Avid learner, I am into coding and web development and am currently looking for an opportunity to switch career into a technical field, ideally in web design and development. I am taking classes to learn more about HTML/CSS/JavaScript

1. Chun (Ben) Tang
646 E. Vermont Drive  Gilbert, AZ 85295
602-451-9603  orange_greatwall@yahoo.com
Financial professional seeking to expand my knowledge and understanding in computer engineering. I am
particularly interested in web developments and taking online classes to learn about coding and the latest
technologies to become a Full Stack Web Developer.
SKILLS
Proficient in Cantonese & Mandarin  C++  SQL  MongoDB  Jasper Reports  CRM  HTML/CSS/JavaScript
EXPERIENCES AND ACHIEVEMENTS
DESERT FINANCIAL CREDIT UNION, Phoenix, AZ 2017-Present
Product Quality Test Specialist
Assist Product Management teamperform systemtesting in staging and production environment for bug fixes
and new releases. Assist in writing test plans for new financial products and new features in Core system.
Perform regression testing in Desktop and Mobile for Online Banking. Create, track and resolve issues and
defects via JIRA. Assist department effort to survey financial industry for current trend and make
recommendations to support and drive corporate strategy.
 Utilize Power Bi to generate graphical presentation of loan rates benefiting frontline staff.
 Successful implementation of new Inactive Fee resulting in $20,000 additional fee income.
SILICON VALLEY BANK, Tempe, AZ 2012-2017
Senior Operations Specialist
Oversee daily operations of Fraud Control Services PosPay TRecs system including creating and updating
department procedures and training internal users. Review monthly statistics to report and identify areas for
improvement. Test system in UAT and production. Analyze, track, and resolve system defects and operation
issues. Collaborate with internal teams and vendors to resolve client, operational, and system issues. Review
and approve check deposits based on client risk rating. Consider authority matrix, internal risk, guidelines,
client’s business model, and credit history to minimize exposure to potential loss due to fraud.
 Streamlined and automated manual processes to reduce full-time equivalent staffing by .8.
 Complete departmental monthly staffing matrix and EWRM reporting; monitor and analyze current
staffing level and forecast anticipated growth by tracking clients’ volume across products.
First Corporate Credit Union, Phoenix, AZ 2007-2012
System Conversion Project Implementation/Training Manager  2011-2012
Data verification for core applications before systemlaunch. Researched and developed new products. Led all
implementation phases for various payment systems including new setup, software and hardware installation,
training, systemupgrades, technical support and troubleshooting. Createdand updated payment system and
new product procedural manuals for internal staff and credit union employees.
 Successfully implemented new wire system including testing, data validation, quality control, user
manuals; and internal and external training.
Member Services Manager  2010-2011
Oversaw operations departments and workflow including staff of four people. Resolved incoming inquiries.
Task delegation and co-manager cash services, research and e-services departments. Helped investigate and
recover wire fraud funds. Reviewed and performed due diligence on all suspected OFAC checker transactions.
Managed Federal Reserve account.
 Eliminated need to hire one full-time employee and reduced operation budget by 11%.
EDUCATION
Master of Business Administration
University of Phoenix, Phoenix, AZ
Bachelor of Art, Psychology
Arizona State University, Tempe, AZ