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2. You are managing a complex hardware design project. Deadlines are aggressive and the project team is
stressed. You schedule a team meeting to motivate the team and to share some newly-approved design
changes. During the meeting you realize that the attendees are either not paying attention to you or they
do not seem to understand what you are trying to communicate. What is a potential reason?
A. You did not set the ground rules
B. You are not using referent power
C. You did not build an effective team
D. You are not focusing on non-verbal communication
HINT: You are not communicating effectively.
Question
3. The correct answer is D.
Non-verbal communication involves body language and gestures. Paralingual communication
involves variation of tone and pitch. Effective listening involves monitoring non-verbal and
physical communication and providing feedback to indicate whether the message has been
clearly understood. All three are necessary elements of effective communication. Using referent
power is useful while executing a project. Building an effective team is nothing to do with your
communication.
Answer
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