1. ANDREA SHIELDS
628 Windsor Road
Savannah, GA 31419
(912) 503-5250
andrea.l.shields@gmail.com
ADMINISTRATIVE SKILLS
— Proficient in Microsoft Works Suite
— Familiar with medical terminology
— Professional Demeanor & Attitude
— Accounting experience
— Medical office procedures
— Medical law & ethics
— Strong organizational & analytical skills
— Patient Scheduling
— Enthusiastic Employee
— HIPAA Compliance
— Medical billing and coding
— Medical insurance applications &
procedures
— Excellent customer service skills
EDUCATION
Virginia College Online - Birmingham, AL
 Associate’s Degree in Healthcare Reimbursement September 2015
Willsey Institute – Staten Island, NY
 Certified Nurse’s Assistant December 1998
PROFESSIONAL EXPERIENCE
Savannah Allergy Associates – Savannah, GA June to September 2015
Healthcare Reimbursement Externship (180+ Hours)
Responsibilities included: checked patients in/out; accepted payments; scheduled follow-up appointments;
entered encounter forms and performed batching; completed appointment reminders; followed-up on
denied claims; printed allergy injection forms; verified insurance benefits; navigated Health Pac system;
pulled patients’ charts as needed and refiled them as necessary
Old Navy – Savannah, GA May 2015 to Present
Sales Representative
Responsibilities include: set expectations for customer service by providing prompt and courteous
service; educate customers in the benefits of registering for an Old Navy credit card; prioritize assisting
customers over all tasks; operate cash register and handle monetary transactions; greet and acknowledge
each customer as they enter the store; ensure basic and seasonal merchandise replenishment
Home Daycare – Savannah, GA July 2011 to Present
Home Daycare Provider
Responsibilities included: maintained records on individual children; taught children vital skills; multi-
tasked between different age levels and the needs of each child; planned and applied activities to meet the
emotional, bodily, intellectual, and social needs of each child; provided playing equipment and toys to
children; ensured children’s play area is clean and well maintained; kept parents informed of each child’s
development
Gap – Savannah, GA July 2003 to October 2010
Shipment Clerk & Sales Representative
Responsibilities included: greeted customers; assisted customers with decisions regarding their purchases;
performed location searches for any items not found on the sales floor; educated customers in the benefits
of registering for a Gap credit card; set-up and opened accounts; assisted with inventory management
CVS Pharmacy – Savannah, GA July 2003 to October 2010

2. Overnight Cashier/Shipment Clerk
Responsibilities included: regularly placed products for customers; made appropriate price changes;
handled cash and reconciled cash register; provided excellent customer service to each customer;
confirmed story was prepared for the morning shift