance Issues in Community BanksColleen Beck-Domanico
During one of RMA’s Credit Risk Management Audio Conferences, H. Walter Young, chief liquidity risk officer, M&T Bank and chief data officer, CCAR, shared strategies and best practices for community banks facing increased data compliance and integrity issues, once deemed as “big bank issues."
Having clean rooms and a great location is no longer enough to set hotels apart from the masses. From initial booking to check-out, see what steps hotels can take to raise the bar on the guest experience. https://deloi.tt/2xS3Xky
Proactively improve reporting access with data accuracy tools and best practicesExperian
Data furnishers are facing an ever-changing regulatory environment when it comes to reporting consumer credit data to the credit bureaus. In fact, according to a recent Experian study, 79% of financial institutions agree that increasing regulation has driven the need for better data analytics and management. In this presentation, understand how data furnishers are maximizing their potential through accuracy in data reporting, and how you can too.
The term “alternative data” is tossed about in the industry, but what types of alternative data can truly be used when lenders want to make a credit decision? How can it be leveraged to help you grow your credit portfolio wisely? What insights can you glean to expand your consumer universe?
Uncover some of the latest trends attached to the non-prime universe and learn the latest around alternative credit data. This deck additionally explores how some of the newest attributes can benefit lenders of all sizes.
Practices are built on meaningful relationships—not spreadsheets
In a time when clients expect you to be more available, communicative, and understanding, it’s become even more important to find ways to make the client intake process more efficient—and personal.
Join Joshua Lenon, Clio’s Lawyer in Residence, and Michael Chasin, the General Manager of Clio Grow, as they discuss the most common client intake issues law firms face, and how implementing the right client intake and legal CRM software can transform the way you grow your firm.
In this free, 1-hour webinar you will learn how to:
Identify any pitfalls in your current client intake process
Transform your client intake process
Better manage clients at every touchpoint
Integrate Clio Grow with Clio Manage to create an end-to-end solution
Transforming wealth management customer onboarding with the power of process automation, rules based straight thru processing and data driven real time intelligence.
Revolutionizing lending in today's digital worldExperian
Imagine a world where the lending journey is streamlined and aligned with today's innovative technologies. A world where income and asset verification happen real-time. No need to return to your customers and request even more paperwork to support their ability to pay. This presentation dives into how lenders can now bring financial data aggregation into the mainstream. With a simple interface, lenders can verify income and assets in minutes vs. days, leading to reduced processing times, improved revenue streams and higher customer satisfaction.
How Santander UK Accelerates Digital Initiatives by Mastering Customer DataTamrMarketing
Jonathan Holman, Head of Digital Transformation at Santander, discusses the initiatives he’s leading in partnership with his award-winning team to accelerate digital transformation at Santander.
https://www.tamr.com/santander
Learn about how to do a qualitative and quantitative analysis to determine the gap in your market for micro and small business financing. Friedman Associates has developed a unique methodology in this area.
Mortgage Efficiency Survey 2016 - Henry WoodcockIRESS
Hi-lights from IRESS Mortgage Efficiency Survey 2016.
This industry survey, now in its fifth year, tracks the developments in the mortgage industry over the past 12 months. It enables lenders to benchmark their mortgage sales and originations systems and processes against the mortgage market as a whole, their peers and the sector they operate in across a variety of key performance indicators.
For the full report view www.iress.com/mes2016
'Change the game' conference june 2015 nick eatockVictor Oppong
Nick Eatock will be sharing Intelliflo’s digital advice vision looking at changing consumer attitudes to finance in a mobile-enabled world. This paradigm shift changes the engagement model and can put advice businesses in pole position for customer primacy with our new version of Personal Finance Portal. It can help deliver truly effective customer segmentation, reduced cost to serve and richer engagement. Nick will also cover our new “democratising development” initiative built on iO’s new Communities feature.
Financial inclusion is the main means for financial inclusion. I am working for that exostively. It is important for readers. Please make it online. It is useful for the university teacher and students and other practitioners. For bank professionals also highly useful.
Digital Lending Journy and Main Concerns .pptxetebarkhmichale
CRM 101: What is CRM?
This is a simple definition of CRM.
Customer relationship management (CRM) is a technology for managing all your company’s relationships and interactions with customers and potential customers. The goal is simple: Improve business relationships to grow your business. A CRM system helps companies stay connected to customers, streamline processes, and improve profitability.
When people talk about CRM, they are usually referring to a CRM system, a tool that helps with contact management, sales management, agent productivity, and more. CRM tools can now be used to manage customer relationships across the entire customer lifecycle, spanning marketing, sales, digital commerce, and customer service interactions.
A CRM solution helps you focus on your organization’s relationships with individual people — including customers, service users, colleagues, or suppliers — throughout your lifecycle with them, including finding new customers, winning their business, and providing support and additional services throughout the relationship.
Who is CRM for?
A CRM system gives everyone — from sales, customer service, business development, recruiting, marketing, or any other line of business — a better way to manage the external interactions and relationships that drive success. A CRM tool lets you store customer and prospect contact information, identify sales opportunities, record service issues, and manage marketing campaigns, all in one central location — and make information about every customer interaction available to anyone at your company who might need it.
With visibility and easy access to data, it's easier to collaborate and increase productivity. Everyone in your company can see how customers have been communicated with, what they’ve bought, when they last purchased, what they paid, and so much more. CRM can help companies of all sizes drive business growth, and it can be especially beneficial to a small business, where teams often need to find ways to do more with less.
Here’s why CRM matters to your business.
CRM is the largest and fastest-growing enterprise application software category, and worldwide spending on CRM is expected to reach USD $114.4 billion by the year 2027. If your business is going to last, you need a strategy for the future that’s centered around your customers, and enabled by the right technology. You have targets for sales, business objectives, and profitability. But getting up-to-date, reliable information on your progress can be tricky. How do you translate the many streams of data coming in from sales, customer service, marketing, and social media monitoring into useful business information?
A CRM system can give you a clear overview of your customers. You can see everything in one place — a simple, customizable dashboard that can tell you a customer’s previous history with you, the status of their orders, any outstanding customer service issues, and more. You can even choose to include information
Discusses Latest Trends in the Payments Industry from a global perspective. Starts with the increase in digital payments to the the need for banks to re-look at how they approach compliance to REgTechs to Regulatory Sandbox to Open API to Security and Authentication
Similar to Garth Grahams Stratmor Slides from Digital Mortgage Conference 2017 (20)
CHOOSING BETWEEN TWO ROADS: The Transactional Loan Officer vs. The Mortgage ...Mortgage Coach
Check out this white paper for 2005...some things of changed but many things are the same
CHOOSING BETWEEN TWO ROADS: The Transactional Loan Officer vs. The Mortgage Planner
As the refi market winds down, loan officers must make a decision: How are they going to generate new business going forward?
Will they stay in the transactional trap of the average originator – or break through to new levels of respect, referrals and residual commissions by becoming mortgage planners?
These are the slides from Justin Brown's at the Modern REAL ESTATE Summit | WATCH -- > How Justin Brown Is Stopping The Scroll with Social Media and Mortgage Coach https://youtu.be/XNnElOKgS1s
We want loan officers to be... the MOST VALUABLE FINANCIAL ADVISOR to families and borrowers who want to achieve financial freedom.
Loan officers should be competing with CPAs, financial advisors, and Realtors to deliver the best advice experience and the best financial literacy education they’ve ever received.
Thank you Clay Hebert for creating custom slides and 6-word intros for the MC community. I especially love your intros for Denise Donoghue, Dan Keller, Kelly Zitlow and Josh Mettle.
They are amazing!!!!!
The Art of Homeownership – E Learning Platform 12 Disruptive Questions to Ask on The Initial Call
The purpose of these questions is to get the consumer to realize that there is a lot that they don’t know or haven’t thought about. Once they realize that, you regain control of the conversation and can focus on education, guidance and advice, as opposed to just talking about rate and cost.
Slides, stats, and scripts from Todd Duncan's recent Mortgage Coach Friday Mastermind
This is just a small sample of scripts and value from Toddy's upcoming Sales Mastery 2019
Cindy Ertman's REFI scripts and email templateMortgage Coach
Cindy Ertman has closed over $200M in a single year and today's she's coaching top producers. Watch this interview to learn the scripts and email templates she's created with her clients to help optimize the REFI WAVE as a purchase first mortgage advisor.
Louis Thaxton VA Mission Essential Task List (METL Scorecard)Mortgage Coach
The most important things Louise Thaxton provides to military families 1) she learns their story 2) provides a Total Cost Analysis to help them make a smarter mortgage decisions that builds wealth faster 3) provides them a VA METL (Mission Essential Task List.
Have you ever wondered how search works while visiting an e-commerce site, internal website, or searching through other types of online resources? Look no further than this informative session on the ways that taxonomies help end-users navigate the internet! Hear from taxonomists and other information professionals who have first-hand experience creating and working with taxonomies that aid in navigation, search, and discovery across a range of disciplines.
This presentation, created by Syed Faiz ul Hassan, explores the profound influence of media on public perception and behavior. It delves into the evolution of media from oral traditions to modern digital and social media platforms. Key topics include the role of media in information propagation, socialization, crisis awareness, globalization, and education. The presentation also examines media influence through agenda setting, propaganda, and manipulative techniques used by advertisers and marketers. Furthermore, it highlights the impact of surveillance enabled by media technologies on personal behavior and preferences. Through this comprehensive overview, the presentation aims to shed light on how media shapes collective consciousness and public opinion.
Acorn Recovery: Restore IT infra within minutesIP ServerOne
Introducing Acorn Recovery as a Service, a simple, fast, and secure managed disaster recovery (DRaaS) by IP ServerOne. A DR solution that helps restore your IT infra within minutes.
This presentation by Morris Kleiner (University of Minnesota), was made during the discussion “Competition and Regulation in Professions and Occupations” held at the Working Party No. 2 on Competition and Regulation on 10 June 2024. More papers and presentations on the topic can be found out at oe.cd/crps.
This presentation was uploaded with the author’s consent.
0x01 - Newton's Third Law: Static vs. Dynamic AbusersOWASP Beja
f you offer a service on the web, odds are that someone will abuse it. Be it an API, a SaaS, a PaaS, or even a static website, someone somewhere will try to figure out a way to use it to their own needs. In this talk we'll compare measures that are effective against static attackers and how to battle a dynamic attacker who adapts to your counter-measures.
About the Speaker
===============
Diogo Sousa, Engineering Manager @ Canonical
An opinionated individual with an interest in cryptography and its intersection with secure software development.
Sharpen existing tools or get a new toolbox? Contemporary cluster initiatives...Orkestra
UIIN Conference, Madrid, 27-29 May 2024
James Wilson, Orkestra and Deusto Business School
Emily Wise, Lund University
Madeline Smith, The Glasgow School of Art
5. STRATMOR Group –
Proprietary & Confidential
WHY LENDERS CHOOSE STRATMOR
5
OUR STORY
• Leading Mortgage Consulting
Firm
• Proprietary Data
▪ PGR: MBA & STRATMOR
▪ Technology
▪ Borrower Satisfaction
• Superior Tech & Ops Expertise
• Proven Digital Experience
McKinsey &
Co.
7%STRATMOR
Group
70%
Oliver Wyman
0%
Accenture
4%
Richey May
11%
Satmetrix
0%
CC Pace
0%
MGIC
1%
Price
Waterhouse
4%
JD Powers
3%
6. STRATMOR Group –
Proprietary & Confidential
1. “Digital” (or dot.com) does not guarantee
success
▪ A cautionary tale…
▪ This is serious business
2. What is driving the Digital Mortgage trend and..
3. What is the current adoption level
4. Ready to “Speed Data” ?
6
Today’s Discussion
7. STRATMOR Group –
Proprietary & Confidential
STRATMOR Group
Proprietary & Confidential Not for External Distribution
Digital Mortgage Defined (STRATMOR)
1. The ability to interact with the consumer across all potential interaction
methods (Web, Text, Email, Mobile, Chat and Voice) in the way they want to
interact.
AND
2. The ability to generate data to support the loan file RATHER than documents
(less stare and compare)
E
N
G
A
G
E
T
R
U
S
T
8. STRATMOR Group –
Proprietary & Confidential
Sales Productivity
Has Continued To Fall
• Consumer Direct remains twice as
productive (~10 loans per month)
as retail
• Retail Loan Originators (~ 4 loans
per month)
• Both CD and Retail are impacted
by refi mix (more productive when
refi mix is higher)
9. STRATMOR Group –
Proprietary & Confidential
Direct Expense ($/loan)
• Costs continually rising since
2010 with retail now over $6,000
per loan,
• Sales represent well over half
(50%) of the expense
• Production Expense (Direct
Expense) = all costs from point-
of-sale through closing (LO’s,
Sales Managers, Processors,
Underwriters, Closers, Sales and
Ops Management.)
Source: PGR: MBA and STRATMORPeer Group
Roundtables
10. STRATMOR Group –
Proprietary & Confidential
10
Customer Satisfaction drops as
turn times extend past 45 days
• STRATMOR surveyed
150,000 closed loan
borrowers
• Only 20% of the time
closes in less than 30
days
• Customer satisfaction is
MUCH lower when turn
times are > 45 days
11. STRATMOR Group –
Proprietary & Confidential
11
Technology Expense Per
Loan Has Gone Up!
• Large banks, who
mostly have custom
built technology
solutions, spend
over $1,000 per
loan for large banks
• Independent
Mortgage Bankers,
and Smaller Bank
lenders spend an
average of ~ $250 -
$350 per loan
12. STRATMOR Group –
Proprietary & Confidential
The Obvious Conclusion….
It’s almost IMPOSSIBLE for
a lender to spend TOO
MUCH money on
Technology if the ROI is
delivered.
13. STRATMOR Group –
Proprietary & Confidential
13
1. Understand the Buyer’s
Journey
2. Add new Digital
Touchpoints
3. Enable Data
Connectivity
4. Gather Rich, Actionable
Customer Data
Digital Mortgage Factors
15. STRATMOR Group –
Proprietary & Confidential
Survey Structure and Analysis Approach
• The results presented represent sample of top 200
companies
• The survey asked lenders the level of adoption for 28
unique capabilities across 4 functional areas.
1. General Communications with Borrowers Capabilities
2. Application and Approval Capabilities
3. Loan Processing Capabilities
4. Closing Capabilities
Proprietary and Confidential
Not for External Distribution
15
SPOTLIGHT SURVEYS
ADOPTION OF DIGITAL MORTGAGE
16. STRATMOR Group –
Proprietary & Confidential
Survey Structure and Analysis Approach
• For each of the capabilities, lenders had the follow choice in
regards to their level of adoption of digital mortgage
1. In Production (Live)
2. In Development
3. In Planning
4. Not Started
5. Not Doing
6. Not Sure / Do Not Know
• Because our focus is on which capabilities are currently live or in active development,
our analysis will focus on responses for these top 2 categories – In Production and In
Development.
Proprietary and Confidential
Not for External Distribution
16
SPOTLIGHT SURVEYS
ADOPTION OF DIGITAL MORTGAGE
17. Key Findings – Adoption of Digital Capabilities
• The adoption of Digital Mortgage is well underway with many key capabilities across a range of
functions and with many lenders reporting that the capabilities are “Live” or “In Development”.
• While it didn’t hold true for every capability surveyed, in general, the Independents have adopted
more Digital Mortgage functionality than the Banks.
▪ Because the Independents have more control over their corporate technology and project management than the Banks, who
often are beholden to the corporate bank parent for these services, they can develop and deploy Digital Mortgage faster.
• Our results show that Lenders who are active in Consumer Direct are farther along in adopting
Digital Mortgage capabilities.
▪ Because these groups tend to more centralized and technology driven, the new systems and processes are easier to roll out than
to a distributed Retail sales force.
• We also found that Large Lenders were more advanced than Mid-Size Lenders.
▪ Given the larger technology staff, Large Lenders are more likely to have resources devoted to researching, selecting,
implementing and integrating Digital Mortgage capabilities.
17
SPOTLIGHT SURVEYS
ADOPTION OF DIGITAL MORTGAGE
As Lenders adoption increases, STRATMOR believes that Digital Mortgage will be the driving organizing principle for the
mortgage industry going forward.
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18. 18
SPOTLIGHT SURVEYS
ADOPTION OF DIGITAL MORTGAGE
Proprietary and Confidential
Not for External Distribution
• The Top 3 benefits involve
aspects of customer service
▪ Increased Borrower
Satisfaction
▪ Faster Cycle Times
▪ Greater Workflow
• 3 bottom perceived benefits
would benefit the company
bottom line in more direct
ways
▪ Reduced Repurchase
Risk
▪ Lower Fallout
▪ Reduced Commission
Lenders are pursing Digital in the name of Borrower Experience versus
increased revenue or cost savings.
19. For Lenders and Vendors, there is an opportunity to capture more of the market by
easing the difficulties of system integration
19
SPOTLIGHT SURVEYS
ADOPTION OF DIGITAL MORTGAGE
Proprietary and Confidential
Not for External Distribution
• The top perceived
barriers for Digital
mortgage are
“lender” not
“consumer” issues
1. Costs
2. Getting LO to change
3. System Integration
4. Internal IT
Capabilities
20. Adoption- Ranked
20
SPOTLIGHT SURVEYS
ADOPTION OF DIGITAL MORTGAGE
Proprietary and Confidential
Not for External Distribution
• Disclosures are the big
driver
• Also high is upload
documents or complete a
survey about their
experiences.
• Lenders are also using
CRMs to stay in contact with
borrowers throughout the
sales cycle and beyond.
• Lenders beginning to figure
out that online surveys are a
good thing…
21. Next
21
SPOTLIGHT SURVEYS
ADOPTION OF DIGITAL MORTGAGE
Proprietary and Confidential
Not for External Distribution
• STATUS updates and
Status
PREFERENCE IS
less than 40%
• Dynamic application -
30%
• Bank Assets and
Income DATA < 30%
• Product Optimization
< 30%
22. Less Than 25% of Lenders…
22
SPOTLIGHT SURVEYS
ADOPTION OF DIGITAL MORTGAGE
Proprietary and Confidential
Not for External Distribution
• Online LE
• Dynamic Checklist
• Online Approval
• Schedule
Appraisal
• E-Closing Process
(15% of Less)
23. STRATMOR Group –
Proprietary & Confidential
1. Cost of origination (including SALES) is going up, and technology should be an
enabler to drive it down
2. Early adopters of Digital capabilities are focused on delivering a better process to
consumer AND faster turn times
3. Top barriers to adoption are “lender” not consumer related
4. The highest level of adoption occurring now on electronic disclosures
5. Lenders struggling with number of vendors, and number of integrations required
6. API’s are a key feature of successful digital solutions because it allows the features
to be extended to other touch points and systems
7. Lenders AND Vendors need to educate themselves on options and opportunities –
and have a roadmap for change
8. That roadmap needs to focus on People, Process AND Technology
23
Conclusions and Observations
24. STRATMOR Group –
Proprietary & Confidential
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25. STRATMOR Group –
Proprietary & Confidential
CONNECT WITH ME
STRATMOR GROUP.COM
GARTH GRAHAM
www.linkedin.com/in/garthgraham/
http://www.stratmorgroup.com/stratmor-insights/
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https://www.nationalmortgagenews.com/author/garth-graham-nmn871
(954) 325-7816