Formal letter
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The writer is sending a formal letter to complain about a skirt ordered from a catalogue. The skirt arrived dirty and the wrong color. Additionally, customer service representatives were rude when contacted by phone. The writer expresses disappointment and hopes the company will take steps to rectify the situation. Further action is threatened if no response is received.
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The document contains an example of a formal letter of complaint. It is addressed to the manager of a landscaping company from a customer. The letter first introduces the customer and provides the date. It then states the first reason for complaining, which is that a skirt ordered was improperly packaged, dirty, torn, and the wrong color. The letter further complains that customer service representatives were rude. The customer expresses disappointment and states they will take further action if there is no response. The letter closes by saying it is written with faith and includes the customer's signature.
formal and informal letter
This document provides guidelines for writing both formal and informal letters. It explains that formal letters are written to people you do not know personally, such as for business purposes like applying for a job. Informal letters are written to people you know personally, like friends and family. The document then outlines the structure for writing a letter, including starting with the sender and recipient's addresses, using a salutation, writing an introduction stating the purpose, including the body with multiple paragraphs of content, providing a conclusion with closing remarks, and ending with a signature. It provides an example of a complaint letter following this structure.
Application letters
This letter is a job application letter for the position of an accountant that was advertised in "The Wall Street News". The letter introduces the applicant and their qualifications including a degree in accounting and 2 years of experience as an account assistant. Personal qualities of reliability, organization, and ability to work independently are highlighted. The applicant encloses their CV and expresses their willingness to attend an interview.
Letter writing the business letter
Here is a 193-word draft business letter complaining about faulty merchandise:
15 Braeton Close
St Andrew
Jamaica
December 18, 2020
Mr. Andrew Stamp
General Manager
Awful Products Inc.
25 Beecham Road
Kingston 5
Jamaica
Subject: Complaint about faulty television purchased on November 15, 2020
Dear Mr. Stamp,
I am writing to complain about the television I purchased from your store on November 15, 2020. Within two weeks of purchase, the television began making a loud buzzing noise and the screen started flickering. I contacted your customer service department and was told to wait a few more days to see if the issues resolved on
Types of letters
There are two main types of letters - formal letters and informal letters. Formal letters are used for professional purposes and have a prescribed format. Examples include letters to the editor, letters of complaint, letters of enquiry, and letters of placing orders. Informal letters are more personal and are written to friends and family for social purposes like inviting, congratulating, or thanking someone. The document then provides examples and formats for different types of formal letters like letters to the editor, letters of complaint, letters of enquiry, and letters of placing orders.
Format of complaint letter
This document provides the format and guidelines for writing a complaint letter. It includes the necessary sections such as sender's address, date, recipient's address, salutation, subject, body, complimentary close, and signature. The body should include an introduction paragraph describing the issue, details about the problem, how the problem should be resolved, inclusion of any documents, and contact information. Tips are provided such as using a polite tone, introducing yourself, clearly stating the purpose, staying on topic, following the correct format, and checking for errors. An example complaint letter is also provided.
Formal Letter2
Formal letters should follow certain conventions: [1] Be concise and relevant; [2] Check grammar and spelling carefully; [3] Use an appropriate tone. Proper layout includes the sender's address, recipient's address, date, salutation, introduction, body, conclusion, and signature. Open with "Dear Sir/Madam" for unknown recipients or "Dear Mr./Mrs./Ms. [Last Name]" if known. Close with "Yours faithfully" for unknown recipients or "Yours sincerely" for known recipients.
l1l2letterwriting (1).ppt
This document provides guidance on writing formal and informal letters. It indicates that formal letters should be written to people you don't know or organizations, while informal letters are for people you are acquainted with. Guidelines are given for writing a formal letter, including using one side of paper, planning beforehand, and keeping it simple. An example of a formal complaint letter is also included. The document stresses using short sentences and avoiding slang or jargon in formal letters. It concludes with exercises asking the reader to write different types of letters based on a scenario.
Business letter
This document provides an overview of the topics covered in a course on English correspondence, including business letters and letter writing. It discusses the classification of different types of social and business letters, such as employment, invitation, and complaint letters. It also covers the forms and structure of business letters, as well as samples of inquiry, order, and complaint letters. Additionally, it summarizes how to report questions, commands, and requests and use possessive pronouns in indirect speech.
Complaint letters
Here is a 150-word complaint letter about a faulty product purchased online:
Dear Sir/Madam,
I am writing to complain about a smartphone I purchased from your online store last month. The phone was advertised as having a high-quality camera capable of recording videos in HD resolution. However, upon receiving the phone I discovered that the camera is very low quality and pixelated videos cannot be recorded in HD as claimed.
In addition, the phone has been overheating and shutting off randomly which makes it impossible to use for more than 10 minutes at a time. I have tried resetting the phone and contacting customer support for troubleshooting to no avail. The phone is clearly defective yet it was sold to me as a new
Writing formal letters
This document provides instructions and an example for writing a formal letter of complaint. It includes the typical layout of a formal letter with sections for the sender's address, recipient's address, and date. It also provides guidance on addressing the recipient properly depending on whether their name or title is known. The example letter of complaint is addressed "Dear Sir/Madam" and details a problem with an order not being received after two months, requesting the recipient to look into the matter and ensure the items are delivered.
Letter writing
This document provides information about formal vs informal language and letters. It discusses how formal language uses complex sentences, impersonality and avoidance of slang, while informal language uses simpler structures, personal opinions and colloquial vocabulary. It also outlines the differences between formal and informal letters, with formal letters being used for professional correspondence and informal for friends/family. The document then details the format, content, addressing conventions and tone typically used in a formal business letter.
Format of a letter of complaint published
This document provides guidance on writing a letter of complaint, including its typical structure and useful expressions. It outlines that a letter of complaint generally has an introduction explaining the situation, development section detailing the problems in separate paragraphs, and conclusion requesting action. It also provides a sample letter of complaint about unsatisfactory accommodation on a holiday demonstrating these elements.
Presentation on routine letter
The document provides an overview of routine letters and goodwill messages. It discusses how to write effectively using short sentences, active voice verbs, and emphasizing benefits to the reader. The document outlines Guffey's 3x3 writing process of prewriting, writing, and revising. It describes the modified block and block letter styles and provides direct request, reply, and claim letter samples. The samples demonstrate how to request information and action, recommend candidates, and reserve a hotel room for a convention.
businessletter-121216123347-phpapp01 (1).pdf
This document provides guidance on writing business letters, including their typical structure and components. It discusses the header, date, salutation, body, complimentary close, signature, and other standard elements. Guidelines are given for different types of letters depending on whether they contain good, neutral, or bad news. Tips are offered on style, tone, and ensuring letters are clear, complete and courteous communications. Standard formats like block and indented styles are also covered.
Business Letter
This document provides guidance on writing business letters, including their typical structure and components. It discusses the header, date, inside address, salutation, body, complimentary close, signature, and other standard elements. Guidelines are given for different types of letters depending on whether they contain good, neutral, or bad news. Tips are also provided, such as using a clear and professional tone, and proofreading before sending. The overall structure and purpose of a business letter is to communicate formally and effectively between organizations.
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Connectors contrast and purpose
This document provides examples of using connectors to express contrast in sentences. It discusses using "although", "even though", and "though" to introduce clauses that contrast with the main clause. It also discusses using "in spite of" or "despite" with a noun or "-ing" to contrast two ideas. Finally, it gives sample sentences demonstrating the use of various contrastive connectors.
Connectors contrast and purpose
This document provides examples of using connectors to express contrast in sentences. It discusses using "although", "even though", and "though" to introduce clauses that contrast with the main clause. It also discusses using "in spite of" or "despite" with a noun or "-ing" to contrast two ideas. Finally, it gives sample sentences demonstrating the use of various contrastive connectors.
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I wish
The document discusses different ways to use wishes in English based on the tense and subject. It explains that "wish + past simple" is used to talk about present or future situations for yourself, such as "I wish I had more money." "Wish + would/could + infinitive" is used to talk about another person's present actions you want to change, like "I wish you wouldn't borrow money from me." "Wish + past perfect" expresses regret about the past, as in "I wish I hadn't been late."
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This document discusses various quantifiers in English including all, every, most, both, neither and either. It explains that all requires a noun and can be used with plural or uncountable nouns. Most is a determiner that can be used with a noun or noun and adjective. Every indicates frequency and is used with singular countable nouns. Neither and either are used to talk about two options, while both refers to two or more things. The document also covers using none, no and any to talk about zero quantities.
Countable and uncountable nouns
This document discusses countable and uncountable nouns, providing examples of each type and how they are used. It explains that uncountable nouns are used with articles like "the" and "some" but can also stand alone. It also notes that some nouns can be either countable or uncountable depending on their meaning in a given context. Additionally, it covers plural nouns, singular nouns that take plural verbs, and exceptions to regular plural rules for some nouns. Exercises are provided to have the reader identify whether a noun should be singular or plural in different sentences.
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The document discusses the use of articles (a/an, the, no article) in English. It provides rules for when to use a/an, the, or no article with singular and plural nouns, locations, institutions, days/months, occupations, geographical areas, buildings and more. It also includes examples and a short quiz to check understanding of the rules.
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This document provides an overview of how to report speech, questions, commands, and requests using reported or indirect speech. It explains how to change verb tenses and other elements like pronouns, adverbs, and modal verbs when changing direct speech to reported speech. Examples are given for changing statements, questions, commands, and requests from the present or past to the past tense in reported speech.
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Formal letter
- 1. FORMAL LETTER Dear Sir/Madam,
- 2. 22 Downer St NY 6 Your address Sender
- 3. 5th May 2009 5 May 2009 May 5, 2009 May 5th, 2009 Date 22 Downer St NY 6 Your address Sender
- 4. 22 Downer St NY 6 5th May 2009 The manager Green Landscape 23 Marple Road London SW 9 Addressee Your address Sender Date
- 5. 22 Downer St NY 6 5th May 2009 The manager Green Landscape 23 Marple Road London SW 9 Dear Sir/Madam, Salutation/greeting Addressee Your address Sender Date
- 6. 22 Downer St NY 6 5th May 2009 The manager Green Landscape 23 Marple Road London SW 9 Dear Sir/Madam, 1st reason for Writing Introduction I am writing to complain about a skirt I ordered from your catalogue last month. Addressee Date Your address Sender Salutation/greeting
- 7. 22 Downer St NY 6 5th May 2009 The manager Green Landscape 23 Marple Road London SW 9 Dear Sir/Madam, 1st reason for Writing Introduction I am writing to complain about a skirt I ordered from your catalogue last month. Complaints and justifications Firstly, the skirt was not properly packaged. It was dirty and it was not the colour I had asked for. What is more, the people I talked on the phone were really rude and did not attend me properly. Your address Sender Date Salutation/greeting Addressee
- 8. 22 Downer St NY 6 5th May 2009 The manager Green Landscape 23 Marple Road London SW 9 Dear Sir/Madam, 1st reason for Writing Introduction I am writing to complain about a skirt I ordered from your catalogue last month. Complaints and justifications Firstly, the skirt was not properly packaged. It was dirty and it was not the colour I had asked for. What is more, the people I talked on the phone were really rude and did not attend me properly. Suggested actions to be taken I am very disappointed and I hope that steps will be taken to rectify this situation. Date Your address Sender Salutation/greeting Addressee
- 9. 22 Downer St NY 6 5th May 2009 The manager Green Landscape 23 Marple Road London SW 9 Dear Sir/Madam, 1st reason for Writing Introduction I am writing to complain about a skirt I ordered from your catalogue last month. Complaints and justifications Firstly, the skirt was not properly packaged. It was dirty and it was not the colour I had asked for. What is more, the people I talked on the phone were really rude and did not attend me properly. Suggested actions to be taken I am very disappointed and I hope that steps will be taken to rectify this situation. Closing remarks I will take further action if there is no response to this letter. Yours faithfully, Rosario Rosales Date Your address Sender Salutation/greeting Addressee