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Randall_Nia Resume-3.15
- 1. NIA RANDALL 9001 OwensmouthAve #20 Canoga Park, CA 91304 323.209.7369 niarandall@yahoo.com SENIOR HUMAN RESOURCES MANAGER A dynamic and results-driven human resources professional with over 10 years’ experience and a highly successful background in business operations, full-cycle recruitment and administrative management. A proven performer capable of executing an array of business management, administrative and practical strategies resulting in streamlined operations, workforce optimization, increased productivity, and employee retention. Possesses the ability to effectively move from vision and insight to implementation with an organizational focus. AREAS OF STRENGTH AND EXPERTISE Human Resources Team Management Employee Retention/Recognition Relationship Building Conflict Resolution Policy Assessment Strategic Planning Mediation/Problem Solving Organizational Development Performance Management Affirmative Action Plan Labor Relations ADA Interactive Process Accommodation Technical Reports Regulatory Compliance CAREER HIGHLIGHTS Improved productivity, compliance and absenteeism through effective talent acquisition and staffing Spearheaded the employee engagement company-wide survey to increase employee retention Directly reduced employee turnover by 20% over 2 years and reduced absenteeism by 33% over 9 months Development of training curriculums for various positions in the organization Significantly decreased employment-related litigation by resolving issues at the HR level PROFESSIONAL EXPERIENCE Aegis Treatment Centers, LLC, Canoga Park, CA 2006 to Present Senior Human Resources Manager Aegis Treatment Centers, LLC operates one of the largest networks of Narcotic Treatment Programs (NTPs), also known as Opiate Treatment Programs (OTPs), in the nation. Key Accomplishments: Fully accountable for managing a staff of 7 and all aspects of the human resources operations for multi- location organization, including, but not limited to, hiring, staffing, employee relations, staffing, coaching, strategic planning, regulatory compliance, salary administration, compensation and benefits, financial statements, payroll, HRIS system, health benefits program, and corporate safety activities Play a pivotal role in determining project objectives, continuous improvement initiatives, implementing job accountability, as well as efficiently utilizing resources to accomplish identified goals Analysis of turnover data and exit interviews to facilitate organizational development and retention Successfully streamlined grievance process to facilitate employee complaints resulting in substantially decreasing complaints escalating to litigation Implemented 360 degree reviews to provide managers with a thorough performance evaluation Developed and implemented monthly training program for management personnel covering employee selection, job evaluation, discipline, discrimination issues, conflict resolution techniques, organizational development, team building, employee recognition, leadership, and customer service Actively involved in employment-related hearings such as unemployment insurance hearings, non-binding mediation hearings, EEOC hearings, binding arbitration hearings, and workers compensation hearings Proactively communicate and collaborate with managers and employees to resolve workplace conflicts through identifying key issues and facilitating resolutions that mitigate potential risks to the organization
- 2. NIA RANDALL Resume,Page 2 PROFESSIONAL EXPERIENCE CONTINUED Implementation and maintenance of various bonus incentive and total rewards programs Track all compliance activities including FMLA, CFRA, PDL, EEO, EDD, DOL, LOA, OSHA, and COBRA reporting Paramount Pictures, Los Angeles, CA 2005 to 2006 Executive Assistant III – Senior VPs of Finance Paramount Pictures is a global producer and distributor of filmed entertainment. Key Accomplishments: Provided administrative and financial support to two senior executives with responsibility for developing, implementing and monitoring office activities in addition to managing all business correspondence Liaised with various individuals to ensure the delivery of objectives through collaborative communication Coordinated the logistics for conference calls, meeting and luncheons and booked travel arrangements, including hotels, airline tickets and transportation Facilitated inventory control and oversaw the purchasing of supplies and materials Compiled expense reports and invoices, maintained purchase order log and analyzed data and related policies Aegis Medical Systems, Canoga Park, CA 2004 to 2005 Human Resources Coordinator Aegis Medical Systems, Inc. operated one of the largest networks of Narcotic Treatment Programs (NTPs), also known as Opiate Treatment Programs (OTPs), in the nation. Key Accomplishments: Worked as a key coordinator for management regarding office policies and procedures for multiple facilities Delivered human resources support in the areas of recruitment, personnel file maintenance, employment verifications, payroll processing, benefits administration, special projects, and claims processing Reduced payroll errors to less than 3% directly resulting in improving process compliance Increased efficiency and cut costs by improving payroll effectiveness and reducing overall effort Improved employee satisfaction and allowed operational managers to focus on business competencies United States Attorney’s Office, Los Angeles, CA 2002 to 2004 Financial Operations Assistant Department of Justice entity responsible for federal criminal prosecutions and civil cases involving the United States Government. Key Accomplishments: Assisted with financial operations and office management procedures as well as customer service initiatives Created and managed complete filing system for multiple fiscal years demonstrating organizational efficiency Directed visitors to appropriate service areas and dealt with customer service involving vendor payments Responsible for financial issues such as paying and obligating invoices, accounting/payment reposting and authorizing invoices for payment EDUCATION AND MEMBERSHIPS Certificate in Human Resources Management, UCLA Extension Program, Expected: 9/2015 Master of Science, Health Administration, California State University Northridge, Northridge, CA, 2011 Bachelor of Arts, California State University Northridge, Northridge, CA, 2008 Society for Human Resources Management (SHRM)