This document summarizes a webinar about managing Microsoft Teams in the enterprise. It introduces the speakers and discusses challenges with default Teams configuration and management. It covers topics like migrating from Skype to Teams, provisioning processes, classification and compliance, guest access management, network optimization, lifecycle management, and PowerShell automation. The webinar demonstrates the Cayosoft management tool for Teams and concludes by discussing critical business scenarios it can address.

1. Copyright © 2019 Cayosoft Inc.Cayosoft | The best way to manage the Hybrid Office 365 Enterprise
Gain Control of Microsoft
Teams Chaos
The best way to Manage the Microsoft Teams Enterprise
Joel Oleson, MVP+RD
Director
Perficient
@joeloleson
Bob Bobel
Hybrid Expert &
Cayosoft Founder
Cayosoft Experts
Webinar Series Microsoft Teams

2. Copyright © 2019 Cayosoft Inc.Cayosoft | The best way to manage the Hybrid Office 365 Enterprise
Meet Joel Oleson, MVP & RD Perficient
Joel Oleson  Director & Evangelist 
First SharePoint Admin
20+ years on Collaboration & Intranets
10 years at Microsoft
Global Community Leader, Influencer & Blogger
Collabshow.com & Travelingepic.com

3. Copyright © 2019 Cayosoft Inc.Cayosoft | The best way to manage the Hybrid Office 365 Enterprise
Meet Robert & Cayosoft
Robert Bobel  Founder and Cayosoft CEO 
Following ten years of driving AD Management and Identity Management
Solutions for Quest Software (acquired by Dell® in 2012 then spun off in 2017),
Bobel joined with former colleagues and founded Cayosoft in 2013. The
company was founded with the idea to create the next generation of
management software for Hybrid and Cloud platforms.

4. Copyright © 2019 Cayosoft Inc.Cayosoft | The best way to manage the Hybrid Office 365 Enterprise
Agenda
7 Ways to Control of the Chaos of Teams…
1. Skype to Teams Coexistence
2. Teams Provisioning Process
3. Teams Classification and Compliance
4. Teams Managing Guest Access
5. Teams Network Optimization
6. Teams Lifecycle Management (Demo)
7. Teams PowerShell and Automation
• Cayosoft Demo
• $500 Gift Card giveaway (Must be present to win)

5. Copyright © 2019 Cayosoft Inc.Cayosoft | The best way to manage the Hybrid Office 365 Enterprise
Teams by Default is Herding Cats
• Teams can be created in 6 ways
• No Templates
• No lifecycle management
• No compliance in messages
• Anything goes…
• External sharing is on
• Retained forever
• Islands mode with Skype
• No QoS
• Empty Plans
• Yammer Chaos
• SharePoint Chaos

6. Copyright © 2019 Cayosoft Inc.Cayosoft | The best way to manage the Hybrid Office 365 Enterprise
Skype to Teams & Coexistence

7. Copyright © 2019 Cayosoft Inc.Cayosoft | The best way to manage the Hybrid Office 365 Enterprise
Governance Quick Start
Provisioning
Teams Owner
Certification?
Naming
Conventions?
Settings &
Policies?
Approved
Apps?
Service Desk
Creation
Process?
Template
based
creation?
Data
Security?
Guest
Access?
https://docs.microsoft.com/en-us/MicrosoftTeams/teams-adoption-governance-quick-start

8. Copyright © 2019 Cayosoft Inc.Cayosoft | The best way to manage the Hybrid Office 365 Enterprise
Unified Governance Day Fwd
Who can create
Create site
(SharePoint)
Create team
(Teams)
Create shared
library (OneDrive)
Create group
(Outlook)
Naming
conventions
Prefix-suffix
naming policies,
fixed strings or
user attributes
Custom blocked
words
Configure guest
access
Manage who can
add guest users
Turn sharing
option on or off
Turn on or off
guest access to
group files and
OneNote
Configure external
sharing for
SharePoint
Configure expiry
Set expiration
duration
Choose which
Groups policy will
apply to
Set policies
Classification
Retention
Sensitivity
eDiscovery
Data Loss
Prevention
Use of Templates
& Hubs
Teams templates
SharePoint site
designs
Dept & LOB Hubs
Themes
Manage
Teams Admin
Center
SharePoint Admin
Center
Office 365 admin
center
Office 365
adoption content
pack
Groups report

9. Copyright © 2019 Cayosoft Inc.Cayosoft | The best way to manage the Hybrid Office 365 Enterprise
Teams Security & Compliance Features
Archive
Compliance Content search
eDiscovery – Messaging/Files
Legal hold
Auditing and reporting
Conditional Access and Intune MAM
Moderator support
Windows Information Protection
Allowed List of Apps
Retention / Preservation
eDiscovery – Calling/Meetings
Data loss prevention (DLP)
Advanced Threat Protection
* Business Information Barriers
Conversation/Chat Supervision

10. Copyright © 2019 Cayosoft Inc.Cayosoft | The best way to manage the Hybrid Office 365 Enterprise
Group naming policy
Benefits
Guidance
Documentation: Office 365 Groups Naming Policy

11. Copyright © 2019 Cayosoft Inc.Cayosoft | The best way to manage the Hybrid Office 365 Enterprise
Teams Classification & Compliance
Classification - backed by your Office 365 group classifications.
Choose Confidential, Highly Confidential, or General.
• Sensitivity Labels
• Retention Labels
• Data Loss Prevention
M365 Unified Sensitivity Labels hierarchy
https://docs.microsoft.com/en-us/microsoftteams/plan-teams-lifecycle
Archive
Expire
Delete
Monitored
and
Reporting
Shared
with
others
ProtectedClassifiedDetected
Data
Created

12. Copyright © 2019 Cayosoft Inc.Cayosoft | The best way to manage the Hybrid Office 365 Enterprise
Container and file classification
—
Example: Replace with your labels

13. Copyright © 2019 Cayosoft Inc.Cayosoft | The best way to manage the Hybrid Office 365 Enterprise
Data Loss Prevention
for Microsoft Teams
Warnings & Blocks

14. Copyright © 2019 Cayosoft Inc.Cayosoft | The best way to manage the Hybrid Office 365 Enterprise
External Access vs. Guess Access
EXTERNAL ACCESS IS ON BY
DEFAULT
(IMPORTANT FOR EXTERNAL
USERS IN MEETINGS)
GUEST ACCESS IF OFF BY
DEFAULT
(RECOMMENDED “ON“ LIMITED
TO TEAMS FOR EXTRANETS)
TEAMS ADMIN CENTER:
MANAGE GUEST & EXTERNAL
ACCESS
GUESTS AZURE AD OBJECTS
EXTERNAL PRESENTERS NEED TO
BE GUESTS IN STREAM

15. Copyright © 2019 Cayosoft Inc.Cayosoft | The best way to manage the Hybrid Office 365 Enterprise
Office 365 groups
External collaboration
Member
Targeted guest
Office 365 data
SharePoint Teams

16. Copyright © 2019 Cayosoft Inc.Cayosoft | The best way to manage the Hybrid Office 365 Enterprise
Admin configuration
• Set expiration timeline
• Notification intervals are set
automatically (30, 15, 1 day(s))
• Set fallback notification/support
email address for ownerless
groups
• Apply policy to selected groups
Related resources:
Office 365 Group Expiration Policy
Configure Office 365 groups expiration
Expiration policy

17. Copyright © 2019 Cayosoft Inc.Cayosoft | The best way to manage the Hybrid Office 365 Enterprise
Group Owner
• Renew expired groups
• Restore expired groups that were soft deleted
Group Owner & Expiration policy
Teams renewal notice Outlook renewal notice Outlook restore notice

18. Copyright © 2019 Cayosoft Inc.Cayosoft | The best way to manage the Hybrid Office 365 Enterprise
Network Optimization
1. Internet access to Office 365 for all locations see Ports for media in
Teams
2. Do you have a verified domain for Office 365?
3. Has your organization deployed Exchange Online and SharePoint
Online?
Teams Network Ports
Ports UDP ports
3478 to 3481
IP addresses 13.107.64.0/18,
52.112.0.0/14,
and 52.120.0.0/14

19. Copyright © 2019 Cayosoft Inc.Cayosoft | The best way to manage the Hybrid Office 365 Enterprise
QoS Quality of Service
Without QoS, you might see quality issues in voice and video:
•Jitter – media packets rates result in missing words or syllables in calls.
•Packet loss – packets dropped lower voice quality
•Delayed round trip time (RTT) –packets taking a long time noticeable
delays in a conversation, causing people to talk over each other.

20. Copyright © 2019 Cayosoft Inc.Cayosoft | The best way to manage the Hybrid Office 365 Enterprise
Call Quality Dashboard
New in January 2020: Download Power BI query templates for CQD. Customizable
Power BI templates you can use to analyze and report your CQD data.
•Call Quality by Region:
• date-by-region
• aggregated down to hour-by-region
• specific locations
• specific subnet
• impacted user or users
•Call Reliability/Failure by Region:
• date-by-region
• aggregated down to hour-by-region
• specific locations
• specific subnet
• impacted user or users

21. Copyright © 2019 Cayosoft Inc.Cayosoft | The best way to manage the Hybrid Office 365 Enterprise
Security & Compliance
Admin Tools
Teams or Skype
Admin Tools
Azure AD
Admin Tools
Teams Governance (Quick Reference)
Teams administrators
Reporting &
analytics
Customization
apps, bots, etc.
Calling
policies
App
policies
Meeting
policies
Migration
planning
Retention
policies
Messaging
policies
Live event
policies

22. Copyright © 2019 Cayosoft Inc.Cayosoft | The best way to manage the Hybrid Office 365 Enterprise
Teams Administration

23. Copyright © 2019 Cayosoft Inc.Cayosoft | The best way to manage the Hybrid Office 365 Enterprise
Azure AD Administration

24. Copyright © 2019 Cayosoft Inc.Cayosoft | The best way to manage the Hybrid Office 365 Enterprise
Security & Compliance
Admin Tools
Teams & Office 365
Admin Tools
Microsoft 365 & Azure AD
Admin Tools
Microsoft Teams Governance
Licensing considerations
Reporting &
analytics
Customization
apps, bots, etc.
Calling
policies
App
policies
Meeting
policies
Migration
planning
Retention
policies
Messaging
policies
Live event
policies
E5 EMSAAD
P2
P1
OneDrive
Retention

25. Copyright © 2019 Cayosoft Inc.Cayosoft | The best way to manage the Hybrid Office 365 Enterprise
Teams Management Automation Tools
PowerShell
• PowerShell CLI
• Scripts
Microsoft Graph API
3rd Party Tools
https://docs.microsoft.com/en-us/graph/api/resources/teams-api-overview?view=graph-rest-1.0Graph Overview

26. Copyright © 2019 Cayosoft Inc.Cayosoft | The best way to manage the Hybrid Office 365 Enterprise
Cayosoft Management & Protection Suite
Cayosoft Guardian
Cayosoft Administrator TRUE HYBRID MANAGEMENT
RECOVERY & PROTECTION

27. Copyright © 2019 Cayosoft Inc.Cayosoft | The best way to manage the Hybrid Office 365 Enterprise
Cayosoft Enterprise Management
Role based granular
delegation
Rules to guide Teams Creation
Automated Teams
Memberships
Manage from AD on-premises
or from Azure AD/Cloud
Alert and recovery changes to
team settings and
memberships
Owner review of teams with
certification and attestation
Automatically find and archive
unused teams

28. Copyright © 2019 Cayosoft Inc.Cayosoft | The best way to manage the Hybrid Office 365 Enterprise
Critical Business Scenarios
DEMONSTRATION
Cayosoft MicrosoftTeams Management

29. © 2013-2020 CAYOSOFT INC. CONFIDENTIAL
Cayosoft
Management & Protection
for Microsoft Enterprise Platforms
Recording Attendance for Gift Card
• Must be eligible to win
• One winner will be chosen
• Alternates will be chosen if winner
is not eligible
• Not valid if prohibited by local law
• Winner will be notified by email
Next Steps:
Cayosoft.com/question
Cayosoft.com/demo
Cayosoft.com/download

30. © 2013-2020 CAYOSOFT INC. CONFIDENTIAL
Cayosoft
Management & Protection
for Microsoft Enterprise Platforms
Critical Business Challenges:
Cayosoft Administrator
THANK YOU
The best way to manage & protect
the Hybrid Microsoft Enterprise
Cayosoft
Administrator