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The Festival of NewMR 2013 would not be possible without our sponsors. Thanks to:
Gold Sponsors
Silver Sponsors
Session Sponsors
Media Partner
Festival Supporters
• Q – Research Software
• CreaMetrix Research
• TapestryWorks
• Keen as Mustard
• CrowdLab
• L&E Research
• Schlesinger Associates
• Focus Forums
• eCGlobal Solutions
• Revelation
Old is the new “New”
Mark Earls
Author of HERD &
I’ll have what she’s having
Mark Earls, Author of HERD and I’ll Have What She’s Having, UK
Festival of NewMR 2013 - Main Stage
3 3
5 abiding MR truths
5 abiding
MR truths
Mark Earls, Author of HERD and I’ll Have What She’s Having, UK
Festival of NewMR 2013 - Main Stage
1. The answer is
not “in” the data
Mark Earls, Author of HERD and I’ll Have What She’s Having, UK
Festival of NewMR 2013 - Main Stage
77Mark Earls, Author of HERD and I’ll Have What She’s Having, UK
Festival of NewMR 2013 - Main Stage
88Mark Earls, Author of HERD and I’ll Have What She’s Having, UK
Festival of NewMR 2013 - Main Stage
47%
Mark Earls, Author of HERD and I’ll Have What She’s Having, UK
Festival of NewMR 2013 - Main Stage
2. More data doesn’t
mean BETTER data
...or BETTER
Insights
Mark Earls, Author of HERD and I’ll Have What She’s Having, UK
Festival of NewMR 2013 - Main Stage
1
1
11
1
2
12Mark Earls, Author of HERD and I’ll Have What She’s Having, UK
Festival of NewMR 2013 - Main Stage
1
3
13
Sub-prime Data?
Mark Earls, Author of HERD and I’ll Have What She’s Having, UK
Festival of NewMR 2013 - Main Stage
1
4
14
3. Be careful what you measure
Mark Earls, Author of HERD and I’ll Have What She’s Having, UK
Festival of NewMR 2013 - Main Stage
116
Mark Earls, Author of HERD and I’ll Have What She’s Having, UK
Festival of NewMR 2013 - Main Stage
17
4. How you see things does matter
1818
Patterns: what kind of thing...?
Independent Copying
short-tail distribution long-tail distribution
Few have a
very low share Many items in tail
with small share
Mark Earls, Author of HERD and I’ll Have What She’s Having, UK
Festival of NewMR 2013 - Main Stage
1919Mark Earls, Author of HERD and I’ll Have What She’s Having, UK
Festival of NewMR 2013 - Main Stage
20
Beware the loyalty illusion
Mark Earls, Author of HERD and I’ll Have What She’s Having, UK
Festival of NewMR 2013 - Main Stage
5. How you present
findings matters...
...A LOT
Mark Earls, Author of HERD and I’ll Have What She’s Having, UK
Festival of NewMR 2013 - Main Stage
2
2
22Mark Earls, Author of HERD and I’ll Have What She’s Having, UK
Festival of NewMR 2013 - Main Stage
2
3
23Mark Earls, Author of HERD and I’ll Have What She’s Having, UK
Festival of NewMR 2013 - Main Stage
24
Copying
Experts
Copying
Peers
Guesswork
Considered
choice
A simple map
(rooted in data
patterns)
Few choices
Many choices
Adapted from Bentley Earls O’Brien
“I’ll have what she’s having”
MIT Press 2011
Space
between
Space within
25
Mark Earls, Author of HERD and I’ll Have What She’s Having, UK
Festival of NewMR 2013 - Main Stage
2
6
26
Source: Tim Etchells
Mark Earls, Author of HERD and I’ll Have What She’s Having, UK
Festival of NewMR 2013 - Main Stage
2
7
27
Amazeballs
is not enough
Mark Earls, Author of HERD and I’ll Have What She’s Having, UK
Festival of NewMR 2013 - Main Stage
2
8
28Mark Earls, Author of HERD and I’ll Have What She’s Having, UK
Festival of NewMR 2013 - Main Stage
29 29Mark Earls, Author of HERD and I’ll Have What She’s Having, UK
Festival of NewMR 2013 - Main Stage
3
0
Q & A
Mark Earls
Author HERD &
I’ll Have What She’s
Having
Andrew Jeavons
Survey Analytics
Mark Earls, Author of HERD and I’ll Have What She’s Having, UK
Festival of NewMR 2013 - Main Stage

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Mark earls main stage - 2013

  • 1. The Festival of NewMR 2013 would not be possible without our sponsors. Thanks to: Gold Sponsors Silver Sponsors Session Sponsors Media Partner Festival Supporters • Q – Research Software • CreaMetrix Research • TapestryWorks • Keen as Mustard • CrowdLab • L&E Research • Schlesinger Associates • Focus Forums • eCGlobal Solutions • Revelation
  • 2. Old is the new “New” Mark Earls Author of HERD & I’ll have what she’s having Mark Earls, Author of HERD and I’ll Have What She’s Having, UK Festival of NewMR 2013 - Main Stage
  • 3. 3 3
  • 4. 5 abiding MR truths
  • 5. 5 abiding MR truths Mark Earls, Author of HERD and I’ll Have What She’s Having, UK Festival of NewMR 2013 - Main Stage
  • 6. 1. The answer is not “in” the data Mark Earls, Author of HERD and I’ll Have What She’s Having, UK Festival of NewMR 2013 - Main Stage
  • 7. 77Mark Earls, Author of HERD and I’ll Have What She’s Having, UK Festival of NewMR 2013 - Main Stage
  • 8. 88Mark Earls, Author of HERD and I’ll Have What She’s Having, UK Festival of NewMR 2013 - Main Stage 47%
  • 9. Mark Earls, Author of HERD and I’ll Have What She’s Having, UK Festival of NewMR 2013 - Main Stage
  • 10. 2. More data doesn’t mean BETTER data ...or BETTER Insights Mark Earls, Author of HERD and I’ll Have What She’s Having, UK Festival of NewMR 2013 - Main Stage
  • 12. 1 2 12Mark Earls, Author of HERD and I’ll Have What She’s Having, UK Festival of NewMR 2013 - Main Stage
  • 13. 1 3 13 Sub-prime Data? Mark Earls, Author of HERD and I’ll Have What She’s Having, UK Festival of NewMR 2013 - Main Stage
  • 14. 1 4 14 3. Be careful what you measure Mark Earls, Author of HERD and I’ll Have What She’s Having, UK Festival of NewMR 2013 - Main Stage
  • 15.
  • 16. 116 Mark Earls, Author of HERD and I’ll Have What She’s Having, UK Festival of NewMR 2013 - Main Stage
  • 17. 17 4. How you see things does matter
  • 18. 1818 Patterns: what kind of thing...? Independent Copying short-tail distribution long-tail distribution Few have a very low share Many items in tail with small share Mark Earls, Author of HERD and I’ll Have What She’s Having, UK Festival of NewMR 2013 - Main Stage
  • 19. 1919Mark Earls, Author of HERD and I’ll Have What She’s Having, UK Festival of NewMR 2013 - Main Stage
  • 20. 20 Beware the loyalty illusion Mark Earls, Author of HERD and I’ll Have What She’s Having, UK Festival of NewMR 2013 - Main Stage
  • 21. 5. How you present findings matters... ...A LOT Mark Earls, Author of HERD and I’ll Have What She’s Having, UK Festival of NewMR 2013 - Main Stage
  • 22. 2 2 22Mark Earls, Author of HERD and I’ll Have What She’s Having, UK Festival of NewMR 2013 - Main Stage
  • 23. 2 3 23Mark Earls, Author of HERD and I’ll Have What She’s Having, UK Festival of NewMR 2013 - Main Stage
  • 24. 24 Copying Experts Copying Peers Guesswork Considered choice A simple map (rooted in data patterns) Few choices Many choices Adapted from Bentley Earls O’Brien “I’ll have what she’s having” MIT Press 2011 Space between Space within
  • 25. 25 Mark Earls, Author of HERD and I’ll Have What She’s Having, UK Festival of NewMR 2013 - Main Stage
  • 26. 2 6 26 Source: Tim Etchells Mark Earls, Author of HERD and I’ll Have What She’s Having, UK Festival of NewMR 2013 - Main Stage
  • 27. 2 7 27 Amazeballs is not enough Mark Earls, Author of HERD and I’ll Have What She’s Having, UK Festival of NewMR 2013 - Main Stage
  • 28. 2 8 28Mark Earls, Author of HERD and I’ll Have What She’s Having, UK Festival of NewMR 2013 - Main Stage
  • 29. 29 29Mark Earls, Author of HERD and I’ll Have What She’s Having, UK Festival of NewMR 2013 - Main Stage
  • 30. 3 0 Q & A Mark Earls Author HERD & I’ll Have What She’s Having Andrew Jeavons Survey Analytics Mark Earls, Author of HERD and I’ll Have What She’s Having, UK Festival of NewMR 2013 - Main Stage