The document discusses how social media is increasingly being used in business and how this will affect Northwestern Technologies. It notes that the number of social media users, especially younger generations, is growing rapidly and will continue to do so. This means that customers will discuss and share information about companies on social media even if those companies don't have official social media presences. The document recommends that Northwestern Technologies create social media accounts to reach new audiences and promote loyalty among existing customers by engaging with them on social platforms.