Ganga Mainali is a Nepalese national seeking a new opportunity in hospitality. He has over 15 years of experience in hotel front office roles such as concierge and bell boy. Most recently, he has worked as a bell boy at Telal Resort and Heritage Village in Al Ain, UAE, where his responsibilities included greeting guests, handling luggage, ensuring smooth service delivery and maintaining cleanliness. He is reliable, friendly and has strong communication skills in English, Hindi, Arabic and Nepali.

1. GANAGA PD. MAINALI
Home Address: Remah PO Box200800 Al Ain UAE
Contact No : +971563633416, +971555427215
Email Address: Gangamainali91@gmail.com
A confidenthighlyresourcefulandreliable personwithanindepthunderstandingof mycapacity.
Possessingthe requiredcommunication skillsand flairneededto attractcustomers.Flexible inthe
abilitytoadaptto challengeswhentheyarise while remainingaware of professional rolesand
boundaries.Havingan approachable, cheerfulandfriendlypersonality andaprovenabilityto ensure
that a customer’s experienceisalways relaxingandenjoyable. Now Iamlookingfora new and
challengingopportunityinhospitalitybasedonfrontoffice onwhichwill make bestuse of myexisting
skillsorexperience andalsofurthermypersonal development.
EMPLOYMENT HISTORY
Gloriahotel,internetcity Dubai UAE
Designation:Concierge Bell Boy
Period:2008-2013
Responsibilities:-
*Courteouslygreetingall the guestsandofferthemhighqualityof service.
* Assistingguestswiththeirbagsandluggage.
*Escortinggueststo theirrespective hotel room.
*Communicate withthe valetparkingregarding guest’s vehicleparkingandkeysafety.
*Assistingguestswiththeirneeds.
*Explainingguestshotelrules,showingthemthe usage of hotel facilities, roomfeaturessuchas,
TV,Radio,Bath tubes, Telephone.
*Preparing dailyreports,suchas: guestsarrivals,departures,stayover,pickupsanddropoff.
*Attendingguestscallsinternal orexternal andprovidinginformationaccordingly.

2. *Handlingguestscomplains,inaprofessional andsatisfactorymanner.
*Up sellingrooms,bookingof attractionsandarrangementsof transportsaccordingly.
*Bid farewell to the guests,thankingguestsforthe stayand offeringwarm welcome forthe
nextvisit.
Telal Resort and Heritage Village,Al Ain UAE(Pre-Opening)
Designation(BellBoy Period:2014-(Till date)
Responsibilities:-
*Arrangementsof the frontdesk,decoration,furniture andcomputers.
*Attendingseveraltrainingsincludingopera.
*Receive guestsinaprofessionalandfriendlymanner, exceedingguest’s expectationfrom
arrival throughto departure.
*Maintaineffective communicationwithall relevant departments toinsure smoothservice
delivery.
*Maintainan up to date knowledge of the hotel and local service.
*Maintain awarenessof guests profilethrough system(opera)
*Provide apersonal service toall guests, fullyaware andfollowingresortstandersand
procedures.
*Ensure that the guest’sluggage is carriedfromarrival point to room andfrom roomto
departure pointon the checkout.
*Handle all message,mail andpackagesforguestsandemployees,ensuringtheyare delivered.
At the appropriate time inaprofessional manner.
*Ensure that the privacy of the guestsand the confidentialityof the informationisrespected.
*Ensure concierge deskandstore room isalwaysneat,cleanandorganized.
OTHER QUALIFICATIONS
*Hardworking, flexible,Reliable,Friendly,Responsible,Dedicated,polite, Helpful,Independent
and costumerfocused.
*Effective communicationskillsinHindi,EnglishandArabic.
*Good telephonecommunicationskills.
*Well knowledgeof opera(PMS)
*Good knowledge of computer.
ACADEMIC QUALIFICATIONS
Higher secondary: Adarsa Higher Secondary Jhapa Nepal( 2003)
Course:Hotel Management

3. PERSONAL INFORMATION
Birth date: December30, 1977
Birth place: Jhapa Nepal
Nationality: Nepalese
Gender: Male
Civil status: Married
Language: English, Arabic, Hindi and Nepali
Visa status: Employment
Passport Details
PassportNo: 07609235
Place of issue: JhapaNepal
Date of issue: 10-07-2014
Date of Expire:09-07-2024
Ganga Mainali Date : 23-May-15