Finding your
web content balance
Lisa Maria Martin | Cause Camp | April 4, 2014
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How’s your
website doing?
Too much stuff?
Overlooked pages?
Inconsistent messages?
Outdated formats?
Total and utter chaos?
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Content strategy
can help.
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What is content?
Content is all your stuff.
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Content
FunctionalityDesign
(swell
websites)
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What is strategy?
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Strategy is thinking through
what it would take to achieve
what you want & assessing
whether it’s realistic to try.
- Roger L. Martin
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So what is
content strategy?
It’s a framework
for developing
useful, usable
web content.
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How do we do that?
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1. Blood
4. Cake
2. Sweat
3. Tears
Gratuitous cake photo.
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Create an
engaged & sustainable
strategy by considering
three factors:
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1. Purpose
2. People
3. Process
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Purpose
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You have a
purpose.
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Your audience has a
purpose.
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Your content needs a
purpose.
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Purposeful content
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Purposeful content
supports what you want
& what they want
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Purposeful content
provides context
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Purposeful content
drives action
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You can tell a lot about an
organization from its
homepage.
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Content should
help others support
your mission.
Bottom line:
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People
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You cannot undertake a large
content program without
having a significant impact on
your people and processes.
- Kristina Halvorson
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Your content strategy
must take your people
into account.
1. Your content
needs shepherds.
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What are the roles?
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Who writes?
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Who edits?
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Who reviews?
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Who uploads?
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Who archives?
Who is responsible?
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The answer cannot be
“no one.”
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The answer cannot be
“everyone.”
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Give a man the secure
possession of a bleak rock,
and he will turn it into a
garden; give him nine years
lease of a garden, and he will
turn it into a desert.
- Arthur Young
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Lack of specific
ownership will derail you.
2. Your shepherds
need support.
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You can only have the
content that your team
can maintain.
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Otherwise you get
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Otherwise you get
abandoned channels
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Otherwise you get
inefficient maintenance
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Otherwise you get
very stressed out
Do not bite off more
than you can chew.
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Choose quality
over quantity.
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Fit content plans to your
team’s size, budget,
& workload.
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If it doesn’t work for the
people who do the work,
it doesn’t work.
Bottom line:
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Process
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Plan
Create
PublishMaintain
Analyze The
Content
Lifecycle
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Plan
Create
PublishMaintain
Analyze
Use this
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Plan
Create
PublishMaintain
Analyze To think
through
this
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What do you have to do
to move content through
the cycle?
Start with your purpose.
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• What are your goals?
• Who is your site for?
• What do they need?
Take stock.
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• What can you use?
• What’s weighing you down?
• What’s missing?
Look at your workflow.
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• Who is involved?
• Where are the bottlenecks?
• Where do you need to flex?
Launch is just the start.
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• What will you measure?
• How will you measure?
• What will you change?
Keep going.
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Websites are not
“set it and forget it.”
Websites need care and feeding.
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Plan for every phase of
the content cycle.
Bottom line:
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Voila! Balanced content.
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Right?
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That’s the ideal scenario.
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But things aren’t always
ideal.
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If you can’t overhaul
your entire website,
what can you do?
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Start where you are.
Use what you have.
Do what you can.
- Arthur Ashe
Recognize your limitations.
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(That’s how you’ll
flourish.)
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What can you do within
your constraints?
1) Break it into pieces.
2) Determine your priorities.
3) Fix just one thing.
4) Stay balanced.
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Plan content that ties
back to your purpose.
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Plan content that
you can maintain.
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Plan content for launch
and beyond.
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Questions?
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Resources
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Content Strategy for
the Web
Kristina Halvorson &
Melissa Rach
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Content Strategy at
Work
Margot Bloomstein
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Content Everywhere
Sara Wachter-Boettcher
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Thank you!

Finding Your Web Content Balance