This document discusses Alex Bank, a 100% digital bank that uses real-time data to enable a new digital banking experience. It outlines how Alex Bank has achieved rapid growth through its niche focus and proprietary technology that enables straight-through processing. The benefits of Alex Bank's real-time digital banking model include fast and simple customer experiences with applications approved in hours. However, the reality is increased expectations around data security, fraud prevention and maintaining regulatory compliance when dealing with high volumes of real-time customer data across multiple channels.
apidays LIVE Australia 2021 - Empowering the fintech ecosystem with APIs by D...apidays
apidays LIVE Australia 2021 - Accelerating Digital
September 15 & 16, 2021
Empowering the fintech ecosystem with APIs
Damir Cuca, CEO & Founder at Basiq
Financial Services industry is currently witnessing a huge transformation driven by innovative technologies such as Block Chain, AI, Cloud Computing, IOT and Mobile Computing. It feels good to understand, analyse and effectively leverage these existing emerging solutions mapped with Finance and Banking Domain.
Presenting my pitch deck on "TrustKart" that formulates an idea on Supply Chain Finance backed with the technologies like Blockchain, Digital Identify and AI.
Client Onboarding: Effectively Managing the Client LifecycleDoxim Inc.
The first 90-120 days of your client’s lifecycle is commonly referred to as client on-boarding period. This period represents one of the best opportunities for a wealth management firm to engage with the client and maximize business opportunities. It is also represents an account administration challenge in terms of account opening, asset transfers, needs assessments and data capture. Download this presentation to discover more about:
- The 3 Stages of Client Onboarding
- Client Onboarding Best Practices
- Doxim's onboarding solution - Doxim OpenAdvantage
Visit www.doxim.com for more information.
The Digital Lending Loan Origination Application | AppsTek CorpAppsTek Corp
The mortgage lending industry is intensely data-centric, with activities ranging from initiating and underwriting to post-disbursal and servicing. Hence, leveraging digital solutions to streamline the workload for enhanced efficiency is necessary as illustrate and Advanced solutions empower mortgage lenders to streamline loan processes, navigate evolving regulations, expedite service delivery, and maintain agile systems for robust consumer data security.
2023 digital transformation trends in banking.pdfSun Technologies
A successful digital transformation might enhance the bank's ability to compete in a market that is becoming more congested. As a result of digital transformation, transactions can be completed quickly and easily, maintaining records, managing databases, and deploying services that promote financial inclusion and overall customer retention.
Collaborating in Context - NexJ SystemsSymphony.com
Learn how leading global financial services firms integrate Symphony's communications platform with enterprise customer relationship management (CRM) tools to keep collaboration centered around customers, accounts, and deals.
Data Facts understands there are lots of steps to getting a loan closed. That's why we have simplified and streamlined the process. Let us partner with you to help you Close More Loans, Faster and Easier!
apidays LIVE Australia 2021 - Empowering the fintech ecosystem with APIs by D...apidays
apidays LIVE Australia 2021 - Accelerating Digital
September 15 & 16, 2021
Empowering the fintech ecosystem with APIs
Damir Cuca, CEO & Founder at Basiq
Financial Services industry is currently witnessing a huge transformation driven by innovative technologies such as Block Chain, AI, Cloud Computing, IOT and Mobile Computing. It feels good to understand, analyse and effectively leverage these existing emerging solutions mapped with Finance and Banking Domain.
Presenting my pitch deck on "TrustKart" that formulates an idea on Supply Chain Finance backed with the technologies like Blockchain, Digital Identify and AI.
Client Onboarding: Effectively Managing the Client LifecycleDoxim Inc.
The first 90-120 days of your client’s lifecycle is commonly referred to as client on-boarding period. This period represents one of the best opportunities for a wealth management firm to engage with the client and maximize business opportunities. It is also represents an account administration challenge in terms of account opening, asset transfers, needs assessments and data capture. Download this presentation to discover more about:
- The 3 Stages of Client Onboarding
- Client Onboarding Best Practices
- Doxim's onboarding solution - Doxim OpenAdvantage
Visit www.doxim.com for more information.
The Digital Lending Loan Origination Application | AppsTek CorpAppsTek Corp
The mortgage lending industry is intensely data-centric, with activities ranging from initiating and underwriting to post-disbursal and servicing. Hence, leveraging digital solutions to streamline the workload for enhanced efficiency is necessary as illustrate and Advanced solutions empower mortgage lenders to streamline loan processes, navigate evolving regulations, expedite service delivery, and maintain agile systems for robust consumer data security.
2023 digital transformation trends in banking.pdfSun Technologies
A successful digital transformation might enhance the bank's ability to compete in a market that is becoming more congested. As a result of digital transformation, transactions can be completed quickly and easily, maintaining records, managing databases, and deploying services that promote financial inclusion and overall customer retention.
Collaborating in Context - NexJ SystemsSymphony.com
Learn how leading global financial services firms integrate Symphony's communications platform with enterprise customer relationship management (CRM) tools to keep collaboration centered around customers, accounts, and deals.
Data Facts understands there are lots of steps to getting a loan closed. That's why we have simplified and streamlined the process. Let us partner with you to help you Close More Loans, Faster and Easier!
The lending landscape is by far one of the most competitive sectors within financial services, and customers today are spoilt by the choices offered to them, while many underserved markets still remain to be tapped into. EY is able to help you to differentiate your business model, work with you to improve your business so that your customers stay satisfied and your business will continue to grow for the foreseeable future.
5 Digital Onboarding Trends To Watch In 2024.pdfVeri5digital
Digital onboarding is the new method of onboarding customers in this digital era. Let us look out for the trends in this sector that we will be encountering in 2024
Since the pandemic, we have seen a series of trends emerging in the banking sector.
But, creating a recession-proof and efficient banking business model, finding new ways to automate tedious tasks, upgrading the technology systems, and finding ways to be profitable top the list.
Extentia, a Merkle Company, is a global technology and services firm that helps clients transform and realize their digital strategies. With a unique Experience Centric Transformation approach, our ground-breaking solutions are in the space of mobile, cloud, and design. Our team is differentiated by an emphasis on excellent design skills that they bring to every project. Focused on enterprise mobility, cloud computing, and user experiences, we strive to accomplish and surpass their customers’ business goals. Our inclusive work environment and culture inspire team members to be innovative and creative and to provide clients with an exceptional partnership experience.
Expand your digital horizons with us. We will help you transform your business and surpass your goals.
https://www.extentia.com/
Write to us at inquiries@extentia.com
Revolutionizing lending in today's digital worldExperian
Imagine a world where the lending journey is streamlined and aligned with today's innovative technologies. A world where income and asset verification happen real-time. No need to return to your customers and request even more paperwork to support their ability to pay. This presentation dives into how lenders can now bring financial data aggregation into the mainstream. With a simple interface, lenders can verify income and assets in minutes vs. days, leading to reduced processing times, improved revenue streams and higher customer satisfaction.
Your firm needs to be committed to protecting information assets, including personal data and client documents. As a trusted advisor to our clients, the expectation is that we are aware of threats and are guarding their data. Data privacy and information security are fundamental components of doing business today, no matter how large your firm is.
In this paper we will look at three specific ways of protecting our clients:
1. Protection through our ability to research and improve intellectual capital
2. Protection through policies, procedures and processes
3. Protection by securing client data
LoansPQ: A Loan Origination System by MeridianLinkKristina Quinn
Saas-Based Loan Origination Software for Banks and Credit Unions. LoansPQ is the industry-leading loan origination software system that ensures a frictionless experience by easily consolidating data from all existing channels—mobile, online, branch, call center, indirect, retail, and kiosk—into a single origination point. With over 1,000 configuration points, 200 third-party integrations, a robust underwriting and pricing engine, full loan product suite support and a configurable dynamic workflow engine, LoansPQ loan origination software can be tailored to fit the needs of any financial institution.
Cloud technology is no longer a new player in the market,
but it’s a mature and integral part of the IT landscape and a
key parameter in driving business growth. It is an
indispensable topic among CXOs. A research by Fraedon has
found that almost half of the banks find their legacy
systems to be the biggest hindrance in their growth.
How Santander UK Accelerates Digital Initiatives by Mastering Customer DataTamrMarketing
Jonathan Holman, Head of Digital Transformation at Santander, discusses the initiatives he’s leading in partnership with his award-winning team to accelerate digital transformation at Santander.
https://www.tamr.com/santander
How to Improve Order-to-Cash Operations with Digital Assistant Gia | EmagiaEmagia
How to Improve Order-to-Cash Operations with Digital Assistant Gia
Learn how AI powered digital assistants are helping improve order-to-cash operations and results. This technology is not a vision of the future, it is already helping many companies – TODAY !
We will discuss how digital assistants assist customers 24/7/365, and which order-to-cash operations and repetitive tasks they can perform to free up your staff for higher value add work. Few of those are
https://www.emagia.com/resources/ebooks/how-digital-assistants-improve-order-to-cash-operations/
Analytics in the Cloud and the ROI for B2BVeronica Kirn
Veronica Kirn Global Market Manager presents the shift in Analytics with Jeannine Calandra providing in depth product specifics for B2B Services Reporting & Analytics. This was presented at the InterConnect event in Las Vegas, NV for Technology professionals interesting in addressing their Business to Business (B2B) need for turning data into insight.
Today's customers are fundamentally different from customers of past years as they are harder to acquire, retain, and delight because of the explosion in digital technologies consumers use day to day. New digital experiences are forcing banks to play catch-up and match the innovative and engaging interactions and products — such as mobile payments — that non-banks are offering to those same customers. This IDC research, sponsored by TCS Digital Software & Solutions Group, revealed three key themes for digital transformation in the banking industry.
Digital Engineering: Top Three Imperatives for Banks and Financial Services C...Cognizant
Banking and financial services organizations need a blueprint for building modern digital capabilities, reducing technical debt and accelerating cost-cutting via the cloud. Here are some practical strategies for doing that, and examples of organizations achieving success.
Enterprise Digital Assistants: How they can support you in your Credit, Colle...emagia
What are Enterprise Digital Assistants. Digital Assistants For Credit Operations. Digital Assistants For Collections Operations. Digital Assistants For Cash Application. Planning for Your OTC Operations.
https://www.emagia.com/resources/ebooks/enterprise-digital-assistants-can-support-credit-collections-cash-application-operations/
Enterprise Digital Assistants: How they can support you in your Credit, Colle...emagia
What are Enterprise Digital Assistants
Digital Assistants For Credit Operations
Digital Assistants For Collections Operations
Digital Assistants For Cash Application
Planning for Your OTC Operations
The lending landscape is by far one of the most competitive sectors within financial services, and customers today are spoilt by the choices offered to them, while many underserved markets still remain to be tapped into. EY is able to help you to differentiate your business model, work with you to improve your business so that your customers stay satisfied and your business will continue to grow for the foreseeable future.
5 Digital Onboarding Trends To Watch In 2024.pdfVeri5digital
Digital onboarding is the new method of onboarding customers in this digital era. Let us look out for the trends in this sector that we will be encountering in 2024
Since the pandemic, we have seen a series of trends emerging in the banking sector.
But, creating a recession-proof and efficient banking business model, finding new ways to automate tedious tasks, upgrading the technology systems, and finding ways to be profitable top the list.
Extentia, a Merkle Company, is a global technology and services firm that helps clients transform and realize their digital strategies. With a unique Experience Centric Transformation approach, our ground-breaking solutions are in the space of mobile, cloud, and design. Our team is differentiated by an emphasis on excellent design skills that they bring to every project. Focused on enterprise mobility, cloud computing, and user experiences, we strive to accomplish and surpass their customers’ business goals. Our inclusive work environment and culture inspire team members to be innovative and creative and to provide clients with an exceptional partnership experience.
Expand your digital horizons with us. We will help you transform your business and surpass your goals.
https://www.extentia.com/
Write to us at inquiries@extentia.com
Revolutionizing lending in today's digital worldExperian
Imagine a world where the lending journey is streamlined and aligned with today's innovative technologies. A world where income and asset verification happen real-time. No need to return to your customers and request even more paperwork to support their ability to pay. This presentation dives into how lenders can now bring financial data aggregation into the mainstream. With a simple interface, lenders can verify income and assets in minutes vs. days, leading to reduced processing times, improved revenue streams and higher customer satisfaction.
Your firm needs to be committed to protecting information assets, including personal data and client documents. As a trusted advisor to our clients, the expectation is that we are aware of threats and are guarding their data. Data privacy and information security are fundamental components of doing business today, no matter how large your firm is.
In this paper we will look at three specific ways of protecting our clients:
1. Protection through our ability to research and improve intellectual capital
2. Protection through policies, procedures and processes
3. Protection by securing client data
LoansPQ: A Loan Origination System by MeridianLinkKristina Quinn
Saas-Based Loan Origination Software for Banks and Credit Unions. LoansPQ is the industry-leading loan origination software system that ensures a frictionless experience by easily consolidating data from all existing channels—mobile, online, branch, call center, indirect, retail, and kiosk—into a single origination point. With over 1,000 configuration points, 200 third-party integrations, a robust underwriting and pricing engine, full loan product suite support and a configurable dynamic workflow engine, LoansPQ loan origination software can be tailored to fit the needs of any financial institution.
Cloud technology is no longer a new player in the market,
but it’s a mature and integral part of the IT landscape and a
key parameter in driving business growth. It is an
indispensable topic among CXOs. A research by Fraedon has
found that almost half of the banks find their legacy
systems to be the biggest hindrance in their growth.
How Santander UK Accelerates Digital Initiatives by Mastering Customer DataTamrMarketing
Jonathan Holman, Head of Digital Transformation at Santander, discusses the initiatives he’s leading in partnership with his award-winning team to accelerate digital transformation at Santander.
https://www.tamr.com/santander
How to Improve Order-to-Cash Operations with Digital Assistant Gia | EmagiaEmagia
How to Improve Order-to-Cash Operations with Digital Assistant Gia
Learn how AI powered digital assistants are helping improve order-to-cash operations and results. This technology is not a vision of the future, it is already helping many companies – TODAY !
We will discuss how digital assistants assist customers 24/7/365, and which order-to-cash operations and repetitive tasks they can perform to free up your staff for higher value add work. Few of those are
https://www.emagia.com/resources/ebooks/how-digital-assistants-improve-order-to-cash-operations/
Analytics in the Cloud and the ROI for B2BVeronica Kirn
Veronica Kirn Global Market Manager presents the shift in Analytics with Jeannine Calandra providing in depth product specifics for B2B Services Reporting & Analytics. This was presented at the InterConnect event in Las Vegas, NV for Technology professionals interesting in addressing their Business to Business (B2B) need for turning data into insight.
Today's customers are fundamentally different from customers of past years as they are harder to acquire, retain, and delight because of the explosion in digital technologies consumers use day to day. New digital experiences are forcing banks to play catch-up and match the innovative and engaging interactions and products — such as mobile payments — that non-banks are offering to those same customers. This IDC research, sponsored by TCS Digital Software & Solutions Group, revealed three key themes for digital transformation in the banking industry.
Digital Engineering: Top Three Imperatives for Banks and Financial Services C...Cognizant
Banking and financial services organizations need a blueprint for building modern digital capabilities, reducing technical debt and accelerating cost-cutting via the cloud. Here are some practical strategies for doing that, and examples of organizations achieving success.
Enterprise Digital Assistants: How they can support you in your Credit, Colle...emagia
What are Enterprise Digital Assistants. Digital Assistants For Credit Operations. Digital Assistants For Collections Operations. Digital Assistants For Cash Application. Planning for Your OTC Operations.
https://www.emagia.com/resources/ebooks/enterprise-digital-assistants-can-support-credit-collections-cash-application-operations/
Enterprise Digital Assistants: How they can support you in your Credit, Colle...emagia
What are Enterprise Digital Assistants
Digital Assistants For Credit Operations
Digital Assistants For Collections Operations
Digital Assistants For Cash Application
Planning for Your OTC Operations
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And...
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3. 3
Data
Driven
Who is Alex.Bank?
Putting a human name and face to banking, we’re on a mission to humanise banking, give Australians a fair go,
and show them a bit of flexibility when they need it most.
Alex Bank is a 100% digital bank, purpose-
built from the ground up by fusing deep
banking experience with leading-edge
technology design and investment, to
enable straight-through processing.
100% Digital Bank
Enduring competitive advantages in Alex
Bank’s current product offering are enabling
rapid penetration into target markets with
massive TAM. Alex Bank also has a well
developed product and segment pipeline.
Clear Growth Path
Using Alex Intelligence™️ – proprietary
technology that enables straight through
processing – delivering best-in-class
customer experience, leading CTI ratio and
ability to scale.
Straight Through Processing
A strategic, revenue-led market entry in
segments not targeted by traditional banks,
alongside a technology platform and low-
cost business model enabling highly-
competitively product pricing, has delivered
strong loan and revenue growth from the
outset.
Niche Focus
4. 4
Data
Driven
2018 2019 2020 2021 2022
In just 5 years, we’ve achieved many milestones…
2023
Received an
Australian Credit
Licence, December
2018
Applied for
Restricted ADI (R-
ADI) with APRA,
August 2019
Launched first
iteration of the
Personal Loan,
supported by Alex
Intelligence ™
Alex Bank received its
Restricted banking
authority (R-ADI).
Personal lending
portfolio grown to
$8m, July 2021
Introduction of
the Broker
channel with a
pilot group
Expanded Broker
channel strategy
to the major
Broker
Aggregator
groups
Launch of Term
Deposit product,
and Secured
Personal Loan pilot
Founded by Simon
Beitz and
Craig Fenwick, June
2018
Named one of
Australia’s Fastest
growing companies
Settled $50m
in Personal
Loans
Receipt of full
Authorised
Deposit Taking
Institution
licence.
Core banking system in
place and in direct
market with an
Unsecured Personal
Loan, August 2020
5. 5
Data
Driven
Simplexity
Quicker, faster,
better.
The Alex
Factor
The hacks you’re
looking for.
A Fairer Go!
We want what’s
right for you and
your customers.
FAST SIMPLE FAIR
A Genuine
Interest
Your needs are our
business.
HUMAN
Our brand values underpin everything we do at Alex.Bank,
leading to both industry and peer recognition
7. 7
Data
Driven
Digitally Enabled Banking – Process centric design
Gather
documents
Complete
Application
Response in
60s
Submit / Upload
Documents
Assess
Application
Approval &
Contracts
Disbursement
Customer
Outcome
8. 8
Data
Driven
Real Time Data Driven Banking
Hi, my name is Billy
and I would like to borrow some money
to go on holiday. I agree to let you collect
some information to see if how much money
I can borrow.
Sure Alex, here is a
selfie, cute hey?
Okay Thanks, sunshine
here I come !!
Thanks, Billy we have
verified your identity.
You have a great credit
score, well done.
The product seems a
good fit for you.
Can we ensure you are
who you say you are?
Can we check you that
you will not extend
yourself too far by
borrowing some money
for your holiday?
All good, go enjoy your
holiday and were here to
help if needed.
10. 10
Data
Driven
When things go well
1. Customer
2. Staff
3. Partner
4. Regulator
5. Shareholder
FAST
SIMPLE
FAIR
HUMAN
Banking is complex and boring - but at Alex Bank
we make it simple with easy-to-understand
products, uncomplicated forms, and a 100%
paperless process for our personal loans.
Our banking platform and processes leverage
cutting-edge technologies. That means snappy
applications, fast approvals, and a seamless digital
experience.
We're about easy to understand terms and fair
market leading rates with no upfront or ongoing
fees on our lending or deposit products.
Don't be fooled by our fast technology and digital
processes, we've got a whole team of real humans
based in Brisbane and Sydney, working to provide
you faster, fairer and more flexible banking
solutions.
11. 11
Data
Driven
Reality of real time data & digital
1. Customer
2. Staff
3. Partner
4. Regulator
5. Shareholder
Perception and reality misalignment Digital expectations
12. 12
Data
Driven
Reality of real time data & digital
1. Customer
2. Staff
3. Partner
4. Regulator
5. Shareholder
• 3 to 5-minute application process
• Customer Experience fully digital from application through to self service
• + – 100 customer entered data points collected real time
• > 1000 data points automatically collected / derived in real time
• Instantaneous decision if the product is not a suitable fit or appropriate for the customer
• Few hours to funds in bank account upon customer acceptance
13. 13
Data
Driven
Reality of real time data & digital
1. Customer
2. Staff
3. Partner
4. Regulator
5. Shareholder
Australian Bureau of Statistics - Personal Fraud 20/21
ACSC Annual Cyber Threat Report, July 2021 to June 2022
• Cyber Security Incidents, Fraud and Data Breaches pose a significant threat to customers
and organisations.
• Data needs to include both event, security and fraud information to be able to consistently validate
and verify information as it is progresses through the lifecycle.
• Log information needs to be integrated into security operations center to protect
• Unauthorised access / change to information
• Unauthorised change
• Immutable data provides security and opportunity to compare and contrast
15. 15
Data
Driven
Channel Partners
1. Customer
2. Staff
3. Partner
4. Regulator
5. Shareholder
Partners
• Real-time updates to keep
customers informed
• Embedded finance
• Optimal customer experience
and journey
• Embedded finance
• Transparent Lending policies
• Deep integration into partner
systems through APIs
Banking is boring and customers prefer not to have to switch to separate
processes to apply for financial products to meet needs.
16. 16
Data
Driven
Governance and Risk
1. Customer
2. Staff
3. Partner
4. Regulator
5. Shareholder
• Real time security events
• Security visibility across
• Business process
• Customer
• Channel Partners
• Service Providers
• Executives
• Mapping of events to business transactions
• Immutable and auditable providing
transparency of business transactions
and decisions
• Codification of policies and standards into the
data quality, schema and rules.
17. 17
Data
Driven
Metrics, metrics, metrics
1. Customer
2. Staff
3. Partner
4. Regulator
5. Shareholder
High Customer
Satisfaction Score
4.7/5 TrustScore
Increased Margin Lower operating costs Return on equity Response to
competition
Editor's Notes
Applicant has a need
Banks and organisations consist of many different complex processes.
Processes are designed around the bank requirements to determine the suitability and ability of the customer to repay the loan.
Processes require a significant amount of information to be able to pass through the different statuses (controls) which have been put in place to determine the suitability of customer (risk profile) for the product.
Customers and staff provide the connectivity / integration between processes and systems.
A paper process which has been digitised, operated, assessed and progressed by staff.
Real time data streaming allows the customer journey to be transformed into more of a conversation with real time feedback. Information is collected and consolidated real time from multiple sources. The customer involvement is changed from having to supply all information to only having to supply critical information and then providing consent to collect additional information which is required. Uploads of documents and categorisation of information is automated and standardised across products.
Access to data and insights provides transparency and pricing for risk and the individual circumstances. The product can be tailored and personalised to the individual. Perception and reality are often not aligned 100%. Digital empathy and transparency needs to be incorporated into design to educate and inform when presenting outcomes which do not meet expectation.
Expectations of customers and individuals: being digital and with real time data that immediately there is the depth and breadth in products. Iterative rollout of capabilities and features which real time data driven cloud based technologies enable often fall short of expectations in the short term until the depth and breadth is delivered.
Real time data with a digital experience is a new paradigm. Customers have been trained to think banking is complex and time consuming. When it is not then customers start to suspect that there is another issues, i.e. not a valid process, we have not done a thorough validation. Customers want the speed but are weary of quick outcomes which do not align with expectations.
Real time data with a digital experience is a new paradigm. Customers have been trained to think banking is complex and time consuming. When it is not then customers start to suspect that there is another issues, i.e. not a valid process, we have not done a thorough validation. Customers want the speed but are
Multiple channels are integrated real time for staff to gain a complete overview of applications across all products all channels. Staff focussed on assessment and customer support and not integrating and context switching between systems. Processes are operated and executed by the use of real time data and technology. Staff provide an oversight and value add role.
Journeys started on any channel are visible to staff to assist customers. Real time updates to information ensures continuity when switching between team members.
Extended teams have access to the same information for example risk and treasury. Real time data can be extended to real time reporting providing ability to react and manage channels and business. Responding to changes in the environment within hrs not days, weeks or months. With real time information the ability to detect and respond to