Ciji McCain 
3109 Grierton Ct • Charlotte, NC, 28205 
Cell#: (410)369-6295 • Email: ciji.mccain@gmail.com 
PROFESSIONAL SUMMARY 
Recent Information Technology student graduate with experience in customer service, retail, and 
management is looking to gain entry level employment at an upstanding company in a technical field. 
Relevant Skills Include: 
 Bachelor’s Degree in Information 
Technology with dual concentrations in 
Computer Programming and I.T. Security 
ď‚· Experience with creating and testing 
software 
ď‚· Academic training in basic hardware and 
software installation and repair 
ď‚· Basic Network and Database 
Administration 
TECHNICAL SKILLS 
Programming Languages ASP.Net 4.0, SQL, C#, HTML, JavaScript, CSS, 
C++, C, XML, UNIX 
Microsoft Applications Visual Studio 2010, Access 2010, Excel 2010, 
Outlook 2010, PowerPoint 2010, Word 1995 & 
2010, Works 2003 
Operating Systems Windows 8, Windows 7, Windows XP, 
Windows 98 
Additional Technical Skills Typing 45+ WPM, Ability to write console 
programs, build Windows Applications, build 
Web Pages with ASP.Net, and manipulate and 
integrate Microsoft Access databases into 
Windows Applications and Web Pages. 
EDUCATION: 
Bachelor of Information Technology 03/2011-03/2014 
American InterContinental University - Online Schaumburg, IL 
ď‚· Dual Concentrations: 
o Programming 
o Security 
ď‚· GPA:3.97/4.0 
ď‚· Epsilon Pi Tau 
ď‚· Summa Cum Laude 
WORK EXPERIENCE: 
Lionbridge Charlotte, NC 
Web Content Assessor 12/2013-Present 
ď‚· Working as an Information Technology (IT) Contractor. 
ď‚· Performing Quality Assurance testing (QA) for given tasks. 
ď‚· Researching user provided queries for meaning and intent. 
ď‚· Rating keyword and search term pairs based on specific guidelines. 
ď‚· Comparing given search results for higher utility and quality. 
ď‚· Covering a variety of tasks to include websites, images, sound bites, videos, text, adverts, etc. 
ď‚· Completing search engine research tasks by evaluating search results using specific guidelines. 
ď‚· Evaluating the utility of specified search results based on queries. 
ď‚· Assessing quality and utility of content and layout for specified webpages. 
ď‚· Assessing quality and integrity of websites based on content, layout, purpose, operability, upkeep, 
and utility.
Bank of America Baltimore, MD 
Professional Teller 02/2008-06/2011 
ď‚· Used Bank of America computer systems and network to provide excellent customer service to 
business and consumer clients. 
ď‚· Exceeded Referrals/Product sales goals on a daily basis. 
ď‚· Assisted other tellers and managers with daily tasks during peak days. 
ď‚· Trained 5+ New Tellers, 1 of which rose to management. 
ď‚· Ordered/received cash and supply shipments. 
ď‚· Settled reserve cash vault daily. 
ď‚· Conducted daily settlements of personal cash till. 
ď‚· Updated data tracking logs daily to minimize loss. 
ď‚· Resolved customer issues; escalated to management when needed 
ď‚· Employed tactics to counter the growing risk of fraud to the company 
Recognition--These distinctions were awarded several times over 3.5 years for various reasons: 
ď‚· Bank of America Spirit Recognition Award: went above and beyond to help a customer/coworker 
ď‚· Bank of America Global Recognition Award: top teller scores in the region 
 Bank of America Core Value – Performance Award: most referrals in the banking center 
Rite Aid Pharmacy Laurel, MD/Baltimore, MD 
Shift Manager 02/2009-09/2009 
ď‚· Managed high volume store, overseeing 10+ employees. 
ď‚· Provided excellent customer service to consumers. 
ď‚· Resolved customer problems and complaints, positively impacting customer service scores. 
ď‚· Monitored employee and customer behaviors and activities to reduce risk and loss to the company . 
ď‚· Trained 2 new personnel for both cashier and stock duty. 
ď‚· Ordered/Received inventory and supply shipments; tracked store inventory losses. 
ď‚· Settled reserve cash vault totals daily. 
ď‚· Conducted daily settlements of own cash till at the end of each shift. 
ď‚· Tracked unusual register transactions. 
ď‚· Processed payroll/time keeping each week. 
ď‚· Processed photo orders for consumers daily. 
ď‚· Performed preventative maintenance on photo lab equipment . 
ď‚· Trained all new personnel on use and maintenance of photo lab equipment.

ENTRY LEVEL IT Resume

  • 1.
    Ciji McCain 3109Grierton Ct • Charlotte, NC, 28205 Cell#: (410)369-6295 • Email: ciji.mccain@gmail.com PROFESSIONAL SUMMARY Recent Information Technology student graduate with experience in customer service, retail, and management is looking to gain entry level employment at an upstanding company in a technical field. Relevant Skills Include:  Bachelor’s Degree in Information Technology with dual concentrations in Computer Programming and I.T. Security  Experience with creating and testing software  Academic training in basic hardware and software installation and repair  Basic Network and Database Administration TECHNICAL SKILLS Programming Languages ASP.Net 4.0, SQL, C#, HTML, JavaScript, CSS, C++, C, XML, UNIX Microsoft Applications Visual Studio 2010, Access 2010, Excel 2010, Outlook 2010, PowerPoint 2010, Word 1995 & 2010, Works 2003 Operating Systems Windows 8, Windows 7, Windows XP, Windows 98 Additional Technical Skills Typing 45+ WPM, Ability to write console programs, build Windows Applications, build Web Pages with ASP.Net, and manipulate and integrate Microsoft Access databases into Windows Applications and Web Pages. EDUCATION: Bachelor of Information Technology 03/2011-03/2014 American InterContinental University - Online Schaumburg, IL  Dual Concentrations: o Programming o Security  GPA:3.97/4.0  Epsilon Pi Tau  Summa Cum Laude WORK EXPERIENCE: Lionbridge Charlotte, NC Web Content Assessor 12/2013-Present  Working as an Information Technology (IT) Contractor.  Performing Quality Assurance testing (QA) for given tasks.  Researching user provided queries for meaning and intent.  Rating keyword and search term pairs based on specific guidelines.  Comparing given search results for higher utility and quality.  Covering a variety of tasks to include websites, images, sound bites, videos, text, adverts, etc.  Completing search engine research tasks by evaluating search results using specific guidelines.  Evaluating the utility of specified search results based on queries.  Assessing quality and utility of content and layout for specified webpages.  Assessing quality and integrity of websites based on content, layout, purpose, operability, upkeep, and utility.
  • 2.
    Bank of AmericaBaltimore, MD Professional Teller 02/2008-06/2011  Used Bank of America computer systems and network to provide excellent customer service to business and consumer clients.  Exceeded Referrals/Product sales goals on a daily basis.  Assisted other tellers and managers with daily tasks during peak days.  Trained 5+ New Tellers, 1 of which rose to management.  Ordered/received cash and supply shipments.  Settled reserve cash vault daily.  Conducted daily settlements of personal cash till.  Updated data tracking logs daily to minimize loss.  Resolved customer issues; escalated to management when needed  Employed tactics to counter the growing risk of fraud to the company Recognition--These distinctions were awarded several times over 3.5 years for various reasons:  Bank of America Spirit Recognition Award: went above and beyond to help a customer/coworker  Bank of America Global Recognition Award: top teller scores in the region  Bank of America Core Value – Performance Award: most referrals in the banking center Rite Aid Pharmacy Laurel, MD/Baltimore, MD Shift Manager 02/2009-09/2009  Managed high volume store, overseeing 10+ employees.  Provided excellent customer service to consumers.  Resolved customer problems and complaints, positively impacting customer service scores.  Monitored employee and customer behaviors and activities to reduce risk and loss to the company .  Trained 2 new personnel for both cashier and stock duty.  Ordered/Received inventory and supply shipments; tracked store inventory losses.  Settled reserve cash vault totals daily.  Conducted daily settlements of own cash till at the end of each shift.  Tracked unusual register transactions.  Processed payroll/time keeping each week.  Processed photo orders for consumers daily.  Performed preventative maintenance on photo lab equipment .  Trained all new personnel on use and maintenance of photo lab equipment.