Ferrologic is an IT consultancy firm that specializes in business and IT transformations. They implemented an access management system for Telenor Sverige AB using a BPM platform. The previous legacy system was difficult to change and lacked documentation. The new solution uses dynamic processes and rules to automate tasks like approving access requests. It provides benefits like reduced lead times, increased structure and quality, and improved monitoring capabilities. Implementing a similar access management system would take 1-2 months of preparation and development and involve 3-5 consultants costing 1500-4000 hours.

1. Access Management
Hire 2 Retire
Ferrologic - BPM Project at Telenor Sverige AB

2. Agenda
• Ferrologic
– Business & IT – Transformation and Realization
• Case Telenor Access Management - Hire 2 Retire:
–
–
–
–
–
Background, Situation and Goal
Access Management
Realization: Architecture – Business Processes
New Twin Sim Card: Process Flow and GUI
Structured Access Management - Benefits
• Access Management: Competency, Assets and Estimates
• Questions and Contact

3. Ferrologic
Goal: Prioritized supplier to customers – Best partner company – Best employer
PURE-PLAYER WITHIN CONSULTANCY
• Business and IT
• Transformation and realization
• Knowledge and expertice
BUSINESS AREAS
• Enterprise Design
• Business Integration
• Business Intelligence
FACTS 2012-13 (april/may)
• 7.8M Euro - Turnover
• 51 – Number of employees
• 2001 – Year of foundation
NORDICS & BENELUX

4. Ferrologic
Business & IT – transformation and realization
CONCEPT & FOCUS AREAS
CUSTOMERS
PARTNERS
-
SoftwareAG, Oracle, SAS Institute,, Microsoft, Microstrategy

5. Case Telenor: Background, Situation and Goal
• Background:
–
–
–
–
Access management process handling staff´s access to company resources
High employee turnover, many offices, employees and consultants
External suppliers: service desk & system administration
SOX compliance: security, traceability & reporting
• Situation:
– Legacy system with 5300 users, appr 2000 errands
per month
– End of maintenance, lack of documentation and
difficult to change
– Administrative critical system
• Goal new solution:
– Flexible, tailor-made and reuse legacy logic
– Use BPM-platform from SoftwareAG / webMethods
– Define Best Practice for BPM solution pattern

6. Case Telenor: Access Management Process – Hire 2
Retire
Mobile phone
Lap top
Mobile
subscription
Return of
computer
Citrix / VPN
Disable
System 3
Pass
System 1
New role
Place of work
System 2
Removal test
subscription
New pass
Computer
System 3
System 4
Apply new
Change
Prolong
Remove
System 5
Testsubscription
Approve
Tier 1
Tier 2
Tier 3
Prolonged
employment
System 6
Account
removed
System 7
Change of unit
Perform
manually
automatically
Disable account
Task
Management
Feedback
user
Statistics
SLAmonitoring
Reports

7. Case Telenor: Realization - Architecture
30-50 st portal based GUI-pages
Task Management
- Users/rolles/groups in AD
- Inbox for each role och group
12 dynamic processes
Rules for approval & fulfillment
- 1, 2, 3 tiers
- Dispatch functions
Information models
- Messages
- Domain data
Data structures and logging
Integration with:
- Supporting system
- Automated identity handling (FIM)
Base for reporting

8. Case Telenor: Main Process Creates Dynamic (1-n)
Parallell Sub-Processes
SubProcesses
Faster
Finish

9. New Twin Sim Card: Order Subscription Process
Employee
Order Twin
Sim Card

10. New Twin Sim Card: Employee Initiate Process from
Portal
Order Entry
Start
Process

11. New Twin Sim Card: Automatic Confirmation to
Employee
Employee
Receives Mail
Confirmation

12. New Twin Sim Card: Manager Approves & Submits
Manager Task
List Approval
Form

13. New Twin Sim Card: Automatic Update Back Office
Systems
Back
Office
Update

14. New Twin Sim Card : Task Sent to External Service Desk
– Execution and Reporting
External
Service Desk
Executes
Order

15. New Twin Sim Card : Confirmation E-mail to Employee
– Order executed
Order
Confirmation
to Employee

16. New Twin Sim Card : Notification to Switchboard
Notification
to Switch
board

17. New Twin Sim Card : Update Back Office System
Update Back
Office System

18. Case Telenor: Structured Access Management Benefits
Decrease lead time
To apply…
To approve…
To execute…
To give feedback…
To change…
To remove…
To re-activate…
Structure and quality
No forms disappearing
Unified handling
First in first out
Compliance requirements
approval and execution
Monitoring
Measurable processes and activities
SLA monitoring of supplier
Stored history
Pre-defined reports

19. Ferrologic Access Management: Competency, Assets
and Estimates
• Ferrologic Competency and Assets:
–
–
–
–
–
–
Workshop-, requirement- and project mgmt
GUI and portal solutions
Process models
Information models
BPM, service development and integration
Data structures and reports
• Estimates - Similar Project:
–
–
–
–
–
1 month pre-study incl modelling
1 month technical establishment
Development: 3-4 weeks per process
3-5 consultants
Appr. 1500 – 4000 h (5-15 processer)

20. Questions & Contact!
Carl Tivelius
Carl.Tivelius@ferrologic.se
Marketing & Sales
+46 70 227 06 90
Maria Hansson
Maria.Hansson@ferrologic.se
Senior Consultant
+46 70 661 37 37
www.ferrologic.se
Stockholm
Göteborg, Helsingborg, Bryssel
Mattias Wuori
Mattias.Wuori@ferrologic.se
Consultancy Manager
+46 70 555 00 37

21. Thanks!