TO GREAT WORK:A Journey to Innovation, Excellence, and Business Results
GOOD WORK keeps the business
running. It is demonstrated when:
• Employees deliver on expected projects.
• Work is completed on time.
• Team members function well within
WHAT IS THE DIFFERENCE BETWEEN GOOD AND GREAT WORK?
is a step above. It is work that:
• Delivers a diﬀerence for the team, department,
• Impacts processes, products, and customers.
• Shows creativity and innovation.
Employees in any industry, capacity, or seniority level can deliver
great work. But the recent Great Work Study reveals not all employees
are empowered to deliver innovation.
While 82% of employees believe everyone should be doing great work,
ONLY 65% REPORT ALL EMPLOYEES
ACTUALLY DO GREAT WORK.
So how can leaders bridge that disconnect?
Employees learn and practice the FIVE SIMPLE SKILLS
that lead to innovative, difference making, great work:
1. Ask the right question.
2. See for yourself.
3. Talk to your outer circle.
4. Improve the mix.
5. Deliver the diﬀerence.
WHILE 87% OF GREAT WORK INVOLVES AN EMPLOYEE SEEING
FOR THEMSELVES, ONLY 24% OF EMPLOYEES HAVE MASTERED
THIS GREAT WORK SKILL.
72% of great work beneﬁts from
employees talking to their outer
circle, but only 13% of employees
are well-versed at this skill.
90% OF GREAT WORK PROJECTS FINISH WITH AN EMPLOYEE
DELIVERING THE DIFFERENCE, BUT ONLY 22% OF EMPLOYEES
REPORT THEY ARE GOOD AT THIS GREAT WORK SKILL.
WHERE DO WE GO
Then, take the one step shown to signiﬁcantly improve
employees’ ability to deliver innovation: recognize them
when they deliver greatness.
Employees who are recognized often are over 5x better at asking
the right question, nearly 4x better at talking to their outer circle
and seeing for themselves, and over 4x better at improving the mix
and delivering a difference than employees who aren’t recognized.
WHAT IS THE
Teaching employees about the great work skills, and allowing them the
time and resources to apply them delivers business results. In fact, having
a workforce well-versed in the ﬁve great work skills is more predictive (by
17%) of positive business results than having a highly engaged workforce.
Engagement is not the goal—empowering employees to do great work and
deliver a difference is what leaders should be aiming for.
Empower your people by recognizing their eﬀorts and achievements,
and you’ll encourage their ability to do great work even more.
WHEN LEADERS EMPOWER
GREAT WORK, EVERYONE WINS.
Research shows that when employees do great
work, they deliver a measurable diﬀerence for
your company and customers alike.
WHAT IS GREAT WORK? HOW CAN TEAMS ACHIEVE IT?
And what are the results it can deliver for employees, customers, and
your bottom-line? Consult our Great Work Roadmap to ﬁnd out. These
research-backed insights will help you navigate the world of Great
Work. Use them as your roadmap on your way from good to great.
88% of great work begins with someone
asking the right question, but only 18%
of employees are good at practicing
this great work skill.
Educate employees on the
ﬁve skills and the
importance of great work.
84% of great work is a product of
improving the mix, but only 19%
of employees say they improve the