This document discusses key functions and challenges related to order tracking, rating processes, billing, system health checks, reporting, and log analysis. The core capabilities outlined are real-time order tracking, rating process initiation and throughput monitoring, one-touch billing and invoice formatting, database and system health checks, automated report generation, and log analysis. Current challenges include the lack of integration across systems, difficulties managing processes and resources, and the need for automated analytics and reporting.

1. Key Functions
Track an Order across the various systems and gather Real-Time data on its status across the order
lifecycle
Challenges
▪
To track an order across systems it needs configuring/customizations to capture current status of
the order. With dependency on customization, the tracking is not real-time and is a cumbersome
process
▪
To gather critical data and reports on the order status, a lot of complex software/tools are
deployed and as its not an integral part of the BSS/OSS ecosystem, reports management becomes
cumbersome.
Core Capability

Order Tracking
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Track Real-time Order Statuses cutting across systems
Pinpoint the exact location of an Erred Order
Search for specified orders, order to cash & order to provisioning
Manage fallouts
Get details for completed and failed orders

Order Throughput
• Check the throughput from origin till the end or at each stage of Order
Lifecycle
• SLA binding

3. Key Functions
Manage initiation, reporting of rating processes through a single window interface
Challenges
▪
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To manage a rating process there is a dependency on the know-how of the rating system and there
is a high chance of human errors while initiating, resolving and killing a process owing to technical
complexities within a rating system
There is a dependency on managing volume and obtaining meaningful data on the performance of
rating processes.
Audit trails and alarms ensure smooth functioning and compliances
Core Capability

Rating Process Initiation
• Initiate various rating processes
• Monitor on-going processes; Generate alarms and create audit trails

Rating Throughput
• Check throughput of each rating process
• Automatically Record relevant performance matrices of the processes
• Auto-Generate Reports and Set/define Alarm Trigger conditions

5. Key Functions
Automating and Managing billing process initiation, known error resolution and scheduling from a single
interface.
Challenges
▪
Initiating and scheduling of billing process is a highly complex function and requires frequent
scaling of resources with changes in volume. This makes it challenging to manage resources and
handle large volumes
▪
Ensuring accurate Billing ‘each time–every time’; Obtaining meaningful data on performance &
reducing revenue loss.
Core Capability

One Touch Billing
• Schedule & automate initiation of the entire billing process from a single
interface
• Easily scalable to accommodate volume surges
• Real-time status of bill-run

Invoice Formatter
• Quick and easy customisation of bill formats
• Ease of maintaining multiple formats according to various configurable
parameters

7. Key Functions
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Database Health Check :- Monitoring and reviewing performance & configuration of Databases
Unix/Linux System Health Check :- Monitoring vital stats of the Unix/Linux Systems and raising
alarms/notification if performance parameters reach critical levels
Challenges
▪
In a generic environment, real-time alerts and performance monitoring is not possible and due to
lack of this data it become difficult to analyze and initiate preventive measures
▪
Absence of historic data limits proactive analysis of the systems
Core Capability

Database Health Check
• Perform reviews for DB performance & configuration

Unix/Linux Health Check
• Monitor vital stats of the Hardware & OS

10. Key Functions
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Report Generation: Based on a specific business requirement generate custom reports with deemed
data sets
Log Analyzer: Extract, Store and Automate analysis of Logs
Challenges
▪
In a typical billing environment, there is a dependency on scheduling report generation procedures
▪
Analysis of logs is a tedious and routine task for RCA resulting in a time-loss of highly skilled
resources
Core Capability

Report Generation
• Generate custom reports in accordance with generic or specific
business needs

Log Analyzer
• Automate Log Analysis and extract/store relevant details in the
Database