Michael Avila is seeking a position that challenges him mentally and allows him to grow his skills. He has over 10 years of experience in IT support, customer service, and medical lab work. Currently, he provides computer and IT services for home and business users, requiring technical expertise and strong customer service. Previously, he managed IT and call center operations, and also held roles in photo processing, web design, and medical lab work.

1. Michael Avila
2129B 33rd St., Los Alamos, NM 87544
mchlavila@gmail.com Cell: (661)857-2702
OBJECTIVE
To obtain a position that challenges me mentally and allows to further grow my skills as
well as learn new ones.
WORK EXPERIENCE
I.T. Extraordinaire
November 2013 - present
The Tech Lab Company | North Hollywood, California
Computer/IT Services
For this Company I fix and maintain computer systems for home and business users.
This requires not only technical know-how but great customer service skills as well as
proficient and uncommon methods of researching.
 Managed I.T (Using Kaseya and Panorama9)
 Hardware Repair (Replace HDDs, Laptop screens, Laptop Fans, iMac HDDs, iMac
Screens)
 Operating Systems (Repair, replace, and configure, OSx, XP, Vista, 7, 8, 8.1)
 Virus Rmoval and Tune-ups (MBam, Kaspersky, Panda, anti-exploit, CrytoWall,
Rkill, TDSSKiller, Ccleaner, Revo, PC Decrapifier)
 Networking (Troubleshoot Network Issues, Setting up new routers and modems)
 Security (Alertboot, BitLocker, FileVault)
 Servers (File Server Setup, Active Directory, Domains)
 Software (Office 365, 2011, 2010, 2008, 2007, 2004, 2003. Purchase, Configure,
Deploy, Setup and Troubleshoot. Office 365 and Exchange Migrations)
 Complete System Builds (Case, PSU, HDD, Motherboard, Processor, Ram, Video
Card, Network Card, Optical Drives, Cooling Systems)
 Miscellaneous (Printer/Scanner issues, Specific Software issues, User error)
Information Technology Manager

2. March 2012 - April 2014
Realsearch Marketing | Sherman Oaks, California
For this company my position was multi-faceted. I was in charge of all things computer
related including maintenance and new purchases. I was also the manager of the call
center which was all encompassing. I would interview, hire and train new employees on
every aspect of their job. While I was there, I was also given projects that were time
sensitive. The projects included everything from creating a user manual and employee
handbook to building and maintaining websites. All my projects were either completed
on time or early.
 User Set up and Management (Create user profiles on automated dialer and
email addresses and then monitor their usage)
 Website Editing (WordPress, Dreamweaver, Frontpage)
 Automated Dialing system (Vicidial, Flowroute, Vitelity)
 System Troubleshooting (Office 2010 issues, Network Issues, User Errors)
Photo Specialist
September 2010- March 2012
Walgreen's | Newhall, California
While I worked at Walgreens I was mainly responsible for the photo department. My
main duties include; printing, editing, and adjusting photos and photo orders for
customers. I was also made accountable for the maintenance of the photo printing
machines as well as all of their supplies. On occasion a customer a customer would
want a unique or difficult to obtain item, in a short amount of time, and it was my duty to
facilitate the transaction. This included reaching out to local vendors and getting
constant progress updates from them.
 Customer Service

3.  Photo Printing
 Product purchasing
Assistant Webmaster
May 2008 - August 2010
Anabolic Video Productions | Chatsworth, California
I would assist the webmaster with any and all tasks.
 Filing
 Customer Service
 I.T. Help
 Web Design
 General Administration
Customer Service Representative
December 2006 - April 2008
The Decor Store | Canyon Country, California
I assisted customers with purchases as well as working in the shipping and receiving
department.
 Customer Service
 Shipping and Receiving
Medical Lab Assistant

4. August 2006 - June 2007
P. C. Medical Group | Saugus, California
I ran the back end and most of the front end for the medical facility.
-Administrative
- Clerical
- Medical
- EKG
- Vitals
- Injections
- Blood Draws
EDUCATION
Some College Coursework Completed, Biological and Physical Sciences,
September 2008
College of the Canyons | Valencia, California
Vocational, Medical Lab Assistant,
August 2007 - February 2008
Clarita Career College | Canyon Country, California
I was trained for Injections, Phlebotomy, EKG, Urinalysis, Drawing capillary blood, and
sanitation and disinfection techniques.
SKILLS
Personal Computer Support
Administration
Microsoft Office 2003 – 365
Customer Service

5. Project Management
Researching