Process management and GRC in ARIS Practical Implementation

Prozessmanagement und
GRC in ARIS
Praktische Umsetzung in der
OeKB KI-Group
© OeKB 12.05.2022

Agenda
17.05.2022 © OeKB ‒ Max Mustermann ‒ www.oekb.at
Agenda
01 02 03
Über uns. Vorstellung Cockpit Prozessmanagement
und IKS
04
Risikolage
2

Über uns
Wir sind die zentrale Finanz- und
Informationsdienstleisterin für die
Exportwirtschaft und den Kapitalmarkt
in Österreich
01
3

Eckdaten
© OeKB ‒ Max Mustermann ‒ www.oekb.at
4
 Zentrale Finanzdienstleisterin für
Exportwirtschaft und Kapitalmarkt
 Gegründet: 1946
 Eigentümer: Kommerzbanken
 Vorstand:
Mag. Helmut Bernkopf
Mag. Angelika Sommer–Hemetsberger
 Mitarbeiteranzahl: 525
 Sitz: Wien, Am Hof 4
Über die OeKB
17.05.2022

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Über die OeKB
Konzernabschluss 2021
5

Zentrale Geschäftsfelder
Über die OeKB
6

Werte & Vision
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7
Über die OeKB
Relevante Partnerin für Wirtschaft und Politik
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relevant.
17.05.2022

Nachhaltigkeit
8
 Vorbildfunktion bei gesellschaftlicher
Verantwortung: als privates Unternehmen
mit staatlichem Auftrag
 Mehr als die professionelle Abwicklung des
Kerngeschäfts: Ökologische und soziale
Themen haben einen besonderen
Stellenwert.
 Beitrag über die Grenzen hinweg
Engagement bei der
Entwicklungsfinanzierung und den Umwelt-
und Sozialprüfungen bei der Vergabe von
Exportgarantien
Über die OeKB

Auszeichnungen, Mitgliedschaften & Zertifikate
Über die OeKB
Audit berufundfamilie
Gütesiegel für innerbetriebliche
Frauenförderung
United Nations Global Compact
9
EMAS

Vorstellung ARIS
Cockpit
Die Plattform für Prozessmanagement,
IKS und GRC
02
10

ARIS Cockpit - Startseite
11
Zentrale Startseite und
Absprung zu allen wichtigen
Themen
 Alle Use Cases (PzM, Risiko
Management, Policy
Management, Organisation
 Dashboards
 Alle Unternehmen
 Anleitungen
 ARIS Risk & Compliance
Manager (ARCM)

ARIS Cockpit - Prozesslandkarte
12

ARIS Cockpit - Organigramme
13

ARIS Cockpit - Dashboards
14
Dashboars für jeden Use Case
 Prozessmanagment
 IKS
 Risikolage
 Policy Managment
Filterbar und aggregierbar für alle
Organisationseinheiten

Prozessmanagement
und IKS
Integration von Risiken und Kontrollen
in die Prozesse
03
15

Ausgangssituation/Aufgabe
JETZT
IKS Prozesse sowie Risikobewertung bereits seit
2020 in ARIS
Sukzessive Modellierung der Geschäftsprozesse in
einem höheren Detaillierungsgrad und neu
geschnitten
Risiken und Kontrollen hängen an den „alten“ IKS
Prozessen
doppelte Wartung
ZUKÜNFTIG
Auflösung der „alten“ IKS Prozesse
Umhängen der bisherigen Risiken und Kontrollen
an die neu definierten Prozesse (EPPMN/WKD)
Paralleler workflow zur Freigabe des Prozesses
und der dazugehörigen Risiko- und
Kontrolldiagramme (BSC, KZD)
Aussteuerung der Risikobewertung an die
korrekten Rollen ins ARCM
16

Modellierung
17

Rollen und Workflow
Prozessmanagement
Process Manger (designed/überarbeitet
Prozess und ist für die Identifikation der
Risiken und Kontrollen zuständig)
Process Owner (gibt prozess
frei)Sukzessive Modellierung der
Geschäftsprozesse in einem höheren
Detaillierungsgrad und neu geschnitten
IKS
Risk Owner (ist für die Erstbewertung und die
laufende Bewertung der Risiken zuständig)
Risk Reviewer (gibt die Risikobewertung frei)
18
Prozessmanagement
 ARIS
IKS
 ARCM
WER?
WO?

Prozessfreigabe in ARIS - Workflow
19
 Automatische Aufforderung per E-
Mail zur Prozessfreigabe
 2-stufiger Prozess durch Process
Manger und Process Owner in
ARIS

Risikobewertung in ARCM - Workflow
20
 Automatische Aufforderung per E-
Mail zur Risikobewertung bzw. –
genehmigung
 2-stufiger Prozess durch Risk
Owner und Risk Reviewer im
Workflow-Tool (ARCM)

Risikolage
04
21

Vielen Dank
für Ihr Interesse.
Regina Janitsch
T +43 1 53127-2119
regina.janitsch@oekb.at
www.oekb.at
Prozessmanagement
Harald Sommer
T +43 1 53127-2366
halald.sommer@oekb.at
www.oekb.at
ORM
22
Malik Hussain
IKS
T +43 1 53127-2106
malik.hussain@oekb.at
www.oekb.at

ARIS – UserGroup AUSTRIA
Frank Weise/ May 2022

Our speakers
Dr. Helge Hess
Software AG
Senior Vice President
Frank Weise
Software AG
Vice President
BD Business Transformation
DACH
© 2022 Software AG. All rights reserved.
2

4
The Digital Twin of an Organization (DTO) is a must-have for
organizations to achieve their transformational goals.
Process Analytics as of 2022 is not a should-have but a must-
have now in Process Management. Process Mining is growing fast
in market and adoption.
The need for organizational resilience is here to stay. A
comprehensive approach to Process Management drastically eases
the path to sustainable resilience.
Independence of BPM will become even more important in the
future. Best-in-class processes and journeys only are a result of
independent work on Process Excellence.
The journey to cloud-based software continues. As a key priority
of modernizing infrastructure and applications, cloud-based
options are considered.
Market observations

The ARIS suite
Process Mining &
Analysis
Business Design &
Strategy
Rollout & Change
Management
Business Automation &
Connectivity
Risk & Compliance
Management
ARIS Process
Mining SaaS
ARIS Basic /
Advanced SaaS
ARIS Enterprise
SaaS/on-prem
ARIS Extension
Simulation
ARIS Enterprise
SaaS/on-prem
ARIS Extension
API
ARIS Extension
RPA
ARIS Extension
Risk &
Compliance
ARIS Extension
Doc. Mmgt. &
SharePoint conn.
ARIS Extension
RPA/Task Mining
ARIS App
Generator
+
+
11

ARIS 10 SR16/18 Release
News – The Highlights
12

Release priorities
Five key priorities
ARIS 10.0 Service Release 18 (May 2022)
Process Mining
product-market fit
Great Process Mining as
an integrated part of
ARIS as a business
transformation suite
ARIS suite – embedded
cases/ workflows
Higher value from an
integrated suite than
unintegrated tools and
user flows
User Experience &
modernization
Great UX and future
proof clients
ARIS for Regulatory
Compliance
Pick up the needs of
increasing needs to
cope with regulatory
compliance (e.g. ESG)
Platform & Cloud
excellence
Great technology which
scales from small to very
large scenarios (e.g. big
customer scenarios)
13 © 2022 Software AG. All rights reserved.

Process Mining
& Analysis
14

Value
Enhance your process knowledge
with automatically discovered
process models or replace
existing models with the data-
driven process reality.
Fast and easy transformation.
Challenge
Redocumenting already
implemented processes is time-
consuming and difficult to keep
up to date.
Mining to Model – Jumpstart Process Design
Cover white spots in your ARIS Repository with discovered processes1
Analyst
Solution approach
Select several process variants and transfer a discovered model
as a consolidated BPMN or E-BPMN model.
1 The following licenses are required to get access to this feature: ARIS Process Mining Analyst. For further questions or access please contact your sales representative.

Value
▪ Embed process mining analyses in the ARIS
portal
▪ Take advantage of integration by having
ARIS BPA and ARIS Process Mining work
seamlessly in one integrated deployment
▪ Process mining usage rights automatically
added to all ARIS BPA users – for free!
Challenge
Maximize success in transforming
your business by rolling out
process mining insights to a wide
range of stakeholders through the
ARIS portal
The only truly integrated process transformation suite
ARIS Cloud Enterprise + ARIS Process Mining Enterprise SaaS
16

Value
▪ Define action hooks that trigger action
flows to have maximum control over your
processes.
▪ Leverage Software AG's market-leading
webMethods.io integration platform with its
more than 450+ connectors to trigger actions
in any of your applications
▪ Works generically, e.g. with Microsoft Power
Automate
Challenge
Ensure process excellence by
using insights from process
mining to automatically trigger
actions
Automatic triggering of actions based on the insights
ARIS Process Mining Enterprise SaaS
17

Value
▪ Standard report allows you to export an
execution log of your APG workflow
▪ Quickly import the log into ARIS Process
Mining
▪ Get full transparency into your workflow
execution, like variants and bottlenecks
analysis
Challenge
Get transparency into the
execution of your ARIS Process
Governance (APG) workflows
Mine your ARIS Process Governance workflow execution
ARIS Process Mining SaaS
18

Purchase Requisition
Purchase Order
Goods Reciept
Invoice
Payment
1. End-to-end transparency of the lifecycle of the Purchase to Pay process
2. Comprehensive analysis of Purchase process via multiple KPI’s including the likes of Maverick buying
3. Analysis of Purchase organizations and vendors by various metrics
4. Identify process deviations from ideal process using conformance analysis
Benefits
Purchase to Pay for SAP
Procurement Optimization
19

Process Mining solutions
Accounts receivable
for SAP
Using process mining, you can create
visibility of your Accounts Receivable
process and drive transformation to
deliver operational excellence.
The solution is the first step towards
that. Visualize your processes and
deliver value by transforming a raw
data extract from SAP.
Developed by
Hire-to-recruit
for SAP SuccessFactors
The solution for SuccessFactors
Recruitment visualizes and analyzes
the recruitment process based on the
available data.
It provides a reusable and easy to
configure template along with
predefined process relevant KPIs and
visualizations.
Developed by
Record-to-report
general ledger for SAP
Using process mining, you can create
visibility of your record-to-report
process and drive transformation to
deliver operational excellence.
This solution is the first step towards
that. Visualize your processes and
deliver value by transforming a raw
data extract from SAP.
Developed by
© 2022 Software AG. All rights reserved. For internal and partner use only
20
Purchase-to-pay
for SAP
The solution gives a clear insight
from the first step of Purchase
requisition to Payment handling.
Spot bottlenecks and opportunities
for improvement to achieve process
excellence by focusing on process
cycle times, conversion rates, on time
delivery as well as Maverick buying.
Developed by
Learn more about the
ARIS Process Mining solutions

Business Design
& Strategy
21

Value
Great and clear user experience.
Harmonized & improved
navigation.
Reduced need and effort to
configure and customize.
Challenge
Adjustments on ARIS portal
landing page & a need to align
design language of all ARIS
products, editions and UX.
New Landing Page – Home View
Redesigned landing page1
Solution approach
A complete redesign of the ARIS landing page, including an app switcher
for quick access to other application areas of ARIS is now available. An
intuitive self-service configuration for the landing page has been applied.
Its WYSIWYG approach and responsive drag-and-drop handling allows for
quick adaptation of the ARIS landing page.
Basic Enterprise
All users & Admin for SSC
Advanced
1 Upgrade to ARIS 10 SR 16 will result in an automatic landing page migration unless a customizing via XML has been done. XML customizing remains untouched and requires manual interaction.

Value
Modern user interface improves
capability and productivity.
Challenge
Need to align design language of
all ARIS products, editions and
UX.
New Dashboards
Redesigned standard dashboards
Solution approach
Creation of a new dashboard now opens our redesigned dashboards
editor as standard while leaving the previous editor as a fallback option.
This redesigned dashboard editor comes with modernized UI and
multilingual dashboards along with other additions such as an option
for on-the-fly switching of charts.
Basic Enterprise
All dashboard viewers & creators
Advanced

Value
Faster and easier rollout of
differing process to help the
variant owner adapt models to
their needs.
Better rollout reduces time and
costs.
Challenge
Adapting variants according
changes made in master model
can be a complex task.
New Variant Management
New Variant Management
Solution approach
Single database approach using variant relationship. The master
model owner can “roll out” a new version. The variant owner sees
the delta and can decide whether to accept or reject.
Basic Enterprise
Designer
Advanced

Value
Significant reduction of time and
resources spent on localization of
your process knowledge into
regional languages. Improves
rollout and employee
engagement.
Challenge
Expensive and time-consuming
translation projects in multi-
national organizations.
New AI-enabled Translation Service
Automatic content translation1
Solution approach
Designer selects the content that is ready for translation. This
content will be sent to your preferred translation service such as
DeepL, Azure and Google. The translations can be reviewed,
before they are then written into the database.
Basic Enterprise
Designer
Advanced
1 Requires a valid subscription to one of the supported translation services.
ARIS
Repository
3rd party
translation
service
1
2
Select & send
content / models
Check & write
translations

Value
Viewers can easily access specific ARIS
content in a familiar tool.
Viewers, Designers & Owners can easily
exchange about specific processes using
the market leading collaboration tool.
Challenge
Integrate processes into daily working
routines and foster collaboration.
View and discuss models in MS Teams
Add ARIS models to chats, channels or meetings to make knowledge easily accessible
to everyone*. Choose your favorite flavor: Overview, Diagram, Steps or Matrix.
* Model viewing in MS Teams requires an ARIS Viewer license.
Improving adoption & collaboration
ARIS Enterprise
26

Value
Set up and manage your ARIS
environment via web-based
clients only
Challenge
Seamless navigation and advanced
modeling or management capabilities in
web-based products
▪ First version of a standalone ARIS Enterprise Web Admin product license is
available
▪ Reports triggered by a macro/ event can now write on models that are opened on
the web
▪ Database management: Set up and manage semantic checks
▪ Database management: set up and manage identifiers
▪ Use administrator (un)lock
▪ Display group path in properties panel
▪ Possibility to use/ select parameter sets for reports
▪ Set up and manage scheduled reports to automate recurring tasks
Progress on our Java to Web roadmap
ARIS Enterprise – Designer & ARIS Enterprise – Admin
28

XXX
ARIS
ARIS
NEW: ITSM for ITIL 4 & ISO 20000 and eTOM
ARIS Advanced and ARIS Enterprise
29

Value
Variant owner can easily analyze
and accept or reject related
changes made in the
corresponding master model
since last rollout
Time and cost reduction
Challenge
It should be possible to adapt
(regional) variants of models
when master model was updated.
Roll out of changes in master model is now
also available for BPMN / lane models
Changes made in master model are not only shown in variants.
Tool-based support in resolving these changes in the variant models is made
available.
Use Variant Management for BPMN / lane EPC models
ARIS Enterprise
30

Rollout &
Change
management
32

Value
More flexibility and less human
interaction to trigger workflows
speed up processes.
Challenge
Fill the need for more automated
confirmations.
Automated Confirmation Workflow
Rollout add-ons with confirmation management
Solution approach
Confirmation process can now be triggered from approval
processes or ARIS report scripts. Hence, the confirmation
process scheduler can be created in an “activated” status from
“outside.” You can include a process step into your model
approval process (or any other governance process) which
directly and automatically triggers the confirmation processes.
Respective users or user groups do not have to be added
manually every time but are picked up automatically from a
predefined user group that has been set as addressee(s) of the
confirmation.
Users triggering confirmation workflow

Value
▪ Employees find relevant content
faster
▪ Users better understand why
results are shown at the top and
what they contain
Challenge
Search does not always return the
result(s) users expect and creates
uncertainty as to why certain contents
are found & how to best consume
them
ARIS search
In order to address and even better support one of our key user journeys,
all ARIS users who access content via the ARIS Portal can benefit from an
improved search UI. Faster get to the results relevant and better
understand why certain hits were found.
Find what you are looking for with improved search
ARIS Enterprise - Viewer and all ARIS Enterprise web clients with access to published content
34

Value
▪ Create different (lean) views and output
to formats ready to print
▪ Get a better understanding of process
participants by sharing simplified views
Challenge
Management communication or
exchange with non-process
experts often require sharing of
less complex views
Output various (print) views from ARIS portal
ARIS Enterprise – Viewer and all ARIS Enterprise web clients with access to published content
36

Business
Automation &
connectivity
38

Value
Better overview and better
understanding of the model that
was imported from Kryon into
ARIS
Challenge
Task Mining steps are not visualized in the
BPMN model as lower-level process steps.
+
Better Kryon RPA integration into ARIS
Product
39

Risk &
Compliance
Management
40

Value
Single source of truth for all relevant
assets
Reduced effort for LOB to show
compliance for different regulations
Challenge
Transparency about relevant
regulations
Changes in regulations as trigger for
change management
Reduce effort for line of business to show
compliance for rising number of regulations
Identification and documentation of relevant regulations (regulation –
chapter – clause)
Interpretation: derive requirements and assign to relevant assets (processes, it
systems, organization, …)
Define compliance assessments and responsibilities
Assessment execution and identification of need for actions
 Integration with e. g. risk assessments, confirmation, …
Integrated Regulatory Management
ARIS Enterprise – Ext. Risk & Compliance Management
41

© 2022 Software AG. All rights reserved. For internal use only and for Software AG Partners.
44
ARIS - SHARE YOUR IDEAS
(aris.ideas.aha.io)

ARIS – SHARE YOUR IDEAS
Sharing your ideas
45
Simplified process for sharing your ideas
Direct access via URL: ARIS - SHARE YOUR IDEAS
• No need to create an account before sharing your ideas
Simply use your e-mail address and get notified about updates
1. Select the relevant workspace
2. Type a summary of your idea
Make sure a similar idea wasn’t submitted
3. Add your e-mail address
Share your ideas! How can we make ARIS better?
When you share a new idea, the portal “reads” the idea’s summary and suggest similar ones (for voting)

ARIS – Deployment view
46

ARIS SaaS - Customer Benefits
Innovation
• Product is always on the latest release, i.e.
latest-and-greatest functionality always available
• New applications are cloud only
Security & Availability
• High availability and service continuity
• Economies of scale:
hyperscaler invest > $20bn p.a.
• ISO27001 certified operations team
• Daily backups for disaster recovery
• 24x7 security and performance monitoring
Flexibility & Easy Usage
• Focus on using the product -
all maintenance, upgrades and patching
handled behind the scenes
• Fast procurement - IT involvement not required
• Projects can start immediately
• Participation barriers are removed
• Access from any device anywhere
• Easy integration of external 3rd parties
• Software scale based on project maturity and
usage (add users in a more flexible way)
• Reduced complexity by several editions
Cost optimization
• Lower upfront cost –
Capex (license + maintenance)
vs Opex (subscription fee)
• No operations costs
• No need to engage IT resources
• No additional budget to upgrade
• One-Stop-Shop: Minimizing number of
parties involved in operating a platform

Value
Improved availability and
resilience. SLA availability
increased to 99.7%. Increased
service credits for Enterprise
customers.
Challenge
Improve trust in ARIS cloud services. Provide
market leading cloud offering.
99.7% availability for all cloud offerings
Customers benefit from increased availability and more resilient cloud services. With
SLA availability of 99.7%, ARIS is the market leading tool.
SaaS - Improved availability and resilience
48

ARIS
Available regions
Dedicated cloud regions | Azure
▪ West Europe 1x (Netherlands)
▪ East US 1x (Virginia)
▪ Japan East 1x (Tokyo)
Dedicated cloud regions | AWS
▪ Europe 4x (Frankfurt, Ireland, London,
Paris)
▪ US West 1x (Oregon)
▪ US East 1x (N. Virginia)
▪ Asia Pacific 2x (Singapore, Sydney)
▪ Canada 1x (Central)
▪ South America 1x (São Paulo)
Shared cloud regions | AWS
▪ Europe 3x (Frankfurt, Ireland)*
▪ US West 1x (Oregon)**
▪ Asia Pacific 1x (Sydney)
* Process Mining only available in EU Frankfurt
** Process Mining available from May 2022
49 © 2022 Software AG. All rights reserved. For internal use only and for Software AG Partners.

ARIS – Future BPM Trends
- short term -
53

54
Disruptive changes in nearly all industries

Process
Excellence End-to-End
Processes
Process
Governance
Centers of
Excellence
Customer
Journey Analytics
Process
Excellence
Compliance
Monitoring
Process
Mining
Task
Mining
Organizational
Mining
What-if
Scenarios
Enterprise
Management
System
Digital
Transfor-
mation
Business
Model
Innovation
Business
Model
Innovation
Business
Ecosys-
tems
VUCA
Flexicurity
Cultural
Change
Platform
Economy
Frictionless
Enterprise
Change
Management
Hyperlocal
Operating Models
Neo-Ecology
Mass
Custo-
mization
New Work
Digital
Standard
Operating
Procedures
Hybrid
Work
Work-Life
Blending
Objectives
and Key
Results
(OKR)
Collabo-
ration
New Work
Regulatory
Compliance Quality
Management
Business
Continuity
Management
3rd Party
Risk Management
Compliance
by Design
Supply
Chain Act
Data
Protection
Information
Security
Environmental
Management
Regulatory
Compliance
Customer
Touchpoints
Business
Resilience
Fraud
Detection
Cyber-
security
Supply Chain
Resilience
Multi-
Sourcing
Nearshoring
Climate Risk
Analytics
Business
Resilience
Process
Automation
Robotic Process
Automation (RPA) No Code /
Low Code
Platforms
Hyperautomation
DevOps
Process
Automation
Digital Process
Automation (DPA)
Artificial
Intelligence
IT/OT
Connect
Chatbots
Customer-
driven
Business
Multi Channel
Communi-
cations
CX
Performance
Digital Customer
Experience (CX)
Customer-
driven
Business
Customer
Retention
Industry
4.0
Autonomous
Robots
Edge
Computing
Industry 4.0
Industrial
Internet of
Things
(IIoT)
Digital
Twin
Connec-
tivity
Connec-
tivity
Open
Knowledge
Coopetition
TuringBots
RegTech
Document
Intelligence
API
Economy
Internet of
Everything
Sustainability
Social
Responsibility
Digital Twin
of an Organization
Business
Operating
Model
Big
Data
Augmented
Reality
Agile
Methodology
5G Networks
55

Process
Excellence End-to-End
Processes
Process
Governance
Centers of
Excellence
Customer
Journey Analytics
Process
Excellence
Compliance
Monitoring
Process
Mining
Task
Mining
Organizational
Mining
What-if
Scenarios
Enterprise
Management
System
Digital
Transfor-
mation
Business
Model
Innovation
Business
Model
Innovation
Business
Ecosys-
tems
VUCA
Flexicurity
Cultural
Change
Platform
Economy
Frictionless
Enterprise
Hyperlocal
Operating Models
Neo-Ecology
Competition
Document
Intelligence
Internet of
Everything
Digital Twin
of an Organization
Mass
Custo-
mization
Business
Operating
Model
56

Business Transformation & Operational Excellence
From Business Model to Operational Excellence
BUSINESS MODEL
OPERATING
MODEL
DOING THE RIGHT THINGS
DOING THE THINGS RIGHT
BUSINESS
TRANSFORMATION
OPERATIONAL
EXCELLENCE
• Vision & Mission
• Markets
• Goals & Strategies
• Product portfolio & Value Proposition
• Customer segments & Channels
• Partner ecosystem
• Revenue streams
• Business processes
• Customer journeys & satisfaction
• Cycle time
• Quality
• Cost
• Risks & Regulatory Compliance
• Organization & Skills
• IT
57

#Sustainability
58
ARIS Green BPM
#Sustainability is the new
normal and is just disrupting the
world like digital did!

ARIS Green BPM
Anchors sustainability in your organization’s operations
by integrating it into business process management. As
BPM focuses on the understanding and improvement of an
enterprise’s business processes, green BPM is a significant
enabler of ESG towards more environmentally and
socially sustainable organizations.
59
Transparency
Structure initiatives, detail actions
and disclose goals from strategy to
operations in one single EMS.
Control
Control process execution,
compliance to rules & regulations
and employee engagement.
Accountability
Report on initiatives & progress –
data-driven and automatically
creates stakeholder’s trust.

Hybrid Working
60
Communicate - Confirm - Collaborate
Hybrid Working reinforces the
usage of Digital Handbooks to
manage the rollout of work
instructions and policies

Work instructions and policies become digital
61

Regulatory Compliance
62
Requirements are constantly multiplying
Processes, policies, and governance
structures making sure that an
organization is following the rules
and standards set for its industry

Regulatory Management
Converging with Process Management and Process Mining
Regulatory Frameworks
Business Continuity
(ISO22301 / BSI 100-4)
Quality Management
(ISO 9001))
Information Security
(ISO 27001)
Environmental Mngt
(ISO 14001)
Process Management Process Mining
Actual way of working
Audit automation
Conformance
Measurement
Digital
Handbooks
Digital
Handbooks
Business Policies
Business Policies
Business
Strategy
Business
Strategy
Management of
Change
Management of
Change
Adoption
Management
Adoption
Management
One way of
working
One way of
working
63

Business Resilience
64
Business Continuity Management
The ability to be prepared for
unexpected risk events,
responding and recovering
quickly in order to ensure and
increase customer service, market
share and financial performance
Blockage could cost
global trade between $6bn
to $10bn a week

Process Mining and
Task Mining
65
provide you with all insights
into what’s happening
in your business

Process Mining and
Task Mining
66
will be extended to
Combine process and customer
journey analytics
Bridge the IT/OT gap
Monitor the whole business
ecosystem / supply chains

Process Mining meets OT and the Industrial IoT
Discovery of end-to-end processes based on OT/IIoT data
OT/IIoT
PROCESS
MINING
Production
oriented
Process
oriented
Order opportunity Order received Produce order Optical inspection Shipment
MES system / IIoT platform
67

Hyperautomation
68
Combination of automation of
processes and tasks with artificial
intelligence and machine learning
DPA + RPA + NC/LC + AI + ML

Enterprise Management
System (EMS)
69
Central role for strategic
transformations, business model
innovation and operational
optimization through business
process excellence

Establish a
customer-
centric
business
Customer Journey Mapping

Why customer experience matters
Numbers don’t lie
78%
of customers won´t purchase again
after a poor service
A bad service reaches more
than twice as many ears as
praise for a good service
Loyal customers
are worth up to
10 times
as much as their
first purchase
To win a new customer is
6-7 times
more expensive
than to keep a
current one
It takes 12 positive
experiences to make up
for one negative
White House Office of Consumer Affairs White House Office of Consumer Affairs “Understanding Customers” by Ruby Newell-Legner
American Express Survey, 2011 White House Office of Consumer Affairs

Discover a new approach
Customer Experience Management
Customer
satisfaction
Well-designed
touchpoints match
both perspectives
and lead to
customer-centricity
Company’s
value
Inside-out
perspective
• Capture business
requirements
• Design the business
processes
• Identify business scenarios
and their risks
• Model process data flows
• Test process scenarios
Outside-in
approach
• Design customer
journeys
• Define MoTs, customer
touchpoints and pain
points
• Define target KPIs
• Emphasize customers’
emotions and
expectations
• Evaluate actual customer
journeys

UseCases for process-oriented Management Systems
ONE Repository for all your management systems
SINGLE
SOURCE
OF
TRUTH
Business
Continuity
Management
Internal
control
System
Integrated
Management
systems
Environmen
t, Health &
Safety
Operational
risk
management
Process
manage-
ment
Data
protection
manage-
ment
Compliance
manage-
ment
Audit &
internal
revision
73

Process management and GRC in ARIS Practical Implementation

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