This presentation seeks to help program leaders and managers prioritize financial sustainability and also provides ideas on how to achieve financial sustainability of Public Benefit organizations
ReadySetPresent (Customer Service PowerPoint Presentation Content): 100+ PowerPoint presentation content slides. Knowing what your customer wants and needs is the number one factor to excellent customer service. Only by improving one’s customer service can your business develop. Customer Service PowerPoint Presentation Content slides include topics such as: understanding the basics of effective customer service, knowing customer wants and expectations, the 4 steps to super service, 10+ slides on what to say and addressing excuses, 10+ slides on implementing a program and examining behaviors, 7 practical steps to customer service, 30 slides on performance standards and quality, looking to the future, Q& A’s, 5 slides on increasing customer satisfaction, the top ten customer complaints, the five most common customer requests, 4 steps to super service, how to's and more!
Going the extra mile is about going above and beyond and getting more than you thought you were paying for or expecting.
Golden Rule – You only have one chance to make a first impression!
Looking for customized in-house training sessions that fit your needs, particularly in the Philippines? Please send me an email at clarencegapostol@gmail.com or WhatsApp +971507678124. When your request is received I will follow up with you as soon as possible.Thank you!
Market Analysis Techniques And Methods PowerPoint Presentation Slides SlideTeam
Our pre built market analysis techniques and methods slide presentation is the helping hand you need to explain your next market analysis business plan. With help of PowerPoint presentation slides included in this PPT sample you can brief your employees about market research and market strategy analysis done by you. Using this market research methods PPT model you can also share insights with employees about how the market is doing so as to perfrom better in the business. Apart from this, this research techniques PowerPoint presentation supports to underline other closely related concepts like pricing strategies, asymmetric competition, business model, SWOT analysis, market trends, risk analysis etc. Innovative presentation slides like industry size, understanding the target market, industry cost structure, distribution channels, market share of competitors etc. makes this PPT slide show even more amazing. Best thing here is that you can contact our graphic designers to get customized pictorial show. So, what holding you back? It's time to visualize your next market research techniques PowerPoint show. Just click and get started. Spruce up your act with our Market Analysis Techniques And Methods PowerPoint Presentation Slides. Keep your listeners glued to their seats with your exciting ideas.
ROI Calculation Powerpoint Presentation SlidesSlideTeam
Highlight your financial business data in a professional way with our ROI calculation PPT template. Our dedicated designing team has made this brilliant Presentation possible. Representing the data can sometimes be problematic as you need to ensure that all the information is shown way which is easily understandable by your audience. Our ROI calculation PowerPoint slideshow consists of ready-made PPT slides with graphics, icons and visuals to represent your important financial numbers and statistics. Return on investment is a measurement of efficiency in converting your business investment into profit. Therefore, it is vital to projecting whether a business venture is worthwhile and what adjustments to make once a company is active. The content is extensively researched, and designs are professional in this ROI calculation Presentation deck. So, create the proper datasheets, tables and charts for your financial data and then work towards analyzing it. Download the slideshow now. Our ROI Calculation Powerpoint Presentation Slides are reviewed from day to day. They are designed to keep you in front. https://bit.ly/3l9UFau
ReadySetPresent (Customer Service PowerPoint Presentation Content): 100+ PowerPoint presentation content slides. Knowing what your customer wants and needs is the number one factor to excellent customer service. Only by improving one’s customer service can your business develop. Customer Service PowerPoint Presentation Content slides include topics such as: understanding the basics of effective customer service, knowing customer wants and expectations, the 4 steps to super service, 10+ slides on what to say and addressing excuses, 10+ slides on implementing a program and examining behaviors, 7 practical steps to customer service, 30 slides on performance standards and quality, looking to the future, Q& A’s, 5 slides on increasing customer satisfaction, the top ten customer complaints, the five most common customer requests, 4 steps to super service, how to's and more!
Going the extra mile is about going above and beyond and getting more than you thought you were paying for or expecting.
Golden Rule – You only have one chance to make a first impression!
Looking for customized in-house training sessions that fit your needs, particularly in the Philippines? Please send me an email at clarencegapostol@gmail.com or WhatsApp +971507678124. When your request is received I will follow up with you as soon as possible.Thank you!
Market Analysis Techniques And Methods PowerPoint Presentation Slides SlideTeam
Our pre built market analysis techniques and methods slide presentation is the helping hand you need to explain your next market analysis business plan. With help of PowerPoint presentation slides included in this PPT sample you can brief your employees about market research and market strategy analysis done by you. Using this market research methods PPT model you can also share insights with employees about how the market is doing so as to perfrom better in the business. Apart from this, this research techniques PowerPoint presentation supports to underline other closely related concepts like pricing strategies, asymmetric competition, business model, SWOT analysis, market trends, risk analysis etc. Innovative presentation slides like industry size, understanding the target market, industry cost structure, distribution channels, market share of competitors etc. makes this PPT slide show even more amazing. Best thing here is that you can contact our graphic designers to get customized pictorial show. So, what holding you back? It's time to visualize your next market research techniques PowerPoint show. Just click and get started. Spruce up your act with our Market Analysis Techniques And Methods PowerPoint Presentation Slides. Keep your listeners glued to their seats with your exciting ideas.
ROI Calculation Powerpoint Presentation SlidesSlideTeam
Highlight your financial business data in a professional way with our ROI calculation PPT template. Our dedicated designing team has made this brilliant Presentation possible. Representing the data can sometimes be problematic as you need to ensure that all the information is shown way which is easily understandable by your audience. Our ROI calculation PowerPoint slideshow consists of ready-made PPT slides with graphics, icons and visuals to represent your important financial numbers and statistics. Return on investment is a measurement of efficiency in converting your business investment into profit. Therefore, it is vital to projecting whether a business venture is worthwhile and what adjustments to make once a company is active. The content is extensively researched, and designs are professional in this ROI calculation Presentation deck. So, create the proper datasheets, tables and charts for your financial data and then work towards analyzing it. Download the slideshow now. Our ROI Calculation Powerpoint Presentation Slides are reviewed from day to day. They are designed to keep you in front. https://bit.ly/3l9UFau
Marketing is the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large
Services marketing is a sub-field of marketing, The promotion of economic activities offered by a business to its clients. Service marketing might include the process of selling telecommunications, health treatment, financial, hospitality, car rental, air travel, and professional services.
Customer service is a necessary part of any job. There are some important parts to dealing with customers, and for handling the situation when someone is angry.
This is a compilation of introductory notes on Service Marketing with emphasis on meaning, evolution, universal nature of services, challenges to delivering services and finally basic insights into 7Ps of marketing from the perspectives of marketing of services.
Chapter 14 of Permaculture, A Designer's Manual often gets short shrift or lost among all the focus on the technical perfecting of permaculture. At the We Are All Farmers Permaculture Institute we take the call to action for creating nodes of permanence and working to foster community very seriously. In short, though deep technical knowledge is necessary for permaculture technical practice, culture is not culture without people. The hard work of creating regenerative community is essential to providing a foundation for carrying permaculture practice forward. Moreover, how can people afford to continue permaculture practice? What level of responsibility do you have in your community? This presentation outlines lessons learned in the context of the American non-profit community and examines business models, structures, marketing, etc. essential for a non-profit, if non-profit supported permaculture is a model you wish to pursue.
Marketing is the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large
Services marketing is a sub-field of marketing, The promotion of economic activities offered by a business to its clients. Service marketing might include the process of selling telecommunications, health treatment, financial, hospitality, car rental, air travel, and professional services.
Customer service is a necessary part of any job. There are some important parts to dealing with customers, and for handling the situation when someone is angry.
This is a compilation of introductory notes on Service Marketing with emphasis on meaning, evolution, universal nature of services, challenges to delivering services and finally basic insights into 7Ps of marketing from the perspectives of marketing of services.
Chapter 14 of Permaculture, A Designer's Manual often gets short shrift or lost among all the focus on the technical perfecting of permaculture. At the We Are All Farmers Permaculture Institute we take the call to action for creating nodes of permanence and working to foster community very seriously. In short, though deep technical knowledge is necessary for permaculture technical practice, culture is not culture without people. The hard work of creating regenerative community is essential to providing a foundation for carrying permaculture practice forward. Moreover, how can people afford to continue permaculture practice? What level of responsibility do you have in your community? This presentation outlines lessons learned in the context of the American non-profit community and examines business models, structures, marketing, etc. essential for a non-profit, if non-profit supported permaculture is a model you wish to pursue.
Presentation and live webinar hosted by California Community Foundation for donors interested in assisting their favorite nonprofits in capacity building.
You can also view the webinar at our YouTube page www.youtube.com/CalfundTV!
The Community Foundation for Palm Beach and Martin Counties, in partnership with Allegany Franciscan Ministries, conducted the 2nd Annual Nonprofit Survey to gather data regarding the needs in the community, the state of nonprofits and how best funders could be of assistance. Respondents were asked about their current challenges, the impact the economic downturn has had on the services they offer and their most pressing funding needs. Here are results related to Central and Western Palm Beach County.
Inside out finance issue-Indigo Article Page 14-17Loren Treisman
This is the Bertha Centre for Social Innovation's (University of Cape Town, Graduate School of Business) Magazine Inside:Out. This series looks at innovative financing for social enterprises and includes an article by me on pages 14-17 which explores why Indigo Trust is willing to take high risks across a diverse social portfolio.
Sustaining Impact_ The Strategic Significance of Endowment Giving for Long-Te...Saumil Ambani
Moreover, endowment giving enables donors to leave a lasting legacy that extends far beyond their lifetime. By establishing an endowment fund, donors can ensure that their support continues to make a meaningful impact for generations to come, supporting causes and organizations that align with their values and passions. Whether it's funding scholarships for deserving students, preserving cultural heritage, or advancing scientific research, endowment giving allows donors to leave behind a legacy of lasting significance.
At the recent Place Matters conference in Washington, D.C., David Williams, PhD, the Norman Professor of Public Health at the Harvard School of Public Health and staff director of the reconvened Robert Wood Johnson Foundation Commission to Build a Healthier America, talked about the need for cooperation between the community development industry and health leaders.
“Community development and health are working side by side in the same neighborhoods and often with the same residents but often don’t know each other or coordinate efforts.”
Artificial intelligence (AI) offers new opportunities to radically reinvent the way we do business. This study explores how CEOs and top decision makers around the world are responding to the transformative potential of AI.
Senior Project and Engineering Leader Jim Smith.pdfJim Smith
I am a Project and Engineering Leader with extensive experience as a Business Operations Leader, Technical Project Manager, Engineering Manager and Operations Experience for Domestic and International companies such as Electrolux, Carrier, and Deutz. I have developed new products using Stage Gate development/MS Project/JIRA, for the pro-duction of Medical Equipment, Large Commercial Refrigeration Systems, Appliances, HVAC, and Diesel engines.
My experience includes:
Managed customized engineered refrigeration system projects with high voltage power panels from quote to ship, coordinating actions between electrical engineering, mechanical design and application engineering, purchasing, production, test, quality assurance and field installation. Managed projects $25k to $1M per project; 4-8 per month. (Hussmann refrigeration)
Successfully developed the $15-20M yearly corporate capital strategy for manufacturing, with the Executive Team and key stakeholders. Created project scope and specifications, business case, ROI, managed project plans with key personnel for nine consumer product manufacturing and distribution sites; to support the company’s strategic sales plan.
Over 15 years of experience managing and developing cost improvement projects with key Stakeholders, site Manufacturing Engineers, Mechanical Engineers, Maintenance, and facility support personnel to optimize pro-duction operations, safety, EHS, and new product development. (BioLab, Deutz, Caire)
Experience working as a Technical Manager developing new products with chemical engineers and packaging engineers to enhance and reduce the cost of retail products. I have led the activities of multiple engineering groups with diverse backgrounds.
Great experience managing the product development of products which utilize complex electrical controls, high voltage power panels, product testing, and commissioning.
Created project scope, business case, ROI for multiple capital projects to support electrotechnical assembly and CPG goods. Identified project cost, risk, success criteria, and performed equipment qualifications. (Carrier, Electrolux, Biolab, Price, Hussmann)
Created detailed projects plans using MS Project, Gant charts in excel, and updated new product development in Jira for stakeholders and project team members including critical path.
Great knowledge of ISO9001, NFPA, OSHA regulations.
User level knowledge of MRP/SAP, MS Project, Powerpoint, Visio, Mastercontrol, JIRA, Power BI and Tableau.
I appreciate your consideration, and look forward to discussing this role with you, and how I can lead your company’s growth and profitability. I can be contacted via LinkedIn via phone or E Mail.
Jim Smith
678-993-7195
jimsmith30024@gmail.com
Oprah Winfrey: A Leader in Media, Philanthropy, and Empowerment | CIO Women M...CIOWomenMagazine
This person is none other than Oprah Winfrey, a highly influential figure whose impact extends beyond television. This article will delve into the remarkable life and lasting legacy of Oprah. Her story serves as a reminder of the importance of perseverance, compassion, and firm determination.
The case study discusses the potential of drone delivery and the challenges that need to be addressed before it becomes widespread.
Key takeaways:
Drone delivery is in its early stages: Amazon's trial in the UK demonstrates the potential for faster deliveries, but it's still limited by regulations and technology.
Regulations are a major hurdle: Safety concerns around drone collisions with airplanes and people have led to restrictions on flight height and location.
Other challenges exist: Who will use drone delivery the most? Is it cost-effective compared to traditional delivery trucks?
Discussion questions:
Managerial challenges: Integrating drones requires planning for new infrastructure, training staff, and navigating regulations. There are also marketing and recruitment considerations specific to this technology.
External forces vary by country: Regulations, consumer acceptance, and infrastructure all differ between countries.
Demographics matter: Younger generations might be more receptive to drone delivery, while older populations might have concerns.
Stakeholders for Amazon: Customers, regulators, aviation authorities, and competitors are all stakeholders. Regulators likely hold the greatest influence as they determine the feasibility of drone delivery.
The Team Member and Guest Experience - Lead and Take Care of your restaurant team. They are the people closest to and delivering Hospitality to your paying Guests!
Make the call, and we can assist you.
408-784-7371
Foodservice Consulting + Design
2. 1. To demystify financial sustainability. (Definition)
2. To explore the history, and justification for
financial sustainability
3. To explore different fundraising strategies.
4. Steps to develop a financial sustainability
5. Indicators of financial sustainability
6. The role of program staff and beneficiaries in
financial sustainability
7. Case studies
3. The word sustainability is derived from the Latin
sustinere (tenere, to hold; sub, up). Sustain can
mean “maintain", "support", or "endure”.
The term can however be used as a concept of
endurance, long-term and maintenance of well
being of different aspects of life.
Financial sustainability is “the ability to generate
resources to meet the needs of the present
without compromising the future” Bell and others,
2010
4. that of the Brundtland Commission of the United
Nations on March 20, 1987: “sustainable
development is development that meets the needs
of the present without compromising the ability of
future generations to meet their own needs.”
5. FS is aka -Financial health- has been defined as “the
likelihood that the…organization might continue to
produce…over time” (Ashley and Faulk, 2010, p. 45)
Public Benefits Organizations- Organizations of public
good involved in specific activities related to public
good as described by the law, and be sufficiently
transparent in its activities, governance and finances.
poverty reduction,
female emancipation and/or gender equality,
environmental sustainability and good governance.
6. Since creation….
And God blessed them, and God said unto them,
Be fruitful, and multiply, and replenish the earth,
and subdue it: and have dominion over the fish of
the sea, and over the fowl of the air, and over
every living thing that moveth upon the earth.
Genesis 1:28
7. This concept became more visible after the World
Commission on Environment and
Development was formed aka Brundtland
Commission in 1987. its main role was “To rally
countries to work and pursue sustainable
development together”
8. Donor funds are never sufficient.
To break the donor dependency syndrome and
free orgs from donor dependency trap.
To generate more funds to meet the increasing
operational costs due to increased demand for
services
To enhance longevity of programs and scale up
programs.
To promote self reliance.
9. Organizing special Events. Fundraising through
events is extremely common in the nonprofit world.
E.g
Runs and walks where participants pay a certain set amount to enter
but also are encouraged to obtain other donations from friends, family,
and colleagues
Dinners that might include a speaker, live and silent auctions, and
other ways to earn money from the event
Online auctions
Holiday-themed events such as New Year’s galas, fall festivals,
Valentine’s Day chocolate-related activities, and many other
possibilities
Casino trips, bus tours, etc., are all great fun and can be great publicity,
and many can be great fundraisers
10. Earned income. Earned income refers to fees
charged for services you offer or revenue from
goods your organization sells. E.g beadwork
items, art works, dances and martial arts
services etc
Annual appeal. A nonprofit’s annual fund is
made up of donations given without any
restrictions as to what the donations are used
for. The annual fund is raised through a direct
appeal to the widest possible audience--from
known regular donors to occasional donors to
haven’t-yet-donated prospects.
11. Membership. enrolling membership refers to
when the membership renewal is one year from
the date of joining. This means that membership
income is coming in at almost every month of
the year.
Planned giving. Approach planned giving as
an opportunity for donors who care about your
organization to have a lasting positive impact on
your organization.
12. Capital campaigns. A capital campaign
refers to a campaign to generate donations for a
specific initiative, such as a new facility to replace
your aging one or a new large-scale program. The
campaign is typically of a finite time period,
designated by either when you collect the targeted
sum or a specific time frame. E.g Beyond zero
campaign, Mater Heart run, Kenya for Kenyans,
Relay for life
13. Sports tournaments
Company contributions through CSR
Extravaganzas, music and drama concerts
Beauty Pageants
Proposal writing for grants
Community services activities e.g clean ups, car
wash etc
14. Endowment An endowment is a pool of money
that is invested so that the income can be used
to support the nonprofit. Often, donors restrict
these funds so that the principal (the amount
initially donated) cannot be used to cover day-
to-day expenses. E.g building a guest house
facility, hostels, buying shares in established
companies, bonds, etc
15. Advantages
building a capital base and then living off the
income can stabilize cash inflow and reduce risk
of funding shortfalls
having a capital base can reassure donors about
organization stability
provides donors alternative for a gift that provides
ongoing funding instead of meeting a one-time
need
we take advantage of capacity to raise more
money
16.
17. A funding model is a framework for mobilizing
resources needed to sustain the organization or
program(s). These ten models are; (By William
Landes Foster, Peter Kim, & Barbara Christiansen
2009)
1. HEARTFELT CONNECTOR - by focusing on
causes that resonate with the existing concerns of
large numbers of people at all income levels, and
by creating a structured way for these people to
connect where none had previously existed.
Kenya for Kenyans
18. 2. BENEFICIARY BUILDER - relying on people
who have benefited in the past from these
services for additional donations. Eg. Universities
and hospitals. Starehe Boys Centre Alumni
3. MEMBER MOTIVATOR- rely on individual
donations. These individuals (who are members
of the nonprofit) donate money because the
issue is integral to their everyday life and is
something from which they draw a collective
benefit.
19. 4. BIG BETTOR - rely on major grants from a few
individuals or foundations to fund their operations.
Often, the primary donor is also a founder, who
wants to tackle an issue that is deeply personal to
him or her. Big Bettors are focused either on
medical research or on environmental issues. E.g
Green belt movement.
5. PUBLIC PROVIDER – collaborates with the
government to provide public services e.g housing
education etc
20. 6. POLICY INNOVATOR- These nonprofits have
developed novel methods to address social issues
that are not clearly compatible with existing
government funding programs. e.g Eco post
limited Kenya
7. BENEFICIARY BROKER- Some nonprofits,
compete with one another to provide
government-funded or backed services to
beneficiaries. What distinguishes these
nonprofits from other government-funded
programs is that the beneficiaries are free to
choose the nonprofit from which they will get the
service.
21. 8. RESOURCE RECYCLER - collecting in-kind
donations from corporations and individuals, and
then distributing these donated goods to needy
recipients who could not have purchased them on
the market. E.g computers, medicines etc
9. MARKET MAKER- provide a service that
straddles an altruistic donor and a pay or
motivated by market forces. American Kidney
Fund (AKF)
22. 10. LOCAL NATIONALIZER - These
organizations focus on issues, such as poor
schools or children in need of adult role models,
that are important to local communities across the
country, where government alone can’t solve the
problem. often from individual or corporate
donations and special events.
23. 1. Determine what your current budget of expenditure
is, i.e. start with what you have.
Break this down into:
(a) core operational expenses
(b) programme/project expenses
(c) capital expenses
2. Further break down your core operational (or
overhead) expenses into what is the biggest (and
most important) expense and the smallest (and least
important) expense.
24. 3. Develop a minimum budget (what you need to
cover to survive) and a maximum budget that will
allow you to deliver on all your programme
objectives.
4. Now make a list of your current external donors
and how much they are currently funding and over
which period. Please note the commitment of
those donors who have pledged to continue
funding and over what period.
25. 5. Make a list of your own income activities and how
much income is generated per annum. Determine
which income activities are financially viable and
which are a drain on your financial resources.
6. Determine the percentage of own income in
relation to external funding. Set yourself an
objective of increasing own income by a certain
percentage that is achievable e.g. from 10% of your
total core operational budget (excluding
programmes) to maybe 30% over 3 years.
26. 7. Now develop plans how this will be achieved over
those 3 years e.g. increasing fees for services,
increased marketing to attract more customers,
utilizing investments to maximize interest,
diversifying services develop more income
generating activities without becoming distracted
from your core focus, etc.
27. 8. Ensure that in all your budgets for programme
expenses the donors make a sizeable contribution
to administration costs, at least 10%-20% and
reflect salaries as far as possible as a
programme/project implementation/coordination.
9. Develop a cost containment strategy i.e. how to
minimize the cost of running your organization, e.g.
staff containment, multi-skilled staff members, use
of volunteers, negotiating discounts from key
service providers, e.g. external auditors, insurance
companies, bank, etc.
28. 10. Make a list of your potential external donors and plan when
to submit funding proposals to them. Categorize the potential
donors in order of high potential and low potential. Focus your
energy on the high potential donors.
11. Develop a comprehensive research strategy and
communication strategy to cultivate unknown donors.
Remember, this is a continuous process and cannot be
started when current donors contracts come to an end.
Research can include Internet browsing, accessing donor
directories, collecting annual reports of organizations
operating in your sector, referrals by your strategic partners,
scrutinizing relevant newspapers, telephonic enquiries,
attending strategic forums, etc.
29. 12. Make a list of your strategic partners and indicate
what value they are adding to your organization and
its programmes. Try to convert the value into rand
and cents so that it can be reflected as a saving in
your budget of expenses.
13. Develop a risk management strategy in the event
of funding gaps, i.e. how will you respond should
promised funding be delayed due to unforeseen
circumstances. Will you cut or withhold salaries,
apply for a bank overdraft, borrow funds from other
programmes/projects or maybe use your reserves?
30. An organization is termed to financially stable if;
1. It is solvent: Solvency is defined as “the degree
to which near-term assets exceed near-term
liabilities as measured on the balance sheet or the
statement of financial position”
Solvency focuses solely on the stock, or stored-up
amount, of “current assets” and “current liabilities.”
31. 2. Has adequate liquidity level-Liquidity refers to
“having enough financial resources to pay
obligations without incurring excessive cost,” and
includes “the resources stored up (cash and short-
term investments), the resources available from
the bank (credit line amounts not already drawn
down), and incoming cash resources (cash
revenues in excess of cash expenses in the
forthcoming months)”
32. 3.Financial flexibility answers the question, “To
what degree can an organization supplement its
future cash flows to cover any unforeseen needs
or to take advantage of any unforeseen
opportunities? Financial flexibility includes
strategic liquidity— the ability to tap liquid funds,
including those made available by foundations,
grantors, or arranged borrowing, to fund strategic
initiatives such as program expansion,
geographical expansion, new hires, mergers and
acquisitions, social enterprises, and collaborative
ventures.”
33. A recent World Bank review of aid effectiveness
listed these two items as the top two requirements
for successful aid (of which there were five in total:
(1) ownership by the government and participation
by the affected people; (2) strong administrative
and institutional capacity; (3) sound policies and
good public sector management; (4) close
coordination by donors; and (5) improvements in
aid agencies’ own business practices; World
Bank, 1995b)
34. The Program staff and beneficiaries should have
the right expectations from the PBOs.
The program staff and beneficiaries should view
the PBO as a partner and not a cash cow.
Program staff should practice due diligence and
integrity.