OSS, or operational support systems, refers to the technology and systems used in telecommunications as the 'back office', supporting operations such as service provision and infrastructure management. It contrasts with BSS (business support systems), which handle customer-facing business activities. Key elements of OSS include processes, data, applications, and technology, collectively covering all IT applications necessary for service providers to function.

1. WHAT IS OSS?

2. WHAT IS OSS?
WHAT IS OSS?
OSS stands for Operations (or Operational) Support Systems and refers to the underlying technology
and computer systems used by the telecommunications industry. It can be viewed as the ‘back office’
as compared to BSS (Business Support Systems) which are ‘front office’ and deal with the actual
business of buying, selling and dealing with customers.
OSS CAN BE FURTHER BROKEN DOWN AS FOLLOWS:
OPERATIONS / OPERATIONAL
Supplying and supporting communications
services, running services and networks,
technical tasks and infrastructure..
SUPPORT
Enabling and improving the operational activities
of the service provider – executing operational
tasks more quickly, automating those tasks,
monitoring and improving consistency, and
monitoring and tracking results and progress.

3. WHAT IS OSS?
SYSTEMS
Systems refers to the distinct software ap-
plication or applications used for completing
specific OSS tasks. These can be executed
in the cloud, run on servers or run on net-
work-installed devices.
FOUR KEY OSS ELEMENTS
ThearchitectureofOSScanbefurtherbroken
down into four key elements:
• Processes
• Data
• Applications
• Technology
When combined, OSS and BSS cover all the IT applications required to sell services and run
a network by the service provider.

4. READ MORE ABOUT OSS AND
HOW IT WORKS ON THE
QUOB PARK BLOG