Ijalesh Kumar has over 7 years of experience in information technology services including network management, data center management, project management, and technical support. He currently works as a Customer Service Engineer at Wipro Ltd where he is responsible for providing support to TMBS network infrastructure, monitoring for issues, performing upgrades, and resolving problems to minimize downtime. He has extensive experience working with Cisco routers, switches, firewalls, and wireless LAN controllers and has certifications including CCNA, CCNP, and CCIE in Routing and Switching.

1. Ijalesh Kumar
Address: Room no-7, Singh State, Rd no. 5, Thakur Collage, kandivali (E) Mumbai-400101
Contact: +91 9167903123; Email: ijalesh@yahoo.co.in & ijalesh@gmail.com
EXPERTISE
Network Management
Operation/ Maintenance
Project Management
Testing & Security
Data Center management
Vendor Management
Installation/Configuration
Quality Assurance
Training & Development
Technical Support
Requirement Analysis
PROFILE
 Seasoned professional with 7 years 4 month of experience in Information Technology
Services (Enterprise Data, Managed Services)
 Currently working as Customer Service Engineer at Wipro Ltd since 2011
 Deftly initiate, plan, execute, track/monitor, control and close the projects as scheduled and
implement operational processes for increased efficiency and cost reduction
 Deft in system administration, hardware and software implementation and support,
network designing and implementation
 Proven technical/managerial competencies in structuring customized hardware and
networking solutions to meet customer’s specific needs
 Enriched with the latest trends and techniques in the field of technology and skilled in
Critical Thinking, Troubleshooting, Problem Analysis and Resolution
 Thrive in a deadline intensive environment, multi-tasking, perform under pressure and meet
deadlines
♦ Experience in creating high level and low level diagram using Microsoft Visio.
NETWORKING SKILLS
♦ Understanding of TCP/IP and OSI network models.
♦ Configuration of IPv4, IPv6 addressing and Sub-netting.
♦ Configuration of VLANs, VTP, trunking and inter-VLAN routing on switches.
♦ Configuration of STP on Cisco switches with different modes of STP like PVST, RSTP and MST with
advanced STP features like BPDU guard, root guard, port fast etc..
♦ Configuration of Layer 2 and Layer 3 ether channel.
♦ Configuration of HSRP, VRRP and GLBP for default gateway redundancy.
♦ Configuration of interior routing protocols like RIP, EIGRP, OSPF.
♦ Configuration of route-summarization, redistribution and route-filtering.
♦ Configuration of iBGP and eBGP on Cisco routers and switches.
♦ Use of BGP attributes like weight, local-preference, MED, AS-Path and community.
♦ Configuration of BGP route-filtering, route-manipulation, redistribution, summarization, policy-based routing and route-
maps.
♦ Configuration of IOS features like DHCP, NTP and NAT (static, dynamic and port-overload).
♦ Configuration of multicast routing on Cisco routers and switches along with source-specific multicast, any-cast.
♦ Configuring multicast protocols PIM (Sparse and Dense),IGMP.
♦ Configuration of security and traffic filtering on Cisco routers and switches with access-lists.
♦ General understanding of MPLS.
♦ Process oriented and willing to work in target based environment, poised to tackle the multifaceted challenges of rapidly
changing corporate circumstance.
NETWORK PRODUCT RANGE
♦ Router (Cisco 3725, 3745, 3845, 3945, 7206, 7304, 7609)
♦ Switches (Cisco 2950, 2960, 3550, 3750, 4506, 4506-E, 4507-R, 6509E)
♦ Firewall (Cisco PIX 525 , 535 , ASA 5520, ASA5555X)
♦ Wireless (Cisco WLC 5508, AIR-LAP1142N)
♦ Monitoring Tools (NMS Orion, Kiwi syslog, Net flow and Cisco prime)
♦ Ticketing Tools (CA ITSD and CRM)
PROFESSIONAL EXPERIENCE
♦ Wipro InfoTech Ltd Jan’17 2011 to till date.
♦ Orient Technologies Pvt Ltd. Nov 2009 to Jan 2011
♦ Allied Digital Ltd. Worked with IBM Aug 2008 to Nov 2009

2. ♦ IT Source Oct 2007 to July 2008
PROJECT HANDLED
Wipro InfoTech Ltd (From January 2011)
Project#3
Program Project: Tech Mahindra Business Services Ltd
Role: Project Engineer Network and Security
Responsibilities:
♦ Evaluate and validate all needs for network designs.
♦ Identify all risks and ensure better designing of network plans.
♦ Prepare documents for technical storage of process.
♦ Provide support to project team members and administer technical enquiries.
♦ Perform troubleshoot on network designs and resolve all issues for networking enterprising.
♦ Maintain data and ensure availability of authentic information at data base.
♦ Provide assistance to client and assist to design and improve proper network solution as per requirement.
♦ Determine network processing for technical up gradation and standardization of quality of IT sectors.
♦ Maintain and update daily project reports for various reporting systems.
♦ Develop and manage proper network documentation project reports.
♦ Implementation and troubleshooting of security policies on ASA & PIX firewalls.
♦ Streamlining of Device configuration.
♦ Preparation of SOP of daily processes and network incident flow.
♦ Preparation of High and low level network diagram in Microsoft Visio.
♦ Completion of network projects, troubleshooting, planning installation and management to strict timescales.
Project#2
Program Project: Tech Mahindra Business Services Ltd
Role: Customer Service Engineer Network and Security
Responsibilities:
♦ Responsible for providing support to TMBS network infrastructure.
♦ Monitoring and troubleshooting Network Infra Issue reported.
♦ Pro-active Planning for hardware replacement and IOS upgrade whenever required.
♦ IPS signature upgrade on Cisco ASA firewall.
♦ Daily backup of ACS 4.0 and weekly backup of network devices using KIWI CAT log Tools.
♦ Preparing POA and sharing same with TMBS Operation prior to the activity and co-coordinating with change Team and
operation till activity closure.
♦ Applying modifying rules on Firewall as per requirement from Operation Team.
♦ Preparing, Managing IP Address Schema as per business requirement.
♦ Administering and monitoring daily activities, monitoring performance, taking backups of network devices.
♦ Troubleshoot all networking problems to ensure minimum downtime & maximum availability.
♦ Providing technical support for installation activities and routine troubleshooting of Network Infrastructure.
♦ Responsible for providing basic technical support for installation activities and routine troubleshooting of Network
Infrastructure.
♦ Installation and Maintenance of the Cisco Routers and Switches.
♦ IOS Upgrade for Cisco Devices and Extreme Switches.
♦ IOS Upgrades and Troubleshooting of Cisco WLC and LAP.
♦ Coordination with Cisco TAC for Complete Diagnosis, Providing workaround and complete ownership till Closure.
♦ Providing Solution and Workaround of IOS and hardware based issue for network component.
♦ Log into the call queue and provide telephone support to customer care technicians and fellow field engineers.
♦ Log into the customer relation system to provide technical solutions and updates.

3. ♦ Support the day to day activities on the network related issue and service request.
♦ Address and resolve routine issues assigned by SD support.
♦ Interact with management, upper level support, vendors and customers and provide clarity on the Request or incident
raised.
♦ Interact with other departments to provide information and assistance as necessary.
♦ Clearly define and escalate problems to Tier 2 and 3 Support for issues needing further investigation whenever required.
PREVIOUS EXPERIENCE
Orient Technologies Pvt Ltd. Nov 2009 to Jan 2011 Role: Network
Administrator (L3 NOC)
♦ To undertake I.T Network design and requirement study for Hewlett-Packard Kuala Lumpur Malaysia for 4 month.
Allied Digital Ltd Aug 2008 – Nov 2009
Role: Network Engineer
Worked with IBM as RE at Crisil India Pvt Ltd.
IT Source India pvt ltd. Oct 2007 – July 2008
Role: Customer Support Engineer
Worked with Wipro as RE at 3Globvalservices Pvt Ltd.
EDUCATION / CERTIFICATIONS / TRAININGS ATTENDED
♦ B.A ( English Literature ) from Veer Bahadur Singh Purvanchal University, in may 2004
♦ CCNA 640-802 (Routing and switching) in Aug 2008
♦ CCNP 642-901 Implementing Cisco IP Routing Certification in Dec 2009
♦ CCNP 642-812 Implementing Cisco Multi Network Switch Network Certification in Dec 2009
♦ CCNP 642-832 Troubleshooting and maintain Cisco IP network Certification in Dec 2011
♦ Training on basics of IPv6 technology in Jul 2013.
♦ CCIE 400-101 CCIE Routing and Switching Written in Nov, 2014
Passport No : H4175772
Expiry Date : 19th Feb 2019
Languages known : English, Hindi, Marathi References: Available on request