A view of the customer experience through the consumer journeySKIM
Customer satisfaction can be measured across the consumer journey, each point being evaluated and rated by customers on how satisfied they are at that specific point in time. However, with the consumer journey becoming so intricate and interconnected through numerous channels, looking at these individual points in isolation is no longer accurate and can be deceiving.
Hence, marketers should go beyond traditional metrics to determine and understand customer experience within the context of consumer journey.
We shared insights from our journey mapping studies as we see tremendous value when understanding customer experience from this perspective.
Online retailing in India is bound to experience high growth rates on the back of rising internet penetration in the nation, growing disposable incomes, the smartphone revolution and also the dominance of younger population in the country’s demographics.
Networking
topic covered in this
Introduction to Networking. Types of Networking. Basic Hardware Requirements for Networking. Additional Components Required for Networking. Transmission Media. Protocols. Switching Techniques Multiplexing
A view of the customer experience through the consumer journeySKIM
Customer satisfaction can be measured across the consumer journey, each point being evaluated and rated by customers on how satisfied they are at that specific point in time. However, with the consumer journey becoming so intricate and interconnected through numerous channels, looking at these individual points in isolation is no longer accurate and can be deceiving.
Hence, marketers should go beyond traditional metrics to determine and understand customer experience within the context of consumer journey.
We shared insights from our journey mapping studies as we see tremendous value when understanding customer experience from this perspective.
Online retailing in India is bound to experience high growth rates on the back of rising internet penetration in the nation, growing disposable incomes, the smartphone revolution and also the dominance of younger population in the country’s demographics.
Networking
topic covered in this
Introduction to Networking. Types of Networking. Basic Hardware Requirements for Networking. Additional Components Required for Networking. Transmission Media. Protocols. Switching Techniques Multiplexing
CPG Innovation From Ideation to Aisle: New Techniques for Staying Ahead of Co...Instantly
Eighty-five percent of new products fail. How do you beat those odds? Instantly VP of Product Innovation Justin Wheeler and Supermarket Guru Phil Lempert offer up different solutions to make sure your next new product avoids failure.
Click here for the full recording of Wheeler and Lempert during our August 6, 2015 webinar: http://bit.ly/1P7zL2c
People are the most important part of any system of Web Governance. Hire good people and they will generally find clever and innovative ways to get maximum bang for your buck.
However, Roles and Responsibilities have not kept pace with changes in online activity. This has led to dangerous gaps in operations, as well as tension among staff due to competing claims over “who does what”.
In this presentation, we explore how to restore ‘industrial peace’ by delivering the clear job descriptions your people need.
This presentation is grounded in primary research conducted throughout 2016. This includes in-depth discussions with the major technology platforms as well as Edelman and industry experts.
The goal is to provide an overview of how the total ecosystem is changing and offer guidance on how communications and marketing programs can succeed in 2017.
‘When going to a museum, most people only see a building with art. However, most museums are far more than that… If only visitor could get a glimps of some extra knowledge, their understanding of the art would increase massively… as would the joy of visiting the museum.’
Starting from research on the history of the use of media, an experimental lab and a strategic traject on what consumers would use in the future, Prophets gave the required solution to the question above. They built the Rubens House iBeacon app, without the commonly known interactions from other location based services.
Find the Interface Design trends for 2014 by - now freelance - Petra Sell on:
http://www.slideshare.net/volpelino/id14
Prophets Agency presents "ID13": the trends in Interactive Design for 2013. Third year in a row, after the ID11 and ID12 trends. Written and designed by our Design Director Petra Sell.
Starting at the emerging trends in 2012 moving to what is happening in interaction design in 2013. the consolidation of ongoing trends up to future thinking and some advice on how to keep up.
Take your time to browse through the 147 slides of this impressive deck. Brands who fancy a 'live' presentation in their offices can contact us to make an appointment. Do spread along, cause sharing still is caring.
From dematerialisation to rematerialisation. From scanning the world around us, to printing physical models created on computer. An evolution of matter and who it impacts our society, communication and businesses.
Welcome to the age of confusion.
A moment of confusion for brands and advertisers.
A moment of conflict for the media.
A moment of friction for agencies.
A moment of fragmentation.
A moment of questioning.
Stay on top of the wave.
Welcome to the agence of possibilities
New alliances.
New experiences.
New stories.
Old new ways.
New trustees.
New priorities
New rules.
www.prophets.be/#/vision/age-of-confusion
CPG Innovation From Ideation to Aisle: New Techniques for Staying Ahead of Co...Instantly
Eighty-five percent of new products fail. How do you beat those odds? Instantly VP of Product Innovation Justin Wheeler and Supermarket Guru Phil Lempert offer up different solutions to make sure your next new product avoids failure.
Click here for the full recording of Wheeler and Lempert during our August 6, 2015 webinar: http://bit.ly/1P7zL2c
People are the most important part of any system of Web Governance. Hire good people and they will generally find clever and innovative ways to get maximum bang for your buck.
However, Roles and Responsibilities have not kept pace with changes in online activity. This has led to dangerous gaps in operations, as well as tension among staff due to competing claims over “who does what”.
In this presentation, we explore how to restore ‘industrial peace’ by delivering the clear job descriptions your people need.
This presentation is grounded in primary research conducted throughout 2016. This includes in-depth discussions with the major technology platforms as well as Edelman and industry experts.
The goal is to provide an overview of how the total ecosystem is changing and offer guidance on how communications and marketing programs can succeed in 2017.
‘When going to a museum, most people only see a building with art. However, most museums are far more than that… If only visitor could get a glimps of some extra knowledge, their understanding of the art would increase massively… as would the joy of visiting the museum.’
Starting from research on the history of the use of media, an experimental lab and a strategic traject on what consumers would use in the future, Prophets gave the required solution to the question above. They built the Rubens House iBeacon app, without the commonly known interactions from other location based services.
Find the Interface Design trends for 2014 by - now freelance - Petra Sell on:
http://www.slideshare.net/volpelino/id14
Prophets Agency presents "ID13": the trends in Interactive Design for 2013. Third year in a row, after the ID11 and ID12 trends. Written and designed by our Design Director Petra Sell.
Starting at the emerging trends in 2012 moving to what is happening in interaction design in 2013. the consolidation of ongoing trends up to future thinking and some advice on how to keep up.
Take your time to browse through the 147 slides of this impressive deck. Brands who fancy a 'live' presentation in their offices can contact us to make an appointment. Do spread along, cause sharing still is caring.
From dematerialisation to rematerialisation. From scanning the world around us, to printing physical models created on computer. An evolution of matter and who it impacts our society, communication and businesses.
Welcome to the age of confusion.
A moment of confusion for brands and advertisers.
A moment of conflict for the media.
A moment of friction for agencies.
A moment of fragmentation.
A moment of questioning.
Stay on top of the wave.
Welcome to the agence of possibilities
New alliances.
New experiences.
New stories.
Old new ways.
New trustees.
New priorities
New rules.
www.prophets.be/#/vision/age-of-confusion
Prophets presents "Facebook Timeline for brands essential training"Prophets Agency
In this presentation we explain what changed in the Facebook layout, and what this means for your brand, how you should respond to these changes.
We include many examples and notes what these changes mean for your brand online.
contact us at info@prophets.be or on www.prophets.be
Prophets presents the 2012 trends in interactive design on http://www.prophets.be/DesignTrends
Our vision of where interactive design is going in the near future and how to respond to it. An inspiring presentation filled with real life examples of top-advertisers with a vision.
More info on www.prophets.be/DesignTrends
www.prophets.be
Here at @ProphetsAgency, @meanlumberjack gave a presentation on responsive websdesign and why it is important towards designing for the web in the future.
A prophets view on the nearby future of TV: connected TV. How television becomes smart and connected by adding computer & internet features. Presentation by Björn Joos, partner at prophets.
The French Revolution, which began in 1789, was a period of radical social and political upheaval in France. It marked the decline of absolute monarchies, the rise of secular and democratic republics, and the eventual rise of Napoleon Bonaparte. This revolutionary period is crucial in understanding the transition from feudalism to modernity in Europe.
For more information, visit-www.vavaclasses.com
Unit 8 - Information and Communication Technology (Paper I).pdfThiyagu K
This slides describes the basic concepts of ICT, basics of Email, Emerging Technology and Digital Initiatives in Education. This presentations aligns with the UGC Paper I syllabus.
Welcome to TechSoup New Member Orientation and Q&A (May 2024).pdfTechSoup
In this webinar you will learn how your organization can access TechSoup's wide variety of product discount and donation programs. From hardware to software, we'll give you a tour of the tools available to help your nonprofit with productivity, collaboration, financial management, donor tracking, security, and more.
Students, digital devices and success - Andreas Schleicher - 27 May 2024..pptxEduSkills OECD
Andreas Schleicher presents at the OECD webinar ‘Digital devices in schools: detrimental distraction or secret to success?’ on 27 May 2024. The presentation was based on findings from PISA 2022 results and the webinar helped launch the PISA in Focus ‘Managing screen time: How to protect and equip students against distraction’ https://www.oecd-ilibrary.org/education/managing-screen-time_7c225af4-en and the OECD Education Policy Perspective ‘Students, digital devices and success’ can be found here - https://oe.cd/il/5yV
The Indian economy is classified into different sectors to simplify the analysis and understanding of economic activities. For Class 10, it's essential to grasp the sectors of the Indian economy, understand their characteristics, and recognize their importance. This guide will provide detailed notes on the Sectors of the Indian Economy Class 10, using specific long-tail keywords to enhance comprehension.
For more information, visit-www.vavaclasses.com
The Art Pastor's Guide to Sabbath | Steve ThomasonSteve Thomason
What is the purpose of the Sabbath Law in the Torah. It is interesting to compare how the context of the law shifts from Exodus to Deuteronomy. Who gets to rest, and why?
How to Create Map Views in the Odoo 17 ERPCeline George
The map views are useful for providing a geographical representation of data. They allow users to visualize and analyze the data in a more intuitive manner.
We all have good and bad thoughts from time to time and situation to situation. We are bombarded daily with spiraling thoughts(both negative and positive) creating all-consuming feel , making us difficult to manage with associated suffering. Good thoughts are like our Mob Signal (Positive thought) amidst noise(negative thought) in the atmosphere. Negative thoughts like noise outweigh positive thoughts. These thoughts often create unwanted confusion, trouble, stress and frustration in our mind as well as chaos in our physical world. Negative thoughts are also known as “distorted thinking”.
Instructions for Submissions thorugh G- Classroom.pptxJheel Barad
This presentation provides a briefing on how to upload submissions and documents in Google Classroom. It was prepared as part of an orientation for new Sainik School in-service teacher trainees. As a training officer, my goal is to ensure that you are comfortable and proficient with this essential tool for managing assignments and fostering student engagement.
Read| The latest issue of The Challenger is here! We are thrilled to announce that our school paper has qualified for the NATIONAL SCHOOLS PRESS CONFERENCE (NSPC) 2024. Thank you for your unwavering support and trust. Dive into the stories that made us stand out!
1. PROPHETS
PRESENTS
Future trends in
retail
December 2010
2.
3. Eva watches her favourite cooking show on tv.
She likes the recipe for next Saturday’s dinnerparty.
She downloads the recipe using the remote control and indicates 6 persons.
The exact amounts of ingredients are added to her ‘best buy’ shopping list.
4.
5. At night, the refrigerator automatically adds missing
‘standard’ products to the shopping list
6. Eva prepares breakfast and in the meantime she checks the shopping list(s).
She notices that her supermarket has automatically offered a set of
reduction vouchers. She selects the relevant ones.
7. There’s also a promotional offer on the new flavor of coockies her little daughter
likes. She adds them to her basket.
And there’s an offer on an extra large box of her favorite washing powder.
‘Coincidentally’ her current box is almost empty. She adds the special offer.
8. She closes the list and sends it to her husband Peter: ‘Do you want to add
something extra?’
Then she indicates she would prefer delivery at home tomorrow between 18
and 19h.
9. Peter adds shaving cream to the list. Automatically an offer of a new
aftershave appears. Some time ago he bought a product from the same brand
and indicated that he liked it. He adds the product to the list.
The list is then automatically being sent to the supermarket.
10. In the afternoon, Peter calls. He ran into Marc and Carine and he invited them
to the dinnerparty. Before hanging up, he mentions ‘don’t forget they’re both
vegetarians.’
11. Eva surfs to the website and looks for a recipe with similar ingredients but
including fish instead of meat.
She adds the ingredients to the new shopping list and sends it to her mobile.
12. At noon, Eva enters a supermarket next to her client’s headquarter. She’s never
been there before. She opens het mobile shopping application and a message
appears: ‘Welcome Eva at our Genk shop. We are at your full disposal. If you
have any questions, please push the help button.’
13. The next moment, the shop’s floormap appears on the screen, indicating he
different area (fruit and vegetables, dairy products, meat, fish, …)
14. She opens her shopping list and immediately a trail is added to the floormap.
15. Eva arrives at the risotto rice. Her favorite brand seems not available. She takes
her mobile and there’s already a message on screen: ‘This brand is not
available, but we suggest Griotto or Carnaloni instead.
16. Eva is in doubt and connects to her social advisor functionality. It seems that
her friend Margaret always uses Carnaloni rice and that she really likes it.
Eva takes two packages and scans them with her mobile.
Subtotal at this moment is 45,23 euro.
17. The mobile application indicates that the only product missing is mashed
tomatoes. Which are on the next corridor. Eva is surprised that there’s such a
broad choice of mashed tomatoes. Then she realizes that the Italian quarter
is next around the corner.
18. Eva prefers bio tomatoes. She takes her mobile and points the camera to the
different products. She slowly scans the packaging. The first two packs
receive a yellow and red indicator light. These do not really fit her ‘usual taste’
19. The third one receives a green light. When she takes the packaging, on the
back it clearly indicated ‘bio culture’.
20. She then goes to the exit where all products are automatically scanned.
‘Do you want to settle this the usual way?’ ‘Yes’. Eva holds her mobile in front
of the small screen. ‘Thank you’.
21. Next time Eva opens her mobile shopping application, some questions appear:
‘Have you any remarks or suggestions after visiting our Genk supermarket?’
22. ‘Would you like to rate the Carnaloni rice?’ would you like to recommend it?
Eva rates the rice positively and suggests it to Margaret: ‘Great taste, thanks!
CU soon Xxx’