The document provides instructions and examples for writing a formal complaint letter. It explains that a complaint letter should include an introduction stating the reason for writing, details of the problem or incident, and a conclusion stating what the customer wants the company to do. Tips are given such as using formal language, including a greeting and closing, and rewriting informal sentences into a more formal style. Sample sentences are given and rewritten as examples. Finally, the reader is prompted to write a complaint letter about problems experienced during a hotel reservation.

1. AWT
Ms. Scarlet Rojas

2. Have you ever
complained about a
product?
What happened?

3. Objective: To learn to
write complaint letters
using formal language.

4. What are the parts of a
letter?

5. What are the parts of a
letter?
details
intro
conclusion
closing
signature
salutation
Body letter

6. What is the structure of a
complaint letter?
Says what he wants the company to do.
Describes what happened.
Explains why he is writing the letter.
Body letter

7. WRITING
TIPS
1. Start with Dear, Sir, Madam or Mr. and Ms. and the name of the
person.
2. Finish with Yours faithfully OR
Yours sincerely.

8. WRITING
TIPS
3. Use formal language.
4. Do not use short forms (I’m, You’re, She’s, gonna, ain’t, etc).
5. Write your full name.
● I am writing to complain about…
● I am writing to express my concern
About the fact that…
● I am writing…
● I am enclosing the receipt for your
reference.
● I would be grateful if..

9. Rewrite these informal
sentences into formal.
● I am writing to complain about…
● I am writing to express my concern
About the fact that…
● I am writing…
● I am enclosing the receipt for your
reference.
● I would be grateful if..
1. I’m really upset about my new phone.
1. Please, phone me as soon as possible.
1. Here’s the receipt for you to look at

10. Rewrite these informal
sentences into formal.
● I am writing to complain about…
● I am writing to express my concern
About the fact that…
● I am writing…
● I am enclosing the receipt for your
reference.
● I would be grateful if..
1. I’m really upset about my new phone.
I am writing to complain about my new phone.
1. Please, phone me as soon as possible.
I would be grateful if you could phone as soon as possible.
1. Here’s the receipt for you to look at
I am enclosing the receipt for your reference.

13. YOU HAD A RESERVATION FOR LIMA HOTEL.
YOU HAD THE FOLLOWING PROBLEMS:
● BOOKING INFORMATION
● PROBLEMS WITH FOOD
● NO CLEAN ROOM
YOU ARE GOING TO WRITE A COMPLAINT LETTER
MAKING DETAILS OF YOUR PROBLEMS AND A
POSSIBLE SOLUTION.