Shruthi Sharma is a QA Engineer with over 5 years of experience testing Cisco's Unified Communications products. She has extensive experience installing, configuring, and upgrading Cisco UC products like CUCM, UCCE, CUP, and MediaSense in virtualized environments. She has also developed environments using the Host Collaboration Solution and tested call flows, features, and functionalities. She holds an MBA in project management and BCA and has worked on projects testing CUIC and the Golden Bridge Hosted Collaboration Solution.

1. SHRUTHI SHARMA MS
Mobile: +91-7259289000
E-mail: msshruthisharma@gmail.com
OBJECTIVE
To serve inan organizationthatprovides opportunities to effectively utilize my skills and potential
and thereby, contribute to the growth of the organization.
PROFILE SUMMARY
 Total Experience in Testing :5.3 Years
 Install, Configure, Upgrade ICM,UCCE ,CUCM, CUP,UC, Media Sense Server and CVP in Hosted
Environment
 Deployment of all the components virtual machine (VMware) and Upgrade of Data center using UCS
manager.
 Configure,TestandTroubleshoot different types of Call flows (Agent Greeting, Transfer ,Conference
and Whisper Announcement. )
 Prepare Test plan, Test cases and Execute.
 Functional, Feature and Regression testing.
 Monitoring the components using PCA and HCMF
 Defect verification and validation.
ACADEMIA
 MBA in project managementfromSikkim manipal universitywith 68% aggregate.
 BCA from Sahyadri science college,Shimogawith 64.04% aggregate
 Higher Secondary:KGFPUCollege(HigherSecondaryBoard of Karnataka), with55.5% aggregate.
 SSLC fromBCJC,KGF(Boardof Secondary Education of Karnataka) with83.66% aggregate.
PROFESSIONAL EXPERIENCE
CompanyName:WiproTechnologies
Duration :30th
August 2010 to 13th
November2015
Position held :QA Engineer
TECHNICAL EXPERIENCE – PROJECT DETAILS
Golden Bridge – Host Collaboration Solution (GB-HCS)
[2nd July 2011to 13th November 2015with Wipro Technologies for CISCO Systems]
Role: QA Engineer
Deployingandtestingthe solutionlevel features and functionalities using Cisco
Unified Communications Products in Hosted environment on Virtual Machines with all possible
architecture models.

2. Responsibilities:
 Developing the environment with HCS and Unified Communications products in all architecture
topologies
 Testing and managing the provisioning capability of CUCDM with Unified Communications
products and implying the new ideas to improve the features and functionalities
 Setting up the Host Collaboration Solution along with Unified Communications products and
solution testing for the same
 Secure setup of unified communications products
 Preparation of Routing scripts with UCCE and test different kinds of call flow like Basic,Transfer,
Conference, Agent greeting, Whisper announcement, CM based silent monitoring and Mobile
agent.
 Provision CUCM using API automation and HIL
 Execution of IPT callflow through Automation using Autorun tool
 Installation. Feature and Functionality management of various products like,
 Cisco Unified Communications Domain Manager (8.X)
 Cisco Unified Communications Manager (8.X, 9.X, 10.X)
 Cisco Unified Contact Center Enterprise (8.X, 9.X, 10.X)
 Cisco Finesse (8.X, 9.X, 10.X)
 Cisco Unified Intelligent Center (7.X,8.X,9.X,10.X)
 Unified Cisco Voice Portal,CVP OAMP(8.X,9.X,10.X)
 Cisco Unified Contact Center Domain Manager
 Cisco Real time monitoring tool for CUCM (9.X,10.X)
 Cisco Unified Media Sense Server(10.X)
 Cisco Unified Attendant Console Standard (10.X)
 Cisco Enterprise License Manager (9.X)
 Cisco Prime License Manager (10.X)
 Cisco HCS License Manager (9.X)
 UCS manager (5.5)
 Microsoft Active Directory, DNS (2003, 2008R2)
 Soft-Clients: Cisco Jabber (Windows, MAC, TAB and Android)
 Cisco IP Phones 9971, 8951, 9951, E20, E90, 8945, DX650, 79XX, 69XX etc.
CISCO UNIFIED INTELLIGENT CENTER(CUIC)
[12th Feb 2011to 1st
July 2011 with Wipro Technologies for CISCO Systems]
Role:QA Engineer
 Feature,Functional and Regression testing
 Defect verification and validation
 Test case Identification and preparation for Defected areas and new feature
 Install,Upgrade and Migration of CUIC cluster deployment.

3. PERSONAL VITAE
Date of birth : 27.08.1989
Marital status : Married
Nationality : Indian
Languages Known : English, Hindi, Kannada, Tamil and Telgu
DECLARATION
I, Shruthi SharmaM.S., herebysolemnlydeclare thatthe above informationistrue tothe bestof my
knowledge.
Place:Sign( )