Steven Garside is seeking a position where he can apply his experience in data entry, customer service, training, and management. He has over 15 years of experience handling adverse drug events and patient safety. His skills include MedDRA coding, data entry in LAM/ARGUS and ARISg, training colleagues, and collaborating cross-functionally. He aims to contribute to team success through continuous improvement, passion for patient safety, and thorough knowledge of therapeutic products.
Natural team leader and team builder, with strong coaching, mentoring and consulting skills. With outstanding interpersonal skills to motivate for team success, even when faced with cultural diversity.
Natural team leader and team builder, with strong coaching, mentoring and consulting skills. With outstanding interpersonal skills to motivate for team success, even when faced with cultural diversity.
Accomplished, dedicated and highly knowledgeable business professional with specialization in healthcare/dental industry. Credited with 20-years of performance driven leadership to include both Practice and Office Management. Illustrate strengths supporting and managing projects to include customization of software and utilizing root cause analysis while leading as project manager to resolve revenue loss and safeguard moving forward. Offer strengths working cross-functionally and developing strong trusting business relationships with internal and external customers. Utilize human resource initiatives through managing and training personnel. Represent professionalism, integrity, mission and culture.
The slides here present an approach for organizational scalability, growth and sustenance. Includes generic steps from experience, necessary for delivery, sustenance, vision and overall performance.
Accomplished, dedicated and highly knowledgeable business professional with specialization in healthcare/dental industry. Credited with 20-years of performance driven leadership to include both Practice and Office Management. Illustrate strengths supporting and managing projects to include customization of software and utilizing root cause analysis while leading as project manager to resolve revenue loss and safeguard moving forward. Offer strengths working cross-functionally and developing strong trusting business relationships with internal and external customers. Utilize human resource initiatives through managing and training personnel. Represent professionalism, integrity, mission and culture.
The slides here present an approach for organizational scalability, growth and sustenance. Includes generic steps from experience, necessary for delivery, sustenance, vision and overall performance.
Michael J. De Armas
Cary, IL 60013
224-247-3085
dearmas.michaelj@gmail.com
linkedin.com/in/michael-j-de-armas
CLIENT SPECIALIST
CAREER SUMMARY
Unique ability to create efficient teams of customer service personnel in fast-paced environments that can multitask and be proactive while problem-solving and following industry business standards.
Areas of expertise include:
• Training, Coaching, and Mentoring
• Quality Control and Assurance
• Procedure Implementation
• Order Entry and Processing
• Conversational Spanish
• Administrative Support
• Process Development
• Team Collaboration
• Conflict Resolution
• Product Inspection
• Client Support
• MS Word, Excel, Outlook
Career Driven and always ready for a challenge. Dedicated to continuous growth and education. Creates and delivers a stimulating, enriching and productive environment to compete and remain cost efficient.
1. samsdaddy2002@yahoo.com
3640 Kingsberry Street
Racine, WI 53406
262-635-0990
262-497-8759
StevenL.Garside
Objective
To obtain a ( fill in) position for (company name) where I may pursue the opportunity to
contribute further to the team’s success by applying my passion for PV, management skills,
training experience, customer service, focus on continuous improvement, and knowledge of
data entry for a broad range of therapeutic products.
Summary of Qualifications
Proven representation of Baxter and Baxalta with both internal and external customers,
collaborating with groups to provide accurate and efficient handling of adverse events
while maintaining a high level of dedication to the voice of the customer
Perform intake of Adverse Event information into LAM/ARGUS and ARISg while
performing systematic review of the safety database to ensure that duplicate case entry
did not occur
Certified trainer for LAM/ARGUS system users
MedDRA coding of adverse events and patient medical histories
Support case report distribution and submission
Provide input and assistance with improving the efficiency of the data management
function resources by maintaining and utilizing daily metrics
Collaborate with cross-functional global groups to support processing of adverse events
and other safety issues
Design and enhance departmental training andreference documents
History of facilitating and leading training and team-building exercises
Previous experience successfully managing a team of 20 employees in a time critical,
high stress environment with ever changing demands
Over 5 years’ experience with mentoring direct reports, schedule creation, evaluations,
resource utilization management, conflict management, hiring process, accountability
for customer satisfaction, continuous improvement and data collection, revenue loss
identification, and working within set budgets and timelines to collaboratively align
with goals of senior leadership
Introduced staff led meetings, including innovative icebreakers, to gain a sense of team
ownership, learning, accountability and performance excellence
Created and implemented a tracking tool, using Excel 2000,to monitor employee
performance and accountability
Facilitated classes on improving interviewing skills, teamwork and dealing with change
for cross-functional groups
Experienced in the creation of job aids, SOP’s, and Corrective Action/Preventative
Action (CAPA) plans
2. samsdaddy2002@yahoo.com
3640 Kingsberry Street
Racine, WI 53406
262-635-0990
262-497-8759
StevenL.Garside
Have consistently maintained an accuracy rate of >98% in all roles previously held
Project management with prioritization of workload and the orientation and
development of new employees
Created and maintained a system of checkpoints to ensure the quality of data entry
output
At a previous employer, I developed and maintained a system for inventory processing
and order tracking that ensured the stock met customer demands
Developed and maintained a system to accurately distribute advertising materials to
customers with fewer duplications, therefore increasing revenue for the company
Experience in accounting, receivables, auditing, customerservice and materials
management
Employment History
Baxalta, Deerfield,IL July, 2015 – Present
Safety Coordinator, US Affiliate Team
Baxter Healthcare,Deerfield, IL May, 2008-July, 2015
Safety Data Coordinator II, Global Patient Safety Regulatory Affairs and US Affiliate
Team
Abbot Laboratories, Abbot Park, IL November, 1997-May 2008
o Team Leader, Global Medical Services
o Senior Adverse Drug Event Data Entry Technician
o Research Data Entry Technician II (RDET II)
o Research Data Entry Technician I
Manpower, Waukegan, IL 1994-1997, Data Entry Technician
Data Entry Technician
Allstate Life Insurance Company, Northbrook, IL 1991-1993
Customer Service Representative
Professional Singer/Actor, local and regional theater companies 1990-1995
3. samsdaddy2002@yahoo.com
3640 Kingsberry Street
Racine, WI 53406
262-635-0990
262-497-8759
StevenL.Garside
Computer Program Proficiencies
ARISg – trainer
ARGUS/LAM – trainer
Outlook
SharePoint
Excel
Microsoft Office Suite
Education
Rockhurst University – 2004-2005
Continuing Education Courses – Management and Supervision
Waukegan High School – graduated 1985
**References Available Upon Request