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Fraser Bradshaw 
To win in the marketplace, you must win in the workplace.
The line
The profit paradox 
17%
What do great leaders do to engage their employees?
TOhuart cdoempepnredhs:e hnosiwve d aop yporuo adcehfi ntoe oan glirneea td leevaedloerp?ment
To do something good, you’ve got to fight against something bad. 
So, what are you fighting against?
WOhuar tc doom gprreeahte lnesaidvee rasp dpor otoa cehn gtoa goen ltinhee ird eemveplolopymeeesn?t 
1. Honesty 
2. Ability to delegate 
3. Great communicators 
4. Sense of humour 
5. Confidence 
6. Commitment 
7. Positive attitude 
8. Creativity 
9. Intuition 
10. Ability to inspire
WOhuar tc doom gprreeahte lnesaidvee rasp dpor otoa cehn gtoa goen ltinhee ird eemveplolopymeeesn?t 
“You basically stuff the place full of talent and allow that talent to 
bloom. So you have to have something that makes the great 
people want to come and work for you. And it’s never money. 
You can always earn more money at a bad agency because they 
need you more.”
Engagement: 
People are bonded together by the same set of values, attitudes and aspirations 
“…have something that makes the great people want to come and work for 
you.” David Abbott.
BOigu ri sc onmo plornegheern sai vmee aapspurroea ocfh ‘ ttrou sotn’line development
BOuusri nceosmsepsre nhoewns aivcet laikpep ‘raorakc bhr taon dosn’line development
POeuorp cleo mdopnre’th ceonnsniveec ta tphprroouagchh ‘ ptoro ocnelsinse’ development
POeuorp cleo mcopnrenhecetn sthivreo uagphp ‘rboealciehf sto’ online development
What about the creative/media world?
5O suur sctoaimnapbreleh elenasdiveers ahpipp rtohaecmhe tso online development 
Follow from the front! 
A hunger for technology! 
Lead by example! 
Embrace vulnerability ! 
Believe in sharing!
Keep thinking forward
IOnnuor vcaotmiopn:r ethhee nnseivwe eacpopnroomacyh to online development 
Innovation 
is 
not 
the 
newest, 
latest 
technology 
(For 
technology 
is 
only 
‘technology’ 
for 
people 
who 
were 
born 
before 
it 
was 
invented) 
Innovation 
is 
a 
combination 
of 
the 
correct 
goals 
and 
fresh 
thinking 
about 
how 
to 
achieve 
them
IOnnuor vcaotmiopn:r ethhee nnseivwe eacpopnroomacyh to online development 
I am in the business of…!
10 jobs that didn’t exist 10 years ago
Lessons learned
sOauinr tcnoicmksp:r eyheaern soinvee approach to online development
LOeuarr ncionmg pfrroemhe onlsdi vtera adpitpioronasc…h to online development
…Otuor ecvoomlvperehensive approach to online development
We bring out the best 
in brands 
We recognise that clients want more from an agency; that value is placed on closer working 
relationships with clients and a commitment to stay close to them. 
Closer to the issues, opportunities and closer to the insights that matter. 
Closer is smarter.
Embrace societal trends
Create new ventures 
Information // Market intelligence // Insight // Media Agency of the Decade 
TGI, IPA Touchpoints, Mintel, Euromonitor, Datamonitor, BARB, JICREG, Nielsen, Media digests
Be consistent 
Staff reviewed within a consistent matrix: 
Knowledge 
Skill 
Interest 
Attitude 
Personality 
Can’t change = can’t stay 
Easy to change 
Difficult to change
Align your values to your people 
The generic set of values for the agency world? 
Go in search of SWANS.
Check and check again 
Employee engagement: ‘say it as you see it’ 
100% staff pride in the agency
Questions 
10. Self discipline 
9. It’s your job to manage the relationship between Co & employees 
8. Vision, Mission & Values 
1. Keep learning 
7. Collegiate beats Corporate 
6. Intellectual engagement 
2. Explore outside your category 
5. Affective engagement 
4. Social engagement 
3. Unique Ability Teams
To win in the marketplace, you must win in the workplace… 
“…have something that makes the great people want to come and work for you.”
Questions?
Bristol 
Temple Studio 
Temple Gate 
Bristol BS1 6QA 
T: 0117 927 0100 
London 
31-35 Kirby Street 
Farringdon 
London EC1N 8TE 
T: 0207 492 1978 
For further information" 
www.saintnicks.uk.com

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Fraser Bradshaw

  • 1. Fraser Bradshaw To win in the marketplace, you must win in the workplace.
  • 4. What do great leaders do to engage their employees?
  • 5. TOhuart cdoempepnredhs:e hnosiwve d aop yporuo adcehfi ntoe oan glirneea td leevaedloerp?ment
  • 6. To do something good, you’ve got to fight against something bad. So, what are you fighting against?
  • 7. WOhuar tc doom gprreeahte lnesaidvee rasp dpor otoa cehn gtoa goen ltinhee ird eemveplolopymeeesn?t 1. Honesty 2. Ability to delegate 3. Great communicators 4. Sense of humour 5. Confidence 6. Commitment 7. Positive attitude 8. Creativity 9. Intuition 10. Ability to inspire
  • 8. WOhuar tc doom gprreeahte lnesaidvee rasp dpor otoa cehn gtoa goen ltinhee ird eemveplolopymeeesn?t “You basically stuff the place full of talent and allow that talent to bloom. So you have to have something that makes the great people want to come and work for you. And it’s never money. You can always earn more money at a bad agency because they need you more.”
  • 9. Engagement: People are bonded together by the same set of values, attitudes and aspirations “…have something that makes the great people want to come and work for you.” David Abbott.
  • 10. BOigu ri sc onmo plornegheern sai vmee aapspurroea ocfh ‘ ttrou sotn’line development
  • 11. BOuusri nceosmsepsre nhoewns aivcet laikpep ‘raorakc bhr taon dosn’line development
  • 12. POeuorp cleo mdopnre’th ceonnsniveec ta tphprroouagchh ‘ ptoro ocnelsinse’ development
  • 13. POeuorp cleo mcopnrenhecetn sthivreo uagphp ‘rboealciehf sto’ online development
  • 14. What about the creative/media world?
  • 15. 5O suur sctoaimnapbreleh elenasdiveers ahpipp rtohaecmhe tso online development Follow from the front! A hunger for technology! Lead by example! Embrace vulnerability ! Believe in sharing!
  • 17. IOnnuor vcaotmiopn:r ethhee nnseivwe eacpopnroomacyh to online development Innovation is not the newest, latest technology (For technology is only ‘technology’ for people who were born before it was invented) Innovation is a combination of the correct goals and fresh thinking about how to achieve them
  • 18. IOnnuor vcaotmiopn:r ethhee nnseivwe eacpopnroomacyh to online development I am in the business of…!
  • 19. 10 jobs that didn’t exist 10 years ago
  • 21. sOauinr tcnoicmksp:r eyheaern soinvee approach to online development
  • 22. LOeuarr ncionmg pfrroemhe onlsdi vtera adpitpioronasc…h to online development
  • 23. …Otuor ecvoomlvperehensive approach to online development
  • 24. We bring out the best in brands We recognise that clients want more from an agency; that value is placed on closer working relationships with clients and a commitment to stay close to them. Closer to the issues, opportunities and closer to the insights that matter. Closer is smarter.
  • 26. Create new ventures Information // Market intelligence // Insight // Media Agency of the Decade TGI, IPA Touchpoints, Mintel, Euromonitor, Datamonitor, BARB, JICREG, Nielsen, Media digests
  • 27. Be consistent Staff reviewed within a consistent matrix: Knowledge Skill Interest Attitude Personality Can’t change = can’t stay Easy to change Difficult to change
  • 28. Align your values to your people The generic set of values for the agency world? Go in search of SWANS.
  • 29. Check and check again Employee engagement: ‘say it as you see it’ 100% staff pride in the agency
  • 30. Questions 10. Self discipline 9. It’s your job to manage the relationship between Co & employees 8. Vision, Mission & Values 1. Keep learning 7. Collegiate beats Corporate 6. Intellectual engagement 2. Explore outside your category 5. Affective engagement 4. Social engagement 3. Unique Ability Teams
  • 31. To win in the marketplace, you must win in the workplace… “…have something that makes the great people want to come and work for you.”
  • 33. Bristol Temple Studio Temple Gate Bristol BS1 6QA T: 0117 927 0100 London 31-35 Kirby Street Farringdon London EC1N 8TE T: 0207 492 1978 For further information" www.saintnicks.uk.com