Gregory Powers is a senior-level healthcare manager with over 25 years of experience in revenue cycle management, patient accounting, and team leadership. He has a track record of improving cash collections and reducing claims processing times and denial rates through process improvements and effective management. His experience includes managing billing and accounts receivable operations at several major hospitals in the Boston area.

1. GREGORY S. POWERS
Wakefield, MA 01880 781 224-0403
Powersg40@Yahoo.com
PROFILE
Senior-level Healthcare Manager with extensive experience in revenue cycle, patient accounting, and
creating and improving teams. Progressive, intuitive leader with sound judgment based on best
practices, collaboration and resourcefulness. Skilled at identifying and successfully resolving
organizational problems. Strong analytical, organizational and long-range planning abilities. Keen ability
to establishrapportandcredibilityamongdiverse internal andexternal constituencies.
AREAS OF EXPERTISE
● Process Improvement ● CustomerService ● QualityControl
● VendorManagement ● ClaimsSettlements ● ProviderContracts
● Employee Development ● A/R andCollections ● ClientRelationships
● Operational Management ● Financial Reporting ● ProblemResolution
SELECTED ACCOMPLISHMENTS
 $15M increase incash collections through processimprovementandretainingstaff (DanaFaber)
 $4.2M claimdenial recovery,revisingapproachtoagedreceivablescollections (Mt.AuburnHosp.)
 Createdcentralizedbillinganddenialunits,resultingin40% reductioninclaimsprocessingtime
and 25% improvementinresponse turnaround (DanaFarber)
 Negotiated $5MBlue Cross& Blue Shieldclaimshortpay (DanaFarber)
 Managed unitwithdailyvolume of 1500 to 2000 claimsperday (Dana Farber)
PROFESSIONAL EXPERIENCE
Ika Systems,Southborough,MA 4/2014 – 10/2014
ClientManager (ContractConsultant)
 Managed 2 NY healthplans with100,000 combined membership
 FacilitatedweeklymeetingswithITdeveloperstoworkonclientissuesandenhancements
 Transmitted Invoice GenerationandReconciliation
 ImplementedOpenIssuesWorkbook
Hospital BillingCollectionService,Wakefield,MA 2/2012 – 9/2013
Manager, CustomerService Operations
 Designatedas Regional OperationsManagerof satellite office servicingself-pay,Insurance,MA
Autoand WorkerCompensationclients
 Supervised self-payandcustomerservice teamconsistingof 15 FTEs
 Managed teamprovidingcustomerservice support,accountsreceivables managementand
paymentcollection forclientsinMA,RI andNY
 Monitoreddaily claimplacements,cashcollectionandcustomerservice forassignedclients
 Facilitatedweeklyclientcallstoreview cash collection,issues andcustomerservicestatistics
 ImplementedOpenIssuesWorkBook toimprove accountability

2. GREGORY S. POWERS PAGE 2
Harvard Vanguard,Boston,MA 11/2009 - 7/2011
BillingManager, Dental Specialties
 Managed Revenue CycleOperationsfor5 Dental PracticesinCentralizedBillingUnit,including
account maintenance, disbursements,daily claimssubmittal, paymentposting,reporting andQC
 Providedleadership/directiontopractice supervisors;supervised 10FTE and5 practice leaders
Dana FarberCancer Institute,Brookline,MA
InterimAccounts Receivable ProjectManager 10/2008 – 4/2009
 Managed teamwithgoal to reduce the agedaccounts receivableover120 days inthe
Commercial BillingUnit (see SelectedAccomplishment)
 Researchedclaimsanddenials,negotiationclaimpayments, maintainedaccounts,resolved
claims,providedreportstoseniormanagement
MSMI Corporation,Middleboro,MA 11/2007 – 8/2008
Account Manager
 Managed clientrelationshipsandretentionfor Orthopedicsupplycompany
 Reviewedmonthlyfinancial reports;made recommendationstoimprove cashflow
 Managed clientrevenue cycle
Mount AuburnHospital,Cambridge,MA 7/2005 – 11/2007
SeniorManager, PatientFinancial Services.
 Managed PatientFinancial Services Departmentwith32FTEs
 Oversaw claimsproduction,collection,denial management,worker compensationand
customerservice
 StabilizedDROdaysfrom48 to 40
Dana FarberCancer Institute,Brookline,MA 1/2003 – 7/2005
Manager, PatientAccounts
 Managed BCBSaccounts receivable,claims,claimfollow up,denialmanagement,negotiation,
and providercontracts
 Builthigh-performance teamandpromotedculture of teamworkandaccountability
 WorkedwithCharge Master Analysttoresolve high-dollarclaimdenials
Outsource ReceivablesManagement(ORM),Billerica,MA 7/2000- 1/2003
Sr. Consultant
Accountable to SWAT team members, Reported to client senior management and ORM President.
Successfully built and lead teams working Accounts Receivable projects at some of the leading medical
facilities in the Boston area. Projects ran from a high of $10M to claim “clean up” assignments.
Representative assignments:

3.  Concord Hospital,Concord, New Hampshire 1/2000 to 12/ 2000 (11 months)
$10M Receivable: resolved and secured payment of aged accounts receivable. Project
was verysuccessful ingeneratingadditionalcashandloweringDROdays.
Mass Eye and Ear Hospital, Boston, MA 2000-2001
Client DRO days reduced from 107 to 74 in a short period of time. Had an active role in
the reorganization of client financial services department. Built financial team that was
cross- functional. Negotiated claim denial appeals with major payers ,educated client
staff on billing process ,worked with client management on process changes. Price
Waterhouse Coopers, a sub-contractor on project, recommended me for Dana Farber
positionthatI accepted.
Partners Heath Care, Boston, MA. 1/2002 – 12/2002 (11 months)
Manager project to lower aged accounts receivable from HMO providers. Secured
paymentforseveral highdollarthirdpartyclaims.
Beth Israell DeaconessMedical Center,Boston, MA Nov 1998 – Jan 2000
ClaimsClerk,BCBS Nov1998- April 1999
Manager, BCBSUnit April 1999 – Jan 2000
Blue Cross & Blue Shieldof MA. July 1992- Nov 1998
Analyst,CustomerReceivablesManagement July1992- Oct 1995
National AccountsAnalyst,Supervisor Oct 1995- Nov1998
COMPUTER SOFTWARE
IDX,Meditech,Dentrex,SoarianFinancials,MicrosoftOffice2010
EDUCATION
B.A.,Business Management,NortheasternUniversity,Boston,MA 1993
A.S.,BusinessManagement,QuincyCollege,Quincy,MA 1989