1. REMY BOLDEN
524C Waters Edge Dr.
Newport News VA.23606
(757) 327-1107
remymartin1978@gmail.com
A skilled Purchasing Agent with Customer Service Supervisory experience, that oversees and coordinates purchasing
activities, including supplier selection, contracts, quality and cost control and receiving of goods. Highly organized and
detailed oriented professional; providing thorough and skillful support to customers and staff alike. Skilled at learning
new concepts quick, work extremely well under pressure and the ability to communicate ideas clearly and effectively.
PROFESSIONAL
EXPERIENCE
SENTARA CARPLEX HOSPITAL, HAMPTON, VA
Financial Counselor, September 2015 – Present
 Accurately and efficiently register patients for outpatient procedures with positive patient
identification
 Obtain required signatures and provide general information regarding hospital policies,
registrations procedures, benefits, patient rights, and patient financial responsibilities.
 Responsible for accurate information collection, and providing excellent customer service.
 Conduct patient interviews in courteous and confidential manner, update patient
demographics, insurance and financial information.
 Accurately enter all information in ADT system, completing all necessary paperwork.
 Review physician orders for completeness and accuracy. Scan all patient identification
documents, consents, insurance cards and photo id’s into the document imaging system.
Print all patient documents including bracelets, face sheet’s and labels.
 Verifies insurance eligibility and benefits for all applicable insurance companies utilizing
the
 Electronic insurance verification system, collects co-insurance and/or co-pay amounts.
 Training new hires for outpatient registration
 Communicates with patients and/or physician offices to obtain insurance
information. Interviews, completes applications, obtains necessary verification and
follows up in order to assist patients with medical assistance applications.
 Assist patients with enrolling in the Marketplace Insurance
MDR SPECIALTY DISTRIBUTION CORPORATION, NEWPORT NEWS, VA.
Administrative Assistant, August 2014 – September 2015
 Accounts Receivable
 Maintaining customer invoices and packing list
 Emailing/Faxing invoices to customers
 Assisting customers on ship dates and tracking for their orders
 Assist customers on issues with the shipments received (i.e. Damages, Shortages) via
phone and email
 Collections on short pays and past due invoices
 Maintaining Report & Collate tracking and ship dates and compile in a report to the
customer
 Maintaining discrepancies that the customer enters for shortages,damages and overages

2. PERFECT COMMERCE, NEWPORT NEWS, VA.
Customer Service Representative Supervisor,September 2008 – June 2014
 Procurement of Domestic & Internationally for IBM, Applied Materials, John Deere &
Freescale
 Negotiate prices of products with different vendors to obtain the best cost for the customer
 Negotiate terms with suppliers
 Loading suppliers in the database
 Preparing invoices received from vendors,matching the invoices to the correct purchase
orders and verifying that the invoice pricing is correct before turning into Accounting to
remit payment
 Place purchase orders (Domestic & International) with different vendors on behalf of our
customers IBM, John Deere, Applied Materials, Freescale & Henkel
 Resolve escalated issues with the customer and the supplier in reference to orders
submitted on behalf of our customers IBM, John Deere, Applied Materials, Freescale &
Henkel
 Manage reports for management (Aging Reports, Month Reports, Variance Reports, Daily
Totals)
 Assist my team and management in day to day operations
 Coordinate daily, weekly & monthly team meetings
 Assist with development of new software to improve the customer service team with day
to day task
 Assist as a liaison between the customer service department and other departments within
the company
 Assist with any technical support issues for Honeywell Asia Pacific region
 Provide administrative support for Honeywell Asia Pacific region
 Provide E-Procurement support for the International Suppliers
 Provide training support for the International suppliers on the applications
 Resolve all level 1 customer support issues via email and telephone for all Honeywell
buyers and suppliers
 Appropriately escalate, track and document all issues in the tracking systemwithin SLA
requirements
 Team Lead/Manager
EDUCATION
 High School Diploma – City as Schools Magnet School
 Excelling as a Manager or Supervisor Certificate – SkillPath
 Certified Marketplace Counselor
ADDITIONAL
SKILLS
Excel, Microsoft Word, Quickens Basic 99, Windows 98 & XP, FMS400, Masterlink, Ensemble, Procare, N
View, SSI, Outlook, Quattro Pro, A4 Medical System, Internet, DynaPro, UA Business Software, Adobe
Reader, Cisco, Sage MAS500, Microsoft Dynamics GP, ASC Software, Emdeon, AHIQA/EPIC.
References Available Upon Request