This document provides an overview of implementing a customer disputes process using Oracle iReceivables and the Approvals Management Engine (AME). Key aspects include:
1. Mapping customer accounts to assigned AR representatives and marketing managers to represent them in Oracle.
2. Configuring AME to automate the approval flow from AR rep to marketing manager to AR rep.
3. Enabling customers to dispute invoices via iReceivables and generating credit memo requests that route through the AME approval process.
4. Creating credit memos and applying them to original transactions once disputes are approved.
Additional features covered include conditional dispute logic, automatic dispute generation, email notifications, and dispute reporting. The document walks
This document provides an overview of an iReceivables implementation case study for a premium wine and spirits distributor. Key aspects of the solution included simplifying the self-registration process, redirecting registration approvals, customizing bill presentment architecture to match the client's needs, and developing custom solutions like a customer search page and statement downloader. The implementation standardized the client's supplier accounts receivable process and increased visibility and efficiency through the use of Oracle Receivables and iReceivables.
Oracle iReceivables is a self-service module that allows customers to view, pay, print, and dispute invoices online. It integrates with Oracle Receivables and Payments to enable automated payment processing and dispute management. Key features include online billing presentment, payment capabilities, and dispute management. iReceivables is implemented within a DMZ for external access and requires integration with payment gateways for online credit card processing. The document provides an overview of iReceivables functionality, configuration, integration points, and the technical process flow for credit card payments.
This document provides demonstrations for configuring subledger accounting in Oracle Applications R12. It begins with creating responsibilities and users, then demonstrates how to copy an existing accounting method and validate an application accounting definition. Later demos show how to create new journal line types, descriptions, derivation rules, line definitions, and a full accounting method from scratch. The document provides detailed steps and screenshots to guide the reader through each configuration task.
Oracle Cash Management is an enterprise cash management solution that provides comprehensive bank reconciliation and flexible cash forecasting capabilities. It allows users to load bank statements, reconcile transactions automatically or manually, and perform other cash management tasks like setup, bank account configuration, and interface management.
This document discusses accounting entries for inventory transactions under average costing. It defines key inventory accounts like material, material overhead, and expense. It then provides examples of common inventory transactions and whether the average cost is recalculated for the receiving subinventory. For transactions like receipts, issues, transfers, the average cost is not changed. But for adjustments, completions or scrapping of work in process jobs, the average cost is recalculated based on the associated charges to the job.
This document provides usage terms and conditions for Oracle's online training materials. It states that Oracle business partners can download and copy materials for internal employee training only, and cannot resell, redistribute, or create derivatives. Oracle disclaims all warranties and liability for damages from using the materials. Partners must agree to indemnify Oracle from any legal actions resulting from their use of the materials. The document also provides purposes and disclaimers for the information contained.
The P2P cycle is a necessary process that helps ensure the accuracy of financial data in Oracle Applications including the accounting entries & tables. Learn More!
This document provides an overview of an iReceivables implementation case study for a premium wine and spirits distributor. Key aspects of the solution included simplifying the self-registration process, redirecting registration approvals, customizing bill presentment architecture to match the client's needs, and developing custom solutions like a customer search page and statement downloader. The implementation standardized the client's supplier accounts receivable process and increased visibility and efficiency through the use of Oracle Receivables and iReceivables.
Oracle iReceivables is a self-service module that allows customers to view, pay, print, and dispute invoices online. It integrates with Oracle Receivables and Payments to enable automated payment processing and dispute management. Key features include online billing presentment, payment capabilities, and dispute management. iReceivables is implemented within a DMZ for external access and requires integration with payment gateways for online credit card processing. The document provides an overview of iReceivables functionality, configuration, integration points, and the technical process flow for credit card payments.
This document provides demonstrations for configuring subledger accounting in Oracle Applications R12. It begins with creating responsibilities and users, then demonstrates how to copy an existing accounting method and validate an application accounting definition. Later demos show how to create new journal line types, descriptions, derivation rules, line definitions, and a full accounting method from scratch. The document provides detailed steps and screenshots to guide the reader through each configuration task.
Oracle Cash Management is an enterprise cash management solution that provides comprehensive bank reconciliation and flexible cash forecasting capabilities. It allows users to load bank statements, reconcile transactions automatically or manually, and perform other cash management tasks like setup, bank account configuration, and interface management.
This document discusses accounting entries for inventory transactions under average costing. It defines key inventory accounts like material, material overhead, and expense. It then provides examples of common inventory transactions and whether the average cost is recalculated for the receiving subinventory. For transactions like receipts, issues, transfers, the average cost is not changed. But for adjustments, completions or scrapping of work in process jobs, the average cost is recalculated based on the associated charges to the job.
This document provides usage terms and conditions for Oracle's online training materials. It states that Oracle business partners can download and copy materials for internal employee training only, and cannot resell, redistribute, or create derivatives. Oracle disclaims all warranties and liability for damages from using the materials. Partners must agree to indemnify Oracle from any legal actions resulting from their use of the materials. The document also provides purposes and disclaimers for the information contained.
The P2P cycle is a necessary process that helps ensure the accuracy of financial data in Oracle Applications including the accounting entries & tables. Learn More!
The document provides instructions for setting up Oracle Purchasing including:
1. Creating users, responsibilities, and defining security and control options
2. Setting up departments, jobs, positions, and employees in Oracle HRMS
3. Associating employees with users and defining buyers, financial options, and purchasing options
4. Defining approval hierarchies, groups, inventory items, locations, and other master data
The document provides an introduction to Oracle Financials. It discusses that the job is to implement Oracle Financials modules according to a client's business requirements. It then gives an overview of Oracle Financials modules, including Payables, Receivables, Cash Management, Assets, and General Ledger.
This document describes the payment process request (PPR) setup in Oracle Payables R12, including table changes, functional steps, PPR status changes, and packages used to add or update PPR instructions and extract XML data. It provides details on creating a new payment format, payment document, payment process profile, and PPR template. It also lists the various PPR status changes and describes how to extract the XML data of format payment instructions.
R12 introduced a new Legal Entity architecture that separates the legal and operational aspects of an organization. The key changes include:
- Legal Entities are now distinct from Operating Units and can be mapped to multiple balancing segment values and ledgers. This allows companies to better model multi-entity structures.
- Legal Entity Configurator centralizes the setup and maintenance of legal entities, establishments, registrations, and other legal attributes.
- Legal associations link legal constructs like entities and establishments to business entities and enable tax calculations.
- The new design aims to better address legal requirements like local registrations and intercompany transactions between separate legal entities.
New features in oracle fusion financial accounts receivables and account paya...Jade Global
Learn about the latest features and benefits of Oracle fusion financial accounts receivables and account payables. For more detail please visit: http://www.jadeglobal.com
Lockbox processing involves importing payment data files from banks into Oracle Receivables. It is a three step process: import, validation, and post quickcash. The document provides setup instructions for defining banks, receipt classes, payment methods, receipt sources, lockboxes, transmission formats, and autocash rule sets needed to configure and run the autolockbox process. It also explains how autolockbox identifies customers, applies receipts, and maintains transmission data.
Encumbrance accounting in oracle ebs r12Sam Elrashedy
This document provides an overview of encumbrance accounting in Oracle EBS R12. It discusses the purpose and key concepts of encumbrance accounting. It also describes the setup required in Oracle General Ledger, Purchasing, and Payables modules. Finally, it outlines the encumbrance accounting process and year-end activities.
During this webcast you will learn:
* E-Business Suite allows budgets to be managed in the same way as normal transactions, for each unique combination of your Chart of Accounts.
* Use summary accounts or rollup groups to manage and maintain.
* General Ledger gives you a variety of tools to create, maintain, and track your budgets, including the ability to upload budget amounts from your spreadsheet software.
Agenda:
- Understand Budget Accounting Cycle
- Use Various Budget Methods
- Budgets and Budgets Organizations
- Manual Budgets
- Effective use of Budget Upload Via Web ADI
- Create Budgets and Maintain Budgets
- Review and correct budgets
- Freeze Budgets
- Reports on budgets
- Q & A Session
AP/AR Netting allows offsetting payables and receivables balances between customers and suppliers. Key setup steps include defining a netting bank account, enabling the receivables option to allow payments between unrelated entities, creating netting agreements specifying rules, and generating netting batches that validate and settle transactions by creating the necessary accounting entries.
This document provides an overview and tutorial on using Oracle Report Manager in R12. It discusses the presenter's background and objectives of the session. Key features of Report Manager are outlined, including how it provides an online repository for financial reports. The document then provides a case study example and goes through setting up Report Manager and a quick tutorial on creating a template, submitting a report, and viewing outputs. It concludes with tips, tricks and potential traps to be aware of when using Report Manager.
There are many changes in how organization units are defined and used in R12. An Organization can represent a Ledger, a Business Group, a Legal Entity, an HR Organization, an Operating Unit, and an Inventory Organization. You may define the relationships among organizations.
View the original Blog post: http://www.eprentise.com/blog/r12/organization-setup-in-r12/
Website: www.eprentise.com
Twitter: @eprentise
Google+: https://plus.google.com/u/0/+Eprentise/posts
Facebook: https://www.facebook.com/eprentise
Ensure your data is Complete, Consistent, and Correct by using eprentise software to transform your Oracle® E-Business Suite.
Accounting Concepts And Accounting Entries In Oracle V1.0Mahmoud Fawzy
The document provides an overview of accounting concepts including the accrual and cash basis of accounting, the accounting equation, double entry bookkeeping, and examples of common accounting transactions such as purchasing assets for cash or credit and paying expenses. It explains how to determine whether accounts are debited or credited according to generally accepted accounting principles. Examples of basic accounting entries are provided to demonstrate how transactions affect different types of accounts.
1) The document discusses tips for coping with intercompany invoicing in Oracle EBS, including reconciliation, scheduling concurrent programs daily, adding descriptions, monitoring for errors, and controlling the valuation cutoff date.
2) It recommends creating a Discoverer worksheet to reconcile intercompany payables and receivables invoices.
3) Scheduling the four required concurrent programs daily helps detect errors quicker than running them monthly.
The document provides an overview and agenda for a presentation on Oracle Accounts Receivables. It discusses managing customers in Oracle Receivables, including entering customer information through standard, quick, and interface entry methods. It also covers customer profiles, addresses, relationships, and integrating customer data across Oracle applications.
This document provides instructions for currency conversion in Oracle Applications General Ledger. It discusses defining conversion rate types, currencies, and entering daily conversion rates to automatically convert transaction amounts entered in foreign currencies to the functional currency. The document outlines the steps to define currencies, enable currencies for use, and define relationships for European Monetary Union currencies. It also describes using the GL_DAILY_RATES_INTERFACE table to automatically load daily conversion rates into General Ledger to avoid corrupting the data.
This document provides an overview of Oracle Asset Management, describing the overall asset management process from setup through asset data flow to the general ledger. It identifies the key areas and functionalities within Oracle Asset Management, including asset additions, transfers, adjustments, retirements, depreciation, journal entries, reports, and integration with other Oracle applications. It also summarizes the asset lifecycle and implementation steps for Oracle Assets.
This document provides an overview and instructions for configuring Oracle Fusion Receivables. It discusses key features of Oracle Fusion Financials including embedded reporting, role-based dashboards, and spreadsheet integration. Implementation options and tasks are outlined such as defining the enterprise structure, creating a chart of accounts, and setting up receivables activities, payment terms, and approval limits. Key receivables processes and roles are also summarized.
The document provides an overview of accounts receivable processes in SAP, including master data, credit management, invoice processing, cash receipting, and periodic processing. It describes setting up customer accounts, credit limits, and payment terms. The key processes covered are creating invoices, debit/credit memos, parked documents, and intercompany postings. Reports and periodic jobs are listed for managing accounts receivable.
The document provides an overview of accounts receivable processes in SAP, including master data, credit management, invoice processing, cash receipting, and periodic processing. It describes setting up customer accounts, credit limits, and payment terms. The key processes covered are creating invoices, debit/credit memos, parked documents, and intercompany postings. Reports and periodic jobs are listed for managing accounts receivable.
The document provides instructions for setting up Oracle Purchasing including:
1. Creating users, responsibilities, and defining security and control options
2. Setting up departments, jobs, positions, and employees in Oracle HRMS
3. Associating employees with users and defining buyers, financial options, and purchasing options
4. Defining approval hierarchies, groups, inventory items, locations, and other master data
The document provides an introduction to Oracle Financials. It discusses that the job is to implement Oracle Financials modules according to a client's business requirements. It then gives an overview of Oracle Financials modules, including Payables, Receivables, Cash Management, Assets, and General Ledger.
This document describes the payment process request (PPR) setup in Oracle Payables R12, including table changes, functional steps, PPR status changes, and packages used to add or update PPR instructions and extract XML data. It provides details on creating a new payment format, payment document, payment process profile, and PPR template. It also lists the various PPR status changes and describes how to extract the XML data of format payment instructions.
R12 introduced a new Legal Entity architecture that separates the legal and operational aspects of an organization. The key changes include:
- Legal Entities are now distinct from Operating Units and can be mapped to multiple balancing segment values and ledgers. This allows companies to better model multi-entity structures.
- Legal Entity Configurator centralizes the setup and maintenance of legal entities, establishments, registrations, and other legal attributes.
- Legal associations link legal constructs like entities and establishments to business entities and enable tax calculations.
- The new design aims to better address legal requirements like local registrations and intercompany transactions between separate legal entities.
New features in oracle fusion financial accounts receivables and account paya...Jade Global
Learn about the latest features and benefits of Oracle fusion financial accounts receivables and account payables. For more detail please visit: http://www.jadeglobal.com
Lockbox processing involves importing payment data files from banks into Oracle Receivables. It is a three step process: import, validation, and post quickcash. The document provides setup instructions for defining banks, receipt classes, payment methods, receipt sources, lockboxes, transmission formats, and autocash rule sets needed to configure and run the autolockbox process. It also explains how autolockbox identifies customers, applies receipts, and maintains transmission data.
Encumbrance accounting in oracle ebs r12Sam Elrashedy
This document provides an overview of encumbrance accounting in Oracle EBS R12. It discusses the purpose and key concepts of encumbrance accounting. It also describes the setup required in Oracle General Ledger, Purchasing, and Payables modules. Finally, it outlines the encumbrance accounting process and year-end activities.
During this webcast you will learn:
* E-Business Suite allows budgets to be managed in the same way as normal transactions, for each unique combination of your Chart of Accounts.
* Use summary accounts or rollup groups to manage and maintain.
* General Ledger gives you a variety of tools to create, maintain, and track your budgets, including the ability to upload budget amounts from your spreadsheet software.
Agenda:
- Understand Budget Accounting Cycle
- Use Various Budget Methods
- Budgets and Budgets Organizations
- Manual Budgets
- Effective use of Budget Upload Via Web ADI
- Create Budgets and Maintain Budgets
- Review and correct budgets
- Freeze Budgets
- Reports on budgets
- Q & A Session
AP/AR Netting allows offsetting payables and receivables balances between customers and suppliers. Key setup steps include defining a netting bank account, enabling the receivables option to allow payments between unrelated entities, creating netting agreements specifying rules, and generating netting batches that validate and settle transactions by creating the necessary accounting entries.
This document provides an overview and tutorial on using Oracle Report Manager in R12. It discusses the presenter's background and objectives of the session. Key features of Report Manager are outlined, including how it provides an online repository for financial reports. The document then provides a case study example and goes through setting up Report Manager and a quick tutorial on creating a template, submitting a report, and viewing outputs. It concludes with tips, tricks and potential traps to be aware of when using Report Manager.
There are many changes in how organization units are defined and used in R12. An Organization can represent a Ledger, a Business Group, a Legal Entity, an HR Organization, an Operating Unit, and an Inventory Organization. You may define the relationships among organizations.
View the original Blog post: http://www.eprentise.com/blog/r12/organization-setup-in-r12/
Website: www.eprentise.com
Twitter: @eprentise
Google+: https://plus.google.com/u/0/+Eprentise/posts
Facebook: https://www.facebook.com/eprentise
Ensure your data is Complete, Consistent, and Correct by using eprentise software to transform your Oracle® E-Business Suite.
Accounting Concepts And Accounting Entries In Oracle V1.0Mahmoud Fawzy
The document provides an overview of accounting concepts including the accrual and cash basis of accounting, the accounting equation, double entry bookkeeping, and examples of common accounting transactions such as purchasing assets for cash or credit and paying expenses. It explains how to determine whether accounts are debited or credited according to generally accepted accounting principles. Examples of basic accounting entries are provided to demonstrate how transactions affect different types of accounts.
1) The document discusses tips for coping with intercompany invoicing in Oracle EBS, including reconciliation, scheduling concurrent programs daily, adding descriptions, monitoring for errors, and controlling the valuation cutoff date.
2) It recommends creating a Discoverer worksheet to reconcile intercompany payables and receivables invoices.
3) Scheduling the four required concurrent programs daily helps detect errors quicker than running them monthly.
The document provides an overview and agenda for a presentation on Oracle Accounts Receivables. It discusses managing customers in Oracle Receivables, including entering customer information through standard, quick, and interface entry methods. It also covers customer profiles, addresses, relationships, and integrating customer data across Oracle applications.
This document provides instructions for currency conversion in Oracle Applications General Ledger. It discusses defining conversion rate types, currencies, and entering daily conversion rates to automatically convert transaction amounts entered in foreign currencies to the functional currency. The document outlines the steps to define currencies, enable currencies for use, and define relationships for European Monetary Union currencies. It also describes using the GL_DAILY_RATES_INTERFACE table to automatically load daily conversion rates into General Ledger to avoid corrupting the data.
This document provides an overview of Oracle Asset Management, describing the overall asset management process from setup through asset data flow to the general ledger. It identifies the key areas and functionalities within Oracle Asset Management, including asset additions, transfers, adjustments, retirements, depreciation, journal entries, reports, and integration with other Oracle applications. It also summarizes the asset lifecycle and implementation steps for Oracle Assets.
This document provides an overview and instructions for configuring Oracle Fusion Receivables. It discusses key features of Oracle Fusion Financials including embedded reporting, role-based dashboards, and spreadsheet integration. Implementation options and tasks are outlined such as defining the enterprise structure, creating a chart of accounts, and setting up receivables activities, payment terms, and approval limits. Key receivables processes and roles are also summarized.
The document provides an overview of accounts receivable processes in SAP, including master data, credit management, invoice processing, cash receipting, and periodic processing. It describes setting up customer accounts, credit limits, and payment terms. The key processes covered are creating invoices, debit/credit memos, parked documents, and intercompany postings. Reports and periodic jobs are listed for managing accounts receivable.
The document provides an overview of accounts receivable processes in SAP, including master data, credit management, invoice processing, cash receipting, and periodic processing. It describes setting up customer accounts, credit limits, and payment terms. The key processes covered are creating invoices, debit/credit memos, parked documents, and intercompany postings. Reports and periodic jobs are listed for managing accounts receivable.
The document provides an overview of accounts receivable processes in SAP, including master data, credit management, invoice processing, cash receipting, and periodic processing. It describes setting up customer accounts, credit limits, and payment terms. The key processes covered are creating invoices, debit/credit memos, parked documents, and intercompany postings. Reports and periodic jobs are listed for managing accounts receivable.
This document provides an agenda and overview for Day 3 of an SAP FI bootcamp. The day will include a review of the previous day's topics, as well as covering accounts payable master data, invoice processing, payment processing, and bank account reconciliation in SAP FI. Participants will work in teams to review a topic from the previous day and create a presentation and questions. Exercises are included to demonstrate creating and maintaining vendor master records, processing purchase order and non-purchase order based invoices, and resolving blocked invoices.
The document provides an introduction to a course on Business Process Management (BPM). The objective of the course is to introduce the concept of business processes and the discipline of modeling, analyzing, automating and monitoring business processes. The course structure includes 14 lectures and 14 practice sessions covering principles of BPM, process modeling, analysis, automation, monitoring and mining. Students will complete assignments and a team project. The document outlines the grading structure and readings for the course.
OpsStars NY Workshop | Connecting Data to People Across Any Go-to-Market ModelLeanData
Lucas Lam, Partner & Client Solutions Manager, LeanData
Today companies leverage a wide variety of GTM strategies and tactics to grow their revenue. In this session, LeanData product experts will walk you through the process, metrics, and future state of multiple GTM strategies - such as inbound, outbound, ABM, Demand Unit Waterfall, etc. Learn best practices from real-world examples of how businesses leverage LeanData Matching, Routing and Marketing Attribution to ensure they get to revenue faster. Irrespective of how you design your sales and marketing funnel, the LeanData platform can be customized to connect your CRM data to the right people in the organization who can use it to win deals. Attend this session to learn how to thrive with multiple GTM strategies and optimize them constantly.
This Paper was presented by me in Collaborate 2016 Conference. A research based presentation for Oracle Payables discounts, Which is a common issue across organizations as it involves multiple root causes.
COLLABORATE 18 Presentation: Complexity of Conversions into Oracle Cloud- Sav...Jade Global
SESSION ABSTRACT: Presenting the Cloud Customer Conversion experience as a member of the business project team from the Business User perspective. Conversion /Interface techniques and structures in Oracle Cloud are offered to support the complex business structures in today’s world. When legacy based companies need to migrate into Oracle Cloud ,the project offers many opportunities to understand the choices, the challenges, cost implications and lessons learned especially in the area of conversions
The document discusses improving SAP ERP processes at a company. It summarizes recently completed activities and Q1 continuous improvement initiatives, including order to cash optimization and inventory management. It then discusses IT demand management, categorizing IT requests, and automating the purchase order approval process to streamline procure to pay workflows. The overall goal is to leverage SAP features to transform key business processes and improve productivity.
As customers become more savvy and aware of market dynamics, malls need to move from the traditional retail business model to one that focuses on a social and lifestyle experience, built around the customer.
Concessionaire Analyzer+ (CA+) offers a comprehensive retail management suite, giving mall operators the toolset to better control, manage and improve their financial performance.
This document outlines a new approach called FastSupport that aims to improve traditional support through three levels. The first level uses diagnostic tools to identify areas and functions with low quality or high ticket volumes. Targets are then set to normalize quality and reduce quantities. The second level analyzes business processes and functions to identify those impacting key performance indicators. Targets are set and agile teams develop solutions and business cases for high priority functions. The third level implements changes to increase end user satisfaction, decrease support costs, and ensure all changes have a positive return on investment. FastSupport aims to transform support from a reactive cost center to a proactive investment in the business.
This document maps business and quality systems using Zachman's framework and Demming's principles. It shows how to synthesize APQC's business process framework at level 1 using Zachman's communication tool. Key elements include mapping inventory, processes, distribution, responsibilities and timing for both the business management system and quality management system. It also shows how engineering, marketing, sales, operations and other functions relate to transaction capabilities and the quality system across multiple business processes like developing, marketing and delivering products and services. Finally, it integrates Demming's principles, Stafford Beer's Viable System Model and Zachman's framework for continuous improvement of integrated systems.
Transform 2014: Kofax TotalAgility™ Accounts Payable Automation – A Best-In-C...Kofax
Learn in how Kofax TotalAgility™ Accounts Payable Automation can improve your AP performance, irrespective of the ERP(s) your organization uses. See how you can raise levels of touchless processing by automating invoice receipt, entry, coding, approval and review, all while integrating to your ERP(s) automatically and efficiently.
Intacct: Aligning Finance and Sales; Best-in-class ERP and SalesforceIntacct Corporation
You're using Salesforce CRM and loving the benefits of cloud computing for your sales team. Now, learn how the built-in Intacct and Salesforce integration helps companies:
--Save time and reduce errors by eliminating manual data re-entry
--Automatically trigger invoicing and revenue recognition when a sale is completed in Salesforce
--Easily manage orders from multiple business entities
--Reduce your Days Sales Outstanding to as little as 30 days
The document discusses the benefits of integrated project accounting and financial management software. It describes challenges organizations face with disparate data silos that require redundant data entry. This leads to inefficiencies, errors and a lack of visibility across functions. Integrated software can automate processes, eliminate data re-entry, provide real-time data visibility and consistency for both operations and finance. This allows organizations to improve project delivery, maximize resources and accelerate growth.
The document discusses and compares key business processes in SAP ByDesign including Order to Cash (OTC) and Procure to Pay (PTP) for both products and services. It outlines the steps in OTC and PTP, compares the differences between products and services, identifies problems and proposes solutions. Role-based comparisons are presented and the document concludes with a critique of SAP ByDesign strengths and weaknesses.
The AI Advantage in Deductions Processing | Deductions Management Process | E...Emagia
The AI advantage in deductions processing
Learn how Artificial Intelligence (AI) can reduce manual work in deductions processing by over 80%. Deductions processing is a necessity but is also a low value activity. Over 95% of deductions are valid, resulting in issuing a credit to clear them from the accounts receivable ledger. The invalid deductions are difficult to collect from customers. A CFO’s reaction to this process is usually, “I don’t want to hire 6 people to issue credit memos”. However, if invalid deductions are not challenged, they will increase in frequency and value, significantly reducing gross profit margins.
https://www.emagia.com/resources/ebooks/the-ai-advantage-in-deductions-processing/
https://www.emagia.com/products/deductions-management-software/
How do you collect data? How do you personalize your customer relationship in a scalable way? How should your website interact with others? Having a well performing eCRM is key to achieve profitability, decrease spending on online marketing, and simplify your customer service tasks.
This case study will cover:
Data collection through customers touchpoints
CRM objectives and KPIs definition
Interactions with third party tools
Data in action for mass customization
Monitoring with dedicated dashboards
The document discusses key roles in business process management (BPM). It describes the roles of management like the CEO, COO, CIO, and CFO who are responsible for overall business success and financial performance. Process owners are responsible for efficiently operating specific processes. Process participants perform daily process activities. Process analysts conduct process identification, analysis, and redesign. Other roles include process methodologists, system engineers, and the BPM group.
Similar to Leveraging iReceivables and Approvals Management Engine (AME) for Customer Disputes_PPT (20)
4. Background
• Client: Premium Wine and Spirits Distributor
• Oracle Applications Footprint:
4
GL AR
iReceivables
• View Account Information
• View Transactions & Payments
AP HR
5. The Case for Dispute
• Problem: Customer Disputes were offline
• Solution: Implement Customer Disputes
5
GL AR
iReceivables
AP HR
• View Account Information
• View Transactions & Payments
• Dispute Transactions
6. Statistics and Facts
6
Number of Invoices – 20,000 per month
% of Invoices Disputed – 10%
$ of disputed amount – Over $1 million (20%)
Credit Requests Successful – 80%
Audit Trail – end to end
For Customer
For Internal AR Team
For Internal Marketing Team
10. What is a Dispute?
10
(AP Photo/Atlanta Journal-Constitution, Curtis Compton)
11. What is a Dispute?
• Simple: When the customer disagrees about the
balance of a transaction
• Submitted disputes become Credit Memo Requests,
which are routed for approval
• Successful disputes (approved Credit Memo Requests)
result in the creation and application of a credit memo
11
13. Business Process Analysis
• Two Approvers Types for Customer Disputes
– AR Reps
– Marketing Managers
• One AR Rep, One Marketing Manager per Account
– Not maintained in Oracle
13
Marketing ManagerAR Rep
451122 – “ATL A FINE WINERY - NORTH GA”
11
14. Business Process Analysis
• High-Level Dispute Process
– Customer calls or emails AR Rep
– AR Rep reviews and forwards to Marketing Manager
– Marketing Manager approves
– AR Rep adjusts disputed transaction
• Structure
– 12 Locations (OUs); 89 Approvers; 4200+ Accounts
14
15. Account
Number
AR Rep Mktg
Manager
451122-ATL ASIMS BSMITH
404612-ATL BGREEN BSMITH
421699-ATL ASIMS SJONES
417416-ATL BGREEN SJONES
Approver
Type
Employee
Name
User
AR Rep Sims, Amy ASIMS
AR Rep Green, Bo BGREEN
Mktg Mgr Smith, Bill BSMITH
Mktg Mgr Jones, Sue SJONES
Business Process Analysis
• “Dispute Mapping Master Excel File”
• Two Sheets per Location
– Approvers: Oracle User Approvers List
– Mapping: Account / AR Rep / Marketing Manager List
15
ATL - Approvers ATL - Mapping
16. Requirements
Enable End Customers to Dispute via iReceivables
Maintain the Approvers in Oracle
- AR Reps and Marketing Mangers
Systematic Approval Flow
- AR Rep Marketing Manager AR Rep
Accommodate for Business-Specific Elements
- Dispute Reasons… Messages … Dispute on Total
Amount
Conditional Disputes Scenario Handling
- By Account… By Transaction Type… By Location…
Automatic Dispute Generation
Ability to Report on and Audit Dispute Activities
16
18. Solution Approach
18
•Modify Lookups
•Update Messages
•Perform
Personalizations
•Implement Hook
•Perform AME Setups
for the Credit Memo
Request Workflow
•Import Resources
•Create Collectors
•Update Customers
•Update
Responsibilities
•Update Transaction
Types
Represent AR
Reps and
Marketing
Managers in
Oracle
Tailor Oracle
Dispute
Process for
Business Needs
Systematize
the Approval
Flow of
Disputes
Prime the
System for
Dispute
Implementation
19. Core Setups – Update Responsibilities
• Purpose:
– Enable Dispute Functionality for iReceivables
Responsibilities
• Menu Path:
– System Administrator Security Responsibility
Define
19
Prime the System for Dispute Implementation
20. Core Setups – Update Transaction Types
20
• Purpose:
– Setup Credit Memo Types for Transaction Types
• Menu Path:
– Receivables Manager Setup Transactions
Transaction Types
Prime the System for Dispute Implementation
21. Core Setups – Import Resources
21
* Performed via DataLoad
• Purpose:
– Setup Approver Employees (AR Reps and Marketing
Managers) as Collector and Salesperson Resources
• Menu Path:
– CRM Resource Manager Maintain Resources
Import Resources
• Steps*:
1. Select Resources to Import
2. Set Resource Attributes
• Collectors (AR Reps)
• Salespersons (Marketing Managers)
3. Review and Import Selected Resources
Represent AR Reps and Marketing Managers in Oracle
22. Core Setups – Import Resources
22
• Step 1: Select Resources to Import
Represent AR Reps and Marketing Managers in Oracle
23. Core Setups – Import Resources
23
Collectors (AR Reps)
Salespersons (Marketing Managers)
• Step 2: Set Resource Attributes
Represent AR Reps and Marketing Managers in Oracle
24. Core Setups – Import Resources
24
• Step 3: Review and Import Selected Resources
Represent AR Reps and Marketing Managers in Oracle
25. Core Setups – Create Collectors
25
• Purpose:
– Setup Approvers (AR Reps) as Collectors
• Menu Path:
– Receivables Manager Setup Collections
Collectors
Represent AR Reps and Marketing Managers in Oracle
26. Core Setups – Update Customers
26
* Performed programmatically
• Purpose:
– Setup Approvers (AR Reps and Marketing Managers)
as Collectors and Salespersons in Customers
• Menu Path:
– Receivables Manager Customers Standard
• Steps*:
1. Set Collector (AR Rep) at Customer Account
2. Set Salesperson (Marketing Manager) at Customer
Account Site Business Purpose (Bill To)
Represent AR Reps and Marketing Managers in Oracle
27. Core Setups – Update Customers
27
• Step 1: Set Collector (AR Rep) at Customer Account
Represent AR Reps and Marketing Managers in Oracle
28. Core Setups – Update Customers
28
• Step 2: Set Salesperson (Marketing Manager) at
Customer Account Site Business Purpose (Bill To)
Represent AR Reps and Marketing Managers in Oracle
29. TCA Setup
• Oracle’s Collector = AR Reps
• Oracle’s Salesperson = Marketing Managers
29
Customer Account
Customer Site
Bill-To Purpose
Collector
Salesperson
1:1
1:1
Systematize the Approval Flow of Disputes
30. AME Setups – Credit Memo Request Flow
• Two Approval Paths
– HR Hierarchy Limits
– Limits Only
• 3 Approval Levels (Called AME Transaction Types)
30
1.
Collector
2.
Approval Chain
3.
Receivables
Systematize the Approval Flow of Disputes
Credit Memo
• Created &
Applied
Transaction
• Disputed
31. AME Setups – Configuration
31
1.
Collector
2.
Approval Chain
3.
Receivables
Systematize the Approval Flow of Disputes
Credit Memo
• Created &
Applied
Transaction
• Disputed
Collector
=
AR Rep
Salesperson
=
Marketing
Manager
Collector
=
AR Rep
32. AME Setups – 1. Collector
• Create Approver Group
32
Systematize the Approval Flow of Disputes
33. AME Setups – 1. Collector
• Create Action Type and Rule
33
Systematize the Approval Flow of Disputes
34. AME Setups – 2. Approval Chain
• Create Approver Group
• Create Action Type and Rule
34
Systematize the Approval Flow of Disputes
35. AME Setups – 3. Receivables
• Create Approver Group
• Create Action Type and Rule
35
Systematize the Approval Flow of Disputes
36. Additional Setups for Dispute
• Lookups
– ARI_ACCOUNT_DETAILS_TYPE
• Enable “CREDIT_REQUESTS” Code
– ARI_INVOICE_SECTION
• Enable/Disable codes based on your implementation
– CREDIT_MEMO_REASON
• Enter “custom” reasons for your implementation
• Messages
– ARW_INV_MSG4
– ARW_DISP_FIN_CHARGE_MSG
– ARI_NOTE_DISPUTE_FIN_CHARGES
• Personalizations
– Personalization on Account Details Page to Hide
Dispute Button
36
Tailor Oracle Dispute Process for Business Needs
37. Conditional Dispute Logic
• Allow Custom Validation To Display Buttons In Invoice,
Credit Memo And Payment Details Page (Doc ID
1566003.1)
• Oracle Hook Stub: ARI_DEF_HOOKS_PVT
• Profile - OIR: Custom Validate Dispute
– PACKAGE_NAME.VALIDATE_DISPUTE
• Custom Logic Implemented - Exclusions at 4 levels
– Market (Region) Level – via Custom Value Set
– Account Level (DFF Exclude from Dispute)
– Transaction Class
– Transaction Type (DFF Exclude from Dispute)
• Only controls Dispute button on Transaction Details page
• Personalization to remove Dispute from Account Details
37
Tailor Oracle Dispute Process for Business Needs
39. Process Flow
3 major steps
• Dispute Initiation
– Internal User
– External Customers
• Approval Process – Utilizes AME
• Credit Memo Created and Applied
39
48. Automatic Dispute Process
• Custom Process
• Automatically create disputes whenever
– Cash/Credit Memo applied to a transaction
– Remaining balance is more than threshold amount
– Threshold amount set via custom profile
– No CM Request (dispute) exists
• Honors Conditional Dispute Logic / Setup
• ar_credit_memo_api_pub.create_request
• Once Credit Memo Request is created, follows same
approval process
• Provides
– Greater control on write-offs
– Awareness for Customer and Marketing team
48
49. Email Notification Process
• Standard Oracle provided email notifications
• Workflow mailer configured to receive and process
responses from email replies
• Approve
Either by logging into Applications
Or by Email responses
• Workflow background process set to run every 4 hours
• Response time – 3 days
– If no response, first reminder request sent
– If still no response, notification is escalated to person’s
manager
49
51. Disputed Invoice Report (Standard)
• Prints information for each disputed transaction and
displays totals. You can also review the collector
name and any comments associated with the
dispute.
51
52. Customer Listing for Dispute Setups
• Developed a custom Excel report to provide insight
to dispute-related customer setups
– Spreadsheet analysis of current account assignments
52
53. Mass Update Custom Program
• Provided the ability to update the report’s
spreadsheet output and run a custom Mass Update
custom program to upload changes to…
– Collector at Customer Account (for AR Rep changes)
– Salesperson at Customer Bill-To Site level (for
Marketing Manager changes)
– Customer Account DFF (for exclude from dispute
changes)
53
58. Please complete the session evaluation
form in the COLLABORATE 16 agenda
builder and networking app.
We appreciate your feedback and insight!
Session ID#: 10810