The document discusses several topics related to e-commerce and online services: E-commerce refers to buying and selling online, which provides advantages like 24/7 access and comparing prices easily but risks like credit card fraud. Online banking allows managing finances securely from home but lacks face-to-face communication. E-government delivers public services online through portals and apps, making transactions convenient but impersonal. E-learning enables training large groups anywhere through internet lessons at each person's pace, though it lacks immediate feedback. Telecommuting lets people work from home with benefits of flexibility and less travel, though interaction and teamwork can suffer.

2.  This refers to all buying and selling over the
internet.

3.  Advantages
◦ Services available 24 / 7
◦ Large stock range
◦ Detailed product information
◦ Ability to compare prices
◦ Equal delivery to town and country
 Disadvantages
◦ Possible credit card fraud
◦ What about returning faulty goods?
◦ How are you covered when you purchase goods from
another country?

4.  This allows you to manage your money on-
line.

5.  Advantages
◦ Service available 24/7
◦ Secure
◦ From comfort of home
◦ Can make various payments/transfers
◦ View transactions
 Disadvantages
◦ No face to face communication

6.  E-Government refers to the use of ICT to
provide Government services, transactions
and interactions with citizens, businesses and
other government departments.
 Examples include: e-gov portal, online tax
service, schoolnet.

7.  Advantages
◦ No need to queue
◦ Can view all services
available from home
◦ Quick communication
 Disadvantages
◦ No face to face communication therefore cannot get
suggestions of alternative actions

8.  E-learning refers to learning via the internet
or working through a disc based tutorial

9.  One trainer can train many people at different
locations
 Students can work at their own pace
 Teaching can be 24/7
 E-learning solutions are cheaper than
traditional teaching methods

10.  No opportunity to ask question and receive
answer there and then
 Internet connection may fail
 Download speed may be slow
 Materials may be limited

11.  Refers to people working at home connected
to the rest of the organisation via network, e-
mail or telephone

12.  Reduced or Zero commuting
◦ No travelling
◦ Less stress due to traffic
 Greater ability to focus on one task
 Flexible schedule
 Reduced office space/desk requirements

13.  Lack of human contact
 Negative impact on team work
 Self-discipline (might be difficult to focus)