Operations Support Features

1. Key Functions
Track an Order across the various systems and gather Real-Time data on its status across the order
lifecycle
Challenges
▪
To track an order across systems it needs configuring/customizations to capture current status of
the order. With dependency on customization, the tracking is not real-time and is a cumbersome
process
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To gather critical data and reports on the order status, a lot of complex software/tools are
deployed and as its not an integral part of the BSS/OSS ecosystem, reports management becomes
cumbersome.
Core Capability
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Order Tracking
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Track Real-time Order Statuses cutting across systems
Pinpoint the exact location of an Erred Order
Search for specified orders, order to cash & order to provisioning
Manage fallouts
Get details for completed and failed orders
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Order Throughput
• Check the throughput from origin till the end or at each stage of Order
Lifecycle
• SLA binding

3. Key Functions
Manage initiation, reporting of rating processes through a single window interface
Challenges
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To manage a rating process there is a dependency on the know-how of the rating system and there
is a high chance of human errors while initiating, resolving and killing a process owing to technical
complexities within a rating system
There is a dependency on managing volume and obtaining meaningful data on the performance of
rating processes.
Audit trails and alarms ensure smooth functioning and compliances
Core Capability

Rating Process Initiation
• Initiate various rating processes
• Monitor on-going processes; Generate alarms and create audit trails
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Rating Throughput
• Check throughput of each rating process
• Automatically Record relevant performance matrices of the processes
• Auto-Generate Reports and Set/define Alarm Trigger conditions

5. Key Functions
Automating and Managing billing process initiation, known error resolution and scheduling from a single
interface.
Challenges
▪
Initiating and scheduling of billing process is a highly complex function and requires frequent
scaling of resources with changes in volume. This makes it challenging to manage resources and
handle large volumes
▪
Ensuring accurate Billing ‘each time–every time’; Obtaining meaningful data on performance &
reducing revenue loss.
Core Capability

One Touch Billing
• Schedule & automate initiation of the entire billing process from a single
interface
• Easily scalable to accommodate volume surges
• Real-time status of bill-run

Invoice Formatter
• Quick and easy customisation of bill formats
• Ease of maintaining multiple formats according to various configurable
parameters

7. Key Functions
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Database Health Check :- Monitoring and reviewing performance & configuration of Databases
Unix/Linux System Health Check :- Monitoring vital stats of the Unix/Linux Systems and raising
alarms/notification if performance parameters reach critical levels
Challenges
▪
In a generic environment, real-time alerts and performance monitoring is not possible and due to
lack of this data it become difficult to analyze and initiate preventive measures
▪
Absence of historic data limits proactive analysis of the systems
Core Capability

Database Health Check
• Perform reviews for DB performance & configuration

Unix/Linux Health Check
• Monitor vital stats of the Hardware & OS

10. Key Functions
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Report Generation: Based on a specific business requirement generate custom reports with deemed
data sets
Log Analyzer: Extract, Store and Automate analysis of Logs
Challenges
▪
In a typical billing environment, there is a dependency on scheduling report generation procedures
▪
Analysis of logs is a tedious and routine task for RCA resulting in a time-loss of highly skilled
resources
Core Capability

Report Generation
• Generate custom reports in accordance with generic or specific
business needs

Log Analyzer
• Automate Log Analysis and extract/store relevant details in the
Database