ITC Capabilities Brief 2014


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ITC Capabilities Brief 2014

  1. 1. ITC I.T. Consortium, Inc. People Technology Solutions A Service-Disabled, Veteran-Owned Small Business
  2. 2. Delivering client-focused products and workforce solutions for your busy work environment. Specializing in project management consulting and services, managed IT services and government solutions. Providing excellent resources for just-in-time, contract, temporary, temp-to-perm and permanent placement requirements for corporate or government applications locally or nationwide.
  3. 3. ITC offers a complete menu of Managed I.T. Services employing the latest best practices and technologies. Our service deliveries include: • Managed Network Services (RMM) • Project Management Solutions • VMWare and Cloud Solutions • Structured Cabling for Voice, Data and Wi-Fi and Security • Wi-Fi Services and Support • IP Based Security Cameras, Video Surveillance and Monitoring • Video Conferencing Solutions • Network Administration • Information Assurance and Network Security • Custom Software Development and Programming • Help Desk Administration and Support • Desktop Maintenance Services
  4. 4. Managed Services Managed Services (RMM) by ITC Managed Services by ITC provides a comprehensive Network Operations Center (NOC), allowing us to See All, Manage All, and Service All. From a single dashboard, we can provide proactive remote monitoring and management (RMM) of your servers, workstations and laptops, routers and switches, even your broadband service. We provide asset tracking, proactive automated maintenance, patch management, cloud-based managed online back-up and managed antivirus solutions. The dashboard alerts us to a potential problem, so we can view it and fix it before you even know a problem existed. It also provides issue tracking, and creates detailed reports. If a problem requires an on-site visit, utilizing an integrated PSA tool, we can track issues, create tickets for service, and, if necessary, dispatch a technician to your site. Managed Print Services ITC offers a Turnkey Remotely Monitored Managed Print Solution to provide you with complete lifecycle asset management, alerts, repairs and replacements, as necessary, with predictive maintenance capabilities and fully customizable auto-replenishment of supplies with either OEM or compatible products. This provides you with complete usage reports including page counts for color and mono printing, and associated/calculated costs. As printers reach their end-of-life, ITC offers flexible acquisition options including: utility-based billing, leasing, renting, or direct purchasing, or any combination of the above. Backup and Disaster Recovery ITC provides you with peace of mind, knowing that whatever happens, your data is secure. We provide clients with an advanced insurance policy against data loss and costly downtime with complete and instant business continuity. ITC's Backup and Disaster Recovery (BDR) solution provides instant on- or off-site virtualization and restoration capabilities. ITC's solution takes data from the server and converts it into encrypted files, and transmits backups to two secure bi-coastal data centers located in the U.S. This allows for instant virtualization and/or rapid on-site restoration of your data.
  5. 5. Project Solutions Technology rollouts require specific expertise, people and process to ensure success. ITC’s Project Management Team can ensure that the resources, risks, change and contingencies are managed properly and ensure that timelines and budgets are met. Whether you are doing a single site deployment or many large scale deployments over numerous sites, ITC can provide you with the resources and experience to succeed. ITC’s Service Include:                Project Management, project planning, resource management, scheduling, TQM Change management, risk management Site surveys and site preparation Physical delivery acceptance of equipment Unpacking, checking and testing of equipment Centralized staging and configuration of equipment Installing images, or, OS and applications Installation of servers, desktop PCs and peripherals for network or classrooms Connecting to and testing network Running predetermined tests on hardware and software Inventory and asset management Software license tracking and renewal POS Installations and support Wi-Fi, Security Cameras, Installations and Support Document Imaging and Control
  6. 6. VMWare Virtualization Virtualization enables today's X86 computers to run multiple operating systems and applications, making your infrastructure simpler and more efficient. Applications get deployed faster, performance and availability increase and operations become automated, resulting in IT that's easier to implement and less costly to own and manage. VMware Virtualization Simplify your IT infrastructure with proven virtualization solutions built on VMware® vSphere with Operations Management™, the industry's leading virtualization and cloud management platform. VMware virtualization helps you reduce capital expenses through server consolidation and reduce operating expenses through automation, while minimizing lost revenue by reducing both planned and unplanned downtime. Enhance business continuity and disaster recovery capabilities for your virtualized infrastructure through improved and simplified disaster recovery solutions with VMware® vCenter Site Recovery Manager™. Virtualize Tier 1 business critical enterprise applications, including databases (Oracle Database, Microsoft SQL Server, SAP HANA, SAP Sybase), business applications (SAP Business Suite, Microsoft Exchange, SQL Server, SharePoint, SAP), and deliver the highest SLAs and top performance. Gain policy-based automation and ensure compliance and performance with a zero-touch infrastructure using VMware® vCenter™ Operations Management Suite™ for virtualization management. Why Choose VMware for Your Virtualization? VMware virtualization solutions are built onVMware vSphere, our proven, robust and reliable virtualization platform—and the choice of more than 500,000 customers, including the entire Fortune Global 100.
  7. 7. Network Administration and Security The ITC Network Administrator (MCSE, Network+, Linux+) is responsible for the overall health of your network. We manage the network configuration and documentation, access control, network monitoring, threat assessments and security, backups and network maintenance. • • • • • • • • • • • • • • • • • Network Access Control Policies Determination Folder and File Access Routers, Switches and Firewalls Administration Network Security (Security+) Information Assurance (CISSP) Threat Assessments Network Vulnerabilities, Penetration Testing (CEH, CHFI) Network Monitoring Network Patching Clustering and Synchronization Domain Servers Application Servers Network Back Ups Back Up Power Uninterruptible Power Supplies and Conditioners Security Cameras, Video Surveillance and Internal/External Security
  8. 8. Voice, Data, Wireless and Security Structured Cabling Infrastructure ITC provides network design for both existing premises and new construction. You can rely on ITC’s network design team to develop your networking, voice, wireless and security infrastructure and deliver the cleanest results.   Project Management BICSI Certified RCDD Job Logging Status Reporting Asset Management Quality Control Customer Communication Customer Satisfaction On-Time Delivery Within Budget Voice, Data and Security Cabling Certified Installers Cable Labeling Cable Terminating and Testing Cable Management for Patch Panels and Switches Network Performance Report Removal and Disposal of Abandoned Cabling  Wireless Network Installations Site Survey Mesh Networking Mobil Transaction Device Support Cloud Wireless Support On-Going Support  IP Based Video Surveillance Digital Video Security Record Sound as well as Video Central Monitoring Continuous, Motion, Scheduled or Alarm Recording Options Multi-Site Remote Management Object Counting/Facial Detection Remote Access Via iPhone, Android and Blackberry
  9. 9. Wi-Fi Installations and support ITC provides Broadband, Routers, Structured Cabling Infrastructure, Installation and Support of Wi-Fi Access Points and Mesh Networks that will provide secured network access or “Hotspot” internet access for your customer’s use at your office, warehouse, campus, restaurant, hotel, resort, airport or municipality. Any Wi-Fi enabled device can connect to the internet within the range of an open wireless network. Coverage can extend from an area as small as a few rooms to as large as many square miles using an overlapping mesh network of access points, bridges and repeaters, using routers to connect. Wi-Fi can be made available as a free and open service, or can be completely secured allowing access only by password. Universities and college campuses, restaurants, hotels, cruise ships, resorts, airports and now cities are making Wi-Fi available to their customers and populous enabling people to have access via their Wi-Fi enabled devices such as desktop computers, laptops, tablets, smartphones, PDAs and now TVs.
  10. 10. Security Cameras and Video Surveillance ITC offers a complete line of intelligent analog, hybrid, and IP Security Camera, Video Surveillance and Monitoring Solutions. We have Security Cameras and Video Surveillance products for virtually any situation, both indoor and outdoor for home and business, warehouses, education, retail, construction and government. ITC’s Network and Digital Recording Solutions include multi-format output, built-in motion, sound or heat detection and facial recognition*. We offer server–based systems that deliver advanced, versatile and programmable operations with features like intuitive GUI’s and site map overlays, advanced and multigroup and tour sequences, scalable solutions for future expansion and seamless integration with a complete line of video surveillance solutions. We have LCD and CRT Displays for every monitoring and viewing need including highresolution image reproduction, 16.9 ratio wide screens, wide angle viewing capability and true color reproduction. We also offer a variety of accessories, such as lenses, housings and mounting brackets to ensure that you capture perfect images where and when you want them.
  11. 11. Video/Voice Conferencing Solutions We live in a mobile, social, global world and it shows in the way business gets done. The 24 x 7 nature of business means workers are adapting to a new business reality. Business hours are less constrained and arguably run around the clock. Distributed workforces have become a standard protocol for competing in today’s economic environment. Business happens beyond the walls of your organization. You interact regularly with customers, suppliers and partners. Workers are increasingly on the go and embracing the flexibility of mobile communications to balance the demands of the office in the most efficient and productive way possible. The Benefits of Video Collaboration Video conferencing is evolving rapidly—how it's used, where it's used, by whom and for what—and its use as an enterprise productivity tool is also growing rapidly. Survey results from almost 5,000 enterprise video end-users around the world reveal notable insights into the business benefits of video conferencing, deployment trends, use cases, adoption and insights for future growth. Why Polycom Polycom believes in the power of bringing people together, regardless of location, to create better collaboration experiences and change the way people work. As the leader in unified communications and collaboration, we have been pioneering breakthrough communication experiences for nearly 20 years. Find out why more than 415,000 organizations around the globe, and across all industries, rely on Polycom voice, video and telepresence solutions as the backbone for collaboration.
  12. 12. Custom Software Development ITC develops high impact software for companies ranging from startups to Fortune companies. We can provide an onsite or virtual development team, onshore or offshore to handle all levels of your software engineering or development project and budget. • • • • • • • • Customary Project Management Agile Project Management Scrum Project Management Full Life Cycle Software Development Multiple Discipline Software and Database Development Application Development Web Application Development Web Design ITC project managers and software developers use proven development methodologies that emphasize short iterative cycles and efficient resource management to deliver projects on time and within budget. Whatever your software development, web application, web design or database requirements are, ITC has the resources to meet your challenges and support your business needs. Our developers have years of experience with multiple development environments. No matter how complicated the challenge, ITC resources can develop and deliver a technically sound solution.
  13. 13. Help Desk Support A help desk is critical to the operations of any business that has a network, client workstations and peripherals, such as printers, scanners and fax machines. As a centralized intake location for technical issues, it allows for a responsive and timely solution to get clients and their staff back to business as usual. In addition to handling immediate IT issues, a help desk performs several proactive tasks to ensure clients' IT systems remain operational and downtime is minimized. Thus, utilizing a help desk that follows best practices can improve the productivity, efficiency and satisfaction of both clients and the IT service provider. When implementing a help desk, the most strategic method to follow is the Information Technology Infrastructure Library (ITIL) best practices. An ITIL best practice help desk must provide: • • • • • • Single point of contact for IT interruptions Computer or software consultations Tracking capabilities of all incoming problems Remote access and control of desktops and servers Problem escalation procedures Problem resolution As an IT service provider, we know the key to maintaining customer satisfaction is keeping IT functions running smoothly for our clients. Rely on ITC to provide you with a comprehensive help desk experience providing best practices, along with remote control services to assist you with your desktop and network needs.
  14. 14. On-Site Break/Fix Repairs & Maintenance Our certified technicians and systems engineers provide support for desktop PCs, servers, networks, printers, scanners, fax machines, plotters and POS systems. We service all makes and models. ITC offers Per Incident Time and Materials Repairs as well as a variety of flexible Fixed Cost Maintenance Agreements with Spare Parts Inventory Options. Offerings can also be customized to meet response and coverage times from 8-5 to 24X7X365 and from next day to expedited four hours response times.  Maintenance Agreements Why pay for expensive Original Equipment Manufacturer (OEM) Warranty Service and Extended Warranty Service Packs? ITC provides the same quality and services at a fraction of the OEM price. Our Field Service Technicians manufacturer’s certifications consist of all major makes of computers, laptops and servers, printers and peripherals. Ask your ITC Service Manager about our Block Time Discounts and Maintenance Agreement plans.
  15. 15. Proudly Offering Dell Products
  16. 16. Business Partners
  17. 17. Some ITC Clients Milvets Systems Technology Dollar Thrifty Auto Group Advanced Systems Technology The Harrington Group Atlantis Systems America Bank of New York Select Specialty Hospitals City of South Daytona Social Security Administration BellSouth U.S. Department of Forestry City of Melbourne Florida Disability Determination Volusia County Schools Florida Hospital Broad & Cassel Law Group Heart of Florida Regional Hospital The Villages Regional Hospital
  18. 18. Management Team Perry Dunn Partner, President and CEO Jeff Strobach, CPM Partner, Sr. V.P. / COO CTO Terry Aikens Stephen Rivera V.P. Sales & Marketing Proposal Manager Capture Manager Program Manager Business Development Manager Office Manager Chief Financial Officer Human Resources Contracts Manager Recruiting Nick Pileggi, PMP, Director of Software Services FSO, Security+ Jeff Strobach I.T. Services Manager A+, MCSE, Net+ A+ Technician MCSE, MCSA,. Net+
  19. 19. Location Business Office: 1802 North Alafaya Trail Orlando, FL 32826 407-992-6605 407-658-9502 fax
  20. 20. ITC I.T. Consortium, Inc. Setting the standard for excellent customer service, in-house or outsourced, ITC delivers talented People, Technology and Solutions.