1. Maintain Tools, Equipment and Paraphernalia
Definition of Terms
Equipment - the necessary items for a particular purpose
Maintain - to keep in an appropriate condition or operation
Paraphernalia - all the objects needed for or connected with a particular activity
Storage - space available for storing something in allocated space
Tools - a device or implement, especially one held in the hand, used to carry out
a function
PROPER CLEANING AND STORAGE OF TOOLS, MATERIALS AND
PARAPHERNALIA
TOOLS MAINTENANCE
1. Bell boy’s cart ✓ Avoid riding on it
✓ Avoid overloading
✓ Avoid bumping on a hard surface for it
will damage the cart
✓ Clean and place in a corner when not in
use
✓ Clean the metal part and apply metal
polisher to avoid rust
2. Credit card voucher
holder
✓ Clean the container regularly
✓ Store in a clean cabinet
EQUIPMENT PROPER CLEANING AND STORAGE
3. Computer
✓ Remove dust from vents and fans
✓ Clean the screen with a lint free cloth
✓ Avoid placing it on an extreme
temperatures
✓ Keep your keyboard crumb free
✓ Sanitize the mouse to get rid of bacteria
and viruses
✓ Place the computer on a clean, cool and dry
place.
✓ Prevent dust build up by covering with
clean cloth when not in use
4. Printer
✓ Check ink levels and refill immediately if it
runs out.
✓ For printer, avoid printing large volume of
materials.
✓ Regularly check the ink levels.
✓ Perform maintenance as scheduled.
EQUIPMENT PROPER CLEANING AND STORAGE
5. Bills Detector ✓ Avoid putting high volume of cash on it
✓ Use air compressor to blast dust on surface
✓ Use vacuum cleaner in every opening to
remove debris from all the rollers and
sensors
✓ Use cleaning card for effective cleaning on
the inside
✓ Cover with a clean cloth when not in use
6. Card Verifier
✓ Wipe the screen with a clean cloth
✓ Sanitize the keypad regularly
✓ Cover with a clean cloth to avoid dust build
up
✓ Store in a cool, dry place when not in use
7. Key rack
✓ Sort the keys by room number
✓ Place not higher than eye level and never on
the top of any shelves
✓ Do not overcrowd shelves
✓ Get rid of the dust by using feather duster
or clean cloth
8. Cash Register ✓ Remove and set aside the cash
✓ Vacuum out the dirt inside the drawer
✓ Vacuum on the keys and underneath them
✓ Sanitize the screen and keys regularly
✓ Do not wait for the paper rolls to run out
✓ Replace the ink cartridge when ink is fading
✓ Always close the drawer tightly
✓ Store at a room temperature at all times.
✓ Cover with a clean cloth to avoid dust build
up when not in use
9. Guest Folio Rack
✓ Every guest folio must have a reference
number for easy identification
✓ Arrange the guest folio in chronological
order based on the reference number
✓ Clean the folio rack with a clean cloth
✓ Store in flat and even surface
10. Telephone
✓ Place on a clean and flat surface
✓ Avoid placing food and beverages near the
telephone to avoid spillage
✓ Arrange the wires properly to avoid tangling
✓ Wipe the dust with a clean piece of cloth
✓ Regularly check if chords are attached
properly
11. Calculator
✓ Immediately replace the battery if drained
✓ Avoid pouring liquid over it
✓ Keep inside the calculator case when not in
use
✓ Store in a drawer
12. Fax Machine
✓ Wipe off the dust with clean rag at least
once a week
✓ Place on a secure place to avoid falling
✓ Cover with a clean cloth when not in use
13. Safety Deposit Box
✓ Avoid encoding wrong pin several times
✓ Always close the door tightly when not in
use to avoid dust build up on the inside
✓ Protect from moisture for it will cause rust
✓ Update the access code regularly for safety
purposes
✓ Store in a clean storage
PARAPHERNALIA PROPER CLEANING AND STORAGE
1. Log Book
✓ Organize the log book in the rack
✓ Label individually for easy identification.
✓ Remove dust by wiping with a clean cloth.
✓ Arrange properly and keep inside the
drawer or rack.
2. Room Key
✓ Always check the marker if there is
damage
✓ Place on the assign room number to avoid
swapping
✓ Clean regularly to avoid rust with the use
of a rust stain removal
3. VingCard
✓ Place in a key card holder to avoid
scratches
✓ Protect from moisture
✓ Dispose damage card immediately to
avoid inconvenience
4. White Board
✓ Do not leave the ink on the white board
for a long period of time
✓ Use a whiteboard marker only. Avoid
using permanent ink since it is hard to
remove
✓ Clean with a piece of cloth or eraser to
get rid of the dirt
✓ Use ink remover to remove stubborn ink
2. A tool and equipment maintenance schedule template are used to ensure
that cleaning jobs are done properly and completed on time. It is used in different
establishments such as commercial spaces, offices, hotels, restaurants, schools,
and even in private homes. Cleaning schedule templates help the cleaning
staff keep track of all chores and keep cleaning jobs organized.
LECTURE #5: REGISTRATION TERMS
1. Arrivals- guest who are checking in for the day.
2. Blocking- reserving room/s for guest/s expected to arrive
3. Check-in – guests who register at the reception area
4. Check-out – guest who have settled all their bills in the hotel
and are now ready to leave
5. Complimentary – use of room without charge
6. Crew – personnel
7. Departures – guests checking out after settling their bills
8. Do-Not-Disturb – a sign used by guests who do not want to be
disturbed- DND for short
9. Due-out – an occupied room that is scheduled to be vacated on
a specified date
10. Group – a group of 15 or more people travelling together
11. Guest folio – the running balance of a guest, records of
guests’ charges, and the use of hotel services while he/she stays
in the hotel
12. Guest rack – located in the reception area, it is a rack that
contains all the guest’s names and is arranged alphabetically
13. House – the hotel
14. House count – total number of guests staying in the hotel
15. No show – a guest with confirmed reservation but did not
arrive
16. Late check-out – check-out that is beyond the official check-
out time of the hotel
17. Locked-out – a room was locked for entry by the hotel
because the guest cannot pay his/her bills
18. Occupancy – number of guest rooms occupied against the
total number of rooms available for sale
19. Occupied – number of guest rooms sold or assigned to the
hotel guests
20. Out-of-order – a room that is under
21. Skipper – a guest of the hotel who left without paying his/her
bills
22. Slept-out – a guest of the hotel who did not slept in his/her
room
23. Stay-over – a guest of the hotel who extends his/her stay in
the hotel
24. Under-stay – a guest who did not finish his/her supposed
reservation
25. VIP – Very important person who is staying in the hotel
26. Walk-in – a guest who just came in the hotel and requesting a
room without reservation
27. Vacant Clean and Dirty (VC) – the room is ready to be
occupied
28. Occupied (OCC) – a room is already occupied by a paying
guest
29. Vacant Dirty (VD) – a room is dirty and not ready for
occupancy
30. Out of Order (OOO) – a room is under maintenance
ADDITIONAL TERMS in FRONT OFFICE
Hotel Facilities- refer to the features of the hotel that are normally
built during the construction stage
Examples: Swimming pool, library, Jacuzzi and sauna,
parking, restaurant and bar
Hotel Amenities- items that are provided inside the rooms for
guests to use during their stay in the hotel
Examples: Television, coffee maker, telephone, toiletries,
towels, hair dryer, hot and cold water
Hotel Mode of Payments (but not limited to…)
Cash- instant giving of money in exchange of goods, debt or
services
Debit Card- A card that allows you to make charges using money
that is already on account with a financial institution
-Money is automatically deducted from a bank account
of the cardholder to pay for the goods and services.
Credit Card- A type of payment card that allows purchases to be
made on credit, which is a kind of loan.
Cheque- a document that orders a bank to pay a specific amount
of money from a person's account to the person in whose name
the cheque has been issued.
Voucher - a form or check indicating a credit against future
purchases or expenditures.
Company Account- If the guest uses the hotel facilities and
billing is instructed as per company account it means that the bill
will be paid by the allied company.
SAMPLE TOOL/EQUIPMENT MAINTENANCE SCHEDULE
Tools/Equipment
Type
Computer
Tools/Equipment
Code
Com101
Activities Manpower Daily
Every
Other
Day
Weekly
Every
15th
Day
Monthly Remarks
1. Check desktops
computer electrical
connections, cable
and outlet.
X Done
2. Cleaning of the
safety deposit box. X Done
5. Envelopes
✓ Arrange properly and store in a
drawer
✓ Avoid spilling liquid over it to prevent
damage
6. Luggage Tag
✓ Arrange neatly in a box
✓ Keep in a cool dry place
✓ Properly label the cabinet where it is
stored to find it easily the next time
you will use them
