The document discusses opportunities for Northwestern Technologies to use social media for marketing and communication. It provides an overview of the current social media landscape in the IT industry, where social media is widely used by companies for customer service, collaboration, and productivity. The document outlines several benefits for Northwestern Technologies, such as improving customer service, establishing themselves as experts in their industry, and improving search engine optimization. It concludes that social media allows for ongoing engagement with customers and failing to adopt an effective social media strategy would miss a major opportunity.
While numerous social media measurement technologies exist, no single tool can adequately measure and provide insights for all social marketing activity. As tools evolve, organizations must persevere by aggregating measures and evaluating results in the context of a Social Marketing Analytics framework.
This document presents Web Analytics Demystified and Altimeter Group’s recommendations for measuring social media. Our hope is that by setting reasonable and realistic expectations, our clients and companies around the world can begin to make better, more objective decisions regarding their own investment in these emerging channels.
Social Revolution: Connecting with Today’s CustomerHubSpot
Salesforce.com’s George Hu and HubSpot’s Brian Halligan discuss how your organization can turn the social revolution into a competitive advantage. View the entire webinar: http://www.hubspot.com/new-webinar-revolutionize-sales-and-marketing/
Based on findings from Altimeter Group's State of Social Business 2013 report, this infographic shows how companies are formalizing, organizing, and growing their social media efforts — yet still lacking an enterprise wide strategic foundation.
Download and read the full report at: http://bit.ly/ssb-2013.
Lithium whitepaper: Hey, Tech! Get Serious About Social Customer EnlistmentLithium
Learn about the current state social for tech and why social customer enlistment is a game-changer. Learn how to get social customers to co-create value with you with
gamification—done right. Get sustainable social strategies from Lithium.
While numerous social media measurement technologies exist, no single tool can adequately measure and provide insights for all social marketing activity. As tools evolve, organizations must persevere by aggregating measures and evaluating results in the context of a Social Marketing Analytics framework.
This document presents Web Analytics Demystified and Altimeter Group’s recommendations for measuring social media. Our hope is that by setting reasonable and realistic expectations, our clients and companies around the world can begin to make better, more objective decisions regarding their own investment in these emerging channels.
Social Revolution: Connecting with Today’s CustomerHubSpot
Salesforce.com’s George Hu and HubSpot’s Brian Halligan discuss how your organization can turn the social revolution into a competitive advantage. View the entire webinar: http://www.hubspot.com/new-webinar-revolutionize-sales-and-marketing/
Based on findings from Altimeter Group's State of Social Business 2013 report, this infographic shows how companies are formalizing, organizing, and growing their social media efforts — yet still lacking an enterprise wide strategic foundation.
Download and read the full report at: http://bit.ly/ssb-2013.
Lithium whitepaper: Hey, Tech! Get Serious About Social Customer EnlistmentLithium
Learn about the current state social for tech and why social customer enlistment is a game-changer. Learn how to get social customers to co-create value with you with
gamification—done right. Get sustainable social strategies from Lithium.
Social media is the modern Pandora’s box: it has had a meteoric rise as a tool to interact and engage with customers, but also a dark underside exposing companies to new types of risk. Almost two-thirds of companies surveyed say that social media is a significant or critical risk to their brand reputation, yet 60% of companies either never train their employees about their corporate social media policies or do so only upon hiring. This report outlines how to be more proactive about managing social media risk through following a detailed four-step process: Identify, Assess, Mitigate, and Evaluate.
Technology management in the age of the customerLithium
Don’t look now, but your company is losing control. Customers are now in the driver’s seat. Learn more by reading this Forrester Report on "Technology Management
In The Age Of The Customer."
MSLGROUP Reputation Impact Indicator Study 2015MSL
MSLGROUP has chosen to take a somewhat atypical approach to the study of reputation. Moving beyond simple rankings, or analyses of ‘drivers’ of reputation alone, we take a more holistic look at how a company must act to build a strong reputation that can facilitate success over time. The result of our research is this, the Reputation Impact Indicator study, part of MSLGROUP’s ongoing efforts to create better knowledge and tools for corporations to better understand how they can influence their reputation.
In the study, we have chosen to look at corporate reputation among a global general public. General public, because how they, as consumers and citizens, view corporations has a substantial and increasingly important impact on how other audiences view them. Global, because we live in an ‘always on’ and ‘on-demand’ world, where different audiences are constantly connected to each other. Today, more than ever, a multistakeholder perspective is necessary.
We hope you enjoy reading it and invite you to share your feedback and tips with us on Twitter @msl_group.
Follow #ReputationImpact on Twitter for insights from the report.
Next Generation Social Media: Alignment of Business Processes and Social Inte...Vinay Mummigatti
As enterprises try to catch up with the social media buzz, many companies are starting to realize that it is difficult to define tangible business outcomes around social media investments. Social intelligence and social analytics are new con- cepts which have the potential to help enterprises move beyond basic marketing and define a goal-oriented strategy around social media.
The next wave of social media investments will be in enterprise programs that are designed to facilitate participation in social media interactions, analyzing the data generated and taking real time actions that govern product, marketing, distribu- tion and pricing processes.
The larger ecosystem of any enterprise includes business partners, employees and customers. Each of these constituents plays an important role in processes that govern innovation, customer experience, collaboration, supply chain, talent management and overall business growth. Social media is emerging as the glue that binds these groups and creates tidal waves that can make or break the fu- ture of any company. The only way organizations can ride this wave successfully is to track the social interactions, derive events and patterns that can lead to business process improvements across different functional areas. Another aspect of social media which is internal to an enterprise is in terms of collaborative busi- ness processes where collective knowledge sharing and decision-making is greatly enhanced through social tools.
Certain emerging trends in technology such as the collaboration between social media and mobile technology providers have created a revolution in the adoption rate of social media. The confluence of social media and mobile technologies is creating upheaval not just in competitive dynamics but also across social and po- litical spheres.
The focus of this paper is to enable organizations to define a strategy around Social Media and tie it to measurable outcomes as defined by core processes that are critical to the survival and growth of any enterprise.
One-in-two mobile owners in the US owns a smartphone, and many more own tablets. As most of these same consumers adapt their personal lifestyle to be “mobile first,” they expect their employers to be there to meet them. With the growing number of personal mobile devices in the hands of users, as well as increasingly remote organizations , there’s a great opportunity for organizations to increase productivity of their employees by allowing the use of these personal devices. Taking this on seems daunting, as IT has less ability to enforce a single standard than ever before. Not taking action, however, and ignoring this trend risks exposing corporate data to public clouds with no visibility on the part of IT. Enforcing a single standard will do a lot to serve all users partially, but none particularly well. "Power to the People: Identify and Empower Your Workforce," the new report by Altimeter Group analyst Chris Silva explores how companies are deploying mobile strategies to meet the the specific needs of their employees and the organization at large.
According to Altimeter Group research, the average enterprise-class company owns 178 social media accounts, while 13 departments—from marketing to customer support to legal-- actively engage in social media.
Yet social media— and as a result, social data— are still largely isolated from business-critical enterprise data sourced from platforms such as Customer Relationship Management, Business Intelligence and market research.
This lack of a holistic view of social signals in the context of other enterprise and external data can lead to partially-informed decisions, missed opportunity, and increased risk and cost, as the organization makes decisions without the benefit of critical input from external constituencies.
In this Altimeter Group research report reflecting input from 35 enterprise-class organizations and technology ecosystem contributors, industry analyst Susan Etlinger lays out an imperative for Social Data Intelligence, identifying key dimensions that organizations must understand, pragmatic steps they can take toward mature integration, and how successful businesses are already using social data in the context of other critical enterprise data to drive measurable value throughout the organization.
Relationship Economics: How Social Media Improves Relationships and the Botto...Brian Solis
The future of business is social and collaborative. Relationships with customers and employees matter more than ever. LinkedIn and Altimeter Group's study found that when businesses empower people with information, trust and relevant content – engagement and sharing become powerful economic engines.
Also includes a list of the "Top 25 Most Socially Engaged Companies"
The Coming Change in Social Media by Social Media TodayElizabeth Lupfer
In a major paradigm shift that is impacting public relations and marketing oranizations, companies are now viewing social media as their front line strategy for customer engagement, immediate contact, and lead generation. This means the software tools we use in the social space will be changing a lot too. This gamebreaker call was based on research developed by our resident trendspotter, Josh Gordon, in Social Media Today's latest free download white paper The Coming Change In Social Media. It's our focus here at Social Media Today to help frame the issues and put them into perspective so that community members can use them as a roadmap and drive the future of social media. Don't get behind the curve.
Amp Agency - The Psychology of Social - February 2012Steven Duque
Once considered a fad, social media has become the epicenter of online experience. Many social media users express a profound connection to sites like Facebook and Twitter, while others prefer smartphone apps like foursquare. Understanding and exploring why social media has such strong behavioral and psychological connections with users can help marketers better identify strategies for outreach, interaction and content creation. In this report, AMP's Insights Lab has partnered with a team of psychologists and consumers to explore the behavioral and psychological philosophies that bond consumers to social media and then translate those principles into business strategies.
A Collection Of Community Management AdviceMarketwired
A curated collection of answers to several community management questions answered by actual community managers.
Brought to you by Marketwire and TheCommunityManager.com
Social media is the modern Pandora’s box: it has had a meteoric rise as a tool to interact and engage with customers, but also a dark underside exposing companies to new types of risk. Almost two-thirds of companies surveyed say that social media is a significant or critical risk to their brand reputation, yet 60% of companies either never train their employees about their corporate social media policies or do so only upon hiring. This report outlines how to be more proactive about managing social media risk through following a detailed four-step process: Identify, Assess, Mitigate, and Evaluate.
Technology management in the age of the customerLithium
Don’t look now, but your company is losing control. Customers are now in the driver’s seat. Learn more by reading this Forrester Report on "Technology Management
In The Age Of The Customer."
MSLGROUP Reputation Impact Indicator Study 2015MSL
MSLGROUP has chosen to take a somewhat atypical approach to the study of reputation. Moving beyond simple rankings, or analyses of ‘drivers’ of reputation alone, we take a more holistic look at how a company must act to build a strong reputation that can facilitate success over time. The result of our research is this, the Reputation Impact Indicator study, part of MSLGROUP’s ongoing efforts to create better knowledge and tools for corporations to better understand how they can influence their reputation.
In the study, we have chosen to look at corporate reputation among a global general public. General public, because how they, as consumers and citizens, view corporations has a substantial and increasingly important impact on how other audiences view them. Global, because we live in an ‘always on’ and ‘on-demand’ world, where different audiences are constantly connected to each other. Today, more than ever, a multistakeholder perspective is necessary.
We hope you enjoy reading it and invite you to share your feedback and tips with us on Twitter @msl_group.
Follow #ReputationImpact on Twitter for insights from the report.
Next Generation Social Media: Alignment of Business Processes and Social Inte...Vinay Mummigatti
As enterprises try to catch up with the social media buzz, many companies are starting to realize that it is difficult to define tangible business outcomes around social media investments. Social intelligence and social analytics are new con- cepts which have the potential to help enterprises move beyond basic marketing and define a goal-oriented strategy around social media.
The next wave of social media investments will be in enterprise programs that are designed to facilitate participation in social media interactions, analyzing the data generated and taking real time actions that govern product, marketing, distribu- tion and pricing processes.
The larger ecosystem of any enterprise includes business partners, employees and customers. Each of these constituents plays an important role in processes that govern innovation, customer experience, collaboration, supply chain, talent management and overall business growth. Social media is emerging as the glue that binds these groups and creates tidal waves that can make or break the fu- ture of any company. The only way organizations can ride this wave successfully is to track the social interactions, derive events and patterns that can lead to business process improvements across different functional areas. Another aspect of social media which is internal to an enterprise is in terms of collaborative busi- ness processes where collective knowledge sharing and decision-making is greatly enhanced through social tools.
Certain emerging trends in technology such as the collaboration between social media and mobile technology providers have created a revolution in the adoption rate of social media. The confluence of social media and mobile technologies is creating upheaval not just in competitive dynamics but also across social and po- litical spheres.
The focus of this paper is to enable organizations to define a strategy around Social Media and tie it to measurable outcomes as defined by core processes that are critical to the survival and growth of any enterprise.
One-in-two mobile owners in the US owns a smartphone, and many more own tablets. As most of these same consumers adapt their personal lifestyle to be “mobile first,” they expect their employers to be there to meet them. With the growing number of personal mobile devices in the hands of users, as well as increasingly remote organizations , there’s a great opportunity for organizations to increase productivity of their employees by allowing the use of these personal devices. Taking this on seems daunting, as IT has less ability to enforce a single standard than ever before. Not taking action, however, and ignoring this trend risks exposing corporate data to public clouds with no visibility on the part of IT. Enforcing a single standard will do a lot to serve all users partially, but none particularly well. "Power to the People: Identify and Empower Your Workforce," the new report by Altimeter Group analyst Chris Silva explores how companies are deploying mobile strategies to meet the the specific needs of their employees and the organization at large.
According to Altimeter Group research, the average enterprise-class company owns 178 social media accounts, while 13 departments—from marketing to customer support to legal-- actively engage in social media.
Yet social media— and as a result, social data— are still largely isolated from business-critical enterprise data sourced from platforms such as Customer Relationship Management, Business Intelligence and market research.
This lack of a holistic view of social signals in the context of other enterprise and external data can lead to partially-informed decisions, missed opportunity, and increased risk and cost, as the organization makes decisions without the benefit of critical input from external constituencies.
In this Altimeter Group research report reflecting input from 35 enterprise-class organizations and technology ecosystem contributors, industry analyst Susan Etlinger lays out an imperative for Social Data Intelligence, identifying key dimensions that organizations must understand, pragmatic steps they can take toward mature integration, and how successful businesses are already using social data in the context of other critical enterprise data to drive measurable value throughout the organization.
Relationship Economics: How Social Media Improves Relationships and the Botto...Brian Solis
The future of business is social and collaborative. Relationships with customers and employees matter more than ever. LinkedIn and Altimeter Group's study found that when businesses empower people with information, trust and relevant content – engagement and sharing become powerful economic engines.
Also includes a list of the "Top 25 Most Socially Engaged Companies"
The Coming Change in Social Media by Social Media TodayElizabeth Lupfer
In a major paradigm shift that is impacting public relations and marketing oranizations, companies are now viewing social media as their front line strategy for customer engagement, immediate contact, and lead generation. This means the software tools we use in the social space will be changing a lot too. This gamebreaker call was based on research developed by our resident trendspotter, Josh Gordon, in Social Media Today's latest free download white paper The Coming Change In Social Media. It's our focus here at Social Media Today to help frame the issues and put them into perspective so that community members can use them as a roadmap and drive the future of social media. Don't get behind the curve.
Amp Agency - The Psychology of Social - February 2012Steven Duque
Once considered a fad, social media has become the epicenter of online experience. Many social media users express a profound connection to sites like Facebook and Twitter, while others prefer smartphone apps like foursquare. Understanding and exploring why social media has such strong behavioral and psychological connections with users can help marketers better identify strategies for outreach, interaction and content creation. In this report, AMP's Insights Lab has partnered with a team of psychologists and consumers to explore the behavioral and psychological philosophies that bond consumers to social media and then translate those principles into business strategies.
A Collection Of Community Management AdviceMarketwired
A curated collection of answers to several community management questions answered by actual community managers.
Brought to you by Marketwire and TheCommunityManager.com
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In this demo, we will present how to use Cloudify to configure, deploy, and orchestrate the lifecycle of Fortigate and other VNFs. This real-world example will demonstrate how one Cloudify Manager can be used to orchestrate the VNFs with OpenStack, on ETX devices, in multiple locations anywhere in the world. We will also show how auto-scaling and self-healing operations can be executed when the need arises.
Primer on DNS tunneling used as a vector for data theft via malware and insider threats with mitigation techniques and pointers on improving outbound DNS security architecture.
Handouts to help you prepare for programming/coding/algorithm interview + behavioral interview questions + product management questions, especially at the top tech companies.
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1. Created for Northwestern Technologies
Introduction
Social Media in the Corporate World
Current Social Media Landscape In the IT Industry
Opportunities and Benefits for Northwestern Technologies
Conclusion
2. Social media marketing is a developing field, and the standards for success are
still being measured and fine tuned.
Social media thrives because people enjoy talking to each other. The loyalty of
current customers may convince them to market a brand indirectly by telling
friends and family about a product or service.
The “social” component of social media has been part of human interactions since
the dawn of time. People are inherently social creatures to some extent. Initially,
social interactions were limited to in-person meetings, then mail and letters, then
telephones, then email.
What has changed is the media by which people are able to express social
impulses. As technology has advanced, so have the media available for social
behavior.
Created for Northwestern Technologies
Introduction
3. Businesses that engage in the conversation are more likely to gain
recommendations on social sites because they are at the front of people’s minds. In
addition, following the 80-20 rule, it can be assumed that 80% of a company’s
business will come from 20% of its customers.
“social media,”
The underlying premise of social media—that people are social and want to
connect with other people—has been stable over time. The difference is that
people are now able to connect with each other in a more efficient and scalable
way providing new and attractive means for people to interact.
Social networks are becoming diverse, with users spanning all age and income
brackets. This diversity means that businesses willing to take a look, can find
their target consumers on social media sites.
.
Created for Northwestern Technologies
Introduction
4. The impact on business. According to ComScore, there are almost 25 billion
online searches each month. Regardless what industry, people are searching for
information about products and brand reputation to help guide their purchase.
Search is the number one resource used when looking for information about a
product online,
Social media marketing is not really new. It is based on social, behavioral, and
economic concepts that have been around for many years, but new technology
and media are changing the role those concepts play in modern marketing efforts.
The newest aspect of social media is the technology which enables open and
transparent online conversations.
.
Created for Northwestern Technologies
Social Media in the Corporate World
5. Companies around the globe are embracing and adapting social media for many different
intentions: customer service, marketing, internal communications, public relations or
corporate social responsibility, etc.
It is now a reality that social media is changing the way stakeholders and companies
communicate daily, providing opportunities for collaboration and participation, interactivity,
and engagement.
Therefore, social media is conceived today in the corporate world as a strategic
communication partner, driving new and unique possibilities for organizations to engage
stakeholders in conversations.
We are witnesses of a new digital era where consumers are becoming active users rather than
passive individuals, changing dramatically how society operates.
social media is a strategic tool for corporate communication that can enhance stakeholder
participation and engagement. (Vasquez, 2011)
.
Created for Northwestern Technologies
Social Media in the Corporate World
6. The latest end-user data from Frost & Sullivan. In our most recent survey of 200
C-level executives in North America, we asked about their current usage and near-
term plans for enterprise communications, including enterprise social software.
Sixty-nine percent of respondents told us they are aware of social media, placing it
ahead of telepresence, VoIP, shared team spaces, soft phones, and even unified
communications and unified messaging.
Almost half of the respondents say social media is used within the organization,
and 41 percent use the technology personally.
Among executives who report social software in use within their company, 67
percent say it is used extensively at all levels of the organization, and another 26
percent say it is used mainly by senior management.(Turek, 2011)
.
Created for Northwestern Technologies
Current Social Media Landscape In the IT Industry
7. Of those executives who personally use social media tools, 51 percent do so daily.
Respondents were very clear on why social media is valuable. First up: "improving
customer service," which 24 percent of CXOs listed as the top reason for using the
technology.
That's followed by "improving collaboration and productivity across
geographically dispersed teams" (20 percent) and "enhancing employee mobility"
(10 percent).
Of those who intend to expand their use of enterprise social software, the vast
majority expect it to improve customer service; others hope it will accelerate
decision making and support corporate environmental goals.
Created for Northwestern Technologies
Current Social Media Landscape In the IT Industry
8. So what are the key IT trends of the next half decade?
Editor-in-Chief of CIO Magazine, Maryfran Johnson dubbed the "Big Five", the
biggest technology influences of the next half decade.
This includes next-gen mobility, social media (or more specifically social
business), cloud computing, consumerization and big data.
Those five are at top of the list for what organizations need to be planning in their
current strategies and roadmaps as they update and modernize, as well as
(hopefully) out-innovate their competitors.
Social media is now a growing component of enterprise communication and
collaboration, According to the 2009 CMO Survey, currently “marketers spend 3.5
percent of their budget on social media, but that number is expected to grow to 6.1
percent over the next 12 months and 13.7 percent in the next five years.
Created for Northwestern Technologies
Current Social Media Landscape In the IT Industry
9. People increasingly link to a company’s website and social media properties
Search engines tend to favor the sites with the greatest number of inbound links
from well-respected sites by ranking them higher in search results.
Studies show that approximately 90% of traffic to a website comes via search
engines and that search engines handle “more than half of all the E-commerce
transactions. “by providing product information for complex purchases, especially
in the business-to-business (B2B) space, a company can establish itself as a
valuable contributor to a sizeable community. In fact “81 percent of the B2B
companies using social media maintain a presence on social media sites, versus
67 percent of the B2C companies surveyed [by eMarketer].”
Created for Northwestern Technologies
Opportunities and Benefits for Northwestern Technologies
10. Many companies have trouble determining if social media marketing is right
for their specific industry or business.
Although business-to-consumer (B2C) online sales continue to grow rapidly,
business-to-business (B2B) transactions are increasingly moving online; some
CEOs and sales experts think that the majority of B2B transactions may
eventually be done over the Internet.
It is a common misconception that B2B firms can benefit little from social
media marketing. However, B2B firms, like B2C companies, are made up of
people who use social media. Hence, social media marketing is just as
relevant to them as to B2C firms.
Created for Northwestern Technologies
Opportunities and Benefits for Northwestern Technologies
11. There is no conclusion. Social Media does not have an end date. It is an ongoing
conversation between the advertiser and the customer.”
Social media involves “two-way communication to an audience that is interested
in your brand.
There is no deadline with Social Media business. It is an ongoing process of
customer service and relationships and leads to improved customer satisfaction.
Failing to take advantage of the enormous possibilities that social media has for to
offer NW Technologies would be missing a great opportunity to start a one on one
relationship with your customers.
We help companies of all sizes to develop and implement a strategies to become a
company that has adopted social media intelligently and effectively, in a way that
does not compromise the company's primary obligations as a corporation.
Created for Northwestern Technologies
Conclusion
12. While the conversational and engagement values of social media are well
understood, many social media theorists often overlook the realities faced by the
large corporation, like accountability to shareholders and regulators, and how
these factors cannot be overlooked in corporate social media adoption.
Using case studies and analysis of available social media tools, and proven
corporate social media strategies, we can help corporate communicators
understand the new communications landscape, the power of social media, and
how to adopt it intelligently in a corporate environment.
Appropriate strategies can be designed to achieve these goals. As such, the process
of setting goals and determining strategies is crucial for success in the field of
social media marketing.
Thank you for your Time and let BrandBuilders help you with your future social
media campaigns.
Created for Northwestern Technologies
Conclusion
13. Social Media as a strategic tool for Corporate Communication. Lina Margarita
Gomez Vasquez, 2011
http://www.academia.edu/1201760/Social_media_as_a_strategic_tool_for_corpora
te_communication
Justifying the Cost of Social Media in the Enterprise
http://www.nojitter.com/blog/229219010
Melanie Turek February 21, 2011
http://www.zdnet.com/article/the-big-five-it-trends-of-the-next-half-decade-
mobile-social-cloud-consumerization-and-big-data
Created for Northwestern Technologies
References