The document discusses recommendations from a festival of new market research in 2014. It provides 3 key recommendations: 1) Give shoppers opportunities to provide input on products and be recognized for their contributions. 2) Allow shoppers to customize and personalize products. 3) Involve shoppers in designing their in-store shopping experience. The recommendations focus on engaging and empowering shoppers.
Even though holiday decorations have been gracing many stores since before Thanksgiving, it’s hard to believe that the holidays are upon us. If you’re like me, you’ve tuned out the sounds of Frosty the Snowman in a rush to complete Q4 projects and prepare for 2015. One thing that has especially been subjected to procrastination on my part, though, is making a plan for holiday gifts — an opportunity to thank clients and colleagues for their business and ongoing support.
We need the right product or service, but we will only generate profits with the right people. Communicating with people, be they customers or staff, on a human level, will minimise costs and win more sales.
A book by Jeffrey J Fox
Inspired by Native American tradition, the Rainmaker is one who uses his power to bring rain to nourish crops that feed the tribe.
These collection of sales advice shows readers how to pursue, win and maintain potential clients in the market
Even though holiday decorations have been gracing many stores since before Thanksgiving, it’s hard to believe that the holidays are upon us. If you’re like me, you’ve tuned out the sounds of Frosty the Snowman in a rush to complete Q4 projects and prepare for 2015. One thing that has especially been subjected to procrastination on my part, though, is making a plan for holiday gifts — an opportunity to thank clients and colleagues for their business and ongoing support.
We need the right product or service, but we will only generate profits with the right people. Communicating with people, be they customers or staff, on a human level, will minimise costs and win more sales.
A book by Jeffrey J Fox
Inspired by Native American tradition, the Rainmaker is one who uses his power to bring rain to nourish crops that feed the tribe.
These collection of sales advice shows readers how to pursue, win and maintain potential clients in the market
The holiday season is fast approaching. This slideshare includes best practices, tips, tricks, and an email marketing calendar to help you succeed this holiday season, as well as key customer segments and email design tips.
The holidays play a major role in your business’s revenue for the year. Join Millennium S.I.'s Tanya Reece as she teaches you how to capitalize your holiday sales by promoting sales for products and services. More importantly, learn to identify slow-moving inventory, and how to create package deals for those items. You will also learn to maximize your results!
The State of AI in Insights and Research 2024: Results and FindingsRay Poynter
This presentation from Ray Poynter of NewMR shares the findings from the latest NewMR study.
The study looks at the use of Artificial Intelligence in insights and research, including a deeper dive into the topic of Synthetic Data.
Find out how many people are using AI, how many are testing it, what they are doing, and what people think about Synthetic Data.
And, hear about where AI and research might be in two year’s time.
Listen to the recording of this presentation via NewMR.org/Play-Again, and also access other presentations from NewMR on all things market research, insight, and AI.
ResearchWiseAI - an artificial intelligence driven research data analysis toolRay Poynter
This presentation was delivered as part of the NewMR 'State of AI and Insights 2024' webinar event, April 2024.
This presentation highlights the expanded range of tools available from ResearchWiseAI – an AI tool that summarises research findings from surveys.
Questions for the team? Email us at support@researchwiseai.com or visit our website: https://researchwiseai.com/
Visit NewMR.org/Play-Again to listen to this presentation recording , and access the other presentation in this webinar event.
AI-powered interviewing: Best practices from YasnaRay Poynter
This presentation is Part 2 of 2.
Join us as we explore how AI can be used to supercharge your qualitative research.
Enjoy two presentations, the first presentation is shared by Ray Poynter from NewMR, who is looking at AI and Qual: The Story So Far.
The second presentation, this presentation, is Part 2 of 2 from Fastuna and Yasna, and shows how Yasna can be used to create AI-powered interviewing. Their presentation is called 'AI-powered interviewing: Best practices from Yasna'.
To listen to the recordings for both presentations in this webinar, visit NewMR.org/Play-Again.
Artificial Intelligence and Qual: The Story So FarRay Poynter
This presentation is Part 1 of 2.
Join us as we explore how Artificial Intelligence can be used to supercharge your qualitative research.
Enjoy two presentations, the first (this presentation) is shared by Ray Poynter from NewMR, who is looking at AI and Qual: The Story So Far.
The second presentation, Part 2 of 2 is from Fastuna and Yasna, and shows how Yasna can be used to create AI-powered interviewing. Their presentation is called 'AI-powered interviewing: Best practices from Yasna'.
To listen to the recordings for both presentations in this webinar, visit NewMR.org/Play-Again.
State of Research Insights in Q1, 2024 from NewMRRay Poynter
Join us as Ray Poynter of NewMR presents the latest updates from NewMR’s study into the state of insights. This is the third wave in an ongoing series, where NewMR checks on topics such as:
- How optimistic are insight professionals?
- What are they most positive about?
- What are their main worries?
Ray will present the latest findings in the context of the two waves from 2023.
Ray will also present information about the skills people are seeking to learn and their preferences for face-to-face events.
We will also share a link for you to download the NewMR report into Optimism in the insights and research ecosystem.
In the final section of the webinar, Ray will illustrate how he used the AI-powered ResearchWiseAI tool to kick start his analysis.
Access the event recording via NewMR.org/Play-Again
Presented by Daniel Fazekas, Bakomo Social.
Social intelligence research possesses the capability to capture, analyze, and interpret the myriad factors influencing how consumers align themselves with product categories and brands, with special focus on their underlying dynamics.
By capturing unfiltered opinions across social media, this type of research unveils the process with which consumers can shift their perspectives, influenced by the opinions of others, influencers, news, and even misinformation. The talk by Daniel Fazekas shares examples of the volatile nature of consumer mindset across consumer categories and geographies.
This presentation is part of the Story Time: Narrative Research forum event, hosted and produced by the Irrational Agency and NewMR, bringing together leading proponents of commercial narrative research across disciplines, to share how organisations can use story to generate unique and impactful insights.
To listen to the presentation, and access the recording, visit NewMR.org/Play-Again
While nearly every participant is willing to answer our questions in market research, very few actually share what’s really happening inside their minds. By leveraging insights from the field of narrative psychology, Kristian A. Alomá, PhD, an academic and practitioner in the field, will demonstrate how consumers really think about brands and the role narratives play in that thought process. He’ll break down what that means for businesses and market researchers and how we can move past surface-level answers and get to the rich stories driving consumer behavior.
This presentation is part of the Story Time: Narrative Research forum event, hosted and produced by the Irrational Agency and NewMR, bringing together leading proponents of commercial narrative research across disciplines, to share how organisations can use story to generate unique and impactful insights.
To listen to the presentation and access the recording, visit NewMR.org/Play-Again.
Narrative Exploration of New Categories at MondelēzRay Poynter
As part of the Story Time: The Narrative Research Forum event, Steph Shaarwi (Irrational Agency) and Maura Collins-Titone (Mondelēz) discuss and share how Mondelēz used narrative research to identify emerging category trends and leverage that information to shape new propositions.
This presention is part of the Story Time: Narrative Research forum event, hosted and produced by the Irrational Agency and NewMR, bringing together leading proponents of commercial narrative research across disciplines, to share how organisations can use story to generate unique and impactful insights.
To listen to the presentation and access the recording, visit NewMR.org/Play-Again
Join Ray Poynter, Alexandra Kuzmina, and Lisa Wilding-Brown as we investigate key topics for insights and research, including:
- Blending Conversation AI and Behavioural Science; Experiments in future oriented concept testing
- Quality & Fraud Trends; What is happening and what are the implications
- Automating Research; What can we automate and what are the implications
The recordings from this presentation can be found via NewMR.org/Play-Again
Join our panel of experts on NewMR as we explore:
- Synthetic Data, what is it, and what are the issues and opportunities, what should we do next?
- How should client insight teams be more efficient, more effective, and impactful in the rooms where the decisions are made?
- What do experiments with avatars tell us about data collection, how should we conduct and interpret experiments, and what are the next steps?
Access the recording to this webinar via NewMR.org/Play-Again
Presented by Ray Poynter
In this webinar, Ray Poynter provides a summary of the key trends that are shaping the world of insights. Addressing questions such as:
- What is really happening in insights with AI?
- What is happening in the field of Synthetic Data?
- What is happening with data quality?
- What forces outside market research are shaping insights?
- What are the key skills that people should be developing?
- What plans should you be making for 2024?
To access the presentation recording, visit NewMR.org/Play-Again
Learn how we can embrace Research Thinking to build skills, develop research capabilities and capacity, and demonstrate the power and value of human research professionals.
Research Thinking can serve as a unifying concept that describes the strengths and capabilities that researchers have and how researchers add value, or what we can think of as a researcher’s superpowers.
The recording of this presentation can be access via NewMR.org/Play-Again.
How might AI impact Research and Insights over the next two years?Ray Poynter
In this presentation, Ray focuses on the short-term picture for research and insights;
what will change, what will stay the same, and what are the big issues when it comes to the impact of Artificial Intelligence.
The recording of this presentation can be access via NewMR.org/Play-Again.
From Words to Wisdom: Unleashing the Potential of Language Models for Human-C...Ray Poynter
Presenter: Paul Watts, Director, Product Management at Forsta
With the rapid adoption of AI technologies like ChatGPT into insight platforms, companies face the challenge of finding the right balance between harnessing the power of generative AI and navigating the well-documented pitfalls associated with a technology that is still in its infancy.
In this session, Paul provides valuable insights on the potential benefits and downsides of this technology, and he will explore how a hybrid model can effectively leverage the strengths of both humans and technology.
By embracing a human-centered approach, we showcase a compelling use case from the Forsta labs, demonstrating how insight professionals can effortlessly explore their datasets using natural-language questioning.
Furthermore, we discuss the future implications of this technology and the exciting possibilities it holds for data exploration.
To access the recording of this presentation, visit NewMR.org/Play-Again
ChatGPT for Social Media Listening: practical application with YouScan’s Insi...Ray Poynter
A few months ago, YouScan released Insights Copilot (https://youscan.io/insights-copilot/), the first on the market ChatGPT-powered tool for social media listening that allows you to ask any questions about the data and get answers supported by relevant examples.
Alex Orap, YouScan’s Founder & Chief Growth Officer, shares practical examples of how Insights Copilot can be used for quick qualitative insights; what are some of the best practices, as well as current limitations, of using this new generative AI tool for the market and consumer research.
The recording of this presentation can be access via NewMR.org/Play-Again.
Using Generative AI to Assess the Quality of Open-Ended Responses in SurveysRay Poynter
Presented by Karine Pepin.
An enormous amount of time and resources are devoted to improving data quality in survey research.
The quality of open-ended responses has become a critical factor for researchers in evaluating the validity of each participant. Reading through open-ended responses is a time-consuming task that has been difficult to automate.
While most tools are capable of identifying obviously inappropriate responses such as gibberish and profanity, they generally lack the ability to effectively assess the quality of the content.
With its ability to understand context and user-friendliness, Generative AI opens up opportunities for researchers to automate this laborious cleaning process.
During this session, you will be presented with a practical use case demonstrating how GPT was utilized to efficiently clean open-ended responses on a large scale.
Access the presentation recording via NewMR.org/Play-Again
Exploring the future of verbatim coding with ChatGPTRay Poynter
Presented by Tim Brandwood and Damien Gouriet.
Codeit have been involved in Verbatim Coding and Machine Learning for the last 7 years.
In this presentation, they share their research on the use of Generative AI for coding market research verbatim responses, and their experiments using Generative AI to automate the coding process.
They also discuss the strengths and limitations of this as a coding tool, the role of human oversight in the process, and the potential for customized machine learning models working alongside it.
The highlights the importance of human expertise and the use of GPT as a labour-saving tool rather than a complete replacement for humans in the market research process.
Access the presentation recording via NewMR.org/Play-Again.
Using Generative AI to bring Qualitative Capabilities to Quantitative SurveysRay Poynter
Presented by Phil Sutcliffe from Next Intelligence.
Open-ended answers in surveys can be disappointing, failing to deliver the insight that researchers hope for.
Often the answers given are descriptive at best and uninformative or complete gibberish at worst.
The advent of large language models (LLM's) and generative AI has brought great opportunity to change this.
We now have the capability to use AI to probe within quantitative surveys.
With the correct training of the generative AI models, probes can be returned that are relevant to what the participant has just said and the context of the original open-ended question.
Further enhancements allow the researcher to probe on specific aspects of the participant’s response, in a similar way to how a moderator would in a depth discussion.
No longer do researchers need to be frustrated that quant surveys only provide the ‘what’, with AI probing, you can now understand the ‘why’ as well and do this at scale and speed.
Access the presentation recording via NewMR.org/Play-Again
How AI / ChatGPT Drives Business GrowthRay Poynter
Hao, the Founder of HaoLifeLab, is an entrepreneur with over 10 years of experience specializing in integrating Digital, AI & Insight.
In this presentation, he discusses how to embrace the AI/ChatGPT revolution. This session will cover the following topics, which have been presented to international companies such as L’Oreal, Alibaba, Bytedance, and Mars:
– Hindsight: Learn to use established AI tools effectively
– Insight: Understand AI’s impact on the insight industry
– Foresight: Learn how to transform yourself and your company with AI
Listen to the full presentation at NewMR.org/Play-Again
Tech for tech’s sake? Learnings from experiments with AI in consumer researchRay Poynter
MMR’s in-house tech innovation team NOVA, has been exploring, interpreting, and experimenting with emerging technology with a sole focus to uncover the kind of tech that will make a tangible difference to the quality and depth of insight.
The presentation outlines the latest experimentations with practical application of AI and LLM’s: conversing with consumers at scale with chatbots, in-the-moment data capture with voice technology, unstructured data analysis, increasing survey engagement and improving data quality with AI avatars.
Insights from case studies conducted alongside leading FMCG brands will highlight the advantages and limitations of these technologies, with a particular focus on product and packaging development and testing.
Listen to the full presentation at NewMR.org/Play-Again.
The Secret to Engaging Modern Consumers: Journey Mapping and Personalization
In today's digital landscape, understanding the customer's journey and delivering personalized experiences are paramount. This masterclass delves into the art of consumer journey mapping, a powerful technique that visualizes the entire customer experience across touchpoints. Attendees will learn how to create detailed journey maps, identify pain points, and uncover opportunities for optimization. The presentation also explores personalization strategies that leverage data and technology to tailor content, products, and experiences to individual customers. From real-time personalization to predictive analytics, attendees will gain insights into cutting-edge approaches that drive engagement and loyalty.
Key Takeaways:
Current consumer landscape; Steps to mapping an effective consumer journey; Understanding the value of personalization; Integrating mapping and personalization for success; Brands that are getting It right!; Best Practices; Future Trends
How to Use AI to Write a High-Quality Article that Ranksminatamang0021
In the world of content creation, many AI bloggers have drifted away from their original vision, resulting in low-quality articles that search engines overlook. Don't let that happen to you! Join us to discover how to leverage AI tools effectively to craft high-quality content that not only captures your audience's attention but also ranks well on search engines.
Disclaimer: Some of the prompts mentioned here are the examples of Matt Diggity. Please use it as reference and make your own custom prompts.
5 big bets to drive growth in 2024 without one additional marketing dollar AND how to adapt to the biggest shifting eCommerce trend- AI.
1) Romance Your Customers - Retention
2) ‘Alternative’ Lead Gen - Advocacy
3) The Beautiful Basics - Conversion Rate Optimization
4) Land that Bottom Line - Profitability
5) Roll the Dice - New Business Models
Digital Commerce Lecture for Advanced Digital & Social Media Strategy at UCLA...Valters Lauzums
E-commerce in 2024 is characterized by a dynamic blend of opportunities and significant challenges. Supply chain disruptions and inventory shortages are critical issues, leading to increased shipping delays and rising costs, which impact timely delivery and squeeze profit margins. Efficient logistics management is essential, yet it is often hampered by these external factors. Payment processing, while needing to ensure security and user convenience, grapples with preventing fraud and integrating diverse payment methods, adding another layer of complexity. Furthermore, fulfillment operations require a streamlined approach to handle volume spikes and maintain accuracy in order picking, packing, and shipping, all while meeting customers' heightened expectations for faster delivery times.
Amid these operational challenges, customer data has emerged as an important strategy. By focusing on personalization and enhancing customer experience from historical behavior, businesses can deliver improved website and brand experienced, better product recommendations, optimal promotions, and content to meet individual preferences. Better data analytics can also help in effectively creating marketing campaigns, improving customer retention, and driving product development and inventory management.
Innovative formats such as social commerce and live shopping are beginning to impact the digital commerce landscape, offering new ways to engage with customers and drive sales, and may provide opportunity for brands that have been priced out or seen a downturn with post-pandemic shopping behavior. Social commerce integrates shopping experiences directly into social media platforms, tapping into the massive user bases of these networks to increase reach and engagement. Live shopping, on the other hand, combines entertainment and real-time interaction, providing a dynamic platform for showcasing products and encouraging immediate purchases. These innovations not only enhance customer engagement but also provide valuable data for businesses to refine their strategies and deliver superior shopping experiences.
The e-commerce sector is evolving rapidly, and businesses that effectively manage operational challenges and implement innovative strategies are best positioned for long-term success.
First Things First: Building and Effective Marketing Strategy
Too many companies (and marketers) jump straight into activation planning without formalizing a marketing strategy. It may seem tedious, but analyzing the mindset of your targeted audiences and identifying the messaging points most likely to resonate with them is time well spent. That process is also a great opportunity for marketers to collaborate with sales leaders and account managers on a galvanized go-to-market approach. I’ll walk you through the methods and tools we use with our clients to ensure campaign success.
Key Takeaways:
-Recognize the critical role of strategy in marketing
-Learn our approach for building an actionable, effective marketing strategy
-Receive templates and guides for developing a marketing strategy
Digital marketing is the art and science of promoting products or services using digital channels to reach and engage with potential customers. It encompasses a wide range of online tactics and strategies aimed at increasing brand visibility, driving website traffic, generating leads, and ultimately, converting those leads into customers.
https://nidmindia.com/
In this presentation, Danny Leibrandt explains the impact of AI on SEO and what Google has been doing about it. Learn how to take your SEO game to the next level and win over Google with his new strategy anyone can use. Get actionable steps to rank your name, your business, and your clients on Google - the right way.
Key Takeaways:
1. Real content is king
2. Find ways to show EEAT
3. Repurpose across all platforms
Come learn how YOU can Animate and Illuminate the World with Generative AI's Explosive Power. Come sit in the driver's seat and learn to harness this great technology.
When most people in the industry talk about online or digital reputation management, what they're really saying is Google search and PPC. And it's usually reactive, left dealing with the aftermath of negative information published somewhere online. That's outdated. It leaves executives, organizations and other high-profile individuals at a high risk of a digital reputation attack that spans channels and tactics. But the tools needed to safeguard against an attack are more cybersecurity-oriented than most marketing and communications professionals can manage. Business leaders Leaders grasp the importance; 83% of executives place reputation in their top five areas of risk, yet only 23% are confident in their ability to address it. To succeed in 2024 and beyond, you need to turn online reputation on its axis and think like an attacker.
Key Takeaways:
- New framework for examining and safeguarding an online reputation
- Tools and techniques to keep you a step ahead
- Practical examples that demonstrate when to act, how to act and how to recover
Top 3 Ways to Align Sales and Marketing Teams for Rapid GrowthDemandbase
In this session, Demandbase’s Stephanie Quinn, Sr. Director of Integrated and Digital Marketing, Devin Rosenberg, Director of Sales, and Kevin Rooney, Senior Director of Sales Development will share how sales and marketing shapes their day-to-day and what key areas are needed for true alignment.
In this presentation, Danny Leibrandt explains the impact of AI on SEO and what Google has been doing about it. Learn how to take your SEO game to the next level and win over Google with his new strategy anyone can use. Get actionable steps to rank your name, your business, and your clients on Google - the right way.
Key Takeaways:
1. Real content is king
2. Find ways to show EEAT
3. Repurpose across all platforms
SMM Cheap - No. 1 SMM panel in the worldsmmpanel567
Boost your social media marketing with our SMM Panel services offering SMM Cheap services! Get cost-effective services for your business and increase followers, likes, and engagement across all social media platforms. Get affordable services perfect for businesses and influencers looking to increase their social proof. See how cheap SMM strategies can help improve your social media presence and be a pro at the social media game.
Everyone knows the power of stories, but when asked to come up with them, we struggle. Either we second guess ourselves as to the story's relevance, or we just come up blank and can't think of any. Unlocking Everyday Narratives: The Power of Storytelling in Marketing will teach you how to recognize stories in the moment and to recall forgotten moments that your audience needs to hear.
Key Takeaways:
Understand Why Personal Stories Connect Better
How To Remember Forgotten Stories
How To Use Customer Experiences As Stories For Your Brand
Coca Cola Branding Strategy and strategic marketing plan
Erica van Lieven and Helen Bakewell - Festival of New MR - 2014
1. The
Fes'val
of
NewMR
2014
would
not
be
possible
without
our
sponsors.
Thanks
to:
Our
Pla'num
Sponsor
for
2014
Silver
Sponsors
Session
Sponsors
Media
Partner
Fes'val
Supporters
• Schlesinger
Associates
• GMI
• krea
The
Fes'val
of
2014
2. Erica
van
Lieven,
Helen
Bakewell,
Australia
Fes=val
of
NewMR,
December
2014
Future
of
Retail
2014
Pla=num
Sponsor
Erica
van
Lieven
Managing
Director,
Direc'onFirst
Australia
Helen
Bakewell
Strategic
Research
Manager,
AMP
Capital
Shopping
Centres
Australia
3. Erica
van
Lieven,
Helen
Bakewell,
Australia
Fes=val
of
NewMR,
December
2014
4. Erica
van
Lieven,
Helen
Bakewell,
Australia
Fes=val
of
NewMR,
December
2014
80% of Australians love going shopping!
5. Erica
van
Lieven,
Helen
Bakewell,
Australia
Fes=val
of
NewMR,
December
2014
6. Erica
van
Lieven,
Helen
Bakewell,
Australia
Fes=val
of
NewMR,
December
2014
73% of Australians still go shopping at
least once a week
7. Erica
van
Lieven,
Helen
Bakewell,
Australia
Fes=val
of
NewMR,
December
2014
The
research
journey
Retailer
crowd
sourcing
and
collabora=on
Consumer
Consul=ng
Board
Na=onal
quan=ta=ve
survey
Interac=ve
retailer
website
with
short
ques=onnaire
interested
and
interes=ng
consumers
from
across
the
AMP
porNolio
1000
Australian
and
500
New
Zealand
shoppers
Omni
Channel
communica=on
delivery
to
retailers
using
visual
website
and
video
Omni
Channel
Communica=on
8. Erica
van
Lieven,
Helen
Bakewell,
Australia
Fes=val
of
NewMR,
December
2014
Retailer
crowd
sourcing
9. Erica
van
Lieven,
Helen
Bakewell,
Australia
Fes=val
of
NewMR,
December
2014
10. Erica
van
Lieven,
Helen
Bakewell,
Australia
Fes=val
of
NewMR,
December
2014
Interested
&
Engaged
shoppers
The
Shopperva'on
Community
-‐
who
we
spoke
to
11. Erica
van
Lieven,
Helen
Bakewell,
Australia
Fes=val
of
NewMR,
December
2014
Workshop
Looking
through
different
eyes
Finding/iden=fying
interes=ng
trends
Weighing
it
up
Understanding
the
meaning
of
value
Back
and
forth
in
'me
Exploring
past,
present
and
future
trends
Week
1:
Looking
with
different
eyes
12. Erica
van
Lieven,
Helen
Bakewell,
Australia
Fes=val
of
NewMR,
December
2014
Memorable
moments
Exploring
how
to
create
valuable
and
memorable
moments
for
customers
Something
to
inspire
you
Inspira=onal
links
to
explore
Cool
ideas
or
trends
Exploring
ideas
and
trends
Ongoing
–
Trend
spoVng
corner
13. Erica
van
Lieven,
Helen
Bakewell,
Australia
Fes=val
of
NewMR,
December
2014
The
Café
11
The
par'cipants’
own
topics:
ChaUng
together,
unmoderated
14. Erica
van
Lieven,
Helen
Bakewell,
Australia
Fes=val
of
NewMR,
December
2014
Longer
engagement
with
consumers…
First
impressions
to
second
thoughts
A
speed
date
to
a
rela'onship
Why
does
AMP
work
in
this
way?
15. Erica
van
Lieven,
Helen
Bakewell,
Australia
Fes=val
of
NewMR,
December
2014
16. Erica
van
Lieven,
Helen
Bakewell,
Australia
Fes=val
of
NewMR,
December
2014
RECOMMENDATION
Give shoppers the opportunity to
determine future product ranges,
give them recognition for their
contribution and keep them
informed#
17. Erica
van
Lieven,
Helen
Bakewell,
Australia
Fes=val
of
NewMR,
December
2014
RECOMMENDATION
Give shoppers the opportunity to
determine future product ranges,
give them recognition for their
contribution and keep them
informed#
RECOMMENDATION
Provide opportunities for shoppers
to customise and personalise
products#
18. Erica
van
Lieven,
Helen
Bakewell,
Australia
Fes=val
of
NewMR,
December
2014
RECOMMENDATION
Give shoppers the opportunity to
determine future product ranges,
give them recognition for their
contribution and keep them
informed#
RECOMMENDATION
Provide opportunities for shoppers
to customise and personalise
products#
RECOMMENDATION
Involve shoppers in creating their
own in-store experience, including
influence over the atmosphere,
design or service provided#
19. Erica
van
Lieven,
Helen
Bakewell,
Australia
Fes=val
of
NewMR,
December
2014
20. Erica
van
Lieven,
Helen
Bakewell,
Australia
Fes=val
of
NewMR,
December
2014
RECOMMENDATION
Facilitate bringing like- minded
shoppers together through
activities and events, online
communities or clubs#
21. Erica
van
Lieven,
Helen
Bakewell,
Australia
Fes=val
of
NewMR,
December
2014
RECOMMENDATION
Facilitate bringing like- minded
shoppers together through
activities and events, online
communities or clubs#
RECOMMENDATION
Provide customers up-front with
the benefits in joining your
database and clearly outline what
their information is being used for#
22. Erica
van
Lieven,
Helen
Bakewell,
Australia
Fes=val
of
NewMR,
December
2014
RECOMMENDATION
Facilitate bringing like- minded
shoppers together through
activities and events, online
communities or clubs#
RECOMMENDATION
Provide customers up-front with
the benefits in joining your
database and clearly outline what
their information is being used for#
RECOMMENDATION
Give customers the option to
determine how and when they
are contacted by you and abide
by these boundaries#
23. Erica
van
Lieven,
Helen
Bakewell,
Australia
Fes=val
of
NewMR,
December
2014
24. Erica
van
Lieven,
Helen
Bakewell,
Australia
Fes=val
of
NewMR,
December
2014
RECOMMENDATION
Retailers should play an active role in helping shoppers
navigate through all the information available to them.
For example; give shoppers access to honest and
expert opinions, product ratings, or highlight what’s
most ‘popular’ on social media or online#
25. Erica
van
Lieven,
Helen
Bakewell,
Australia
Fes=val
of
NewMR,
December
2014
RECOMMENDATION
Retailers should play an active role in helping shoppers
navigate through all the information available to them.
For example; give shoppers access to honest and
expert opinions, product ratings, or highlight what’s
most ‘popular’ on social media or online# RECOMMENDATION
Provide a seamless and helpful
experience from online to in store
and vice versa and utilise
technology to provide a useful
service to shoppers#
26. Erica
van
Lieven,
Helen
Bakewell,
Australia
Fes=val
of
NewMR,
December
2014
RECOMMENDATION
Retailers should play an active role in helping shoppers
navigate through all the information available to them.
For example; give shoppers access to honest and
expert opinions, product ratings, or highlight what’s
most ‘popular’ on social media or online# RECOMMENDATION
Provide a seamless and helpful
experience from online to in store
and vice versa and utilise
technology to provide a useful
service to shoppers#
RECOMMENDATION
Provide a service that helps to
solve a customer’s problem,
give them honest advice on
how well your product will suit
their needs, and go the extra
mile to show them how much
you want to help#
27. Erica
van
Lieven,
Helen
Bakewell,
Australia
Fes=val
of
NewMR,
December
2014
28. Erica
van
Lieven,
Helen
Bakewell,
Australia
Fes=val
of
NewMR,
December
2014
RECOMMENDATION
Give customers the opportunity
to genuinely interact with your
products without any pressure to
buy, and demonstrate the
product being made or used#
29. Erica
van
Lieven,
Helen
Bakewell,
Australia
Fes=val
of
NewMR,
December
2014
RECOMMENDATION
Give customers the opportunity
to genuinely interact with your
products without any pressure to
buy, and demonstrate the
product being made or used#
RECOMMENDATION
Surprise and delight customers
through unexpected experiences
or special offers such as gifts,
rewards or sampling#
30. Erica
van
Lieven,
Helen
Bakewell,
Australia
Fes=val
of
NewMR,
December
2014
RECOMMENDATION
Give customers the opportunity
to genuinely interact with your
products without any pressure to
buy, and demonstrate the
product being made or used#
RECOMMENDATION
Surprise and delight customers
through unexpected experiences
or special offers such as gifts,
rewards or sampling#
RECOMMENDATION
Give your shoppers a sensory journey
through activations such as distinctive
fragrances, creative and inspiring in-store
designs, or customised music, to
differentiate and reflect your brand identity#
31. Erica
van
Lieven,
Helen
Bakewell,
Australia
Fes=val
of
NewMR,
December
2014
32. Erica
van
Lieven,
Helen
Bakewell,
Australia
Fes=val
of
NewMR,
December
2014
RECOMMENDATION
Use loyalty programs to make
your customers feel truly valued;
reward points and special offers
continue to be highly regarded
by shoppers#
33. Erica
van
Lieven,
Helen
Bakewell,
Australia
Fes=val
of
NewMR,
December
2014
RECOMMENDATION
Use loyalty programs to make
your customers feel truly valued;
reward points and special offers
continue to be highly regarded
by shoppers#
RECOMMENDATION
Earning loyalty goes beyond a
loyalty card; initiate meaningful
and helpful gestures, services
and experiences#
34. Erica
van
Lieven,
Helen
Bakewell,
Australia
Fes=val
of
NewMR,
December
2014
RECOMMENDATION
Use loyalty programs to make
your customers feel truly valued;
reward points and special offers
continue to be highly regarded
by shoppers#
RECOMMENDATION
Earning loyalty goes beyond a
loyalty card; initiate meaningful
and helpful gestures, services
and experiences#
RECOMMENDATION
Surprise your customers with
unexpected rewards or treats
when they visit#
35. Erica
van
Lieven,
Helen
Bakewell,
Australia
Fes=val
of
NewMR,
December
2014
“…I’m very excited to be part of creating
Better shopping experiences…”
36. Erica
van
Lieven,
Helen
Bakewell,
Australia
Fes=val
of
NewMR,
December
2014
2014
Pla=num
Sponsor
Thank
You
Erica
van
Lieven
Managing
Director,
Direc'onFirst
Australia
Helen
Bakewell
Strategic
Research
Manager,
AMP
Capital
Shopping
Centres
Australia
37. The
Fes'val
of
NewMR
2014
would
not
be
possible
without
our
sponsors.
Thanks
to:
Our
Pla'num
Sponsor
for
2014
Silver
Sponsors
Session
Sponsors
Media
Partner
Fes'val
Supporters
• Schlesinger
Associates
• GMI
• krea
The
Fes'val
of
2014
38. Erica
van
Lieven,
Helen
Bakewell,
Australia
Fes=val
of
NewMR,
December
2014
Erica
van
Lieven
Managing
Director,
Direc'onFirst
Australia
Helen
Bakewell
Strategic
Research
Manager,
AMP
Capital
Shopping
Centres
Australia
Email:
erica.vanlieven@direc'onfrst.com
Web:
www.direc'onfirst.com
Twi^er:
@erica_dfirst
LinkedIn:
linkedin.com/in/ericavanlieven
Email:
helen.bakewell@ampcapital.com
Web:
www.ampcapitalshoppingcentres.com.au
LinkedIn:
au.linkedin.com/pub/helen-‐bakewell/19/566/b47
Thank
You