Genesis Networks Mar 2010 Base Presentation Rev4

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  • Project for deploying and installing wireless networks in all hotel properties. As of the end of 2008 there were over 600 sites shipped and installed. Customer reported 99 .5% first time guest access success. When a guest checks into a hotel room and uses their laptop to access the wireless network, they are successful 99.5% on the first time. This has exceeded the customer’s expectations. There are approx 3,000 total properties.Project for deploying and installing IPT networks in all stores and distribution centers. As of the end of 2008 there were over 900 locations completed in the U.S., Puerto Rico, and Mexico. There are 180 Canadian locations planned in the future. As well as more U.S. store locations. During the holiday periods of 2007 and 2008, all of the digital holiday recordings for the 10 week holiday retail season at year end have been updated every week by the Memphis NIC team. All of the store locations are staged using automatic configuration tools to provide consistency in the deployments. Genesis now assisting with a an IPT Server Cluster 7.0 upgrade for entire network.University of Texas – Executive Education Center in Austin, Texas. Critical installation of a Cisco IPT system for new opening of the UTEEC in August, 2008. Completed installation on time including Unity systems and complex redundant switch and router configurations.Data Center site survey and recommendations for power and wiring remediation completed by Genesis. Legacy Data Center staged and installed by Genesis. Participating in planning for new data center.Rancho Santiago Community College District – Turn Key Cisco IPT project . Replacement of a 20 year old Centrex/David System Voicemail system. Included were Site Assessment, Dial Plan Interviews and Dial Plan Development, Staging, Installation, Site Acceptance And System acceptance testing.
  • Project for deploying and installing IPT networks in all stores and distribution centers. As of the end of 2008 there were over 900 locations completed in the U.S., Puerto Rico, and Mexico. There are 180 Canadian locations planned in the future. As well as more U.S. store locations. During the holiday periods of 2007 and 2008, all of the digital holiday recordings for the 10 week holiday retail season at year end have been updated every week by the Memphis NIC team. All of the store locations are staged using automatic configuration tools to provide consistency in the deployments. Genesis now assisting with a an IPT Server Cluster 7.0 upgrade for entire network.University of Texas – Executive Education Center in Austin, Texas. Critical installation of a Cisco IPT system for new opening of the UTEEC in August, 2008. Completed installation on time including Unity systems and complex redundant switch and router configurations.Data Center site survey and recommendations for power and wiring remediation completed by Genesis. Legacy Data Center staged and installed by Genesis. Participating in planning for new data center.Rancho Santiago Community College District – Turn Key Cisco IPT project . Replacement of a 20 year old Centrex/David System Voicemail system. Included were Site Assessment, Dial Plan Interviews and Dial Plan Development, Staging, Installation, Site Acceptance And System acceptance testing.
  • Review Service Description Document for details.
  • Review Service Description Document for details.
  • Review Service Description Document for details.
  • Review Service Description Document for details.
  • The mobile user requires the same accessibility, security, quality of service (QoS), and high availability currently enjoyed by wired users. Whether you are at work, at home, on the road, locally or internationally, there is a need to connect. The technological challenges are apparent, but to this end, mobility plays a role for everyone. Companies are deriving business value from mobile and wireless solutions. What was once a vertical market technology is now mainstream, and is an essential tool in getting access to voice, real-time information, and critical applications such as e-mail and calendar, enterprise databases, supply chain management, sales force automation,The Genesis Mobility Solutions Includes the following: Mobility Assessment Wireless WAN WLAN Infrastructure MESH Infrastructure and customer relationship management.
  • Mobility Benefits: •Mobility within building or campus—Facilitates implementation of applications that require an always-on network and that tend to involve movement within a campus environment.•Convenience—Simplifies networking of large, open people areas.•Flexibility—Allows work to be done at the most appropriate or convenient place rather than where a cable drop terminates. Getting the work done is what is important, not where you are.•Easier to set-up temporary spaces—Promotes quick network setup of meeting rooms, war rooms, or brainstorming rooms tailored to variations in the number of participants.•Lower cabling costs—Reduces the requirement for contingency cable plant installation because the WLAN can be employed to fill the gaps.•Easier adds, moves, and changes and lower support and maintenance costs—Temporary networks become much easier to set up, easing migration issues and costly last-minute fixes.•Improved efficiency—Studies show WLAN users are connected to the network 15 percent longer per day than hard-wired users.•Productivity gains—Promotes easier access to network connectivity, resulting in better use of business productivity tools. Productivity studies show a 22 percent increase for WLAN users. •Easier to collaborate—Facilitates access to collaboration tools from any location, such as meeting rooms; files can be shared on the spot and requests for information handled immediately. •More efficient use of office space—Allows greater flexibility for accommodating groups, such as large team meetings. •Reduced errors—Data can be directly entered into systems as it is being collected, rather than when network access is available. •Improved efficiency, performance, and security for enterprise partners and guests—Promoted by implementing guest access networks. •Improved business resilience—Increased mobility of the workforce allows rapid redeployment to other locations with WLANs.
  • This slide explains what is included in the Network deployment.
  • This slide explains what is included in the Network deployment.
  • This slide describes the Network Integration Center Warehousing and Logistics business.
  • Quality and facilities management slide.
  • Review Service Description Document for details.
  • Review Service Description Document for details.
  • Genesis Networks Mar 2010 Base Presentation Rev4

    1. 1. Genesis Networks<br />Company Overview<br />www.genesisnet.com<br />
    2. 2. Company Background<br /><ul><li>Incorporated March 2001
    3. 3. Registered Minority Company
    4. 4. Business Solutions
    5. 5. Business Enterprise
    6. 6. Telecomm
    7. 7. Global IT
    8. 8. $500 Million Gross Revenue
    9. 9. Operations Footprint
    10. 10. Nationwide
    11. 11. Memphis Distribution Center
    12. 12. Memphis Network Integration Ctr
    13. 13. San Antonio GNOC
    14. 14. Philippines, India, Israel
    15. 15. Cisco GOLD Service Excellence
    16. 16. 450+ Professionals
    17. 17. CTIA Wireless-Diversity NXT Award</li></li></ul><li>Staff Certifications<br />Cisco Certifications<br />Other Staff Certifications<br />CCIE - Internetwork Expert<br />CCVP - Voice Professional<br />CCDP - Design Professional <br />CCNP - Network Professional<br />CCNA - Network Associate<br />CCDA - Design Associate<br />Cisco Unity Systems Engineer<br />Cisco Wireless LAN<br /> - Design Specialist<br /> - Sales Specialist<br /> - Support Specialist<br />Cisco UC Express, Operations, Support and Design Specialist<br />Cisco Sales Expert v4 – CSE<br />Cisco Telepresence Specialist<br /><ul><li>Avaya PIE Certified Partner
    18. 18. Certified Information Systems Security Professional (CISSP)
    19. 19. Project Management – PMP
    20. 20. Juniper Certified Network Engineers
    21. 21. Brocade (Foundry) Trained Engineers
    22. 22. Microsoft Certified Systems Engineer (MCSE)
    23. 23. HP - Accredited Pre-Sales Pro
    24. 24. HP - Superdome Configuration for Technical Consultant
    25. 25. IBM eServer Certified Specialist –
    26. 26. A+ Microcomputer Certified
    27. 27. Ciena CN4200, Corestream</li></li></ul><li>Company Certifications<br />Genesis holds certifications with the following agencies:<br /><ul><li>National Minority Supplier Development Council
    28. 28. New York & New Jersey Minority Supplier Development Council – Certified MBE
    29. 29. California WMBE Clearinghouse
    30. 30. State of Tennessee Minority Supplier [City of Memphis Minority Business Council Member]
    31. 31. State of Texas-General Services Commission: HUB (Historically Underutilized Business)</li></li></ul><li>Project Examples<br /><ul><li>Hotel Industry – Cisco WLAN deployment project with over 1000 sites shipped
    32. 32. - 99.5% First time Guest Access Success!
    33. 33. Electronics Retailer – 990 New and Existing Store Cisco IPT systems shipped
    34. 34. - More than 30,000 IPT users with 4 CUCM Clusters
    35. 35. - Centralized Engineering Services –Special Programming
    36. 36. University Executive Education Center
    37. 37. - Installation of Cisco IPT system with over 600 users
    38. 38. - Installation of complex redundant Cisco Switch and Router infrastructure
    39. 39. Insurance Provider
    40. 40. - Major Data Center Cisco Core Network Installation Upgrade
    41. 41. Community College District
    42. 42. - Designed, managed and planned 2,500 Cisco IPT phones - 8 site campus network
    43. 43. - Call Manager 7.x, Unity, E911, Accounting, and Paging solutions included</li></li></ul><li>Project Examples<br /><ul><li>Manufacturing – Cisco Router and Juniper WAN Acceleration deployment project
    44. 44. Shipments /Installation for 57 sites in 22 countries
    45. 45. Design, Centralized Staging and Cut-over support
    46. 46. State Gov’t – Upgrade from VSAT to Wireline deployment
    47. 47. - Design/ Staging/ Installation/Cut-over support for 209 locations
    48. 48. - Monitored by Genesis NOC 24X7X365 with 4 hr Break/Fix support
    49. 49. Federal Gov’t – Staging and Comprehensive Pre-acceptance testing
    50. 50. - Shipments to Europe with 100% configuration testing completed in Memphis
    51. 51. Healthcare – Cisco Unity Communications Upgrade
    52. 52. - Configured and supported move for multi-site Radiologist Firm in California
    53. 53. Education – Infrastructure Upgrade for E-Rate Program
    54. 54. -Structured Wiring Facility Installation and Testing for both new and existing schools
    55. 55. -Network Device centralized staging and Field Installation for over 100 schools</li></li></ul><li>Business Unit Capabilities<br />Business Enterprise Solutions<br /><ul><li>Security, Mobility and Unified Communications
    56. 56. Managed Services
    57. 57. Advanced Deployment
    58. 58. Application & Data Center</li></ul>Telecomm/VAR Solutions<br /><ul><li>Distributor of IPTV Set Top Boxes & Access Technologies
    59. 59. Value Add: Software integration and Custom kitting
    60. 60. Customer premise IPTV installation
    61. 61. Network Equipment Asset Audits
    62. 62. Optical Network Equipment Installation, Testing and Turn up</li></ul>Global IT Solutions<br /><ul><li>Software Development Lifecycle (SDLC)
    63. 63. Professional Services and Staffing
    64. 64. Virtualizations Services
    65. 65. Application Rationalization & Consolidation</li></li></ul><li>Enterprise Product Offerings<br />Security, Mobility, and Unified Communications Solutions<br />Managed Service Solutions<br />Security Posture Assessment <br />Intrusion and Penetration Testing<br />Network Assessments & Access Control <br />Mobility LAN & WAN Infrastructure <br />Overall Mobility Assessment <br />VOIP Readiness Assessment <br />IP Call Center Solution <br />Telepresence Solutions <br />IP Telephony Solution <br />Managed Firewall/VPN <br />Managed Mobility <br />Managed IP PBX <br />Patch Management <br />Application Management <br />Advanced Deployment Solutions<br /><ul><li>Global Staging and Logistics Services
    66. 66. Training Services
    67. 67. Lifecycle Management & recovery
    68. 68. Advanced testing Services
    69. 69. Custom Projects & Programs
    70. 70. Dynamic Field Engineering & Consulting </li></ul>GNOC Solutions<br /><ul><li>First Point of ContactTechnical TroubleshootingReal Time Monitoring of Systems and Applications </li></li></ul><li>Life Cycle Offerings<br />
    71. 71. Centers of Excellence<br />
    72. 72. Centers of Excellence<br />
    73. 73. What is the GNOC?<br />12<br />Distributed centralized control center that provides 24 x 7 x 365 monitoring, testing, change management, network configuration and technical support and field dispatch.<br />The GNOC is a distributed centralized control center that provides 24 x 7 x 365 monitoring, testing, change management, network configuration support and field dispatch. The GNOC is committed to providing unparalleled customer support. Our GNOC is always available to address service-related issues, provide engineering services, or arrange for technical support.<br />
    74. 74. <ul><li> Asset Management & Asset Tracking
    75. 75. SLA Management
    76. 76. Patch Management
    77. 77. Windows Power Management
    78. 78. Firewall Settings
    79. 79. 50+ Windows Configurations
    80. 80. Windows Security Policies
    81. 81. Desktop Periodic Maintenance
    82. 82. Remote Control
    83. 83. Software Installation
    84. 84. Remote Script execution</li></ul>13<br />GNOC Platform Capabilities<br /><ul><li> Router Monitoring
    85. 85. Server Monitoring
    86. 86. Switch monitoring
    87. 87. Printer Monitoring
    88. 88. Exchange Monitoring
    89. 89. Active Directory Monitoring
    90. 90. MSSQL Monitoring
    91. 91. Windows Event Log Monitoring
    92. 92. SLA Violation Alerts
    93. 93. Traffic Analysis and Forensic (NetFLOW)
    94. 94. VoIP Quality Monitoring
    95. 95. Compliance and Log Analysis
    96. 96. Configuration Management</li></li></ul><li><ul><li>Monitoring
    97. 97. “What’s going on now?”
    98. 98. Real-time warnings of problems, alerts for problems
    99. 99. Network availability (network)
    100. 100. Node availability (hardware)
    101. 101. Port availability (individual device).
    102. 102. Service availability (does the "Web" answer?)
    103. 103. Traffic Analysis
    104. 104. “The ins and outs”
    105. 105. Volume-based traffic utilization
    106. 106. Capacity planning
    107. 107. Making sure you are keeping up on the basics with links and backbone links
    108. 108. Link capacity reports
    109. 109. Trending, volume increase/decrease
    110. 110. User Tracking
    111. 111. “Where's this station connected?”
    112. 112. Find machine location(s) on network for debug, analysis, or security concerns.</li></ul>14<br />GNOC Network Management Tasks<br /><ul><li>Configuration Management
    113. 113. Backup/archive device configurations
    114. 114. Software Management
    115. 115. Software version reporting
    116. 116. Upgrading software
    117. 117. Inventory Tracking
    118. 118. Hardware location.
    119. 119. Packet capture and analysis
    120. 120. Sniffing packets for debug and analysis
    121. 121. Usage analysis
    122. 122. The “Who", "What" and "Why”
    123. 123. Node/subnet traffic volume
    124. 124. Protocol usage
    125. 125. Performance needs by traffic types
    126. 126. Performance analysis
    127. 127. “How is it working?”
    128. 128. Error and exception reporting
    129. 129. Reporting equipment problems</li></li></ul><li><ul><li>GNOC Monitoring
    130. 130. 24/7 Predictive Monitoring
    131. 131. SLA Event Viewing
    132. 132. Real-time Reporting w/ Customer Portal
    133. 133. Active Trouble Ticketing w/ Resolution
    134. 134. Monthly Performance Reports
    135. 135. Support
    136. 136. 24/7 US based Support Desk
    137. 137. Priority Routing; Answer in less than 18 seconds
    138. 138. Certified Cisco & Microsoft Engineers
    139. 139. Service Provider Coordination (WAN, Telco)
    140. 140. Monthly report of trouble tickets
    141. 141. Root Cause Analysis Reporting
    142. 142. Trouble Ticket Trending
    143. 143. Break-Fix – Field Dispatch
    144. 144. 24/7 – 4 hour response capabilities
    145. 145. Centralized or Distributed Parts Replacement
    146. 146. Logistics advantage (11 PM same day ship)
    147. 147. Replacements coordinated through Centralized Project Management Team</li></ul>15<br />GNOC Service Definitions<br />GNOC Management Capabilities & Features<br />
    148. 148. GNOC Corporate Locations And Focus<br />Four Strategic United States Locations<br /><ul><li>San Antonio, TX (Corporate Head Quarters)‏
    149. 149. GNOC Operations, Tier II & Tier III
    150. 150. Program/Project Management
    151. 151. Global IT Services
    152. 152. Datacomm Engineering
    153. 153. Field Services
    154. 154. Dallas, TX
    155. 155. Network Engineering and Planning
    156. 156. Field Services
    157. 157. Nationwide logistics support
    158. 158. Program/Project Management
    159. 159. Memphis, TN, 235K sq ft location– Acquired from AT&T
    160. 160. Network Integration
    161. 161. Nationwide Program/Project Management
    162. 162. Network Engineering and Design
    163. 163. Program/Project Management COE
    164. 164. Software Development & Test COE
    165. 165. GNOC Engineering & Backup GNOC Facility
    166. 166. Part Sparing and Logistics </li></ul>Continued<br />16<br />
    167. 167. GNOC Corporate Locations And Focus<br />Four Strategic United States Locations<br /><ul><li>Abilene, TX - IT Center of Excellence (COE)‏
    168. 168. Genesis Networks leases two complete floors (29,000 Square Feet) in the Bank of America Tower in Abilene Texas
    169. 169. Genesis Networks employee 101 full-time employee at the IT COE
    170. 170. Genesis Networks performs the following functions at the IT COE: Software Testing Support</li></ul> Production Software Support<br /> Application Testing<br /> Application Development<br /> Operations Management / IT <br /> Support <br /><ul><li>GNOC Tier I Help Desk COE
    171. 171. Business Analysis COE
    172. 172. Development COE
    173. 173. Test Management COE
    174. 174. Production Management COE
    175. 175. Optimization, Scalability and Availability </li></ul>17<br />
    176. 176. GNOC Portal Access<br /><ul><li>GNOC uses Microsoft CRM as Case Management Platform.
    177. 177. Microsoft CRM has (e-mail to case) auto-generation customizations enabled.
    178. 178. The GNOC receives event notifications by three different mediums simultaneously:</li></ul>Visual alarms through GNOC Management Platform.<br />Audible alarms correlated with GNOC Management Platform.<br />E-mail to case auto-generation tickets through CRM.<br /><ul><li>Clients have web access to their cases in CRM through CRM Portal to review case notes. </li></ul>18<br />http://crmportal.genesisnet.com/Support/Default.aspx?OrgName=GenesisNetworks<br /><ul><li>GNOC provides web access to the GNOC Management Platform through a customer specific web portal
    179. 179. GNOC Management Platform Portal provides real-time network information
    180. 180. Performance views
    181. 181. Customized Reports
    182. 182. Alarm Status
    183. 183. Device Inventory
    184. 184. Device History</li></ul>https://gnoc.genesisnet.com<br />
    185. 185. Wireless Solutions<br /><ul><li> WLAN Infrastructure – Our WLAN infrastructure solutions allow the mobile user the same accessibility, security, quality of service (QoS), and high availability currently enjoyed by wired users.
    186. 186. MESH Infrastructure – Our MESH infrastructure turn-key solutions deliver self-configuring, scalable, self-healing networks for densely populated outdoor or municipal areas to access.
    187. 187. Wireless WAN – Our solutions allow the customer to quickly, easily, and cost effectively deploy reliable, high-speed, secure wireless IP connections between multiple remote locations at various distances and enables significant cost savings over leased lines.
    188. 188. Managed Wireless - Evaluation of current wireless management platform and planning for full life cycle mobility device management</li></li></ul><li>Wireless Solutions<br /> – WLAN Infrastructure<br />Wireless WLAN solutions include applications for:<br /><ul><li> Secure Wireless Access
    189. 189. Wireless Unified Communications Telephony</li></ul> with QoS<br /><ul><li> Revenue Generating Hot Spot Access
    190. 190. Warehousing and Inventory Control
    191. 191. General Infrastructure access rights as if</li></ul> connected to wired LAN<br /><ul><li> Wireless Management Solution
    192. 192. Upgrades to 802.11
    193. 193. Migration Plans to new Technologies</li></li></ul><li>IP Video Surveillance<br /> – Cisco ATP Partner<br />Key features of IP Video <br /><ul><li> Work like network devices on any new or</li></ul> existing network<br /><ul><li> Progressive scan streaming up to 30 fps </li></ul> @ (1920 x 1080) pixel resolution<br /><ul><li> Day and night operation
    194. 194. Motion Detection and Event Notification</li></ul> with Video Analytics Software<br /><ul><li> Flexible power options including POE
    195. 195. Embedded security with hardware encryption
    196. 196. Video Surveillance Manager (VSM) on a</li></ul> Multiple Service Platform (MSP) for a<br /> customer to easily control <br />
    197. 197. Field Services<br />“The Right Skill in the Right Place”<br />
    198. 198. Smart Hands Certified Engineers<br />
    199. 199. Smart Hands Proficient Technicians<br />
    200. 200. Genesis Supported Products<br />Wireless Solutions<br /><ul><li>Cisco - Controllers, AP’s 1100, 1200, 1300, 1400 series
    201. 201. Cisco – Mesh (Metropolitan)
    202. 202. Aruba – Controllers, AP’s 85, 12x, 70, 80, 60, 41 series
    203. 203. Motorola – Canopy, PTP, MotoMESH, All Symbol APs, LAN Planner
    204. 204. Nortel – Controllers, AP’s 2230, 2231 series
    205. 205. Extreme – Controllers, AP 300 series
    206. 206. 3COM – AP’s 2000, 6000, 8000 series
    207. 207. RFID – AeroScout Tags, Exciters, Engine, MobileView</li></ul>Security Solutions<br /><ul><li>Cisco – PIX, ASA, IDS, IPS, NAC, VPN, ISR Routers, AAA Servers
    208. 208. Juniper – J Security Routers, NetScreen 5XT
    209. 209. Nortel – Contivity 1xxx, 2700, 5000, 600 series
    210. 210. Sonic Wall – Pro series, SOHO3, TZ 170</li></ul>Unified Communications Solutions<br /><ul><li>Cisco – CCM, CME, CUE, UC 5 & 6, Unity, Unified Messaging, IPCC, </li></ul> Emergency Responder, IP/TV, IP/VC, IPT Gateway/Gatekeeper, Meeting Place<br /><ul><li>Nortel - MCS 5100, BCM 50, Succession
    211. 211. Polycom – iPower 9000, MGC-100, MGC-50, ViaVideo, ViewStation, VSX7000
    212. 212. Avaya – IP Office 400/500
    213. 213. Tandberg – 6000, 7000, 8000 series</li></li></ul><li>Genesis Supported Products<br />Switching & Routing Solutions<br /><ul><li>Cisco – Switches – 29xx, 35xx, 37xx, 45xx, 65xx, 76xx series; Routers – 8xx, 18xx, 26xx, 28xx, 36xx, 7xxx, GSR series, CRS series
    214. 214. Juniper – MX Series
    215. 215. Brocade(Foundry) Networks – FastIron, NetIron, Optics
    216. 216. Alcatel-Lucent – Omni Series
    217. 217. Nortel – Switches – Baystack – 300, 400, 5510 series, </li></ul> Passport – 1000, 1600, 8000 series; Routers – AN, AHN, ARN, ASN, BCN, BN <br /><ul><li>Adtran – Netvanta series
    218. 218. Extreme – Summit, Black Diamond, Alpine
    219. 219. 3COM – Stack series
    220. 220. HP – Procurve</li></ul>Technology Supported Solutions<br />IP Video Monitoring – Cisco ATP Certified Partner<br />IP Video Cameras – Cisco, Sony, mounting support and installation<br />E911 – Positron/Viper Series<br />Set Top Boxes-Cisco, Motorola<br />PBX Nortel – Symposium, BCM 400, Meridian, Call Pilot, Norstar, DMS, Centrex <br />Optical Solutions Cisco – ONS Sonet, ONS DWDM - 15xxx series<br /><ul><li>Miscellaneous WAN Connectivity</li></ul> CSU/DSU – Adtran, Verilink, Kentrox, Paradyne, Visual Networks<br />
    221. 221. Network Deployment Options<br />Project Management<br /><ul><li>The Genesis team will work across various functional areas (such as provisioning, procurement, installation scheduling, training, and test/turn-up activities) to provide a seamless and high quality solution, using predefined delivery intervals.</li></ul>Staging, Shipping, and Installation<br /><ul><li>Staging and Shipping: Manage the staging and delivery of equipment. Equipment staging will be performed at a centralized staging facility.
    222. 222. Installation: Manage the installation process of network equipment</li></ul>Test, Turn-up, and Training<br /><ul><li>Test and Turn-up: Manage the test and turn-up of equipment at the site, interfacing with AT&T Provisioning as needed.
    223. 223. Training – Manage multi training teams at multi-sites on a daily bases.</li></li></ul><li>Total Managed Solutions<br />Design, Project Management, Procurement, Staging and Installation<br /><ul><li>Genesis PM team manages design, material procurement, implementation, testing, cutover, and customer acceptance</li></ul>Document Test, Turn-up, and Training<br /><ul><li>Document, Test and Turn-up: Manage the test and turn-up of equipment at the site with remote support as required
    224. 224. Training – Manage multi training teams at multi-sites on a daily basis.</li></ul>Day 2 Management & Reporting Solution<br /><ul><li>Establish Network Management and Reporting
    225. 225. Deploy and activate network probes and software
    226. 226. Begin Day 2 Service Operations and Reporting
    227. 227. Tune, Test and Verify SLA’s with Customer</li></li></ul><li>Network Integration Center<br /><ul><li>235,000 sq/ft facility - Memphis
    228. 228. 14,000 sq/ft facility - San Antonio
    229. 229. Staging and Logistical Support
    230. 230. Documented Process
    231. 231. Bar Code Operation
    232. 232. Shipping/Receiving Bays
    233. 233. Same Day and Int’l Shipments
    234. 234. Network Integration Labs
    235. 235. Int’l Coordination order coordination
    236. 236. Experience in Deploying Networks
    237. 237. Engineering Service Support
    238. 238. Int’l Power Standards in Labs
    239. 239. Focus on Project Schedules
    240. 240. Freight Carrier Alliances
    241. 241. Documentation Support</li></li></ul><li>Benefits of Centralized Staging<br />
    242. 242. Genesis Testing Solutions<br />
    243. 243. Quality Management<br />Quality Management System Certifications<br /> ISO 9000:2008<br />TL9000v, R4.0/R4.0<br />Certified Quality Managers <br />Provision End-User Services and Equipment.<br />Distribution of Products between Suppliers and Customers that Includes Logistical Services,<br />Warehousing, Transportation, and Delivery for Distribution Orders<br />7.1.2 Provisioning(NPR, FRT, OFR, OTS,SQ)<br />7.7.5.1 Logistical Services<br />
    244. 244. Global IT Services<br />Software Development Lifecycle <br />Solutions<br />Technical Staff Augmentation<br /><ul><li>Project management
    245. 245. Systems engineering
    246. 246. Development
    247. 247. Testing planning and execution
    248. 248. Production support
    249. 249. Systems engineering
    250. 250. Development
    251. 251. Testing
    252. 252. Technical professionals</li></ul>Professional Services Solutions<br /><ul><li>Asset management – hardware, software, licenses
    253. 253. Data services
    254. 254. Data consolidation
    255. 255. Data analysis
    256. 256. Data quality
    257. 257. Data/application migrations
    258. 258. Data purification
    259. 259. Virtualization services
    260. 260. J2EE application services
    261. 261. ETL/ELT services
    262. 262. Persistent Data-tier services
    263. 263. SOA framework for applications
    264. 264. Enterprise Application Modernization
    265. 265. Helpdesk
    266. 266. Operations</li></ul>33<br />
    267. 267. Global IT Services Sample Engagements<br />Integration and System Test<br /><ul><li>Pre -production testing, including planning, execution, issue management, environment and data set up
    268. 268. Post production Issue management, investigation and triage
    269. 269. Genesis utilizes Mercury tools and methodology to perform all test management, planning and execution, i.e. Test Director/Quality Center.
    270. 270. Support 3-4 major releases per year, totaling over 4,000 person-months annually</li></ul>Production Support<br /><ul><li>Tier 1 through Tier 3 support/trouble ticket management for simple to complex enterprise business systems and applications
    271. 271. Troubleshoot/analyze complex technical issues, supporting many system interfaces
    272. 272. Resolve issues through system maintenance and database administration, execution of system jobs, development of scripts, etc.
    273. 273. Currently support over 50 client systems serving over 10,000 end users</li></ul>Billing Operations Support<br /><ul><li>Operate and support multiple 24x7 Customer Care & Billing systems
    274. 274. Job execution using automated and scheduled tools as well as manual execution based on a design tree for specific scenarios
    275. 275. Real-time result validation, issues investigation and correction
    276. 276. Support billing systems serving over 80 million customers, in over 25 markets, and over 300 billing cycles monthly</li></ul>34<br />
    277. 277. Reusable Business Components<br />Unified View<br />Backend Data<br />Reusable Services<br />Enterprise Application Modernization Solutions<br />- Genesis – Nexaweb Partnership<br />Lower Total Cost of Ownership<br />(60-85% IT budget legacy maintenance)<br /><ul><li>Eliminate need for scarce, expensive legacy skills
    278. 278. Eliminate on premise deployment and maintenance
    279. 279. Increase developer productivity with modern tooling
    280. 280. Leverage /re-use existing skills, assets and infrastructure</li></ul>Competitive Agility<br /><ul><li>Reduced Time-to-Market by 50%+
    281. 281. Remove IT barriers to market adoption
    282. 282. More responsive change management</li></ul>User Productivity<br /><ul><li>Extend workflow to the ‘Extended Enterprise’
    283. 283. Provide rich, engaging, collaborative applications
    284. 284. Delivering intelligence in the context of workflow</li></ul>35<br />
    285. 285. Why Genesis Networks<br />Our Expertise<br /><ul><li> Deployed thousands of wireless and IP solutions throughout the United States
    286. 286. Designed various solutions in the public safety, travel lodging, education, warehousing, and retail industries
    287. 287. Utilize leading industry tools
    288. 288. Implement Best Practices by working with leading edge clients</li></ul>Our Solutions<br /><ul><li> Drive down the costs of implementing and supporting mobility initiatives
    289. 289. Include security and management features to protect the enterprise
    290. 290. Provide rapid speed of deployment to maximize the projected ROI</li></li></ul><li>Send all Quote Requests to:<br />Daniel.Jimmie@genesisnet.com<br />For further information<br />www.genesisnet.com<br />

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