Tara Turner is an experienced operations leader seeking a new position. She has over 20 years of experience leading complex operations from inception through production and support. As the current Vice President of Operations at VeteransServingAmerica, she directs all aspects of operations including staffing, training, performance evaluations, product research and development, and advertising. Previously she was the Director of Operations at Industrial Battery Products where she implemented new systems and processes to improve efficiency.

1. Tara L. Turner
1415 Crimson Creek CT, St. Louis, MO 63049 • 314-402-8194 • tara.turner@vsaproud.com
OPERATIONS LEADER
Experienced operations leader with 20 years of experience in operations I have successfully delivered efficient,profitable
solutions frominception,through production, to support.
Trusted partner with internal and external executive leadership who provides key guidance to grow effectiveness.
Analytical thinker who formulates innovative,targeted strategies to resolveoperations issues.
Motivational team builder who "leads from the front" to ensure team cohesion, commitment, talent retention, and
knowledge transfer.
Driven professional who consistently delivers againsteven the most difficultchallenges.
Operations Management • Business Development • Production/Software Support • Marketing/Advertising
Project Management • Outsourcing • Team Building/Leadership • Customer Relationship Management
• Inventory Management • P&L Management • Business/Revenue Growth • Business Analyst
PROFESSIONAL EXPERIENCE
VeteransServingAmerica, (VSA), St.Louis,MO
Vice PresidentofOperations 2014-Present
 Direct all aspects of operations with full oversight.
 Direct staffing,training,and performance evaluations to develop and control sales and marketingprograms.
 Represents company attrade association meetings to promote product.
 Reviews and analyzes sales performances againstprograms,quotes and plans to determine effectiveness.
 Directs product research and development.
 Plans and oversees advertisingand promotion activities includingprint,online,electronic media,and directmail .
Industrial Battery Products, (IBP),St. Louis,MO
Director of Operations 2014-Present
Promoted—based on recognized success implementing new sales/service operating procedures—established new
operations flow both internally through SAP software systems, and externally with sales/service team both in-house and
in-field. This new business flow fueled efficiencies, improved business performance, and provided guidance to all
departments includingSales,Service,Parts,Marketing,HR, IT, and Accounting.
 Hire, and develop personnel to ensure high levels of performance and retention.
 Train employees, conduct performance appraisals,recommended promotions and recognition.
 Direct all aspects of operations with full oversightfor 70+ employees.
 Analyzed software solution design,moved on-site environment to complete cloud computing, outsourced.
 Analyze operations,continually,to ensure optimization.
 Handleescalated problems and develop quick resolution.
 Meet with executive management to conduct presentations on operational strategies and enhancement projects.
 Develop strategies to enhance operational workflowand enhance delivery of products by modifying logistics.
 Maintain a good workingrelationship with suppliers by communicatingand dealingwith concerns or problems.
 Consistently reduce inventory costs through optimization of logistics planning.
 Identify and remove bottlenecks in storage, deliveries,and departmental coordination.
 Manage inventory budget and complete monthly, quarterly, and yearly reports detailing activities and improvement
plans.
 Streamline policiesand procedures to cut down on waste, reduce expenses and improve operational flow.
 Implemented software systems and processes to improve efficiency and reduce project costs and durations .
 Successfully created incentiveand trainingprograms.
 Completely rebuilt a dysfunctional management team insuring all current management is realizing accountability for
their respective branches and/or departments.

2.  Provided branch management with customer sales analysis.
 Participated in sales presentations to showcaseIBP’s operational capabilities.
 Help secure truck dealer business by presenting IBP’s customer servicecapabilities.
Industrial Battery Products, (IBP),St. Louis,MO
Internal ApplicationsManager2008-2014
 Directed the IBP management team in streamlining all current business operating procedures being conducted in
multiplesoftware programs and implemented into one software program, SAP Business One.
 This company operated their financial systemin a UNIX system, and utilized 5+ external software programs to
operate their billing,rental tracking,CRM, etc.
 Evaluated IBP's corebusiness processes and realized synergies to drive efficiencies within the company.
 Managed all timelines,scopeof implementation, and additional logistics
 Created test environments for management team
 Served as the Subject Matter Expert, (SME), between IBP and all other parties that had a roll in the implementation
process.
 Was responsiblefor all post-deployment trainingatall 5 locationsincludingSaintLouis,KansasCity,Chicago,Omaha,
and Oklahoma branches.
 In addition to the SAP Business OneGo Live, IBP choseto roll outa new rental system add-on that works with SAP
Business One. The FieldVu Rental/Workorder system from VistaVu Solutions,an SAP Business OneGold Partner.
 Implemented and customized the FieldVu Rental solution
 Customized all aspects of the SAP Business Onesoftware through queries, UDF's, etc.
 Supervised all Sales and ServiceCoordinators billingactivities across5 locations.
 Interviewed all possiblecandidates for the Sales and ServiceBillingCoordinators positions.
 Created reports to demonstrate billingefficiences and made changes on an ongoing basis to driveforward
efficiencies.
 Managed the implementation of a new voice/data network company wide on the AT&T MPLS VOIP network. This
system was managed through a PRI at the corporate ST. Louis location with SIP trunks at all other locations.
 Managed the installation process of new T1 lines for all branches.
Prior to the SAP Business OneImplementation Project:
Industrial Battery Products, Inc.(IBP) March 1997 – January 2005
Marketing Manager
 Worked with outside design company to maintain and manage the IBP website
 Worked with outside design company to create a new onlinetesting system for IBP servicetechnicians thatallows
performance driven employees to excel and be rewarded for their successes
 Maintained and managed the IBP employee Intranet
 Managed ACT! Databasefor sales/management staff
 Created and managed all company literature,illustrations,marketingtools
 Design Software used: Quark Xpress,Adobe Indesign,Adobe Photoshop, Adobe Illustrator
Industrial Battery Products, Inc.(IBP)
Branch/ Service Operations Manager
 Managed 10+ In-Shop, Field Service, and PM Technicians plus an officestaff of 5 for the IBP servicedept, Saint Louis
branch.
 Tracked rentals through software external to the financial systemand reconciled monthly.
 Inventory Management
 Scheduling
 Customer Service
Education
Meramec Community College, General Studies
UMSL CertificateProgram