This document discusses the model of the family-oriented human service practitioner. It outlines three key components of the practitioner: interpersonal skills, experience in family-focused services, and knowledge of family-oriented practice. For each component, it provides examples of necessary personality characteristics, learned skills, types of education and training, and examples of services provided based on participant interviews. The overall goal of the practitioner model is to help strengthen and restructure families using community-based and client-focused services.

1. Families in Conflict: Emergence of
the Family Oriented Human Service
Practitioner
Dr. Narketta M. Sparkman-Key; HS-BCP
Dr. Chaniece Winfield; ACS LPC RPT CADC CSAC HS-BCP CRP

2. The Family
Oriented Human
Service
Practitioner
Interpersonal Skills
Experience in
Family Focused
Services
Knowledge of
Family Oriented
Practice
The Family Oriented Human Service Practitioner
Model

3. Interpersonal Skills for
Helping Relationship
Development

4. InterpersonalSkillsfor
HelpingRelationship
Development
Personality Characteristics
Community BasedLearned Practitioner Skills

5. Personality Characteristics
• Humility
• Genuineness
• Honesty
• Person-Centered Personality
• Knowledge of Self
• Compassion
• Innovative Thinking
• Independent
• Team Oriented
Learned Practitioner Skills
• Setting Boundaries
• Being Objective
• Effective Communicator
• Become an Educator
• Counseling Skills
• Be Non-Judgemental
• Active Listener
• Diverse Populations
• Empathy
• Patience

6. Supportive Participant Quotes
• “You must be genuine and have the ability to connect with the families and you
must have knowledge and be honest; these skills are not learned, but must
come naturally” (Participant B) Personal Characteristic
• “You must learn how to build rapport, be non-judgmental, show empathy,
integrity, and be able to conceptualize cases and advocate” (Participant M)
Learned Skills

7. Knowledge of Family
Oriented Practice

8. KnowledgeofFamily
OrientedPractice
Formal/Informal Education
Community BasedHands on Experience

9. Formal and Informal Education
• Undergraduate/Graduate
degree
• Evidence based interventions
• Knowledge of Families
• Workshops
• Resource Identification
• Case Management
• Supervision
• Clinical Readiness
Hands on Experience
• Addressing Parent-Child
Conflict
• Teaching Positive Parenting
• Ways to Approach Strife
• Addressing Addiction
• Managing Stress
• Crisis Management
• Modeling
• Addressing Family Conflict
• Anger Management

10. Supportive Participant Quotes
• “Our minimum requirements are a Masters level education and 3 years working with mental health
population,or one year mental health training with children and adolescents to work in the home.
Bachelor level candidates are considered based on their skills” (Participant M)Formal
• “New hires receive 40 hours of training of diagnosis, management, trauma, boundaries and
documentation. Annually there is about 20-40 hours of training” (Participant H). Informal
• “We address conflict with education and a research based curriculum; we model and mentor
through family groups and teach positive parenting, how to resolve & prevent conflict to the
families” (Participant I). Hands on experience
• “We gain experience in providing skills and strategies; modeling through role playing; as a
facilitator you are guiding like a counselor” (Participant L) Hands on experience

11. Experience Providing
Family Focused
Services

12. ExperienceProviding
FamilyFocusedServices
Restructuring Families
Community BasedCommunity Based Services
Client Development Services
Supportive Analytical Codes

13. ●Family
development
●Child
Development
●Parent
Development
●Addressing
abuse/neglect
●Counseling
●Mediation
●Family
Unification/Reuni
fication and
Dissolution
●Adoption
●Child Focused
Services
●Legal Services
●In-Home
Counseling
●Support Groups
●Mental Health
Skill Building
●Parenting
Classes
Restructuring Families
Client Development
Services Community Based
Services

14. Supportive Participant Quotes
• “Our goal is to make the family healthy and functioning." (Participant C) Restructuring Families
• “We focus on conflict after placement in home with the child and conflict with couple which takes more
time; We address parental conflict directly by hearing both sides of the parents and coming up with
solutions for both sides. ” (Participant A) Restructuring Families
• “We also offer programs for parents such as connecting with your teen and building better
relationships” (Participant L) Client Development
• “ Sibling conflict is fairly normal and we use an educational component includes skills building and
teaching other things to resolve issues besides hitting.” (Participant E) Client Development
• “We provide in home counseling in the community and other Medicaid programs; the intensity depends
on assessment”(Participant M) Community Based
• “In our community based mental health skills building program each adult must be 21 years or older,
hospitalized in the past or prescribed with medication in the last year. We get referrals from Social
Services or the community.” (Participant B) Community Based

15. The Family
Oriented Human
Service
Practitioner
Interpersonal Skills
Experience in
Family Focused
Services
Knowledge of
Family Oriented
Practice
The Family Oriented Human Service Practitioner Model
Questions?

16. Thank you!
Dr. Sparkman-Key Dr. Winfield
nsparkma@odu.edu cwinfiel@odu.edu