Fully managed services, powered by Evozon

1. Services | WHAT WE DO
System Administration Services
Top Quality Technical and User Support
Network design and administration
 NETWORK DESIGN AND
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ADMINISTRATION
SYSTEM INFRASTRUCTURE
DESIGN AND
IMPLEMENTATION
SERVERS SETUP AND
CONFIGURATION
24x7 SUPPORT SERVICES
SECURITY
INTERNET TELEPHONY
VIRTUALIZATION
CLOUD
Rely on Evozon with confidence for
convenient, professional, around the
clock and competitively priced technical
support for any of your technology
products. We provide first to third line
support to solve problems of any
severity, according to the Service Level
Agreements (SLA) agreed upon.
We support absolutely everything above
the hardware; operating systems,
networking, application servers,
applications, databases, related services
and security.
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Design network topologies
Implement network topologies
Administer networks
 switches, routers, firewalls
 DHCP servers, DNS servers, VPN
System infrastructure design and implementation
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Design system landscape
Implement system landscape
Key attributes, per business need
 Scalability
 Redundancy / Failover
 Load balancing
 Performance
 Cost effective
Servers Setup and Configuration
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Operating systems (Windows server and Linux)
WEB servers (Apache, Nginx, IIS)
Application servers (Tomcat, Jboss,GlassFish)
Mail servers (Postfix, Qmail, Zimbra, Gmail)
File servers (FTP, Samba, NFS)
Database servers (MySQL, MSSQL, Oracle, DB2)
Source control (git, svn)
Issue trackers (Jira, Bugzilla)
Internet telephony - VOIP (Asterisk, OpenSIPs)
Evozon is a software and consulting services agency which has business analysis, project management
and customer relations in London and over 250 developers in Cluj-Napoca, Romania. Over the years, we
have worked on a wide range of web based, mobile and desktop products and applications across several
domains and industries, with a slight focus on ecommerce and Enterprise Content Management
applications.

2. Services | WHAT WE DO
Regardless of your company’s size, Evozon can help you
make it more efficient by providing you with expert
support.
IT department manager
24x7 Support Services
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The response and resolution times for
different issues severity levels are agreed in
SLA.
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Our first line of support:
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Accurately capturing information;
Issue diagnosis;
Basic troubleshooting;
Answering all “How do I” questions.
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Second line of support:
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Problem reproduction;
Advanced technical troubleshooting;
Remote access to investigate problem
machines;
Resolution issues raised by first line
support.
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The third line of support only gets
involved for issues escalated from 2nd line
due to complexity or skills & resources
required to resolve. Our third line of support
is responsible for:
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Final resolution of technical problems;
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Research and development solutions that
can prevent and/or fix new issues;
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Provide, analyze, test and implement more
solutions to complex issues.
110 Calea Turzii, Cluj-Napoca
Transylvania, Romania
T: + 40 364 101203
F: + 40 364 101204
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Server administration at operating system level
Installation and configuration (services, applications, modules)
Deployments (rollout web applications)
Backup
 create backup procedure (what, when and where to backup)
 apply backup procedure
 monitor and test backups
Patching and updating
 apply latest patches or updates for running software
Support for applications
 troubleshooting and fixing application/services issues
 analyze services/application downtimes
 provide assistance for developers in fixing issues
Performance analysis and profiling
 identify bottlenecks that affect performance
 provide suggestions on how to fix performance issues
 tune systems to increase performance
Database maintenance
Monitoring
 monitoring hardware devices
 monitoring system resources (HDD utilization, memory
consumption, CPU usage, network utilization)
 monitoring applications / services for availability, resource
consumption, errors
 monitoring websites availability
 log analyze
Tools: Zenoss, Nagios, Centeron, NetFlow, Awstats
Monthly reporting
 create monthly reports on servers status, resource utilization;
 reports provide valuable information in capacity management.
9 Wimpole St, London
W1G 9SG, UK
T: +44 207 112 8941
F: +44 207 112 8942
For more information, please visit: http://www.evozon.com

3. Services | WHAT WE DO
Let our highly experienced and qualified system engineers
take the system administration tasks out of your way,
allowing you to focus on mission critical issues.
Security
Assure compliance with PCI standard:
Evozon offers a wide set of
customized remote server
administration services that fit
your business. If you are looking
for one-time services or long-term
contracts we can provide you the
optimal solution at high quality
standards.
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Restrict access to servers using firewalls
Use secure channels when connecting to servers
Restrict access to servers to authorized users only
Assign unique ID to each person accessing servers
Restrict physical access to servers
Log and audit all access to the servers
Keep software installed up to date
Regularly audit security systems and processes
Maintain a policy that address information security for all personnel
Vulnerability Assessment
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110 Calea Turzii, Cluj-Napoca
Transylvania, Romania
T: + 40 364 101203
F: + 40 364 101204
IT Security Audit
 Physical Assessment
 Hardware Assessment
 Application Assessment
 Connection Assessment
 Policy and Procedure Assessment
 Third Party due diligence Assessment
 Infrastructure Audit and Mapping
Penetration Testing
 Perform internal penetration testing
 Perform external penetration testing
 Provide executive and technical reports
 Provide suggestions on how to fix issues
9 Wimpole St, London
W1G 9SG, UK
T: +44 207 112 8941
F: +44 207 112 8942
For more information, please visit: http://www.evozon.com

4. Services | WHAT WE DO
We understand that each project is different and based on
our expertise we can guarantee that the most qualified
person for this job is assigned.
Internet telephony
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Design internet telephony infrastructure
Setup and configure VOIP environments
Custom PBX (private branch exchange)
Build custom applications (call center, IVR – Interactive Voice
Response)
Experience with: Asterisk, OpenSIPs, Asterisk AGI
Virtualization
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Design virtualization solutions
Setup virtualization environments
Migrate from bare metal to virtualized machines
Consolidated backup and replication strategies
Experience with: VMWare, Xen, KVM, Hyper-V,VirtualBox
Cloud
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Cloud computing consulting
Design infrastructures hosted in cloud
Implement architectures hosted in cloud
Experience with:
 IAAS (Infrastructure-as-a-Service): Amazon AWS, Linode, Rackspace
 PAAS (Platform-as-a-Service): Heroku, Engine Yard
 SAAS (Software-as-a-Service)
Evozon is a software and consulting services agency which has business analysis, project management
and customer relations in London and over 250 developers in Cluj-Napoca, Romania. Over the years, we
have worked on a wide range of web based, mobile and desktop products and applications across several
domains and industries, with a slight focus on ecommerce and Enterprise Content Management
applications.